CubeSmart Self Storage

I heard great things about this storage company and it was near my current location with move-​in specials so I went for it without searching any other companies, which probably was my first mistake. I went in to look at the storage units and decided on one of the sizes with the free month special and Candace was very nice and welcoming. Very accommodating to my needs and my situation. But I had to go back the next day and switch to a bigger storage bc I had more stuff than estimated. The demeanor in Candace’s customer service compared to the day before was a total 180, she was very opposite and standoffish from when I initially met her. I ended up having to just get whole different storage bc they didn’t have the biggest size available. And the bigger unit I got in addition to the one I already had didn’t have any specials on it whatsoever. How does that make sense? So now I am paying almost $ 300 for 2 storages a month. Would not recommend this location in my opinion. Customer service alone was the thing here that really affected my experience with Cubesmart.

This is my second time having a storage at CubeSmart and both experiences have been excellent. Denise and Lisa were friendly, professional, and informative and provided the most pleasant customer service experience. Moving is stressful and they definitely made the process a little less painful, even when we underestimated how much stuff we had in our house and had to rent a second storage unit.

Need to not call people who dont rent a storage unit with them.

Denise was terrific and quickly determined my storage needs and set me up.
Great service and price.

My husband and I started using self storage here about five months ago. They were extremely helpful in finding us a great unit at a very good price. There in and out privileges are wonderful and hours are fabulous! I even locked myself out of the unit the first time by forgetting the keys all the way in San Diego and they were kind enough to cut the lock and issue me a new one. Their customer service is phenomenal!