Dch Honda Of Nanuet

I purchased a vehicle remotely from these jerks. The photos online looked legit and the price was where I wanted for the vehicle I wanted. I had two questions over the phone:
1) Is there any smoke damage; was the previous owner a smoker?
2) Is there any body damage or paint damage.
They said NO to both of these. As it turns out, there was CLEARLY smoke damage in the car, and I could smell it right away. I professional anti-​tobacco interior clean ($ 250) that I paid for made it clear that the old owner was a smoker, as residue was found. DCH HONDA lied to me.
As for body damage, there is a dent in the rear passenger door. The vehicle delivery driver told me that DCH Honda refused to sign any documents acknowledging this damage.
DCH Honda: you are a disgrace. Prepare for a lawsuit.

So many horrible reviews. I have to respectfully disagree as my experiences have been almost 100% positive. I have a used Civic 2009 that I bought from them in 2011 and I have not had any issues with it (he writes while knocking hard on his own skull). I bought it from a salesman named Jose… great guy… very professional. Not sure if he is still there.
Anyway, if you go, ask for Rob Dessau and tell him Frank sent you (in case you buy from him they may send me something). Rob seems to be a no BS type salesman. I went there two weeks ago with the idea of pricing to see what I can get for the money I had to spend. One salesman saw me on the lot and handed me his card and then he moved on to others who were more intent on buying. Okay, so I continued looking. Some great deals on the lot for used cars so I was figuring that I could go that route in 6 – 10 months when I wanted to buy a car.
I ventured inside, saw a red Civic and said, «I want that». Of course I did not say this out loud or I would have looked like a maniac but I did say it inside my head (where I say lots of really dumb things as well). I walk to the middle of the dealership and I check out another used car and Rob is standing there. We start talking, he tells me he has a red Civic outside and I take it for a spin. I come back in, Rob knocks some dough off of the sticker price and I can’t believe I am buying a car. He asks me if I have a brother and I tell him I do and it turns out he has sold my brother several cars. Says I look like my brother, which I totally agree with but my daughter and my brother’s wife for some reason do not see (what the heck?). We start talking about what I do (principal for a school w/​students who have special needs) and Rob has a son w/​special needs so there is more in common.
So… go to Rob. Good guy, family man, good dad, good sense of humor, no nonsense. Get a good deal, tell him Frank sent you and maybe he sends me a reward. Please. I need to pay off a car!

Set up an appointment because the brand new 2016 civic that i just got with only 500 miles on it, haven’t even made my first payment yet, has a problem with the screen. I have two jobs and time is limited for me, i went in and wasted my time just to be told that they can’t look because they close at 4 and i got there at 2:30 PM. that i have to come back another day and that just i dint buy the car there and its better if i take the car to the dealer where i bought it. how crazy is that so i ask for a manager to be told that there was no manager at the moment and then i try calling and just be given the run around on the phone. Transfer to one person and then the other person and then another and then get disconnected, i try this 4 times and done. im never doing service here again won’t spend a penny there. save your money and peace.

Have been to this dealership twice. Last year when I wanted to get a Honda pilot and again last month went back to see if my wife can lease a new SUV. Seems like their sales people are not well trained and some employees seem uninterested starting from the receptionist, ended up not getting my business on both times. unpleaseant atmosphere. We ended dealing with a different dealer (in Westchester) instead which is a shame since DCH is only a few minutes away from my home. would have have been more convenient to us. We will not come back anymore.

Now I understand why people hate going to dealerships. This place does not respect shoppers coming in to purchase from them. I had first inquired online and I was never followed up with. I walked the lot to find the car I wanted and the salesman I was with had a lack of knowledge and communication. This guy was staring at his phone the whole time. Nothing about this place was special. Every car I looked at showed poorly repaired body damage and smelled like cigarettes. Wouldn’t recommend this place to anyone.

I spent a month hunting for a Toyota Tacoma. Searching online as far as Delaware, Ohio, and Maine. The challenge was the rust that most 5+year old used Tacoma’s (Trucks for that matter) have in the northeast, is significant if you want to purchase it for the next 5+ years.
I was happy to find a 2009 Tacoma in great condition at DCH Honda of Nanuet. The frame was clean. There was little wear and tear on the interior and the body was in excellent condition.
I went in for a test drive with Bill Eagle, and loved it. I wasn’t pressured to buy it.
I returned the following week and agreed on a fair price and was out the door a few days later.
Appreciate DCH’s fair and honest approach.
I’m very happy with my purchase.

