Capri Cleaners

I used to go here when they were $ 1.99 and a coupon for $ 1.79 made it worth my while to drive all the way down from Anza (50 miles) and give them lots of business. Then the prices crept up. Then the hassle began with getting my suits placed in at least one plastic bag per two piece suit. They were trying to cheap out and put several suit pieces in one plastic bag. When I travel, I do not necessarily bring all of my suits with me. Removing a suit piece from a bag with too many other suit pieces means it automatically gets wrinkled. Asking them to please individually bag the suits became a hassle. They wanted to charge me. If they did not charge me, then my request was never noted, even though the cashier would write the request on my ticket. So, I am torn. I have been going here for years, but this is not the same place it was…

Despite inflation to $ 2.99 they are by far the most affordable dry cleaning.
However, I would not recommend anyone who needs to dry clean anything other than common suits or dress. I only come here for regular wool suits to be dry cleaned. When I brought my dress shirts they damaged the shirt in the process, which was disappointing because they do a good job on regular suit. So, for anything fancy or expensive that you do not want up risk getting damaged take it to a more high end dry cleaners (ones that do not require you to pay before the job). You get what you paid for.

The dry cleaning itself is decent. It used to be 2.50 per item now it’s 2.99. The long wait is really kind of a pain in the butt. I consistently come here weekly for my dry cleaning –most weeks spending about 25 $ that being said — I won’t be returning — today when picking up my dry cleaning I wanted to drop off 1 pair of pants and pay for them when I pick them up but they wouldn’t let me because the policy is that you must pay first. Ok. No problem. I know my 1300 $ a year doesn’t effect your bottom line. Capri isn’t competitive enough for my business.

I REALLY want to like this place! But there were signs from the very beginning that warned me this was going to be a drama fraught relationship.
First off, I was really confused about the price. I saw from the Unilocal profile picture that this was supposed to be a $ 1.99 cleaners, but there were comments that suggested otherwise so I looked into it. I found on their website that they charge $ 2.25, but then on their yellow page listing they said they charge $ 2.50. As the $ 2.50 was the highest price I figured that’s what they must have recently raised it to. I called and asked just to be sure, and the woman on the phone confirmed. I was then further confused by the presence of a coupon online for $ 2.50 dry cleaning there… If they charge $ 2.50 regularly, why would they have a coupon special for $ 2.50? With this in mind I kept the coupon pulled up on my phone.
When I pulled up I saw a large sign that advertised $ 2.99 no limit dry cleaning. When I dropped my items off I wanted to clarify the price and I told the woman at the register (who was the same woman I spoke to on the phone) that she had verified it was $ 2.50 when I called. She fiercely denied this. The store was busy though so clearly she had been so busy when she took the call that she just assumed I was saying $ 2.99?
I tell her it’s fine, I have a coupon any way. She then informs me she can’t take them off a phone because it will make her drawer short. At this point I’m thinking, «ARE YOU SERIOUS? Work with me!» Fortunately, the other cashier (I wish I could credit her by name but instead I will say in a way that I know is tellingly shallow that she was the younger, thinner, and better dressed of the two) stepped in and offered up an extra coupon.
There ends my review of my drop-​off experience.
Upon pick up everything seemed fine. They did an amazing job on my husband’s suit and my Aunt’s very wrinkly linen pants were perfectly pressed! But then I got to my two items… My silk skirt had tiny holes left in the hips after I took the safety pins out (see picture) and worse, my silk dress had a tag STAPLED to the sleeve.
I called the cleaners and they simply told me they don’t use staples (see attached picture evidence to the contrary) but to come in and see the manager tomorrow. Instead of wasting my time (I worked all day Tyner next day) I picked the staples out as carefully as possible, and while the snags they left shouldn’t be apparent to anyone else, the fact that it happened at all is vexing to me.
Lastly, I must say that they were able to get out a grease spot on that very same dress. This feat, their fantastic pressing, and the fact that even at $ 2.99 their prices are unbeatable, are the sole reasons I will overlook all of my other issues and give this place another chance.
So Capri Cleaners, $ 2.99 Cleaners, or whatever you are now called, if you’re seeing this please do better next time!

I didn’t have a good experience here. The clothes weren’t clean, the pressing job was poor, and some clothes weren’t pressed at all.
It seems as if this is no longer Capri Cleaners. The signs have changed.

