Gutters N Covers

DO NOT get this company GUTTERS N COVERS confused by other patio companies. There’s a company similar called… Covers N Gutters (Chuck is the owner) in Corona, who has great posting/​ratings and reviews that a few got confused and need to delete off this company so they’re not giving this company a great rating when they deserve a very poor rating for…
SEAN and DREW of GUTTERS N COVERS.
We are dealing with them right now and have had nothing but lies, scheduling and very poor workmanship!!! Please read the reviews for GUTTERS N COVERS before you decide. We didn’t and now we’re so upset with not reading all the AWEFUL reviews which we can relate to each and everyone of those complaints and… MORE. Sean is down right rude on the phone, yelling while you’re speaking, not actually making sense at what he’s saying (which if he would actually listen to himself… making no sense), tries to blame it on everyone but himself… but in person he tries to act professional and understanding, telling you everything you wanted to hear. He even told me he was as high in the company as anyone and that I couldn’t go any further above him… but wait, yes there is… his dad actually owns the company and I can! This isn’t a done deal yet, I will keep posting to my friends and family on social media and FB until they get sick of seeing it that they too will hopefully repost to spread the word about this company.
Please TAKE DOWN the good star ratings for the other company COVERS N GUTTERS in Corona!!!
You are giving everyone the wrong impression of this horrible company!!!
P. S. This is my first Unilocal review in hopes to inform everyone NOT to use
GUTTERS N COVERS! :(

–Everything you read on here is true, especially about Kristy and the owner (Sean). If I could, I would give them no stars. For over a month now, I have been trying to get a patio cover built. They sent Kristi out to do the estimate. She seemed nice enough at first. She called before our appointment but still was a little late. While she was in my house writing out the estimate, her phone kept ringing, apologized, but was texting.
—Now, fast forward a month. There is back and forth with voicemails, tests, and phone calls. We are trying to finalize the contract. Kristi would say lets meet tomorrow and I would tell her when we were available and then no phone call or text from her. Finally, I get an appointment and I tell her, (since the other times you never responded), that if you can NOT make the appt or going to be late please let me know by 1:30 since that is when I get off of work. I canceled my other appointments since this seemed to be the only time she can come out. And of course, I do not get a phone call. I do eventually get a phone call to cancel but that’s after our appointment time.
–So, I decide that I did not want to work with someone who can’t keep their appt for whatever reason especially since we have been going back and forth for a month. I called the office and the receptionist was rude. I ask for someone else to come out and finalize the contract. She tells me to hold while she pulls up my contract. But she is on the other line calling Kristi. The she comes back on the phone defending Kristi’s actions. So, I explain to her that I am a customer too and I at least should have been told before my appointment time that her previous appt was late which was going to cause her to be late, But she was a no show and then called after the fact to say she wasn’t coming. I also told the receptionist that I could have at least gotten a text or something and that Kristi should have excused herself to let me know she wasn’t going to make it.
– Now Kristi is calling me the same time that I am still trying to get across to the receptionist that I want another person to finalize the contract. When I answer her call, instead of apologizing she is chewing me out about calling the office. As I explain to her why I called the office, she is trying to talk over me. She is mad saying its not her fault that her customer was late and that she can’t use her phone while with a customer, not even a text. But when she was at my house writing up the estimate she was using her phone and sending texts. So, that rule apples to one customer and not another? I specifically told her the day before to make sure she lets me know before I got off of work to call me to cancel bc of the previous problem with scheduling. I told her that I wanted someone else to finalize my contract. Her last words to me were, «GO FIND SOMEONE ELSE TO DO YOUR PATIO COVER!» I told her that sounds good to me.
– The owner has his son running the business. His name is Sean. And let me tell you, he is as bad as his employee. He never once apologized for Kristi’s behavior. But it gets even better, he hangs up the phone on me, and calls the office and Kristi. He finally returns my call and THEN tells me he was there when this all went down. He is a LIAR bc not once does he mention this before he hangs up the phone. He gives some excuse that Kristi’s phone was in the office. So, that does not have anything to do with the situation. Kristi says she cant call when she’s with a customer. So I ask him, not one person in the office, YOU, or your receptionist could have called to cancel? I also ask him if it was his customer service policy to keep one customer waiting while with another customer and get yelled at. He tells me that he wasn’t there and he cant just take my word for it. But earlier he says he was there. Also, I went through all that trouble to get your number to lie about an employee. I also told him that I was there for my appointment, she wasn’t, and I got yelled at, so I don’t get an apology from you or Kristi. I am not the one at fault. He just keeps going on how it wasn’t her fault. He gives me a lecture that I should’ve called the office for my appt and that he knows for a fact that her text doesn’t always work.
–The he lets it out the bag that they work on commission. After all this he wants to send Kristi out to finalize the contract. Are you serious? I told him that she is absolutely not coming here and I am never working with her. What I have learned is that once they know you want to finalize the contract, other customers who haven’t decided yet or still getting an estimate come first
–This company has the worst customer service and are constantly a no show. I do not know how they stay in business. I wonder if the owner’s father feels the same way as his son. So sad a family owned business in Menifee runs their business like this and has employees like Kristi and the receptionist.