Seevice Department ALWAYS takes care of me and my car. Always friendly, kbowledgeabke, and fast.
Clean waiting room as well.
Service Advisors always come to me to uodate me on progress, or tell me of problems.
As good as it gets!

The Unprofessionals have found their headquarters!
Service department gave my mother the wrong part for her car and when she returned it. she was told they will not take it back because the time has expired on her return, without any acknowledgment that the fault was on them. So now she is stuck with a part for a different car.
Luckily, i don’t own a Honda and based on her experience i wouldn’t go here to buy my car. Hope this help someone from making the same mistake she made.

Great dealership. I can relate to some of the gripes in the Unilocal reviews, but not all. As much as I would love to be the attention of the universe when I’m buying a vehicle, I am realistic to the fact that there is an entire world revolving outside of my existence. Unfortunately, a lot of that world is fighting for the same constrained time that I NEED for my OWN SELFISH reasons! That being said, the dealer is fantastic at trying to manage consumers expectations, but unfortunately, even they are restricted by the amount of time they are granted on a daily basis. Was my car buying experience nirvana? NOT A CHANCE IN HELL! But it was still pleasant and I could see how much effort the team at DCH puts into trying to make the client experience as smooth and pleasant as possible. And this is why I’m giving them 5 stars.
My salesman, Rafael Mancebo is one of the best in the industry for sure. He knows his certified pre-​owned product, is very amicable and connects with the client beyond the current transaction. He was referred to me by my mother, who has bought 2 cars from him the past 10 years and has also referred a number of friends and family members to him. NO ONE has had any complaints regarding the service he provides us. Is the process perfect? ABSOLUTELY NOT! I don’t look for perfect, because I’m consciously aware that perfect is a by product of perceived expectation. My expectations are so high, that no dealer or experience will ever meet them, and that is the problem with everyone giving this dealer 1 star. Get out of your own heads, understand that there is an entire world out there and that you are part of it… it is not part of you! Then and only then will you be able to appreciate the work and effort others put into attempting to meet every expectation you have created in your mind.
As far as the service department is concerned, also TOP NOTCH! There is a great waiting area with free wifi available for those who must connect to work or simply waste time while they wait for their vehicles to get serviced. Feel free to caffeinate for free while you’re there.
Can there be improvement on the sales side? Absolutely! Just remember to be careful what you wish for. I appreciate that the salesman are not pushy and allow consumers to fall into their own comfort zone in order to have a smooth as possible transaction. Can they be a little more aggressive on the meet and greet as clients walk through the door? Absolutely! Maybe even offer a potential client who’s just browsing a bottle of water, would be an improvement above and beyond «Hello and welcome to DCH!»
I will definitely be back to DCH Honda in 3 years to trade in my family’s 2008 Acura RDX for a certified pre-​owned Honda Pilot and I will highly recommend DCH to other friends and family members in the market for quality pre-​owned vehicles.

Thanks Honda Nanuet. You are professional, courteous, fast and efficient! I’ll be back. :)

Scam artist with the service team and manager. Avoid this place like thev plague if you want honesty, integrity at a fair price.
They pull the classic «let me show you what’s wrong“when fixing my front break AND discovering a back break problem. What saved me from this scam is a had an oil change with another dealer who couldn’t do the front break service same day, however they informed me what work I needed to get done JUST the front breaks. Imagine my surprise when I was shown this new problem.
Word to the else get a second opinion and AVOID this business.

I came here to get my car serviced and they helped me right away! Everyone was so nice and my service advisory knew exactly what I was talking about and helped me right away. Every time I walk in there I’m greeted with smiles and helpful hands! Love this place. I will never get my car serviced anywhere else.

We have a terrible experience. They need to train their sales officials to be nice to potential customers. The sales agent was nice the first day but due to time constraints we had to leave without talking about numbers for the trade-​in as well as new purchase.
The next day we were in on time and he was dealing with other stuff for a good one hour. So there is no importance of having an appointment. So he straight forward took the authority and told us that he cannot work the deal and that we were wasting time. The whole point of negotiation with the dealer is that the deal works for both the parties. He was not ready to listen to our concerns. Anyways we left to never return back and will not recommend this place for purchasing a new car!

