Stokes Mazda

Customer service was great until I purchased my car. After that took 3 weeks to schedule tint and a spoiler I was owed. Never got a phone call that it was in and ready to be installed until almost 2 weeks later I had to car and see what was going on. I was told it has been in and he was waiting on me… Um no. That’s not good customer service that’s an I forgot. Your welcome for your commission… I then never received a call back from Dexter I called him on a Thursday. I finally was fed up and called for a manager the following Tuesday. I explained to the manager and he obviously wasn’t listening to what I was saying another 4hours go by because apparently it takes that long to schedule an appointment I get a phone call from Hillary in parts. She was the only one I have talked to that actually followed through and got the job done. I told Dexter at time of purchase we were also looking for a suv for my husband but after this ordeal and no apologies for the inconvenience and forgetfulness. We won’t be back.

I had a great experience at Stokes! Traded in my first car, a 2011 KIA Soul, for a Mazda 3 from Kristi Drinnon. The process was easy going and fun thanks to her, the GM Ed Styles, and the finance manager Garret Cash! By far the best dealership I’ve ever been to!

Even the thought of buying a new car was stressful and confusing, but going to Stokes Mazda was truly a surprising experience. I went in thinking about car salesmen as sharks and myself as a fish that couldnt swim. Everyone at the dealership was inviting and made me feel welcome and comfortable. Explained everything in ways where I could understand. Yes, they are there to make money, but they really do in all actuality want to get you the best deal they are able. I very much respect the people at Stokes Mazda and appreciate all that was done for me. I would recommend them for anyone and everyone stressed about the car buying process! Thanks Kristi Drinnon!

I ended up not purchasing a car here however I did want to refer anyone who’s looking to Megan Haupt. She was very helpful and knowledgeable. I would definitely recommend.

Drove to the dealer to get the oil changed in my 2013 Mazda Speed3 only to have my second disappointment from Stokes Mazda. On my first visit for an oil change I was shocked to find out the charge was over $ 55. I wanted to give the dealer a second chance so I was happy to see the sign on the street advertising a special on an oil change with no appointment necessary. Well guess what the service advisor asked for when I went in to get my oil changed? Why put two signs outside with balloons advertising an oil special with no appointment necessary when the first thing the service manager asks is if I have an appointment! It was never even brought up that they were busy and the wait would be longer than normal, just what time tomorrow would you like to come in. Not the way to run a business. At least put the signs and balloons away if you can’t perform the service.
Steve Gilo

Getting my vehicle serviced or buying a new car at Stokes Mazda have been great experiences. Service is quick, easy, friendly and professional — See Brian.
For Sales — See Chuck — made the process of buying a car simple. Even the finance guys were good. He asked questions to narrow down what my needs were and what payment range I wanted. I highly recommend the dealership.

Love this place everyone is so helpful, my salesman Clarence Nelson was awesome he helped me get into a kickasssss convertible beetle :) I went in there knowing exactly what I wanted and when financing and numbers were looking tough I was about to settle for less but he made sure I left from there happy with just what I wanted! Thank you Clarence!