We finally had our patio cover installed after about a month of trying to figure out the schedule. They scheduled my appointment for a Wednesday without even calling to inform us. I had to call them to find out so I scheduled it for a Friday. My appointment was for April 8, 2016 but they called and asked could I reschedule because they overbooked jobs. Finally we decided to just take a day off of work since they couldn’t come out when we requested even though they cancelled the first time, not us. They also scheduled an appointment without informing us as well.
The guys that came out to do the work were nice but they were smoking in my backyard without my permission! That was very unprofessional. They didn’t completely clean up their mess! Instead, they used a blower and just scattered everything near my gate door and my neighbor’s gate. They didn’t complete the job that day because our ceiling fan had to be replaced. Someone else came out quickly to install the fan but the entire time the people in the office was so concerned about the payment! Of course payment wasn’t a problem but I feel the work needs to be complete before payment is made and our work wasn’t completed!
Scheduling the final inspection was just horrible. There was a big lack of communication! The office said they called the City of Menifee to have us scheduled but we were not on the list! Or the office would schedule the inspection but not inform us that the inspector was coming so no one was home when the inspector showed up! When the inspector finally came out, there was an issue. We were missing brackets for the facia. When my husband called to inform Gutters N Covers, they knew exactly what he was talking about! Well if they knew about this then why didn’t they install them or inform us!
Our patio cover does look nice but the customer service sucks, the lack of communication suck, and they could use some work on being professional! I wanted to cancel after reading reviews but it was too late. Go with Patio Guy. He seems to have great reviews but I don’t recommend this company at all.

Now that I read reviews on this company. I also would not recommend I had appointment today. They never showed never called. looking some where else for my cover.

Had a appt. for today between 2 – 3 p.m. No one showed no call. Called office gentleman answered the phone confirmed my appt. today. All he said was don’t know what happen to Drew let’s do it next week. Terrible customer service no way would I recommend this place.

NO STARS!!! I dealt with this company 7 months ago and left the review below. lets fast forward to 2016 and i just recieved a call this morning and got nothing but a very nasty attitude. I was confused to why they were calling and Kristi their office worker stated I scheduled your final inspection and I didn’t call ahead to see when a good time was cause I don’t want to deal with you. She then hung up, I called back to speak with the manager and she said she was in charge laughed and hung up. UNBELIEVABLE NASTY AND DISRESPECTFUL COMPANY DO NOT UTILIZE THIS COMPANY!!!
REVIEW FROM JUNE 2015: … Horrible owner. Cares only about money and blows customer service to the side. Deceptive estimate, sold me recessed LED lights for my patio cover but showed up with cheap non recessed lights and then claimed he told me they weren’t recessed. So I am wrong he was right! About two days after installation I received a phone call that I owed 8% fee for what I financed. Although it’s funny I financed through a third party and never in anything I ever signed said anything about a finance charge! They showed up to my front door without any kind of receipt or paperwork stating the fee. I was out of town and my wife felt backed against a wall. 3 weeks after install 3 different components are very loose and 1 fell off. Wife called them and they never returned her call till I called. Im reporting them to Contractor’s State liscense board if they are one hour late for the repairs theY need to do. I believe their installers are piece workers and they are very friendly and professional. I would hire them again if they weren’t with the company but they unfortunetly work for a crappy company. RUN AWAY FROM THIS HORRIBLE COMPANY!!! I’M IN THE MILITARY AND KNOW RESPECT THE OWNER HAS NONE AND NEITHER DOES THEIR OFFICE ASSISTANTS!

I am extremely pleased with the professionalism of Chucks crew and the quality of work that they do. They communicated every step of the way from start to finish. The patio cover looks absolutely beautiful. Installation was less than 2 days. It would have been done sooner but we had to wait on the city. No big deal! If you need a patio cover, I highly recommend this company and Chuck and his crew. Great work guys!

