Roberts Guest House

I booked the Roberts Guest House less than two weeks ago and had to cancel yesterday due to the fact that my sister’s wedding was called off. I called and politely asked if they would be willing to make an exception and waive the 10% cancellation fee (nearly $ 200) due to the circumstance. The man who answered the phone, I believe his name was Scott, was particularly rude and dismissive. He very abruptly said, ‘no. if we charged your card then no.’ I know that because the booking was for mid-​August, they will have no trouble filling the room for the three nights that I had booked. This was really unfortunate and I would personally never choose or recommend this Inn.

The Robert’s House is one Building in a complex of Four, in the Robert’s Collection, including Manor House, Meeting House, Gate House, with a shared Courtyard and lovely gardens. Gate House is new construction, 2013 and offers new, more modern rooms, bathrooms, etc. Be mindful, when making a reservation, which Building and on which floor. Robert’s House is the oldest building, with steep stairs, some rooms needing upgrades or restoration and with occasional temperamental plumbing or electrical, but VERY historic setting.
There are no elevators in any of the buildings. First floor, or near the front desk or facing the street will be noisy, no matter which building you have. Rooms are SMALL, so be prepared to place suitcases under the bed. They will not fit in the small closets!
Staff is friendly and very helpful. Rooms very clean. Iron, Ironing Board, hair dryer, Mini refrigerator and safe in most rooms, but no coffee pot. Ice machine and ice water available for self service.
Continental breakfast served 8 – 10 AM. Not unique, but similar to typical chain hotel
in most B&B I have visited in this country or abroad, It would be nice to have «REAL» plates and cups, NOT cardboard or paper. The Staff is not diligent about replenishing items when they run low. Guests must go find someone «in the back» each time. It Would be nice to have Coffee in Reception area, by at least 6 AM.
5 minutes Walk to Whaling Museum, wharf, ferry, shopping and Numerous restaurants or pubs. Bicycle package available on site, 1 day free for those booking 3 days or more (must request this when booking reservation).
Photos on website need to reflect specifically which room, in which building. There is a wide range of quality between the 4 buildings! Walking up three flights of narrow stairs may not work for some people. Staff does not carry your bags for you.
Having said all this, I would definitely stay here again, iF I could stay in the Gate house with a 3-​day Special again. It’s pricey here, but worth it due to wonderful staff and location.

Let me first start by saying that my wife and I have been wanting to go to Nantucket for a very long time and we finally got the chance to go this past week. We stayed at the Roberts house which I think is the oldest of the four houses. We got a great price on the room we stayed in. The room was small but my wife is only ‘4 11″ and I’m ‘5 7″ so it was fine I don’t think a big person would fit LOL. The room was very cleaned and smelled very nice it is old but I think that’s part of the charm. The bathroom was small but it worked for us. Mine you we were on the third floor where I think all the small rooms are. When we got there the lady at the front was very friendly and nice it only took five minutes to check in and get the keys. There are no elevators here but that’s ok with me I like the exorcist. The stairs from the second floor to the third floor are very steep it was a little difficult to bring the suit cases up but we managed fine. The staff was friendly and alway said hello. I read a few reviews that said the staff was unfriendly but We didn’t experience that. I have stayed in a lot of different hotels and they all seem to be the same I guess I am one of does people don’t expect the staff to jump to attention or drop to their knees to thank me for being there it’s a job like any others job. All we ever ask for is a smile and a hello every once in a while and we got that here thank you. This place is located in a perfect part of town everything is close even the beach was not that far to walk to. The court yard was very nice my wife and I brought our lunch and dinner there a few times so we can sit and eat without the crowds It also made for a very nice place to sit and take a little break from everything. All in all we had a good experience at the Roberts house so next time we go to Nantucket we will stay here. One more thing our room was always cleaned and the one day we didn’t wanted it cleaned they left fresh clean towels. We did call once downstairs because the safe would not open and they said they would send someone but no one showed up But then again we didn’t wait around to long and we were never in the room long enough to wait for anybody plus we only wanted the safe to store our iPads and kindle. We just left them on the dresser went we want out and that was fine no one took them. Thank You

The Roberts House is located on a wonderful street right in the center of town one block over from Main Street. Very easy to walk to from either ferry. With a nice big porch to sit on out front. We stayed in room 306 which is on the top floor. The stairs are very steep so you get a work out in going up and down. The room is comfortable and just like a guest room in a private home. There is really no closet space but otherwise it’s great. The continental breakfast has muffins, bagels and English muffins, yogurt, feral and fruit. The coffee is nice and strong.
The staff was friendly here as well. I would definitely stay here again. The only issue I had was the light in the hallway shines under the door and also the shades don’t block the morning sun so I was awake at 5:30 am each day.

