Firestone Complete Auto Care

Even after follow-​up with store manager, I was quite dissatisfied with their overall service. The manager explained in great detail, on the day of the service, what «needed“to be done. This was the same gentleman that spoke with me to „clarify“ the technician was at fault for recommending the lengthy service needs… Blah, blah. I guess the best solution is: may this experience help the techs and manager to be more accurate before their“recommendations».

I was nervous being from out of town on vacation. I was hearing a noise in my front end of my SUV and this Firestone discovered it was my front left wheel hub berrings. I did not want to take a chance driving home as the wheel could fail. The service manager was very helpful and seemed trustworthy. They had me in and out in 2 hours. Now the truck handles like new. Thank you Firestone. I forgot the managers name who helped me, but he is a great asset to this company
THANK YOU

Don’t bother, go somewhere else. Stereotypical scumbags trying to take advantage of younger kids and women who don’t know much about cars.
I had scheduled an appointment for just a simple oil change 1:00 pm. It was my first time going to get an oil change by myself. I was the only one there when I arrived and we were able to get started right away. After waiting about 45 minutes I went up and asked what was going on and taking so long. They then replied and said that it was taking a little extra time because they were checking other things. I was frustrated because I had not asked them to look at anything else and only do an oil change. Come 2:40 pm, I still don’t have my vehicle. I went up again and clearly and openly expressed my frustration and asked again what was going on. The man replied and stumbled over his words and ended up spitting out «just a minute, let me go check real quick». Then boom, my car magically is done at that exact time. After waiting 1.4 hours FOR AN OIL CHANGE, they tried charging me $ 67 (keep in mind my father never paid more than $ 25 for previous oil changes). I was in disbelief and asked «Really? $ 67 for an oil change that took over an hour and a half?». He then said something about somebody must have miscalculated and then refigured the price to $ 51 (which is still much more than I was expecting) and starting feeding me bullshit trying to explain why the charge was so high.
If at all possible, find another place.

Road side assistance informed me that there are two options for auto care on a Sunday (of course a Sunday!). So, with fear and trepidation I called. I spoke with Garrett, the manager at closing time on Saturday and explained our car had overheated. I wasn’t sure how long it would take for the tow truck (Strand Towing-​excellent!) to get us and basically, when we would show up. They close on Saturdays at 6pm. We didn’t get there until 6:30 — 6:45pm and was lucky enough to find him still there. (Or at least, lucky for us… not so much for him) He stayed with us and flagged down a cab for us AND brought the car inside to avoid any riffraff. He called promptly the next morning, explained what needed fixing and had the car ready in a few hours.
Unbelievable customer service by today’s low standards, quality work and open weekends.
I feel very fortunate to have met these guys and Strand Towing (see my glowing review of them as well!). I feel well taken care of!

Myrtle Beach is very limited on auto care facilities, and ones with great customer service are even more of a rarity. However, this firestone is great. The service manager got us in and out in 30 minutes and helped calm my nerves for the long ride back home.
We use this firestone every summer vacation and plan on continuing to visit this store.
THANK YOU for taking care of me and my family.