Sears

What an awful experience. One star is too much. Sears should be minus stars. I tried to purchase a dishwasher online. Right above the dishwasher there was a banner that stated «Free delivery over $ 30.00» The online rep said that delivery would be $ 69.00 plus $ 149.00 installation. I sent them the link to the page. I then sent them a screen shot of the page. The Sears rep said «OH — that only applied to clothing». Why did they put the banner on top of the dishwasher I asked. Total silence. The charge is $ 69.00 for delivery he repeated. «Sorry — no thanks» I said. This was the second sales rep that I had spoken with that said the same thing after I sent them visual evidence of the stated online off that said free delivery. This was a classic BAIT AND SWITCH. Today when I turned on my computer there was an e mail from Sears that said If I still want the dishwasher there would be «Free Delivery» I called up to order. (In the Philippians) Same story — «deliver is $ 69.00.» Another half hour wasted. I called the local sears in N.Hollywood. The sales person there — Vassel said that delivery was included in the installation charge. Then he proceeded to let me know that the installation charge was now $ 150 — $ 260.00 and in addition was going to be a permit charge of $ 60.00 and I would have to buy extra parts $ 30.00 to install the dishwasher. These other charges now added up to the price of the dishwasher I wanted to purchase. The other three sales people never said anything about permit charge or extra charge for a hose. Three painful hours dealing with Sears trained sales rip off artist. NEVER AGAIN.

I love their clothes. There is such a variety to choose from. True the quality is not the best, but the sales and prices are wonderful. Besides, I don’t wear an outfit more than four or five times, and then I give it to my friends, so quality is not that important to me. It stays fresh for the time that I need.
The only thing that I am not satisfied with is the lack of help, if you need to find something, no one is around. The checkout stands are few as well as the checkers. So expect to wait in line for awhile, especially if you come at a busy time.
HAPPY SHOPPING!!!

Came here for optical just to pick up my prescription glasses. Seen a sale for kids thought I buy something. Can say no to a sale but the cashier line lags and they ask if you want to sign up for a card. Some us want to be in an out impulse buys.

If it were possible to give a negative number of stars I would. The store is fine, no problems there, but the delivery service is absolutely appalling.
Bought a fridge for about $ 2000 last weekend and a week later (despite 4 separate promised scheduled delivery times with confirmation numbers!) — no fridge
Wednesday Reason#1 — oh you have stairs — need to come back tomorrow with a 4-​man crew (ok no major problem, although you’d have thought it might be a question someone might have asked during the delivery scheduling process)
Thursday Reason#2 — scheduled but for some unknown reason taken off the truck — shame that no one told us that until after the scheduled delivery time
Friday Reason #3 — scheduled and promised delivery by a supervisor — oh dear, received a call after waiting through the delivery time … unfortunately fridge is damaged and need to order a replacement (guess that was why taken off truck day before)
Saturday reason #4 — scheduled delivery, promised by supervisor, sales associate following through all hands on deck, call from someone at 8:14 confirming on truck — oh dear, call at 10:15, taken off truck couldn’t find hose, now it’ll be Monday
This doesn’t even begin to collate all the other innumerable calls and time wasted (and 3 days so far taken off work hanging around waiting for delivery)
Unreal — and still no fridge!
To say that one part of their delivery chain does not know what the other is doing is the politest way I can think of describing the unmitigated clusterf*^k that is Sears delivery system
Got offered a few Sears points though — seeing as we’ll never be going there again that’s not much use though is it!

Watch Out and Be Aware. There some staff you need to know about Sears.
If you by an item from the appliance department make sure to check the return policy some items like vacuum, tools and others have a charge back of 15% restocking fee.
And the worse part you wont know it till you ready to return the item, Its not stated on the return policy nor on your payment receipt, there is no noticeable sighs around and the sales person wont tell you about it even when you ask about the return policy, as I did, They will tell you you have 30 day to return the item, but not about the 15% restocking fee.

Plenty of parking here. They staff is always friendly and helpful.
We went mattress shopping and were looking for some deals. They had some pretty good prices. I was surprised that their bedding selection was current and modern. It would go great with our Mid Century style.

This review is for watch service — I just brought my watch for a new battery.
I came a couple months ago with my friend paid who paid $ 5. So today I brought mine which is the same style & brand, the man who was on the phone when I walked in was charging me almost $ 20 !!? Big price change. When I told him my friend brought hers for the same reason and was charged much less, he told me maybe it was Walmart. I said no, it was this same exact store –he immediately picked up his phone and preceded to talk to whoever was on the other line. Rude. So I walked away. Terrible customer service experience and unreasonable price difference for the same watch…

I called and talked to the guy in hardware, (tools). He checked if they had what I needed, (they did), he put the item up at the register, I drove over, paid, thanked him, and was on my way in less than 5 minutes.
«Great Service!»

Worst shopping experience ever and here’s why. The sales associate, Mike, did not have a clue which washer/​dryers were in stock or not. We must’ve chosen at least 5 pairs, all of which were unavailable. Had he been more on top of his product availability, we could’ve saved an hour of time going back and forth with which were available or not. He didn’t appear very knowledgable about the products. Pointing out and counting that there are 12 options on the machine is something I could’ve figured out myself. I’m giving one star because he was genuinely trying to be helpful, but the service just didn’t not cut it. 1 start for effort. We eventually purchased a washer and dryer, after 2 hours and way over my budget. We returned it eventually and found a better deal at Lowes.

If I could give this place no stars I would ! I got 4 mattresses here on black friday only to find out 2 weeks later the salesman (Mike) ordered the wrong size and instead of getting 2 queen size mattresses they delivered 2 twin beds. anyways that wasn’t the worse part. the customer service on the phone and in person sucked !!! Seriously these people are super irritating. except for this guy tyrone and this other guy I didn’t get his name but he was another manager of some sort from the mattress department was pretty understanding. But the girl and the other «managers» were not helpful at all… buy your mattresses somewhere else!!!

