Horton’s Lock & Key Shop

Hortons provides unparalleled service! I was locked out and phoned their shop at 4:55pm. Their man Dave was at my home within the hour. Things were not as simple as they seemed, but Dave stuck with it. Even when my overly friendly Chocolate Lab was «helping» him. He got us in the house and made it safe that night. He returned the next day, as promised, to complete the job. His charges were more than reasonable and his expertise beyond compare. He brought a sense of calm to a frantic situation. Thank you Hortons!

Great little small business.
Went in to get a key made for a weird mini key that Home Depot nor ACE could do.
Should have come here first, took him 1 minute to find the key, 20 seconds to make it and it works. Not to mention that it was cheaper than the other two stores.
They also have more key decoration choices, for example, they had all the sports teams keys rather thank just one or two.
Recommend this place!

Originally reviewed on 8÷17÷2013 with 1 photo and 1 check-​in here
and «First to Review» and wrote «They have an amazing selection of key stock available.» which apparently wasn’t good enough for some Unilocalers who complained about my brevity and had my review deleted. So I will write more, now, over two years later. Good thing I keep a copy off all my Unilocal Reviews just in case this happens.
Horton’s is right around the corner from my parents and I have walked by here more times than I can count, so when visiting my parents and needing a key made, I went to Horton’s. The store has a big parking lot, so it is easy to get in and out. It is right on the corner you can’t miss it. When I went in the person working there was in the back and I had to wait quite a bit of time for them to come out. While I was standing there waiting, I noticed that the store had a really great selection of keys and key accessories. However, on this particular day, the key I wanted to duplicate was not one they carried. Bummer. But, I enjoyed looking at all the beautiful different colored keys on the walls and counters.
Re-​Listed in: 2013 Reviews

Locked Yakima rack system mounted on mother-in-law’s vehicle. Father-​in-​law passed away, can’t find the keys! Tried Yakima control key, thanks David over at Bicycle Works, but core will not come out if it’s locked. Horton’s had core out in 2mins! Keys were made and we were on our way.
Thanks for helping us get open issues resolved.
Eddie

House sat a frends home, unlocked door and could not relock. Phoned Hortons and they
solved the problem over the phone. Great help, would use them again.

Excellent, fast service. I noticed other reviewers say they experienced rudeness, but I think that locksmiths like to get straight to business without all the frills and chatty conversation. If you want the job done fast, right, and inexpensively, call these guys.

Grumpy and rude on the phone. Not the least bit helpful.
I did not give him my business because of it.

I used Horton’s for three reasons: 1) to replace locks in a commercial building, 2) to get copies of keys, and 3) to get a new key to my car (the original was in very poor shape).
1) I called to make an appointment. Within a couple hours the owner called to confirm the location, date, and time range he would come. He arrived within that time frame & was very friendly. Walked me through the building to make sure the new locks & keys worked.
2) I arrived at their store an hour before closing. Had a large order of copies so I left the keys over night. I was told I could pick them up the next day when the store opened. When I showed up (an hour after the store had opened) they weren’t ready. I asked to get a call when ready, but didn’t receive one. I called to check on status and they were done in the afternoon. It didn’t bother me: I was just grateful they got over 60 keys done in less than 24 hours!
3) Car key was so old it couldn’t be copied. While waiting for some of the above mentioned keys the nice person at the counter helped me figure out which key I needed, and make a copy of the factory code. I was surprised by how quick and easy that was.
Overall: I would recommend Horton’s for any lock & key necessities. They may lag a bit on customer service, but overall they are responsive to customer needs and have a lot to offer.

Went there twice. Last visit was earlier this week. First visit to cut a Pontiac key and also program the cars remote fob. A second visit about a month later, our last visit, to get a key for a van that an acquaintance lost the key for. In both instances we left with exactly what we needed, at a reasonable price, all things considered. Good job was done and we’re happy customers.

Excellent service at a very reasonable price.
Returning from vacation I discovered my suitcase lock so damaged that I could not open it and it is an integral part of the case — can’t just cut it off. With much effort the Hill brothers, fairly new owners of this long-​time Napa business, were able to open the lock for me. They then were able to get the broken part of the key out of the power switch on my husband’s electric scooter. All this for less than the cost of one adult movie ticket to a first-​run movie. A long-​time customer of the former owners of Horton’s, I am glad to see the business has passed into such capable hands. They do careful work and charge very reasonable rates.

Terribly rude and complete lack of service. The gentleman was combative and rude as I clarified the prices for a house call. It’s as if WE were putting them out by calling! I called another business in Napa and the gentleman was friendly, efficient and much cheaper!