Benefit Brow Bar at Ulta

Ive talked to 3 different girls here on the phone trying to make a hair appointment and none of them were very nice or helpful at all. very unprofessional. Im happy I decided to not schedule an appointment. I love all their products here, but i really wish they hired friendlier employees.

I went in to make a refund of 2 items. The girl at the register exchanged one of my return items for the other. So we had to fix her mistake. She went on to refund my $ 41. But after leaving and checking bank statements I never received my $ 39 other item refund as well as the $ 41. I contacted ulta customer services. The response was that «we see that you exchanged your $ 39 product for $ 40 product. Kinda losing it now, what are they not understanding. Their clerk messed up my refund and now I’m out of my hard earned money. And now they are not responding to me emails. I’ve been waiting and waiting this is such a horrible experience. Should of stuck to online shopping. If this isn’t resolved I’m not going to shop at ulta anymore.. and I love ulta… so it makes me sad… but mad that I am in this situation because of their mistakes. #sadmakeupgirl #neverforget #thestruggle

Well I have to say, I went in wanted to find the right shade of foundation for my skin color, they had two girls at the front doing makeovers for the brand «JAPONESQUE» product, I stood there to see the results of the client she was making over, it was great, put my name on the list, was told it would be about 10 – 15 mins. They would page or walk over and get me, fabulous! Well I waited and waited, shopping while I was waiting no problem, I walk by there is someone else there, swing by again another person sitting there getting a makeover, ok 45 min later and my patience has walked out the door.
Not professional at all and I really wanted to try that product!!! Will I go to that Ulta again, sure, will I tell everyone about my experience of course. Was it UNPROFESSIONAL, YES! Was it RACIAL? Hmmmmm…
I wonder??? The so called BEAUTY BAR PROFESSIONALS. May 14^th, 2016.

This is my second time visiting the salon and I am over impressed by how well Shayna did my hair! She is honestly amazing at what she does. My appointment was for a full head of highlights and she exceeded my expectations tremendously! I’ve been getting so many compliments on my hair and I will continue to go to her from now on! Thanks again Shayna!

This place doesn’t even deserve the single star they are getting from me. The staff is horrible. HORRIBLE. Actually, every staff at Ulta I’ve ever encountered at any location or via their phone in customer service has always had a very bad attitude. My last interaction with this store was last year when one of the staff didn’t put all of my items in my bag (I was there just before closing) and when I called the next morning they berated and belittled me and tried to make me feel like I was doing something wrong. All I wanted was my $ 40 product they didn’t pack for me. The staff member who was «helping me» took it upon herself to tell another fellow member of her team that she «couldn’t help her right now because she had a rich white bitch crying about a refund» but she didn’t realize I was in ear shot. Please note, I was just trying to get my product, I hadn’t asked for a refund and all be damned if I was crying. This person is still employed there. I made quite the scene and don’t feel bad about it. I will never step foot back in that store.
So, all in all … Ulta can to to H-​E-​Double hockey sticks for all I care. What a crappy CRAPPY company.

Pretty much only 2 associates knew about make up and helped answer all my questions, which were in my opinion, basic knowledge. Honestly, if you’re gonna work at a beauty supply store I’d expect you to know more than me. anyway I had help picking out a shade in the fit me matte + poreless powder foundation, couldn’t find any unopened concealer in my shade so that was annoying. I didnt like how it was opened so didn’t purchase. The store was empty and there were about 5 associates working, all spaced out and none of them in the area I was in so it was a little annoying. the woman at the cashier was so rude and was lazy as hell. When I asked her about primers she simply stated «NYX is a good one, yeah…» and just stood at the register, no one in line, she wasn’t processing any returns, she wasn’t stocking, literally just stood there. Okay, I’m not stupid I can find it myself but God forbid I was a customer who was completely new to make up — I wouldn’t even know where to start looking.
I’ve had way better customer service and I think I’ll be going to the Vacaville location from now on.

