Sprint Store

Complete scam! Mike blatantly lied to me to get me to sign up for 4 lines saying my bill would be cheaper than what I currently have with Verizon for 2 lines plus more data. He quoted me $ 161 a month for all 4 lines and even printed out a sheet showing the $ 161 a month as my bill. Well I got my first bill today and it is $ 350! I feel so taken advantage of! I’ve been on the phone with Sprint for 2 hours and all they can do is remove 2 of my lines to lower my bill but my monthly payment is still much higher than it was with Verizon! How can they do this?! I’m 9 months pregnant and they took advantage of me! I’m disgusted. Do not fall victim to this store and Mike or Jose the manager!

I wish there was a –star to give this store. I have been a customer since 2000 and I have never experienced the major problems that I have with this store. Mike managed to do what no other could do by somehow managing to sync androids and Iphones so if you sent a message it came from an unknown number which he added three of to my account. It took three weeks and several calls to corporate to get it fixed. My bill went from 244.00 to 1300.00. Mike should get some type of Sprint accommodation for pulling off the fuckery that he managed to pull off. It’s a shame that Sprint sales has joined the ranks of used car salesmanship. Best of luck.

If I could give no stars I would. I’ve been with Sprint for6 years now never had an issue. I went to this Sprint store in November just to upgrade my phone. EJ helped me, if that’s what you want to call it. When I got my first bill after the upgrade it was $ 900.00. I almost died!!! I went in to talk to EJ about it and he said he would look into it and give me a call. Never got a call. I called a week later, again told me he would call back never did. After numerous times of going in and calling the manager finally took care of the issue. The next mont I had extra charges on my bill again. I’ve called 3 times they keep telling me they will call me back and never do. I’m looking into other providers now. This type of customer service is unacceptable!!!

Very shady sales people i can leave a long message and tell u all the reasons why but just stay away. I wish i could have read the reviews online before deciding to sign up at this store.

Stay away. Shady sales tactics very similar to the numerous other bad reviews. I much prefer the Wildomar store. They don’t lie to you like the salespeople here. Very sleazy store.

This sprint store has lied and deceived their customers and will not make the changes to fix the problems. The manager says he has no access to employee records to see the issues at hand. Called sprint via the *2, again unable to help. They say they cannot tell if this employee is still with sprint. They say they do not have access to a corporate phone number to file a complaint. I’m going to take my business elsewhere. So much for customer service. This store rating doesn’t even hit the scale.

So as the new iPhone 6s and 6s+ have made their debut I am aware that the flood of calls to check for availability must be awful, but by NO and I mean NO means they should be so disrespectful and rude on the phone. I have been on the hunt for the ever elusive rose gold 64gb iPhone 6s+. I am polite and just ask if they have any in stock and lately to the other neighboring stores is ‘no, but we do have the 6s in this or this color if you aren’t picky’. So today I called and the first time as soon as the words left my mouth he hung up. So I quickly called back thinking that it must have been a disconnect, but the same gentleman answered again and he BEFORE I got the words out he says ‘we have no 6s’ (I instantly knew that he had intentionally hung up on me before to obviously avoid having to deal with telling another person that they were out of stock) So I nicely said, I was asking about the 6s+. He response was ‘nope not those either’ and he hung up again! I am sorry that you work is sales and that this is how it goes whenever Apple launches a new phone, but if you dont want to deal with customers than you for sure should not be the one answering the phone, or maybe consider getting a different job. I have actually never been into this store front but there is NO chance that I will now, even if they have my rose gold 64gb s+!

My boyfriend and I came in to this store to see about new phones, and spoke with Rhody. He was super helpful and answered all our questions. We left, planning on coming back the next day because we had to deal with our current phone plans, but ended up coming back later that day! We got there at 6:15pm and we didn’t realize they closed at 6:00pm because it was Sunday, but they still let us in and got us our new iPhone 6 and iPhone 6 Plus! We’ve had the phones almost a month now, and they are amazing! We always have great cell/​data service, and the customer service at this store is amazing!

