AutoZone

Worst establishment ever. I knew this place had poor service but recently they sold me a used timing belt. I did not open the box while checking out to double check. When I got home and got ready to change it I realized the belt was used. When I went back and told them they sold me a used belt the cashier said «we don’t sell used parts.» My response was «you did this morning.» They gave me a new belt but did so with an attitude. I also got a water pump there and it was missing the gasket for it. Most of the people in there don’t know anything about cars, you cant even ask simple questions with out making their heads pop. I have stopped going there all together. I use
now for all my needs.

Unless you know exactly what you want its okay to go there but if need to ask questions go to a real auto parts store. Autozone employees are just counter people who have no knowledge of auto parts or their functions. The best Autozone can do is look up a part number for a make/​model but you better know the exact name of what you want because they have no clue what anything is called or their function. They should call this place «ghettozone» because the employees have attitudes and act as if they are on a street hanging out with friends. Real auto part store employees are very knowledgeable with vehicles (some are/​were mechanics or have a history with vehicles) and can answer your questions or concerns regarding vehicles, parts and their functions.

This might be the worst auto store in creation. I went in there to enquire about getting my car battery charged. One of the many employees there who were standing around cursing at each other hands me a wrench and says «go get your battery». I asked for some assistance as I have never removed a car battery before. The guy turns, looks at me, and loudly screams «NO». I don’t want to stereotype but I assume if I was Haitian they would have jumped at the chance to help.

This is another «know what you’re doing before you go in» places. I don’t do much work on my car because I have a fear of it crashing into flames after I’ve done something. I pretty much do oil changes and radiator flushes and leave the rest to someone that does it for a living. I needed a wiper blade and went in to find they didn’t have my size for the back window, but was ok for the front set. I went to get rung up and nobody there. Someone emerges, looks at me blankly and answers the phone, then goes back to the back. Not quite sure what was going, perhaps I should have just left. Some manager type walks in from outside with stuff in his hands and mumbles some foul language then apologizes to me for waiting as long as I did. In all the place needs better service.

I came in here to get a new set of back brakes, although the guy thought my s2000 (convertible) was a truck, haha, i can’t expect him to know every model out there, any who, he helped me get my brakes and let me know that there is a lifetime warranty on the brakes so that i would just need to bring them back and i would get a new set for FREEE! sounds good to me!