Carolinian Beach Resort

I’m just going to make a list of things that went wrong
1. There were 2 elevators, but one was out of order. The working elevator barley worked… Basically when you pushed any button it would malfunction and take you to a completely different floor.
2. Knowing the elevators sucked we used the stairs a lot… Too bad we were on the 7^th floor… My calves still hurt.
3. The employees all smelled of cigarettes, were rude to all customers, and very casual around us as well. Not what I expected for spending over $ 100 per night.
4. I had to request new pillow cases and sheets because there were crumbs and stains all over them when we arrived. They didn’t even offer to put the clean sheets on the bed for us, they just handed it to us in the lobby.
5. The breakfast room was in the neighboring building (which is an addition to the same hotel). Not only was it in a completely different building, but it was on the second floor and we had to go through 5 doors to get to the room. It was weird… I can’t even explain it correctly.
6. Parking. Also, very weird and not convenient. You have to drive through a small alley then park in the designated parking deck. Now, you have to walk back with your luggage to the hotel, which sucks when it’s cold or raining.
Overall, I will not return or recommend this place.

We arrived to the sound of sirens, cops, 4 fire-​trucks, and evacuated guests surrounding the hotel. We left and came back to check-​in a few hours later, once the mayhem had calmed down. The front desk informed us that there had been an electrical fire in the building, and that both elevators were no longer operational. No courtesy baggage assistance or other remediation was offered for this inconvenience. Other guests informed us that one of the two elevators had been down for an entire week, but no repairs had been undertaken since their arrival. One guest with disabilities said she was given a room on the 10^th floor! By the next day, one of the two elevators (servicing 10 floors, with 10 rooms per floor) was semi-​operational, although the call buttons did not work so you had to call the front desk to request the elevator. Our room was located in between the housekeeping office and elevator, so there was a constant chatter of 2-​way radios and guests complaining about the elevator.
The hotel is oceanfront. There is free hotel parking in a gated lot 1 block from the hotel, which is a nice perk. We paid a premium rate for an «ocean view room», but were disappointed that our balcony was actually overlooking a parking lot. Technically there was a partial ocean view off to the side, but definitely not the view we were expecting from an oceanfront hotel. Otherwise, I thought the location was very nice, with beach access from lobby area and many restaurants within walking distance.
Our balcony had concrete water damage and a constant drip of water from the ceiling. While the mattress was decently comfortable for a budget hotel, the pillows felt like wadded up cotton balls, leaving a lot to be desired. The window AC unit is right next to the bed, which makes it pretty noisy and unevenly cold on that side.

Couldn’t speak highly enough of this Resort and their staff! From check in, they’ve been fantastic. Allowed us to enter our room and hour and a half before check in, ²⁴⁄₇ valet parking, brought more towels at the drop of a hat! We called about our balcony door sticking, it was completely fixed in less than 5 minutes! Our kitchen sink was leaking at 10pm at night, the maintenance guy was in the room in less than 5 minutes and had it fixed just as quick! I am disabled, and they met me at the door the second day to get the keys from my wife to valet park the car so we didn’t have to walk them to the desk! Absolutely wonderful staff and service. Their in room menus are a little out of date, but hell, that’s what Google is for… would recommend highly to anyone and everyone! Great view, close to everything, 50 yards to the ocean, pool right out the back door… and the staff beyond courteous and incredible! I’d give 10 stars if I could! Quite literally my ONLY complaint for this place, besides the very noisy ice machine across the hall, is that there aren’t enough available outlets. I wish wed have packed an outlet strip. Past that, just couldn’t be picky enough to find anything to complain about!

This place… Wow. We only stayed here because we had a free hotel room from
that was about to expire. If we had paid $ 240 for the place, heads would have rolled.
The terrible highlights:
–The maid literally started trying to break in to our room at 8:45 on the day that we were checking out. She tried to enter our room 5 times and we had a «late» — noon checkout. We would yell out at the door «We have a noon checkout!!» and she would come back every 30 minutes and try to bust in. We did not have a «Do Not Disturb» sign in our room which was already weird but I swear, even if we did, she would have tried to break in. She also instigated other people staying at the hotel to yell in at our room «wake up» because she kept coming back every 30 minutes. Absolutely horrible.
–This was made worse by the fact we got no sleep. We were on the first floor (DO NOT EVER STAY ON THE FIRST FLOOR) with a vending machine across from our room and the exit to the pool/​beach 20 feet from our door. We also had the pool right outside our room so it was the loudest place I have ever stayed. They need to either not rent out these rooms or insulate them much better. I like how the maid acted like she could not hear us yelling about our checkout but we could hear a pin drop outside the room.
–We called the front desk to see if they provided towels at the pool and we were told they did. We walked out without our beach towels and asked some lazy girl sitting at a table if they had any towels available. «Not right now» was the answer. When we walked back to our room and got towels and then walked back to the pool, there were about 50 towels laying all over the pool deck that just needed to be washed and folded. The girl was too busy flirting with another employee to actually work.
–The hotel room was falling apart. Literally, the hot and cold indicators fell out in the shower, the drain slid off the bottom of the shower, the tissue dispenser face plate fell off the wall.
–There were hairs all in the shower and mold/​dirt on the floor.
The absolute ONLY reason they did not get 1 star is because we checked out of my family’s timeshare at 10 AM, then arrived at this hotel at 11 AM to see if we could just get the parking pass but the front desk lady actually let us check in then (instead of 4 PM which was the check in time) so that was very nice of her.
Never again.

