Meineke Car Care Center

I had my car serviced here over the weekend. The staff was friendly and informative; they helped me work around my budget constraints to make sure that I received the necessary services that fit my budget. Convenient location allows a walk to downtown Napa while you wait.

Best experience I’ve had when needing help with my car. Very informative and helpful! Dave Edwards the manager made me feel welcome and was very sincere.

Really great experience! As far as oil changes go. Dave is the Store Mgr. Very knowledgeable without «talking down» to me. Changed oil, did a thorough 28 pt inspection, fixed tail light, quoted me on tires, etc. all for $ 25 for an Explorer! Explained that he treats all women like the most important women in his life… with the utmost respect. How refreshing?! He felt genuine. They handle almost all your auto maintenance needs, even offering a local concierge service (drop off/​pickup). Definitely returning.

I went in for their winter special and was very pleased with the customer service and the work performed. I was helped by Dave who was fantastic to say the least! He is the new manager there and seems to have this location working great now. I think he is the reason that you won’t see anymore negative reviews like those below. I ended up needing to replace my back break pads also and the price I was quoted at was a little out of my budget. Dave was able to work with me so I could afford this much needed replacement. Give these guys a try! With Dave managing this place, you will get fair, honest and quality work done on your car.

I took my car in for a routine oil change. Dave greeted me and had my car taken back exactly at the scheduled time. Before simply handing me the keys and sending me off, he did something incredible… he actually took me back and showed me areas that could possibly be of concern in the future. Not on paper or on the computer, but under my vehicle! Auto repair not being my forte, I appreciated his straight-​forward explanations.
I will be bringing my kids’ cars in next!

Thank you to Billy and James for Making my stressful fears a great experience. My repairs were done my car is like new and they were extremely professional and curtious. They had my back. They ROCK. will be a customer for life!!!

What an easy experience… I was expecting a difficult situation with a multiple day repair, but they totally knocked out 5 different issues to get my car ready for my upcoming trip. Thanks to Gary for making the suggestion that was the solution to the whole problem. I should have brought it here instead of the dealer the last 3 times. Now I know…

If I could give zero stars I would. I scheduled an appt online for an oil change using a special Internet offer. I arrived at my appt time and was rudely greeted by Billy who informed me that their online system doesn’t work and I had no appointment time. He said it would be an hour and half wait. He also stated I could look at his computer screen too see I had no scheduled time. He also stated that the special offer I received online he would not honor. So I was expected to pay double the price and wait twice as long. When I asked for a number to their corporate office he said im not giving you the number. You can look it up online. Will multiple options to choose from avoid this franchise at all costs!

I had my breaks changed here a year ago. It cost $ 750. As I was driving home, I noticed the breaks weren’t as reactive as they were before they were changed out (like literally pressed the breaks and nothing would happen for a second or two). I took the car back to the shop and they told me that this was normal and that the breaks needed to settle in. They also said that everything would resolve itself in about a week. 3 weeks later I had to slam on the breaks in Oakland traffic and ended up steering to the shoulder to avoid hitting the cars in front of me. Since then, I’ve been keeping the car mostly in town as much as possible. I recently had the car diagnosed by my father in law (who is a mechanic and owns his own auto shop). A year later, the breaks will need to be replaced because they were installed incorrectly.

Top notch service. Every time I’ve come in its been flawless work, speedy turnaround, and fair prices. Couldn’t ask for more…

I cannot say enough horrible things about this shop! I recently had the unfortunate experience of having a oil change here. Ryan at Meineke gave a very high quote over the phone. They were not very sincere and I don’t really appreciated it! The won’t be my «go to» guys for all of my future auto-​repair needs!

