Bell Products, Inc.

After our heater stopped working we gave Bell Products a shout for service. You know what, they’re awesome! Our technician was so friendly and actually listened to me explain what was happening with our system (we have a smart thermostat, Nest, which we thought was the cause of the problem). After he went into the attic he had the heat up and running within a few minutes. He really knew his stuff! He then proceeded to test and check the entire heating system before leaving. With the cold weather upon us I’m so happy we have a company like Bell to take care of our heater issues. The service call was only $ 99 (no parts were necessary), what a bargain!

I recently had some issues with my heater and I’m now a customer for life.
Incredibly fast response, friendly staff and reasonable pricing. David did a great job and I couldn’t be happier.

I had five companies come give me an evaluation on my furnace and A. C unit. I was very impressed with Rick from Bell Products as he actually went up in my attic in a couple different places to evaluate how to add another cold air return. He also had another employee come out to see if he agreed with his thoughts. I decided to go with Bell and wasn’t disappointed in any regard. Everyone who was here was most professional and made sure that they left everything clean. They finished in the time frame they quoted me. I have already recommended Bell to my neighbor who is thinking of putting in a new furnace.

Liar liar. They don’t make clear the charging fee. When u call, they tell u different price. After getting the service always charge u extra money. If u don’t value ur money this is the place for u.

Great service, knowledgeable employees. Will definitely use again and recommend to friends.

My experience with Bell Products. called Local company from the recommendation of Friends that have used this company and sure enough, received the service that was expected!!! Our call was an emergency, Furnace stopped during one freezing cold night and was greeted with a phone call bright and early that a technician would be able to come out mid-​morning, the nice gentleman came out did his diagnostic and got our heat back on!!! Very prompt service from the first call we made to the company the service department was courteous and to the technician that came out very knowledgeable and personal, he was very thorough and overall the company was very compassionate to our needs and did an awesome job!!! Highly recommend Bell Products and it was my pleasure doing business with them and the will always be my first choice…

Thought I had a natural gas leak and called PG& last month. That issue was corrected easily, but while he was under my 75 year-​old house (I have a floor furnace) he discovered that my exhaust flue pipes were completely rotted away. He was compelled to disconnect the gas line and disable the furnace, leaving me with an «Unsafe and Hazardous condition» report.
I called one company here in Napa that is highly rated, and the young lady informed me that they don’t do this kind of repair, and suggested I have a new heating system installed. When I explained that the furnace worked fine, she proceeded to inform me that I was probably not aware of how wasteful my furnace is and I should pay closer attention to my PG&E bill. Wrong. I am very aware of my PG&E bill, and compare month-​to-​month usage regularly.
My next door neighbors own an equally old house, and recommended Bell Products to me. After calling them, they were here within several days to inspect and give me an estimate. Don was very nice, very professional, and even told me what type of flue pipe to buy at Home Depot (this saved me $$). Less than a week later, after their shop fabricated an exhaust hood, Don returned and completed the replacement and repair in two hours. The gas line is now reattached to the furnace and it works beautifully.
Thank you Don, and Bell Products!

We had a new wall heater installed in November 2013. In January it wouldn’t go on. It is now June. We have had 6 service calls: 2 new thermostats, new wiring between the unit and the thermostat, new pilot light parts installed plus other parts replaced.
We are really frustrated at this point. The technicians have been okay but it has gotten to the point now that we need to have the entire unit replaced since it’s obviously a lemon.

You can read Richard B’s review, since mine is pretty similar. I’ve owned my home about three years and A/​C punked out all the time, and heater only delivered heat to one room to my satisfaction. (If the contractor who jerry-​rigged that for me during the renovation reads this: You s**k!) It took four A/​C visits until tech Scott F finally figured out the A/​C, but they didn’t charge me for the follow-​up visits. I thought that was okay.
My heating system — they pointed out lots of ducting and attic issues, but I wasn’t able to deal with them until last fall. During Bell’s annual furnace inspection they recommended the full house eval for $ 99, which was to be applied if I made changes. Nothing to lose, right?
Nick Cavanaugh came, did the leak testing, and gave me an itemized, detailed breakdown. My husband used to deal with these things, but he’s no longer around, so I asked lots and lots of questions, which Nick patiently answered. After running the proposal by my son I went out and got a second estimate from another firm. They were a couple of hundred bucks less, but I KNOW that they would not have performed the work with the same planning and detail as Bell’s techs did. They lost my info, never returned my calls, and all that BEFORE the job even began. Anyway, I chose to have only about 75% of the suggested work done — my son decided to help me with an easier part of the project.
Nick and Bell did a great job in the promised time; a third party tester came out and verified that my leakage from the ducts was reduced from 30% to 3%. At energy costs, that should make a difference over the life of my house. Heat and cool air reaches into all the corners of my house, whereas I used to have a space heater in the bedroom and guest room. They can now be retired. I highly recommend Nick and his team; and Bell on its own is pretty damn good too. Go for it!