Do I have to put a star? I would put 0 stars if I could. Been a Sprint customer for many years and not once have I ever had a problem bringing a brand new phone or even a used phone to be activated. I take my phone in and they tell me they can’t activate it because I didn’t order it through them. Since when? I brought phones in that I’ve purchased from Craigslist in to be activated at other Sprint Stores… no problem. Don’t ever step foot in this particular Sprint store. A complaint has been filed against this store :) Have fun dealing with your regional manager.

Sprint as a business is terrible. We special ordered a phone and it was a in store pick up. We called to make sure it was there and although sprint said it was in stock. It wasnt. And they told us it never will be? So after HOURS and talking to like 100 people from sprint over the phone they ended up trying to selling us a phone that was more then we already paid for a phone we still didn’t have!. This process took over a week to handle. We ended up asking for our money back (which took days) and then We bought the same phone again online and had it shipped. It came in about 3 days. Whata flippin joke. As soon as our contract is up we are going back to verizon. You get what you pay for.

This is the only sprint store i will go to. Been coming here for years. Always different people but always steller service. I highly recommend this sprint store above all others. Thanks for all the help Aaron Kim!

I would have rated this a zero if it wasnt for the nice young lady tried to help me. I have been a sprint corp customer since 2001. I have several phones on my plan up till now. I am cancelling several because of the way i was treated in this store. This is the worst managed store i have ever seen. They don’t fix any issues, problems, answer any questions correctly. I am better off tying two paper cups to a wax coated string!!! they messed up the phone and the plan. *2 fixed it in five minutes

Horrible place to establish service, the guy Aaron over priced me for two phone lines, how is it that if I buy my two phones straight out your going to quote me 189.05 a month, seems he didn’t know what he was talking about, because the other store I went to quoted me 123.89 for two lines unlimited everything… Guess I know now who’s working on commission trying to over price everyone’s stuff… I know where I will avoid and tell everyone else to avoid and that my friends is SPRINT …

If you’re looking for Good service this place is definitely not the place to find it. . Now with that being said, For those of you who are looking for a place with GREAT customer service, an educated Team and fast check out then look no further. This is the place to be. The entire staff at this Sprint store are not only friendly and out going they know what they’re doing, they waist no time attending to any wants and needs that you may have. They are more than happy to take the time and courtesy to do things the right way no matter how tedious the job may be. Peter took about 10 minutes applying my screen protector making sure it was just right. So if ever you need anyone to apply a screen Protecter be sure to go to him he’s the best ! If a picky person like me could be more than satisfied with the amazing customer service here anyone can. (:

Best Team Ever! ! Mark, Richard and Fellipe, are the best! They went above and beyond to hook me up today with my new phone! Anybody else would have let me walk out of there empty handed. They were funny and wanted my business! ! Thanks guys way to set the bar level! Go check them out!

The store was busy and the line was long just after Christmas, but the employees and manager were very helpful and patient. We went in to exchange an iphone for a different color, which sounds simple enough but the order number was difficult to find so things quickly became more difficult. The associate could have just given up and told us to go on our merry way, but instead the manager Christopher came over and assisted in the search. After a short while the order was found and the exchange was made. Excellent customer service, and a very knowledgeable and helpful staff.

I had the best experience with Keith. He helped me set up 10 lines and an IPad. All new devices! He was great!!! Saved me so much money and worked out everything we needed. So excited to save money from my bills! He also helped me get great deals on our Christmas presents as well!!! Thank you Keith!!!

My review is solely based on the service provided by Peter. Wait time was a little slow but dont think it was the their fault… they seemed highly under staffed. Overall for adding a line to an existing account, upgrading a phone and transferring a phone from another company we were in and out pretty quickly once Peter started assisting us. He was friendly, helpful and explained everything in a way that was easy to understand. Based on my experience i would definitely recommend this store.

Rude Management and staff. They will lure you with scams and promises then when you don’t see what they promised and you return they lie and become so rude. Never again will I walk into this store and I will make sure everyone I know will know how horrible they are! It takes a lot for me to get this upset about poor service… and this place by far is #1 in worst ever!

I went in to buy a new phone for me and my son, the store was full of employees and not one customer and they still couldnt manage to see if I needed help I didn’t get so much as a greeting they seemed very self involved i wouldn’t reccomend this store to anyone. Awful customer service I advise everyone to shop elswhere.