Not my favorite Sears but it served it’s purpose. I purchased 2 car seats for my son and this was the location we chose to make the payments for it (layaway). You will always find shady people in the parking lot, you can never find any one on the floor to help. You will always wait in a long line and they will start helping the next person even before you picked up your sears bag.

I give a one star because I cannot give a 0 star or negative star.
Had a service technician come out and diagnosed the refrigerator as needing a compressor. Needed to talk to my wife and could not give an answer immediately. Was told they could order the compressor and he gave me an EXACT price for the compressor.
Called back and gave them the go ahead and got given a date a week-​plus later. The new technician shows up with no knowledge of the previous call, with no compressor. He says they can order it and will come out to install it. Price was $ 300 for labor, $ 600 for compressor. At that point, I show him via documentation that the compressor is UNDER WARRANTY. He goes to the truck and comes back 20 minutes later and says he CANNOT ORDER the part. They «won’t allow him to».
This is simply because they don’t want to do the work and NOT make a profit on the compressor. IT IS DEALING IN BAD FAITH. They SAY they will fix all brands (they sell or sold this refrigerator — although I bought it from an appliance store that went out of business.
BEWARE!!! THEY ARE MUCH MORE EXPENSIVE AND WILL ARBITRARILY DECIDE TO NOT DO THE WORK IF THEY CANNOT MAKE A BIG PROFIT.
STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY!

Our washing machine broke. I suppose it was time. But my wife and I were on a very tight schedule, getting ready to leave town, and we needed to wash some clothes before we left. So we Googled around and found Sears in No. Hollywood. We drove up around mid-​day on a Saturday and were told by an EXTREMELY helpful guy named Jamar that a new washing machine could be delivered and installed the following day — on a Sunday, no less. We were quite impressed.
Jamar showed us several models and seemed quite knowledgeable about the pros and cons of each. Jamar was also fun and personable (he leads a secret life as a rap singer on the side, we learned). Very quickly we were able to settle in on the model that looked right for us. And, as promised, it came the very next day. Two guys in a big truck swooped in, installed the new machine — and took away the old. They were in and out in ten minutes. From start (Saturday, mid-​day) to finish (Sunday, late afternoon), this felt like a military operation, only far more pleasant.
Check out Jamar on
. And buy your next appliance from him. You’ll be keeping him alive till he becomes a star — and then you can say you knew Jamar before he was JAMAR.

Horrible customer service
Ordered multiple appliances and washer was delivered damaged
When we asked for replacement they said it’s only gonna be replaced in a month and half
After spending am hours and half on the phone with customer service we didn’t get anywhere except all they said «we are sorry but there is nothing we can do about it, we just recommend you to wait an extra month «
WTF???

Follow up to my cancellation request. I found a contact form on
which the previous customer support could not even suggest. Another proof positive that Sears customers service is even worst. Therefore, I wrote this & posting it here as proof that a cancellation request was made prior to the 3 business deadline, JUly 24^th, 11:06PM PT.
«Cancellation of Job Number 17 478 422 due that my former husband is co-​owner of the property & refuses to have this work done. I am cancelling this contract prior to the midnight of July 24^th, 2014. We search through all of the e-​documents & found no e-​mail and/​or cancellation number after hours. We did call the coordinator, Samantha Morales at 562−906−7782, and left a message to this effect as well as the regional manager, Jerry at the same number.
To assure this cancellation is well documented, we are sending through this.
Please contact my co-​property owner if you have at questions at 562−639−6305. Thank you, Yolanda Santana»
I hope the shareholders are listening because day traders are going to pick their bones in selling short positions.

Came in here the day before fourth of july to buy a bbq. After talking to a representative I ended up getting the, BBQ Pro 4 Burner Gas Grill with Stainless Steel Lid. Since fourth of july i have used the bbq a good 5 times. I really love it. Unlike the bbq I was not happy with service I got here. They were somewhat busy when I came in, and I felt i was being rushed and not listened to. Also i think i waited around 20 min to get the bbq loaded onto my truck.

Worst experience ever. Came by today today purchase a dryer and the older lady with the heavy accent that was there at 5pm sucks ass. First, she said that they could deliver but not install because my stackable washer is 1 inch larger than the dryer. WTF? She said they would simply leave it at my door. Hahaha dumbass, there goes your commission and I’ll buy it online.
You should not be working there, you don’t have customer service skills.

Terrible service in electronics. They demand your phone number and state that you can not return an item if you give a fake number… I gave them 818 555 5555. I did have to return the item. Fyi they now charge a 15% restocking fee even on unopened items.

First, in the past I’ve been very happy with Sears warranty service. But, i have a refrigerator that looks like it is out of warranty. When I called to find out about the warranty and getting it repaired. The call center guy hung up on me before I could even finish explaining that I was not sure which number I had on file from the time i purchased the appliance since I’d moved during that time. Yikes!
I’m writing this in hopes that Sears checks their Unilocal complaints. I also emailed customer service. but, that might go to a call center type office too.
I like my past experience with sears repair people. and need reliable repair services for my renters.
I hope this gets some attention for the call center to be educated to be more customer friendly. Fingers crossed.

This is Sears, the place we bought a washer/​dryer set and a Plasma HDTV last year when we bought our house. This year it’s the Simmons Comforpedic king mattress set and again it was our Sears account that fit the bill. Service in the mattress department is good. Associate #943 (as my receipt indicates) was very helpful and thorough. 24 months deferred interest on my Sears charge card, free delivery and installation and 60% off right now… do your internet research before you make any decisions. May I recommend a site: sleeplikethedead dot com