Uwheels

Bought one hover board last Friday cause they had $ 100.00 off the price as their Black Friday deal.
My son saved money to get one of these boards for a long time, and seeing that they were local and looking at their website, we went and got one.
My son used the board for 2 hours, power got drained so we charged it. The board was used inside the house and in the carpet at all times. When he tried using the board again, the board started to shake. We thought it was just the way he placed his foot in the board. Adjustments were made, my daughter and wife rode it too but the problem persisted.
The next day, my wife returned it to the store. Excuses of course were given to us until they tried using the board themselves. They took the board back for repairs and our request for a new hover board was denied. They promised to call us the next day to inform us what will happen next.
Saturday came, we waited till the afternoon for them to call us back. Feeling frustrated, I call them back and spoke to Devery. Devery stated that the staff who was supposed to look at the board has not arrived yet. She promised to call me back in 10 minutes. I waited for more than an hour but no calls were received from them.
I went there personally to speak with them so I can find a resolution to this issue.
They informed me that the board will be returned sometime next week. I wanted a new hover board. The board given to us lasted 2 hours and broke. Who would want to keep and spend $ 650.00 for a defective, repaired board? My request of course was denied. I then requested a refund of the money we paid them. Devery said that they can’t do that.
I showed them a screenshot of their website stating that if in 14 days, you are not satisfied with the product, you can get refunded. She calls her manager. We went back and forth until they finally agreed to return my money back.
She gave me $ 100 in cash and a promissory note that they still owe me the rest of the money. She said that the money in their shop has been deposited already. She gave me two options: a mailed check, which I did not trust or come back Monday to get the rest of the money. I opted for the latter.
I went there yesterday and just as I expected, they don’t have the money for me. Devery was not around so I spoke to Cesar, the manager on the phone.
Cesar claims that he did not tell his staff that I can get the money personally. The instructions were that I would get a check in the mail. He tried to convince me to take the repaired board back. He even tried to offer me a new hover board but all I wanted was to get the money back and buy another hover board that will stand by their product and not go through all this issues again.
In the end, money was wired to my bank account. I was charged $ 5.00 wiring fee and a $ 50.00 restocking fee.
Please read their reviews on Facebook before buying a board from them. We should have, some people had defective boards that were never addressed. Money never refunded so even if we were out $ 55.00 and being late to work twice, I consider myself lucky.
Better business Bureau rates them an «F».
IG account gets blasted too.
Dealing with this company when issues occur is like pulling teeth.

Today was my very first experience with UWheels and only heard about them during my search of hoverboards. This is an item that I purchased for my son as a Christmas gift. However, while doing my research, I read a lot of not so favorable reviews regarding delivery time and overall customer service. I did stubble upon UWheels now and noticed that actual store location existed and contacted the Murrietta, CA to ask a string of questions. I spoke with an in-​store rep, by the name of Devry. Devry was such a delight to speak with, as she was extremely professional, courteous, knowledgeable and patient. She took the time to explain the difference between
(corporate store/​location) and UWheelsnow (franchise stores/​location). This was very important to me as I needed the unit to be shipped and there is a difference with the billing address and shipping address when you order from the corporate store as oppose to the franchise locations. She was very detailed when explaining the return and warranty policies, in addition to my concerns regarding the type of battery and charger used for the unit given what is occurring with those hoverboards that have been catching afire. It’s very rare today, to find such exemplary customer service and often times companies are solely concerned with taking your money and not taking the time to address your concerns and/​or questions. This is why I felt compelled to take the time to right this review and acknowledge Devry for the outstanding level of customer in which she provided to me today. UWheelsnow, should be please to have her as an asset to it’s organization.
Keep up the good work Devry!

Brenden & Nicca were fantastic. They showed my daughter how to use the board quickly and easily. It really took less then a couple minutes!

We were ecstatic to finally see a hoverboard store since most of them are online. We bought one, a lot pricier than the most you can find online but we still bought it thinking it might be better because of what they were claiming, their website and even the price (not cheap so it might be better). We had fun using it for a couple of hours, then it drained battery. After charging it, it started shaking to the point that you cant even ride it. I brought it to back to the store the next day, they said «oh that happens, because of your child’s weight», then one of their salesperson tried it, she cant even get on it. They told me it just needed some calibration so I waited, when it was taking them longer time to fix a brand new board, I told them I lost confidence on that board so I requested them for a new one. They refused! I bought their board Friday night before closing and brought it back to them opening time the next day and they gave me all kinds of excuses. We had a very hard time asking for our money back, in the end, after going through hoops and a lot of time wasted, they told us they need a restocking fee of $ 50. $ 50 restocking fee for a board that we used for 2 hours. They said it had scratches but we tried it on the carpet so any scratches should be negligible.
We just had to agree and consider it our loss than losing the whole amount. They gave our money back but in three installments and we really had to fight for it. They even told us to come back Monday for the rest of the money that we paid, when we got there they said they don’t have the money with them. No parent should undergo the same experience as we did.

What a great store! I was greeted courteously by Devrey & Nicca. You are allowed to try the unit out, so Brenden gave clear instructions on how to properly ride and explained all the amazing features! Panasonic Bluetooth speakers that can connect right to your iPhone! It even rides up to 15 miles before needing to recharge! Now that’s a lot of ride time! Solid wheels, not inflatable so no need to worry about flat tires, these durable wheels can go over dirt, gravel, pavement or asphalt. Led lights that are great for riding at night! And it even comes with a 1 year warranty! Thanks for making my first Uwheels experience a great one! Even as a new store, they are a strong group and I can’t wait to purchase again in the future!
Xo J

This store is awesome!!! Most importantly they have excellent customer service!!! Brenden and Devry helped us with all our questions and were super patient as we tried out the hover boards. They are very knowledgable and offer the best hover board on the market. We will be returning to buy one in the next few weeks. And tell everyone we know that this is the place to buy a hover board!

I love these U-​Wheels, they’re great quality and so much fun!!! Bluetooth is easy to connect and and speakers sound like a boombox. Excellent price too!