This was a great find on the island! The property is right in the center of town with everything being in walking distance. Our room was decorated perfectly and the bed was big enough to share with a friend without rolling into each other. Great shower, modern appliances, and very helpful services rounded out our stay. The concierge there is excellent! The woman worked very hard to get us the boat tour we wanted, and gave great tips on beach ideas for our limited time on Nantucket. Gorgeous hydrangeas surround the houses within The Roberts House collection which abut a perfect outdoor sitting area. Will keep this place in mind for all future stays on ACK.

Without a doubt, this was one of the best places to stay on the island. The price, staff, and location were outstanding.
The rooms were extremely clean and welcoming. The staff was efficient and made our stay that much better. I would not hesitate to stay here again.

For the price of $ 320/​night, I expected much more… at the very least, cleanliness. The room was rather small-​not a lot of space to move around. The refrigerator (located in the bathroom!) had pubic hair and grim inside the handle on the door… maybe that’s a sign the refrigerator does not belong in a bathroom. Food never belongs in a bathroom. Ever. When we initially got to our room it was quite hot so we turned the AC on only to have the filter light turn on. We removed the filter which was covered on either side by a quarter of an inch of thick, grimy dust. We cleaned it. Disgusting. The chain «lock» on our door didn’t actually reach its counterpart to close. Rather loud at 7 am when we were awakened by what sounded like barrels of bottles and dishes being dumped on the stairway. Overall, severely disappointed. Having stayed at another inn at a lower rate the evening before we arrived at the Roberts Inn, we felt robbed. Everything from cleanliness to breakfast to basic customer service is lacking. Turn a few pages in the sign in book at the front of the house and see that quite a few guests have the exact same issues. But considering the responses I have read by the General Manager to other people’s issues with the inn, he seems to take a defensive stance. Yet another problem with customer service these days. The customer may not always be right, but you certainly don’t give excuses for a poorly run operation. A GM should listen to his guests and attempt to correct the issue… that is if the GM actually cared about comfort and experience rather than running your credit card and turning over the room for the next sorry customer.
To be fair, the pros-​location, good coffee in the morning.

We stayed 3 nights at the Gatehouse building. It was very charming. My gf has stayed in Nantucket frequently and thought the inn compared well to others on the island. The staff at the front desk were extremely nice. The room was clean, and the bed was comfortable. The a/​c worked great. The bathroom was large and brand new with tons of marble and tile. The inn is very conveniently located as it’s right next to all the shops and restaurants. It’s easy to get to the beaches via bikes or the bus that stops right in town. They also had an area for us to stow our bags as we were early checking in and then catching an afternoon ferry out. Several areas on the property to lock up bikes too.

Crooks.
I made a reservation. Then our plans had to change so we called to change the reservation. We asked for two changes: a shorter stay and a better room. The better room went through so I know we talked to them. The date change did not. They stuck us for two days that we weren’t there, for their mistake.
Don’t trust these guys. Their rooms are pretty antiquated as well.

We had stayed 4 nights in a suite in the Gates House, which is the newer of the three buildings.
The ladies checking us in were wonderful and helped move along housekeeping so that we could check in early and put on dry clothes, which were sorely needed.
This building is lovely and our suite is new and spacious for Nantucket standards. The location can’t be beat. The courtyard is a wonderful place to eat breakfast or have drinks before dinner. Breakfast is average at best (the bagels and pastries seem very industrually-​made and nothing to write home about), but it is something we could overlook.
Have not made use of the reception desk since we arrived but all staff we see are friendly and accompdating.

FYI, I didn’t actually stay here. This review is strictly for the customer service aspect of the reservations process. Keep in mind, most of Nantucket hotels, including this one, have a policy of cancellations within 30 days forfeits at least the first night rate but possibly the entire stay unless they are able to resell your room (s).
We made reservations for one night in the spring just prior to the busy summer season. The woman taking our reservation was very helpful and actually recommended using the online site where I had found their number to make the reservation, since it gave me a better rate. I appreciated the honesty.
On the day before arrival, we noticed that the weather looked not so nice for our stay. I called and talked to the manager and discussed that we would like to postpone our stay a day if the weather was not going to be nice. Even thought she didn’t have open rooms the next day, she was very accommodating and said to wait and see what the weather ended up doing. She explained that she might have a cancellation for two nights that would free up rooms for us and to call the next day.
Our flight did end up getting cancelled but because of weather in NY not Nantucket, which is odd. So when I called to change the reservation, there still were no rooms for the following day. However, the manager was very nice and refunded us our full reservation price and even recommended another hotel that she thought might have rooms available.
So even though we had indeed cancelled our rooms within the 30 days, since it was due to weather, even on the wrong end, the manager had sympathy on us and bent the rules a tiny bit. I can definitely say that the next time we plan to go to Nantucket, we will be booking here. Can’t wait!