This review is for a haircut by Christian at the salon. I came in not knowing exactly what I wanted, my hair had been all one length, even my bangs. Christian gave me the most beautiful haircut I’ve probably ever had. Beautiful layers, and so fast too! I’m and impatient gal, but he was precise and prompt. I get blow drys often, and I always get complimented on my layers by other stylist. A job well done deserves recognition. Good job!!!

My mom went here to have her hair done a trim and color… Asked for a few highlights to breakup the color and was hit with a 200. Bill at the register… WOW really ulta!!! Mind you her hair is shoulder length and it doesn’t even look like it was trimmed– saying highlights will be a little extra and then charging 110. On top of the «trim and color» For a few small strips give me a break… All I can say is we won’t be back!

Have been to this store several times because there is no other makeup supply place nearby. Each time I have gone, the staff have steered me away from my favorite products to another much more expensive line.
I found this frustrating and ended up trying to figure things out for myself.
I booked a blow out appointment several months ago, and the stylist asked why I booked such late appointment (it was all that was available on the website) and then proceeded to make fun of the customers while doing my hair.
I work in sales, and ladies this is NOT how to encourage loyalty or repeat business. First, simply acknowledging your guests is a good start. And hey, maybe take the time to HELP your guests would be another. I know several friends who have money to spend and now make the drive to Sephora.

This review is for the hair salon. Saw Christian for a color and cut. The hair color looks worse than something I could do myself out of a box, complete with a lighter stripe right down the part. As for the haircut — can you call making three little snips with a scissors a haircut? When he said he was done had to actually ask him to cut my bangs (guess that’s not included in his definition of a haircut). Won’t be back and would not recommend him.
Update: 1 day after. Washed and blow dried my hair today and just wanted to cry. I have been getting my hair colored for over 10 years so do know how it should look and this is absolutely the worst I have ever seen. I just wanted to color the gray, not announce to the world «hey, I color my hair» which this does and not in a good way. Unfortunately I don’t have another $ 100 to fix it n

They have great products but there service sucks you can never get help or at least useful help. This is way I hardly go here unless I don’t want to make a drive to Fairfield for sephora but now I think the drive is worth it. It’s like the girls there don’t know what a smile!!!

I recently moved back to Napa and now have to find new locations for my beauty needs; i.e. nails, waxing, facials, etc. Ive gone to other Ulta locations before for basic things like shampoo but not ever for their services or any high end makeup. I decided to try out their gel manicure as I am going to look at engagement rings this weekend and wanted my hands and nails to be pretty! I made an appointment a couple days before and showed up early. I waited 10 minutes past my appointment time because she was doing her friends hair (a total of 25 minutes since I got there early). While I was waiting, I asked the manager on duty where the polish choices were located so I could make my decision while I waited; I was then told that they used to have a swatch to look at but not anymore, so I then asked in an incredulous tone, «how am I supposed to pick a color?» and she responded in a snotty tone asking «you dont already know?». After my long wait I was finally seated and asked the employee if she had any color suggestions for the occasion since I wasnt able to view any and that I would probably want something sparkly. Again, another rude comeback about that she didnt have any sparkles. She did an accent finger in a silvery color and overall it turned out OK. Towards the end she made some small talk and the experience wasnt bad but it definitely wasnt great either, just another everyday manicure not the beautiful look I was hoping for this weekend. I’ll probably go back for regular everyday nail color but never again for a special occasion.

I WAS going to give this Ulta location a 4 out of 5 star rating, because of the excellent customer service; however, the woman that helped me pick out a foundation sold me one that was way too dark for my skin tone. I’m not saying that being dark skin is a bad thing, but I told her specifically that I needed something last minute (since I was leaving for my cousins wedding the next day) that would give me good coverage & won’t irritate my skin. After purchasing the makeup, I tried it on (after I washed my face), and saw that it was several shades darker than my actual skin tone. I was really upset since I knew I wouldn’t make it back, to Ulta, in time to exchange it for a better matching foundation, but luckily I found my old go-​to foundation at my house to use for the event.
Overall, the store is fairly neat and all of the staff I encountered was very nice & helpful. I noticed that the store is similar to the Vacaville location, since a lot of the items weren’t full stocked or completely out altogether. They did, however, have a decent selection.
Parking can be an issue at this location. The parking lot is small and is shared with a couple of restaurants and stores, so be prepared to hunt for a parking spot.