Thy suck I bought a car almost we agree to put 2 new tires when we went to pick the car they had replace all the rims from other car in the lot and all tires were old.
They told me that I have to take the car that way otherwise they were going no to sell it.
I would no go there ever the first problem in that store is the manager Darren.

I live nearby this dealership and have never purchased a Honda before. After doing a lot of research I decided I wanted to buy the 2016 Pilot. Went in looking for a test drive or at least to check it out.
No sales people approached me until I went over asking for some help regarding the Pilot.
Basically, I told them I wanted to buy the pilot. I was ready to sign and wait for one. They told me they were all out. Umm, can I place an order? «It’ll take months.» «Ok, can I still put an order on one?»
I’ve never went to a car dealership where they basically didn’t want me to buy anything? It was the opposite of what you’d expect. Weird.
Got my pilot from Honda of Mahwah and had a great experience with them. Personal, honest, helpful. They’re 25 minutes from me (as opposed to Nanuet Honda which is literally minutes). I’ll be making the trek to Mahwah for service too.

Service was quick and the staff was pleasant.

Had a very poor and stressful experience at this dealer. First, they baited me to come in by offering a $ 25 Visa gift card for test-​driving a car. I had every intention of leaving the dealership having signed for a 2015 CR-​V, and I liked the car I test drove. The salesman and I sat down to negotiate, and I gave him my price, a fair price I’d determined by researching on Edmunds. He said there was no way and that they’d be losing money on the car. He brought over the sales manager, who gave me a similar spiel. After haggling for nearly 45 minutes, I left. Never did receive the email for my $ 25 gift card.
I was glad I walked out, because then I read about a hundred reviews of the 2015 CR-​V and its vibration issue. I went to Ramsey Subaru and had an amazing experience with Clayton Mantell, and left having signed for a 2015 Crosstrek Hybrid.
Sorry, DCH Honda.

Joe Sanseverino has been taking care of my cars for years. He is trustworthy and honest and recommends only services that are absolutely necessary for the vehicle. I am in and out of the dealership in no time. He is a car aficionado that will make sure your vehicle is running at its best.

Avoid DCH fraud and scams, go to anyone else…
As a return DCH customer, first mistake, making this the second new Honda purchased from DCH, the first purchase at DCH Paramus, NJ I wish to express my disappointment in DCH Honda of Nanuet, NY.
Sales rep Matt and Kevin both outright lied over the phone and in person. In order to get us to drive from NJ to NY Kevin confirmed the Fit would be coming in but this was not true. Please note per Route 23 Honda they have the car we want however based on Kevin and Matt’s outright lie and us thinking we would have a good experience in the past with DCH we put money down.
The next issue and most shocking is what appears to be outright fraud! During the attempted conformation of the sale we came across two issues which we may report to the Better Business Bureau and
for the attempted sales tax fraud.
During the first review of the sales sheet from Mike Lee he charge $ 2.50 for each new tire sale on the new car however the paperwork clearly shows only $ 1.50 is charged. Mr. Lee was unable to explain this stating it is correct even with the paperwork wrong. This is very questionable and a very poor way of doing business as the correct paperwork should be used.
Next is the biggest and a major issue as Mr. Lee was over charging the sales tax. Per Mr. Lee the taxed charged was correct as this was done by his computer. As it was clear DCH Honda of Nanuet, NY could not be trusted we checked everything. Once we forced Mr. Lee to explain how all other calculators could not calculate the excessive tax he was overcharging he was unable to explain this overcharge in DCH Honda of Nanuet’s favor and this was correct.
It was made clear DCH Honda of Nanuet, NY lies, failed to deliver as promised, return calls as promised, made several costly «mistakes» which conveniently favored DCH Honda of Nanuet, NY.

I have a love-​hate relationship with Honda of Nanuet. I bought a car from them and took it for service several times. The sale experience was painless, and Camil was very helpful. We went for a test drive WITHOUT the salesperson — an uncommon practice in modern times — and were very happy.
Service was a different story. The service advisor was very pushy, and attempted to upsell different things each time that were clearly unnecessary. The price for service was OK, but we didn’t appreciate the constant sales pressure.
The service hours are very inconvenient: closed early Saturday, and closed all day Sunday. Not optimal for someone working 6 days a week.
I would definitely buy a car from them if I were buying Honda again (which I am not), but I would not take it there for service.