I’ve been coming to the Roberts House for over15 years. When I first came here it was on a clients dime. I was working out here for a number of clients. I truly fell in love with this place. I loved the antique furniture, the uneven floors, etc. this place has character. I try never to stay here during peak season. Spring and fall are awesome. The week between Christmas and New Years is the best.
I always book the cheapest room with a shared bath. If the bookings are light, you’re not sharing with anyone regardless. You can walk everywhere from here. The continental breakfast is great but you have to go to Jerrod Coffin House for at least one breakfast. I love to sit on the front porch with my morning coffee and watch Nantucket start her day!

I stayed at the brand new Gate House which is part of the Roberts House Inn. The room is big and beautiful with modern décor. It has a large marble bathroom and walk in shower. It has the best of the best amenities and an elegant feel. It makes for a fantastic weekend. I stayed there Aug. 23 – 25. My stay was perfect and I would stay there anytime and highly recommend the Gate House. Pam at the check-​in desk is most helpful with all your needs and storing luggage. She makes check-​out a breeze!

Stayed here this past weekend, and it was fine for a quick trip to Nantucket. The location can’t be beat — walkable to everything! The rooms were SMALL. We had a room on the 3^rd floor, as did my parents — their room was the teeniest, and the shower had a slanted ceiling, so you couldn’t stand up straight and shower… but overall, the rooms were clean, and they allowed us to bring our baby, which a lot of inns on Nantucket do not… they even provided us with a pack n play. Though the rooms were small, they had all the essentials — an ironing board, hairdryer, fridge, and safe. There is complimentary breakfast, which is nothing special, but certainly an added bonus in a town where a coffee and bagel would otherwise sell for hald my paycheck. Decent coffee, and plenty of cereal, yogurt, fruit, and pastry to choose from.

Location, location, location– overall, very clean and friendly staff. Need updating to the 3^rd floor rooms and bathrooms. Excellent coffee and good food offerings for light breakfast. (fresh fruit, cereal, muffins, yogurt– all self serve) Off season deals are best if you wait to the last minute– take a chance, it’s worth the risk.

Great deal. Did a weeknight stay with the shared bath. It wasn’t a palace, but it was totally reasonable for the price we paid — and overall an attractive place. The room was cute and I dug the sink in the bedroom thing. Breakfast is what I expected, even a little more. The staff up front were extremely helpful and helped us make our stay a little better. I would certainly go back.

It is a roof over your head. We stayed in the back part of the Inn to try to save a little money. I have stayed in the main building (not through breezeway) before and was impressed. However our stay this time was not so great. We stayed in room 208. The bathroom is not in the room, but as we were told across the hall from our door. It really was down the hall and then some. The room was well, dirty. Dust on the night tables, TV, and windowsills. The bed was hard and barely had a mattress pad on it. A little gross in my opinion when so many travelers stay. The A/​C worked well and there was a safe in the room. If you stay on a weekend the breakfast in picked clean by 9:00 and not replenished. All that was left was Fruit Loops. I think a better place could be found especially since many of the Inns have vacancy and will haggle prices with you if you offer cash.

I’ve only been here once and I must say this Inn left me a happy traveler… especially since this place is so darn expensive!
The staff was very nice and the mini safe in the bathroom definitely made me feel more secure when the chambermaids cleaned the room. It is conveniently located in town, close to restaurants, the bus stop, shops, etc. Oh, and the ferry. Because lugging all you luggage is not fun. So great place all in all!

I would give this Inn 5 stars, if I didn’t consider the only 5 star hotel in the world to be in Dubai.
This is an excellent place to stay due to its location to Main ST. You will find it convenient to all the shops and within walking distance of the ferry.
Continental breakfast has amazing muffins and is located at the bottom of the main house.
FYI: Cable TV, comfortable beds, iron and ironing board, and of course that good old fashioned «you are home» feeling.