My wife and I asked Bell Products to come out to evaluate if they could help us better hear and air condition our home. We have a relatively new, 3+ year old, efficient heater and air conditioner. We thought that the ducting may need a little fixing or fine tuning.
We were contacted by Nick Cavanaugh, a BPI Certified Estimator for Bell, who lined us up with a $ 99.00 evaluation. That was the best $ 99.00 we ever spent. The exam was extremely thorough, and pointed to many things that could be done to make our home more efficient (and P.G.&E. less wealthy). We were given several scenarios of repairs and upgrades and chose to do essentially the whole monty. Important in his analysis and our decision were the rebates for which we may be eligible from P.G.&E.
Nick arranged and timed the work, both of Bell and of subcontractors, so as to be as unobtrusive on our lives as possible, and to be accomplished quickly. That was 100% successful. Within a week we had extensive duct replacement done, an additional and much needed return installed, old roof insulation removed and new roof insulation installed, and insulation of all of the walls to the exterior. The workers were efficient and knowledgable, and took care of business in a very professional and workmanlike manner. Nick was always available and immediately responsive if we had any questions. And the difference in our home was instant and remarkable… sort of like a miracle.
We are completely satisfied with our experience with Bell Products, and with Nick Cavanaugh, and recommend them very highly.

Bell Products has always installed and serviced our HVAC system. I can’t remember ANY one else doing so. During this last blistering hot spell, and we called Bell for service, we were told that their one and only technician couldn’t come out for well over a week. You mean to tell me that in that ad in Marketplace with over 25 employees in the picture only one of them is a technician? I REALLY hate being lied to. The company that DID come out right away said that we need a whole new HVAC system. Well, bye, bye Bell Products. You will no longer be getting our business, and if what we were told is true, we will be giving our business to a different company to install a whole new system. I think you’ve gotten too big for your own good.

Bell Products does not stand behind their work. After they installed an HVAC unit at our residence we have paid over $ 6,000 to fix leaks. The last tech who came said that it would cost $ 350.00 to fix the leak and then we were billed $ 800.00! When we questioned the labor cost it turns out they charge $ 138.00 an hour and also charge that amount for travel time. They agreed that they overcharged us for labor, but 4 weeks later we are still waiting for a refund.

I just had a new furnace and a/​c unit installed. From the estimate to the finished installation, the whole process was above my expectations. The person who came and did the estimate was thorough, professional, friendly and knowledgeable. He responded quickly to questions I had via email, before making my decision. Once I decided to go with Bell (they came in 30% cheaper than another estimate I got), they got me on the schedule immediately. The guys arrived right on time to do the install, and were done earlier than expected. Again, friendly, professional and knowledgeable. They left the place looking just as it was before they got here, picked up every speck of dirt, made sure I was familiar with the products and programmed my thermostat for me, explaining how it worked as they went. They left telling me to expect a follow up call and check up to make sure I was completely happy.

Proof is in the pudding. HVAC broke at work and it was not fun for anyone. One phone call made to Bell and done!!! If & when you are busting a bead… Call for Bell for prompt & professional service. These skilled pros will hook you up! Thank you Bell for making my day! with cool temps.

I have used Bell Products in my home for the last 12 years. Just had my annual service done this morning as a part of Bell Products yearly dactyl check. They are always very prompt with their scheduling and the technician is always right on time. The technician has found problems before they have become a serious issue. I have and would recommend them to anyone.

I’ve been working with Bell products since early 2008. They have serviced my office for 4 years and now they are installing new equipment at my new office.
What I like about Bell:
1. They keep my equipment maintained year round. I don’t have to remember to call them to set it up.
2. When something extra has to be done they explain in detail the proposed work and why it is important.
3. Everyone I have encountered has been polite and helpful.
Running a business is enough work. I want to leave the HVAC work to the experts. With Bell, you get what you pay for! Excellent customer service and knowledgable technicians.

Take advantage of people total scammers fake Sheetmetal service tech for the price I want a real UA service tech

Expensive and poorly trained. Techs came out and spent the whole time on the phone talking to someone at the head office who was guiding them through the analysis. Nice but clueless and I’m paying by the hour. Took a week to diagnose the problems and then were going to leave me without heat during a cold snap for 2 weeks. Called elsewhere and had the problem fixed in a few hours.