American Tire Depot – North Hollywood

I’ve come here for many years, I’ve seen people come and go, but the mechanics seem to be the same, they’re very helpful and friendly, especially Jesus, he knows what he’s doing and is very welcoming. As for the person in the front desk, I met David for the first time, and did a good job in receiving me and I noticed did a great job with the phone service as well. There is another guy there usually, who lacks customer service and gives wrong information regarding duration of car service.

Jose was super helpful — he went the extra mile and checked all the tires’ pressure and patched up my tire that had a screw in it. Love this place, definitely going back!

If you are looking for great prices and service speak with Frank and his crew. I would give these guys 6 stars if it was possible. No BS no lies these guys are a one stop shop for your automotive needs.

Great service. Everybody was so nice. I went there for oil change but they made sure everything is ok with my car and even did a free rotation. Thank you.

I bought tires from them few month ago, they said bring your car in for tire rotation every 5000 mile. Well I keep going there about five times now but they are always busy it seems like. I go there in the morning and go there in the afternoon never have time for me, and that manager they have there his name is Frank is big joke no good for nothing they could have done little better then this guy.
State away from this place very bad service.

The worst costumer service. They had me waiting for 15 min and nobody asked me if I needed something. Too bad!

I worked directly with Frank to install new wheels I bought from the dealer and BFGoodrich All-​Terain T/​A KO tires on my 2013 Toyota 4-​Runner. Frank was professional and his guys were polite and worked quickly to get my upgrade completed. The work did take a little longer than expected (about 45 minutes), but this was due to the fact that my old wheels had TPM (Tire Pressure Monitor) sensors in them, which had to be swapped to the new setup. They easily could have just installed the tires on my new wheels and ignored the TPM’s, but they did not. They took the time to do everything right for me. They even took the time to put my old wheels/​tires into plastic bags before loading them into the back to ensure that my interior would not be damaged. I look forward to coming back to this shop again and working with Frank and his team.

I brought my red Chevy in for its regular tire inspection. The guys were really nice and helpful. I like these tires because they grip the road.
Thank you so much for taking good care of my tires!
Amber

Car Rental & CarSharing

Lesson: read the reviews, they can help. Now to the review, Liars, liars, liars. We called prior to confirm if they would or can order Falcon Ziex tires and MOE said that they will have the tires the next day. Come next day and it turns out they never ordered it, better yet their reasoning is that the tires are discontinued. We ended getting other tires since we were desperate for new ones, but honestly, go spend your 400+ elsewhere who are actually honest about their business. On top of that they misplaced valve caps for 2 of the wheels and had to return the following day for it.

Super shady place. They put different tires on my car then the ones I ordered. Then tried to up sell me on the new ones. Stay away from here.

This place was very good they help me out with tires and very thing everything my car need people what your car need i re-​command you come here

Watch out with the Manager Frank. He will LIE to you. I needed my tire to be repaired because it had a nail but the tire was Unrepairable. I have the road hazard warranty. He told me they don’t make those anymore and had to order it. This is back on 10÷05÷15.
I go back 10÷07÷15 spoke to someone else and he told me no tire was there and told me to call Frank the next day.
10÷08÷15 I called him and he told me that the tire is still in process and he would contact me once the tire arrives.
Today is 11÷04÷15 almost 2 moths later I finally get my tired :(WTF is this?

This place is great! Maybe I came in on a slow day but my car was looked at right away. The mechanics were very friendly and so was the gentleman at the front desk. As a woman, I in no way felt I was being taken to the cleaners. Their prices are reasonable. Definitely give these guys your business!

Jason gave exceptional customer service. I will be continue to get service from this company. Thank you!

Amazing customer service! My go to spot for tires, oil changes, etc. Hard to find a place like this that goes above and beyond to make sure customers are happy

RUDE, INCOMPETENT and DISHONEST! I was quoted for a $ 40 price for two new tires and lo and behold, when I got to the store (mind you I had to wait 1.5 hours to see someone at the counter to fill out paperwork etc and to begin the process!) the manager there named MO said the tires are $ 45 each instead and then proceeded to jack up the price for the tires road hazard warranty when I know the warranty should be no more than 4−5% of the price of each tire.
Lying and dishonesty doesn’t get anyone anywhere. Although Mo was friendly, I just wasn’t okay with the unethical behavior at this store that I observed with price fixing and giving other customers (White customers) preferential treatment because they can be easily sweet talked into spending more money for services etc. Let’s wake up guys, it’s 2015! Lying and dishonesty won’t keep ya successful in the LONG run. Best of luck to you folks.

I chose to come here to have work done since the repair shop I usually go to was too busy to take me that day, and the owner recommended this one.
I called around 2PM to see if they had time to do an oil change and replace the brake pads on my car, plus replace the front tires and do an alignment. I brought it in and Jesus showed me a few other things my car needed (not surprising since I can’t take it in very often and it’s high on miles). Ultimately the price was about what I was expecting, but the time estimate was WAY off. I was told it would be ready around 5:00 or 5:30, and it wasn’t finished until 7:00 PM. Had I known it would be so long, I would have left to get something to eat.
Time is valuable to customers. I don’t care if it will take a long time, just be honest about the amount of time it will really take.
Other than that, my experience was pleasant. The staff was very nice and I appreciated Jesus walking me through the work and showing me everything on my car. Universal Automotive is still my #1 choice, but I would probably bring my car back here again if universal was ever too busy again.

There is no coustomer service I came to change my vehicle tire and been waiting for an hr for the guys to have their lunch, seriously coustomer waiting and their having their Fiesta.

Got an estimate for $ 1,200.00 and when I said I’d think about the manager followed me out of the store pressuring me to leave it overnight. Then he called me on my cellphone he got from my answering machine the next day telling me he’d do it for $ 750.00.
It turns our I didn’t need all the repairs he quoted me and I got the work done for $ 110.00.
Buyer beware!!!

I first heard about this place through a coupon flier in the mail. I needed brakes and an oil change so called and made an appointment, the guy who answered the phone, Robert was very nice and knowledgeable. Once I was there for the appointment they started right away. I requested to see my rotors and brake pads for myself and they had no problem showing me any of that. I agreed with what they were telling me, which is what I had expected anyway. The pricing was very affordable.
My overall experience was great, I never felt like I was being taken advantage of. Robert and his crew were very nice and did a wonderful job. I’ll definitely be going back for all of my car servicing needs.