Let me first start out by saying I couldn’t even give this company 1 star.
Second, I agree with all of the below comments. Run… Run fast and far away.
We just recently had a patio cover done by Gutters n Covers and the construction began in June. The construction just finalized today. That’s almost 4 months later!
Let me explain to you the numerous amounts of problems and bad customer service this company offers. First they schedule us to start construction on July 3^rd, which they fail to tell us till the morning of that they had to cancel due to the city not being open for the permit because it is a day before the holiday. We gladly had no problem understanding and our construction got pushed to July 7^th the following Tuesday. They show up to do the work, not on time of course. (Quick Note: If they say they will show up at 7, they are lying, they will show up at 10 or later with an excuse of course) When they start unpacking everything and load it in our backyard they notice that they had ordered the wrong beam, instead of one 40′ beam they ordered 2 beams one 26′ and the other 14′ which was wrong. They blamed it on their material supplier out of Corona and had to order a new beam. They just left everything including tools and material scattered around our backyard. We had to watch out and be careful when we let our dogs out. They said they couldn’t get the new beam in for awhile, and we were very upset because we have been rearranging out schedules so myself or my husband can be home which was very difficult because I work during the day with an hour plus commute each way and my husband was working nights so he needed to get sleep during the day.
After dealing with the beam issue, they finally started construction that following week. It took them 3 – 4 days to finish the initial patio cover showing up late of course each day. We had to have people watch our house and get off work to help us out. We had fans installed which took weeks to put up because they never could come back out and install them. They say they will always come but they never show up. This company has the worst customer service and ownership EVER. Our initial response to the patio is that it was very beautiful and it looked amazing after all the necessary set backs and late arrivals to get there.
Note: Please don’t pay them until they have completed and did a final inspection of your work. Make sure you are completely satisfied before they leave because the chances of them returning are zero to none.
Thankfully 2 weeks later California got some amazing rain. Our patio cover ended up having a huge leak in it and ended up getting our patio soaked, right after we got brand new furniture.
It took almost 30+ phone calls by my husband and I, 2 months later, and many headaches before this issue got fixed today (hopefully). The office ladies are very rude and have the WORST customer service in my life that I have ever experienced. Martha tried to help a few times but ended up lying to us on multiple occasions. Shawn (the owner) today was talking crap about my husband (Shawn thought he couldn’t hear) while he was fixing the patio cover.
Ultimately, use another patio cover service. At first we recommended our friends and they just told Gutters n Covers no because they were experiencing the same customer service. I recommend to RUN, RUN FAST. Nobody deserves to spend expensive money and be treated like this for a average product at best. I wish I could warn everyone. This company is NOT going to last. I hope they turn around, but at this point they would need to fire EVERYONE.
VERY UNHAPPY!!! DO NOT USE GUTTERS N COVER!!!

My experience with these guys couldn’t be worse if they tried. My company manages tenant occupied properties, so it fell on me to replace the patio cover for the tenant. I picked these guys because I was in a rush and they were decently high on a google search. Such a mistake. They didn’t show up to measure, they didn’t show up to install, they didn’t communicate anything at any point with me, THEY DIDN’T EVEN TELL ME THEY WEREN’T GOING TO SHOW UP ON OUR SCHEDULED DAY! And when I called them to see where they were, the girl gave me attitude like it was my responsibility to call them to see if they were coming or not. I had a contract signed with an appointment date on paper. Are you kidding me? Customer service isn’t even a joke at this company, it’s nonexistent. I don’t recommend wasting one second on contemplating their «services.»

Had a patio cover installed. Salesman was cordial and nice. I asked him if I would be able to access and service my soffit areas above cover after installation. He assured me that I could by using a 4X8 piece of plywood to distribute the weight. Installers showed up and completed the installation. Both were very nice guys. I asked them if I could access above cover by using a piece of plywood and they said absolutely not. Pretty sure salesman said that as it would of been a deal breaker. Salesman also said they do not collect payment until job completion. They requested payment and job was not finished as I was still waiting for covers on top to protect wiring to fans. I got a call from a lady from the company saying I had to pay or they would charge extra fees. I explained I was happy to pay once job completed but she said that the completion was close enough. It was before a holiday weekend and getting my check in their account was more important than accepting payment when agreed upon. I paid and they did finish later. Their terrible customer service skills and threatening demeanor really soured what could of been a positive rating. I’m glad other people have had a positive experience but I give them a solid thumbs down for lack of politeness and not standing by their word.

I started out pretty apprehensive to use this company based on the Unilocal reviews but we really liked the sales rep Arnold and we got a very good quote. I am SO SO SO happy we went through with our purchase. We had gutters installed and patio cover installed within two weeks of giving Arnold the go ahead. Communication with Arnold was great and the installers were very nice and very professional. I am in LOVE with our patio cover and we have already received lots of compliments! I would definitely recommend this company to any friends and family.

