Verizon Wireless – 4G Wireless

BUYER BEWARE — DO NOT SHOP HERE!!!
Tricked my girlfriend into buying $ 200 of extra accessories she didn’t want or need when buying the iPhone 6.
Tried to return, but they charge a $ 200 «restocking fee.» Very convenient for them.
Pretty sure both of the above violates Apple’s reseller agreement and will be filing a complaint about this store with Apple so they are unable to sell Apple products in the future.
From the sign you’d think they’re an official Verizon Wireless Store, but they’re not. They’re just a private mom and pop cell shop with shady and unethical salespeople and tactics.
We will NEVER be back and hope this place goes under.

The new salesmen in this store are MUCH better than they were last year, i was told by a salesmen that there is only one original one left from last year.
Background of my story: Back in april my father took his iphone 4 in because it was totally out of comission, the screen was glitching and the screen was unreadable. It has been kept in extremely protective case and enver dropped, it was ONLY 4 months old. The sales-​rep he saw made him use my upgrade to replace it. As far as i know, all phones are warranted a year through verizon, regardless if the apple warranty is up or not. So my opinion is that he should have been given a new phone, not made to use 2 upgrades within a 4 month time period… those upgrades take a long time to come back around!
Fast forward to 2 months, my phone died and I was nowhere near an upgrade because it had just been used to replace my dads broken iphone. I went in 2 other verizon stores with no help, i was told it was water damaged by verizon but Apple confirmed it wasnt. The store on Haun road in menifee was no help at all.
I came to this store, where my upgrade was used, but supposedly it is new salesmen so i decided to give it a shot, since this is the store everything happened at.
ZACHARY was extremely helpful! In the end, there was nothing he could do as he was the only one in the store and they are very limited what they can do on the computer without access like a manager would have.
Although he couldn’t get my upgrade back in the end, he was extremely understanding and told us that my dad shouldn’t have had to use my upgrade to get his new phone. He spent over an hour on the phone trying to get me a new phone without paying retail, he really tried everything he could. He suggested calling customer service and speaking to a manager to get it settled. We ended up doing that, and even though it took a while we got it done.

Came here two nights in a row. The first time they talked my mom out of a phone she wanted and said they couldn’t us set up with a different plan because they had to research a discount I was getting. Went back the next night and they said they close at 8 but the sign in the window says 9 and when I said well your sign says 9 I was told «yeah» so still no help! Will find a different store to go to.