Lowe’s Home Improvement

I bought a Whirlpool kitchen appliance set (refrigerator, stove, microwave, dishwasher) and when the refrigerator was delivered the ice maker did not work. Lowes was supposed to deliver the stove and a replacement refrigerator on Sunday but the delivery company didn’t show up at the agreed upon time. When I called the delivery company, the service rep didn’t know why I got stood up or what was the status of the delivery. I called Lowes and the appliance manager said the refrigerator and stove were at that Lowes and he didn’t know why the delivery company didn’t pick them up. Bottom line is they wasted my Sunday waiting for a non-​existent delivery and now they will waste my Monday for the follow-​up delivery. This is terrible customer service. I am so pissed.

Do NOT buy appliances at Lowe’s! Our washer exploded on ¹²⁄₁₆. The drum came loose during a spin cycle and threw itself across the laundry room putting a hole in the wall. It’s a whirpool cabrio and apparently it’s common. I called for service on ¹²⁄₁₇ and they sent out a repairman who wanted to repair it! The sides are blown out and the drum in hanging out of one of the sides. We said we wanted a new unit and the repairman left. 2 weeks later, I called Lowe’s customer service and was told we have to allow the company to repair it (parts will take 2 months) and then call them out for service 3 times for the same issue within a 6 month period before they will replace the appliance. I will buy appliances anywhere else.

Just spent 30 minutes in the store. I was looking for light bulbs and wood screws. Walked by about 12 – 14 employees. Not one spoke to me not even a hello. Let alone anyone asking if I needed help. I said hello to 5 employees, only 2 responded, 1 with no words just a half added nod. What the he’ll is going on? When I went to the self check out. There were 2 employees, standing on the middle of the main isle, talking so poorly about the manager that I actually stopped and looked at them and just shook my head. Making eye contact with one of them and she just kept on talking crap. This Lowe’s is close to my home and I have been customer here for years. I am shocked at the lack of customer awareness let alone service. Used to be you could always count on Lowe’s for helpful, courteous and friendly staff… maybe it’s time to give the Depot a chance to earn my business. This store clearly is not interested in my patronage.

I always like Lowe’s over other home improvement stores. Maybe because I’m usually doing something more «decorator» or small fix-​it than anything really big. There seem to be more people to help in all areas of the store and check-​out is usually fairly fast.

Service at this location is absolutely a shame. A couple of times when I have visited the store and asked for assistance the staff members act as though I am bothering them. They have such an apathetic attitude toward customers I will surely avoid this store at all expense.

One of my pet peeves is going into a big box store and needing assistance and never being able to find anyone … Or who you find doesn’t know what you are asking for. I have been to this store a few times for projects such as installing new doors and new locks, and flooring and have consistently found their staff approachable and helpful.
Today was no exception. We called for help and «Bear» came over. While it wasn’t his department, he did his best to assist with what we needed. He was joined by Joseph and despite not being familiar with our request both spent the time to make sure we were provided with an answer. This is what customer service is all about.
I don’t mind waiting a bit or having to come back if the experience warrants it — and this is definitely my favorite home improvement store and my first choice every time!

Overall I think this is a good location. Every place is going to have its flaws but so far we haven’t had many issues here. We bought a stove from them that was on clearance and we had it on hold so they could come out and measure for us. Well they sold it! My husband went there and spoke with them that the manager that put it on hold never said anything about paying for it to put it on hold and they took care of it. Ended up ordering a brand new stove and only charged us the price of the clearance stove. They seem to forget about your orders so now we just call to make sure everything is okay and see if our items have come in. We also got our flooring through them and had benos install it. We are very happy with the flooring and have had no issues with that.

Worst store ever! Moved into a new house near by & went there often for little things. Everything was fine until it came to big stuff. During our initial visit with internal contractor; we were shuffled around 3 times. And they kept calling to see if I wanted to do business with them. First clue should have been that we didn’t call back! Special order blinds became a nightmare (twice) and everything time I call, I get hung up on at least 3 times before being transferred to the right dept. Miss real customer service, miss real people who care…

trying’ to help my Japanese step mom, and fix her toilet. Most southeasterly store in Vegas, 3 fricking trips. They sold me a supply line without any rubber on the toilet supply end. It really doesn’t work well without that. Why was it on their shelves?