Disappointing for the price!
My boyfriend and I stayed here 2 nights in an ocean view room. The room was not as nice as it looked online– sliding glass balcony door was broken, one closet sliding door was missing with the other off the track, wifi wouldn’t work and elevators took forever! Maintenance did come to fix the balcony door on the second day, but when we asked about fixing the closet door they said they couldn’t during the summer bc they have to order them in sets of 2 and couldn’t rent out the rooms if they were repairing them… I guess it’s better to rent the rooms out for the same cost of the other rooms in better condition then?
The amenities were not what we expected– no restaurant/​bar, soap/​lotion in room was poor quality, you receive about 10 TV channels and the gym looked like 2 hotel rooms converted into a gym.
The silver lining– It was a beautiful view from our room, parking in the garage was included and the staff was very friendly.

Very happy with the location of this beach front hotel. Not really a resort. But a good place for kids! We’re here for a week.

I stay here every year for the huge Halloween event at Broadway at the Beach. It’s generally pretty inexpensive for off season and we got sick of rolling the dice with hotels for any cheaper. The regular rooms are very nicely renovated and have a very beachy feel to them. We do some serious costuming and the lighting/​décor in the room always makes for great photos.
This time we decided to get a 2 bedroom suite instead of 2 separate rooms. It turned out to be a very similar price and it was a much more comfortable stay. The overall look in the suite wasn’t as nice but the extra space and amenities fully made up for it. We had a corner room with floor to ceiling glass on one wall and big windows on the other. It was directly over the beach and it truly was an amazing view. Two balconies were great. A larger one off the living room and then a smaller one that had access from both bedrooms. The living area and kitchen were very spacious and the two full bathrooms were imperative for getting ready. If you include the pull out couch you cold comfortably sleep 10 in here. We didn’t have that many but it could absolutely be done.
The parking is a little weird being that the garage is ½ a block away. What I don’t understand is that they only allow you 2 parking passes for a room that sleeps 10. I could understand if it was peak season but it wasn’t. We finagled a way to get extra passes but it all depended on who was at the front desk and if they were gonna be sticklers or not.
As others have mentioned, check in is pretty slow. When I went down for my parking pass I literally waited 15 minutes for a couple that was checking in in front of me just to get my pass. Otherwise the staff has been very accommodating over the years except for a little flack they gave us over late checkout this last time. Again, it was not peak season and some members of our party were out a bit late. Not a big deal, it was really more the attitude than anything else, and then calling the room at checkout on the nose to make sure we were ready to go.
Don’t let this deter you as it’s usually a non-​issue. We really do enjoy staying here every Halloween and will continue to come back. it’s a short cab ride to Broadway and offers everything we need at a reasonable price. I’ve stayed in much worse for the same money on the strand… choose wisely.

Despite reading some negative reviews, we booked this hotel as part of a Hilton Grand Vacation weekend. The front desk was always pleasant, polite and helpful. The bell service (which is required if you want to use a luggage cart) was a very nice and helpful guy as well. You have to walk through an alleyway to the garage, but they do offer valet service ($ 8/​day). The valet service was generally slow, the would tell us 5 – 10 minutes but on more than occasion over the weekend, it was more like 30 minutes. The only negative thing I can really say about the service is that they seemed to be woefully understaffed. Check-​in and check-​out took forever, with only one person working the front desk even at peak check-​in and check-​out times, she was also answering the phones. I’m surprised she was so pleasant. The bell service guy and the valet were one and the same, at night it was a member of the maintenance staff. Seriously, hire some people if you’re going to offer these services :) Our room, 934, was recently renovated and was really pretty nice. Very clean, well-​appointed, comfy beds and pillows. It was fine for my family of 3 but if you have more than that, it would probably be a little cramped. While billed as an «oceanview,» it was situated so that you had a perfect view of the ocean at all times, looking down the beach. Washer/​dryer and a full kitchen with the basics was nice to have. The pool is pretty small for a hotel this size but it was clean and well-​maintained. Pretty typical of most Myrtle Beach hotels, nicer than some. I can’t really comment on their prices/​value, as we bought a discount package. I’d stay here again, though, if the price was right.

For the past 3 years we have stayed here (during off season) while on vacation. The staff has always been very helpful and knowledgeable. The rooms are clean and the ocean view is spectacular. The free breakfast is served at Magnolia’s across the street and is wonderful. My only real complaint is that the parking garage is down a rather «lonely» alleyway. I’m guessing that this isn’t really an issue for people that visit during regular vacation season. They do offer valet parking, but somehow I never plan ahead and never have time/​desire to wait :). They do have a public parking area just outside the side door that guests can park in during the off season assuming you can find a spot.

Staff is great, helpful & very friendly! It was our anniversary weekend and we told them that when we booked and a bag of goodies and a sweet card was waiting for us in our room, that was a great touch.
Breakfast is a joke on the weekend tho. We were there on Thur-​Mon and Thur & Monday was fine, other days it’s NOT, not waiting in a long line for food. It’s a VERY small breakfast room to service 2 buildings & that is ridiculous & the only thing hot is instant scrambled eggs & sausage. You have to make your own oatmeal, grits & waffles. 2 Juices Orange & Apple and 3 kinds of cereal in a turn the wheel & it dumps in your bowl container. Staff at breakfast room is VERY friendly tho. No complaints at all with the staff here.
Valet is a great service, just call down 15min before you want your as only 1 valet is around usually. Otherwise a great view & hotel is clean but older & it is loud in hallway.