When Ulta first opened in Napa I was so excited! A good tip is to call if your looking for a particular product to see if they have it. Over all some of they girls are very helpful and know what there doing. There brow bar is EXCELLENT I usually don’t get my brows waxed but Nina did a really good job.

OMG I LOVE THIS THIS ULTA
Have been to Nadine so many times she is probably sick of me, whether it be makeup or consultations or hair emergencies she’s the one ill go to! I dyed my hair orange and went to her the next day and was seen immediately. Cristian and Nadine are hilarious and make each experience enjoyable!

My Unilocal has Nothing to do with what was in Stock… I was a sidekick to my sister, who’s was the purchaser (of a few… Wait. I am going to STOP myself… Just go to San Fran or even Fairfield to get what you need. All I want is friendly service
a fellow Napan who wished this place was cool

Love this store and have always been treated great by the staff. Yes sometimes the place can be a bit messy and popular items sell out fast. Its the only store in town so that cant be helped. Love Pauline in the salon she worked magic on my hair will be going back whenever I need a hair cut. Overall a friendly nice store. Main issue is the parking lot this area has alot of stores in one small space finding a free spot any where near lunch time can be impossible.

THE MANAGER RUINED MY HAIR. DO NOT COME HERE FOR SALON SERVICE.
So picture it:
Ultra dry straw like hair.
Over processed white areas.
Under processed yellow patches.
Super sensitive very tender scalp.
I’ve been getting my hair highlighted for 12 years. I am not new to this process and know exactly what needs to be done.
It’s processed at a 9N, which is pretty light on a scale of 1 (darkest) and 10 is ultra bleach blonde. I had 2 inches of grow out, and natural color is closer to a med-​dark blonde. REPEAT: I am not new to this process, but when your scalp tingles immediately, it’s not normal. A week afterwards I could not touch my scalp nor wash it. My hair was like straw. To top it all off, the hair was under-​processed in places — and still orange. I was terrified that my hair might fall out in clumps, it was that sensitive. When I washed my hair for the first time, what little toner took (the white & blond areas) washed out.
The hair follicles were that ruined.
Then to top it all off, she cut my hair really short. I’m guessing it’s because she damaged so much of it.
The worst part is, I called beforehand and asked for the most experienced person in the salon. It was the manager– who said she had four years experience. I figured Ulta would be a great place to go, they probably see a ton of business and have a great amount of experience.
Her attitude was terrible during the whole experience. It was incredibly rude and snooty. I tried to small talk with her, and she would roll her eyes with the stylist nearby. it was wild… this is customer service basics folks.
I’d rather mail order from Sephora, it was such a terrible experience.

Ugh. Such an incompetent staff. They are never fully stocked and the staff is unhelpful and they ignore their customers. So sad.

I love Ulta, they have some of my favorite products. The only problem is customer service! There’s hardly anyone to help you. For the most part I know what I’m going in to get when I go there. If you don’t know or need a professional’s opinion, I wouldn’t recommend coming here. Some of tge staff can be pushy on trying to sale you a service or product.
The manager specially is so hard to deal with. Only reason I know she’s the manager is because she pointed it out to me after correcting me. Just unpleasant and entitled.
You have to wait a long time to get checked out at the cash register, bring your lawn chair and be prepare to wait. There’s usually only one person checking out when there’s Five cash registers.
Let’s not even get into how messy the store is. Anastacia Beverly Hills, NYX, Tarte, to name a few products are never stocked or in order. Other areas are absolutely disgusting, for example the Kardashian area.
Only positive thing I can say is about there skin department is amazing. Claudia will give you the best facials of your life! She’s one of the few positive people in this location.
Ulta needs to clean house! Get better staff and literary clean the location. I don’t recommend coming here unless you know what you want and can get in and out in a jiffy oh wait you can’t you still have to wait in the endless line call check out! Welcome to the nightmare store.