I hate coming here. I tell myself drive a few minutes more to Home Depot but I want to give Lowes another chance. I’m here waiting more than 10 minutes on isle 21. The cashier at number 22 is paging and calling and no one is answering. Its going to be 15 minutes and she just told me to go to customer service and ask for a manager. I hope they’re not out to lunch. Lowes management, there has to be a reason you don’t have many customers in here. Clue: hire some sales associates…

We visited this lowes while we were fixing our sink. The plumbing specialist was very helpful, in helping us pick out our pipe fittings. Whenever we called for service, they helped us find thepart or fitting we were looking for.

Buyer beware of the Flooring Department. Ordered carpet on the 23^rd of November and was promised an install by December 2^nd and it’s now December 8^th, still no carpet. When no one showed at my place I was forced to call about the status of my carpet install and was then transferred to other people numerous times. Also the outside vendor Lowes uses has a bit of an attitude problem when he showed to take measurements. This experience has been a complete nightmare and they still haven’t installed my carpet. They can’t hold their promise, they just want to get paid.

I brought verticle blinds the other day and had them cut to a specific size. While putting them up I noticed half if them fit perfect and the other half needed to be shorter… called the store to see if they could cut them 1/​8″ shorter. They were pleasant, happy to help and understood my frustration that my patio door and floor has an 1/​8″ dip

I love going to Lowe’s because it is clean and even though there are a lot of customers… it is quiet. The only thing I had a complaint about was there were barely any staff, actually this visit today there was none, to get any help from the whole floor. Other than that, Lowe’s is awesome to just walk around in and plan your next home project.

I love this Lowes! I had shopped online quite a bit but still needed the feel it, see it, touch it experience before buying. I went in with the intention of buying a gas grill, a gas smoker and a porch swing. I was able to do that and save a lot of money.
Thanks to the nice gentleman back in the grill department. I think he was new since Kristine from the garden department was helping him fill out my order. It took about 10 minutes but I was able to have every item in stock delivered, assembled and ready for the weekend. All I had to do was walk up to the cash registers, give them my phone and pay for my items. It was a pretty painless process.
I ended up forgetting about getting grill tools, a grill mat and a measuring tape so after having a quick lunch at Subway next door I came back to pick up said items. The same gentleman that helped me out on my order thanked me profusely and told me that he had already pulled the items I had purchased and that someone would be assembling them today.
This Lowes has great customer service and it’s nice to be remembered for your sale even just a few hours after the purchase was made. Oh, and I was also able to take advantage of my 10% off coupon and ended up saving close to $ 70. Can’t beat that.

I’ve been into succulents lately and just can’t get enough of making terrariums and planting arrangements. In terms of the garden center, it’s a little hit or miss as some of the succulents were a bit damaged from sunburn and overwatering. However the variety was decent and is cheaper than the other big box store — Home Depot for smaller plants and they also have a awesome variety pack of succulents that makes a great base for my projects.
In terms of everything else, they seem to be better than the Lowes a bit closer to my house. I’ve gotten much better help at this one on advice and even had a few items they’ve searched high and low for and called other stores for me to find it and have them hold it for me.
It seems there are fewer workers here so you may need to wander to find people, but I am OK with that if that means quality help.

I’ve gone here a few times and I absolutely hate the layout of the store, especially the plumbing section.
The upside is the guy in the tile and cabinet section. He is very helpful and knows his stuff. He gave me a ton of great info on counter tops, floors, and cabinets.
The other workers are nice too, but I haven’t had much interaction with them.

One of the bigger stores in the area of NW, or so I have been told. While I walked around with a confused look on my my face, the employees here recognized and offered assistance. I tad out the way for me being a tad further north, but if I was in need of materials for a bigger than average project, I am sure to return.

As far as home improvement mega stores go, you’ve got one of two choices. Lowe’s kind of won out by default when they opened this location because it is much closer than HD.
That being said, I would probably drive past HD to get to Lowe’s now. The customer service is always good in general and when I have specific questions I always seem to get an expert answer.
I have purchased many tools and appliances at Lowe’s and have been impressed with the quality. We did experience a problem with delivery of the first appliance, but it was handled professionally and expeditiously.
I purchased a BBQ and all the materials to build the outdoor kitchen around it. They have an extensive variety of pool cleaning supplies and fencing material, which has made projects around the house convenient, saving trips around town.
My only complaint would be the Christmas stuff went up WAY too early.

I have been visiting this Lowe’s a lot this Summer as we are doing a major upgrade to our Dad’s backyard.
I will say that I do prefer Home Depot for paint. They just have a better selection and quality.
We got the material for the deck and porch and with many changes we made many trips back for more. The store is clean and well stocked. They do have self check out as a option.