Safelite AutoGlass

Geico insurance sends Safelite to repair my windshield. Old Barry shows up to tell me that he’s just there to «inspect» and he’s going to do me a «favor» and tell them the windshield needs to be replaced, rather than repaired. He says I will get a call back from Safelite. They do call back but I’m at work so I can’t take the call. When I return the message that says I’m to call them and they will conference me in to Geico so the process of getting approval can be completed. I’m scratching my head because I thought all this was already one but here I sit, still no windshield repair, Safelite keeps me on hold 8 minutes because they can’t locate my information. I have to hang up. I don’t have anymore time to waste. I thought this was to have been taken care of already today. I call Geico when I get home and find out this was NOT what Safelite was told to do today. They were sent to repair or replace the windshield TODAY. They were trying to use me to scam Geico by having me call Geico and tell them I WANTED the windshield replaced. Needless to say, they were fired from the job and another company is coming to fix my windshield. STAY AWAY FROM THESE CHEATS!

Spiderwebbed right in my line of sight. First trip got rained out and my next scheduled date was 6 flippin’ days later… unacceptable. The tech was a nice guy but the customer service from there office over the phone was garbage. Big thumbs down.

Absolutely top notch. It was one of the easiest glass claims I’ve had to make. Once I reported the claim online to my insurance company, I was linked to Safelite. I made the appointment online with complete ease. They even offer windshield wiper replacements as an extra. I got reminders in my email about the appointment and once it was assigned to Derek, I got another email with his image on it so I’d know who was coming. Derek then called me prior to his arrival to let me know he was on the way within the time frame I’d chosen.
Derek was a pleasure to work with and an exceptional technician. He explained what the process was, I signed a computer form, and I went back into work. It was bitterly cold today too and he had a great attitude about it. Once he was done, he called my cell again to let me know. I walked outside to a new windshield, plus he cleaned the glass all the way around my car and vacuumed floorboards! What a treat! Everything was just perfect. Since I drive I-​526 every day, I’m sure I’ll have another windshield installed at some point and I will definitely use them again and request Derek.

I really had high hopes when a rock hit my windshield, and I had to get a new windshield for my Nissan Murano. I used my insurance companies app and they recommended Safelite, which is right down the street from where I work.
I originally had an appointment, the technician and scheduler called me to confirm my appointment, which was great. The tech arrived on-​site, and said that he didn’t have all the parts needed to replace the windshield on my car, and had to reschedule. Didn’t they know what parts they would need? Anyway, they called me a few days later, and rescheduled the appointment, and when the technican arrived the second time, he started removing the glass from my car, and noticed that the new glass he was going to put in had a defect, and had to run down the street to grab a new piece. OK, no problem I said. He arrived shortly after with a new piece, installed it, and all seemed fine. Let me be clear, the installer tech was great, and did a good job on the replacement. Unfortunately, that’s where it all started going wrong.
After I got home, I noticed that there were small «half moon» shaped etchings in the glass right in my field of vision. They are very faint and can only be seen in certain angles of light. This isn’t right. It is an imperfection. The next day it started raining, and I have the «rain sensor» on my car. I had to trun it to MAXIMUM for it to barely start wiping. If this was the original glass, it would have been going full speed trying to clean the glass.
I called Safelite and requested to get a new piece of glass. They said it was warrantied, adn would replace it, then promptly hung up on me, and never called back. Now, I have to call them back, schedule a new appointment, and get another sub-​par piece of glass. I’m not happy with their product! It is not the same quality as the OEM glass was. and that’s all I want, the original quality of the glass.

I just wanted to let you know that the service I received today for my windshield was top notch!!! Barry was my service tech and he call and informed me his arrival time and he showed up at that time. he worked through the rain and made sure to keep me informed to the process. He coved with me the warranty information and was VERY PLEASANT as he worked through the rain!!! He did not need to work in the rain he could of rescheduled it I gave him the out and told him we could did it another time.
BARRY is a SUPER employee and a great asset to Satellite auto glass.
Charles S
MT. Pleasant, SC

Showed up on time and the tech, robbie, did a greAt/​professional job!