I’ve been coming here since we moved to the area and they haven’t let me down! Love the same day service but it gets a little slow at certain times during the day for pick up or delivery. Come outside the standard rush hour, and this place has great prices and great service!

I don’t mind the prepay because it’s nice to be able to have a family member pick up my clothes for me. But they could at least try to do a better job on the cleaning. I mean the amount of lint I get back on my stuff makes me just cringe. Take an extra day if you need to I said. But they explained to me that it just doesn’t work that way. Oh well it was convenient not having to run every errand on my own. Wish it could have last longer.

Lacking in front desk customer service. The girl said to me your bring this in here at 6:45pm, I realize they close at 7:00pm, but your paying customers do work for a living. It was like I was inconveniencing her and she had her headphones on, a lot of attitude and not very engaging. I guess they do not appreciate the $ 176.00 dollars I spent on cleaning. I am a local business owner and if I had customer service like that, I would be out of business. I see all the 5 stars and I just do not get it. Hopefully their cleaning will somewhat outweigh the bad customer service!

I actually drive out of the way to come here because they do such a great job. I also love that I can get same-​day pickup!

I took a comforter and duvet here after a HORRIBLE experience at Winchester Cleaners (see my other review where they pulled my comforter out of a pile on the floor and tried to pass it off as cleaned — crooks!!). Everyone at Capri Cleaners was extremely friendly and professional. Not only did they do an outstanding job cleaning both items, but the cost was 50% LESS THAN WINCHESTER CLEANERS! I will definitely bring all my business to Capri and recommend them to all my friends and neighbors. Thank you so much!

Was so excited to try Capri Cleaners, as the reviews for this place were glowing. We’ve tried them out 4 – 5 times. just to help us determine what our opinion of the service was, and to give this place a fair chance. The fact is, upon pick up, our clothes don’t look or smell clean, like they should. We’re hunting for a new dry cleaners…

Great prices and super quick if u bring it in before 9 it will be ready for pick up by 4 same day. The only thing they lack is good customer service I go quite often and I never get greeted and the employees act like your not important, but other than that they’re pretty decent.

I know, choosing a dry cleaning place is the pinnacle of stressful choices, inevitably leading to massive weight gain and premature hair loss. But fret no more — your garment cleansing prayers have been answered.
Seriously though, $ 1.99 per garment with same day pickup? Capri can’t be beat. Give ‘em a shot, you won’t regret it.

This is the best price and service in dry cleaning!!! if you get your clothes in by 9: OO am you can get them cleaned by 4:00 PM. the staff is very friendly and HONEST. Once I left money in my pockets, when I went to pick up my clothes they had it in a lock box for me to pick up. Great experience every time!!!
Mike

Compared to any dry cleaners they have the best price in Murrieta, CA. I called every single one of them to get a quote for dry cleaning business suits and all of them are over priced and takes too long to get the clothes ready.
Capri cleaners is the only place in my local area that can get the job done fast. I always take our suits and business clothes to them to dry clean. When you drop it of by 9am you can get it by 4pm. Our clothes are always neat and clean when we pick it up. Staff is very nice and so is the owner.

This place is great. They are dirt cheap and pretty quick.

Brought in canvas drapes, drapes came back wrinkled. Manager had drapes sent out to be laundered & pressed – in all, it took 2 weeks. I did appreciate that there was no extra expense and the manager did try to make right on the drapes. Ultimately it was the type of fabric that was the problem. 2 weeks was too long to be without my drapes. Drapes came back full of other colored threads and lint like they had been on the floor. This was my first time using Capri cleaners, but because it’s not in a conveniently accessible location, and the 2 week turn around, I most likely will not be back.

Good fast service and friendly workers. My suit was also cleaned perfectly.

Capri cleaners are clean, reliable, and well priced. The plaza they’re in is in an awkward location and somewhat difficult to enter from the opposite side of the road.
Overall 5 stars because they’re great at what they do and reasonably priced.

I had a great experience. I needed my military uniform ready for Monday. They’re closed on Sunday. I already missed the cut off time for drop off to receive same day service, which was 9am. But when I made a phone call to them on Saturday at 10:30am they said they could still have it done if I just dropped it off as soon as possible. Which I gladly did.
Their facility was clean and the staff was very friendly and helpful.
The price was also affordable. I was ready to pay twice as much since I wanted same day service. I would recommend this dry cleaners to anyone.