Visited GuttersNCovers outdoor showroom in Murrieta 5÷4÷2015. They came out to do an estimate 5÷5÷2015. Had a very pleasant meeting with the estimator, but the estimator told me a few different things than Shawn (sp?) did at the showroom the previous day, so I was told to call and talk to Shawn to clarify. I called the next day, 5÷6÷2015 and was told Shawn was at lunch, but would call me back. No call. I called again 2 – 3 more times over the next week, each time being told Shawn would call me back. No call. When I called 5÷14÷2015 I was told I would get a call back. I also made an appointment for another estimate at another location. (Shocking, I know!)
Today, 5÷15÷2015, I called again. Told them I got no call. They claimed the estimator called me 2 days ago and left a message saying they couldn’t do the job for me. I got no such message (he was given the wrong phone number by office staff). He called me today and, after never having any of my questions answered that he told me to call Shawn to answer, he said, We’re busy, booked out 4 weeks. We think you’re too picky, and we can’t do the job for you.
When I questioned what he was talking about, he said, you said you don’t want to see wires on top of the patio cover. We talked through my experience of just wanting someone to answer my questions and… blah, blah, blah, excuses, excuses, excuses…
Finally, when I questioned why they scheduled another estimate for me for 5÷18÷2015 if they were too busy to do the work at my home, office person said she just didn’t know how busy they were when she scheduled the estimate.
I can’t say if they do good work. The patio covers at their showroom were very nice looking. But their customer service and response to a potential customer who was going to use them, was abysmal. I cannot recommend them at all. Read the other poor reviews to see that customer service is a problem for this company.

I can’t believe why anyone wouldn’t give these guys 5 stars. Our personal experience was completely awesome. Starting from Drew, who came out and drew up the estimate — we agreed on a fair price, shook hands and set up the install day. As good as his word, and like he promised, the two men who showed up on install day were awesome. They did over and beyond and exceptional job. We had two awnings put up and they did them in record speed — cleaned everything up and left. They were a pleasure to meet (all of them, including Drew) — a pleasant experience — they were very talented and professional and nice guys. We would completely highly recommend this company to anyone considering permanent awnings. They are gorgeous and we are very happy. Thanks again to a great company. (Kudos: Drew, Steve and Phil: o)

I started off by going with another company (don’t know why I did) that the day before installation said they couldn’t do what I wanted and that was already on my contact, they said they would have to charge me more money… so I called gutters N covers and told them my situation and asked if they would be able to do what I wanted with now problems? They said yes. So I fired the other company and went with Gutters N covers… they showed up on time and were so clean and very professional… my patio was done in one day and I’m so happy with it, they made my vision come true and will always love looking at my amazing beautiful patio cover. I would never go with anyone else. …thanks Gutters N Covers!!! I would give them 20 if I could.

After meeting, designing and agreeing… they never showed up to do the job. Two scheduled install dates and never showed. I’ve heard every excuse after the first no show and on the second no show, their actions were as if they they never heard of it. They don’t deserve a single star! BE WARE!!!

Do you self a big favor and run away form this company. I had install a patio cover in my backyard, 6 months later there was a water leak from the top when it’s raining, then I realize the worst customer service I’ve ever had. I kept calling them for 2 month just to fix it. They kept saying we are busy maybe next week and never take care of their own work. They will do your work and run, you will never see them if you have any problem.
BE CARFULL

This is the absolute worst experience that I’ve ever had as a consumer. In all my 53 years on this planet, I have never experienced a company that doesn’t care about their character, integrity let alone their consumers in such a manner. I cannot believe that this company is still in business! Cary the estimator was nice, but one of the biggest liars that I have ever met in my life! This was supposed to be a two week job and completed by the first of July 2014. Today is the 11^th of August and we still do not have a completed job. Projects like this are supposed to be fun and enjoyable, not handled by a band of lying cheats! I have even had to file a complaint with the State Of California, and they still do not seem to care. The owner hasn’t even returned my phone call nor answered to my complaint. PLEASE BEWARE OF THIS COMPANY so that you do not have to go through the frustrations and disappointment that my family has had to endure.

Wish I hadn’t used this company for my patio cover. Very poor customer service. They work 4 hrs a day then leave and come back for another 4 hours a week later, still only half finished. Small patio, what’s up. First told they would have it completed in one day. Two weeks later still not finished. I guess I’m not at the top of their list of valued customers.

What a joke this place is. They are cheaper but beware. They use cheaper materials and never follow through with what they say. After being lied to over and over with no one ever showing up when they said they would I called and cancelled. Went with another company and was 100% satisfied… BEWARE OF THIS COMPANY.