This place is wonderful! Johnathan and Kyle treated us wonderfully. While waiting for my car they drove me to the shopping center then picked us up when the car was done. The car drove like a dream afterwards. They even honored last minute coupons. I will absolutely go here again!
Thank you! Cheryl Cole

It’s really frustrating for me to give one star for this business. At the same time being able to post my experiance is great since people will know what’s up with this place and avoid it for good sake. I had to get my car check and ended up not being able to get my car key after paying for diagnosis. When my boyfriend call this place to find out what happened and this guy named josh just lied and said things that i didn’t say to cover his ass. Shady business. Sometimes it’s not easy to go in to the car repair shop when you are a girl who doesn’t know anything about the car. Long story short. Folks i’m giving favor for you guys to stay away from this place and not worth it to waste your money and time if you were looking for repair place which is really looking to repair your car.

Josh, the manager, was great. Hard to find a good place to take your car and feel like you’re not getting screwed. I’ll be back again.

I read the reviews hoping that I might end up getting lucky and getting a decent oil change for a fair price. Did this happen? NOPE!
I scheduled an appointment this afternoon and arrived early, gave my information as requested, and was immediately badgered by one of the mechanics to try and get synthetic oil rather than regular so that I would spend more money. After I relented and insisted I wanted regular, I was given a sheet stating the price of my oil change was $ 22.75. 5 minutes later, the price changed to $ 27.50 because one of the mechanics had listed my 1995 Volvo 850 Turbo as a Pontiac Bonneville. The reason the price was $ 5 higher? My car supposedly needed a ‘cartridge’ filter when those weren’t introduced on the Volvo 850 until 1998.
I waited a good 40 – 45 minutes to find out that the oil filter used wasn’t a cartridge one but that the extra oil required led to the $ 5 being charged. If you are wondering how this worked, yeah, I don’t get it either. The mechanics told me about the problems with my car that I had already heard about from other repair shops where I have gotten my oil changed and offered to fix them — I quickly declined. There were a few more minutes I had to wait as they struggled to reset my service light and eventually gave up — according to them it required a ‘special service tool’ that they didn’t have. To top it all off, there was no customary oil change sticker on the windshield to indicate the next oil change AND on the receipt it said that they put in 5W-​30 oil vs. the 10W-​30 required for my car! Luckily, this different viscosity is not a big deal for my car, but I shudder to think whether this has happened before to another customer and ended up causing problems.
In conclusion, as I left, I saw a ‘Help Wanted’ sign. From my experience it sounds like they really do need help!

My son took his car in to have the oil changed with a coupon.
Car came back with «service light» not reset because they said it took a special tool he said. I reset it in a few minutes by reading the instructions online and no special tool was required. No «next service» tag put on car to warn when next oil change is due. Something called «Eco Power Motor oil» put in which online is said to be reclaimed oil. Was told there was an extra charge because car has a cartridge oil filter, but it does not. Fluid top off appears to not be included in basic oil change.

The 5 stars is especially for Josh the manager whom I cannot thank enough for his passion, dedication, sacrifice.
He went out of his way to get my car fixed, put in extra hours and made me cry to think that we still have people like him. I will definitely be back and recommend Meineke to everyone I know. Oh and I got a free oil change and great discount !!

Awesome service couldn’t ask for more! Thanks for helping me out on my break! Definitely will recommend them to my family and friends!

Sent my son in to get an oil change on his BMW and am glad I did. The service was performed as advertised and for a great price as well and also the work was done on Time as well. (rare these days for some reason with auto repair) Also, the staff was courteous and helpful and we will be returning there for other work as needed. Great location and very personable staff.

So I’ve read the reviews, and yes they are expensive. I do believe that Customer Service counts for something. Josh (works the phones and does the quotes) couldn’t be nicer, more helpful, or more accommodating. He knows good customer service and delivers! Lance the mechanic does a fine job and also engages with customers so they understand exactly what he serviced your car.
So — yeah — did I like spending almost $ 300 bucks to replace my very dead battery — NO! But in the end — I feel very comfortable going back to them for future work. I feel they are a neighborhood gem that I can count on for simple repairs and car assistance!