Alta Dry Cleaners & Laundry

Decent price decent work. I’ve been to worst places and paid more money. Their same day service won’t have your stuff ready till after five pm

I will NEVER prepay for cleaning services! I want to know I get my cleaning back before I pay. I don’t prepay at the food market or restaurants (excepting buffets –whole different thing.

The quality is alright however the customer service is horrific. Dropped a leather jacket off three weeks ago and was told it would be a week. I show up today to be told it hasn’t come back yet however. I see it hanging so I point it out only to be told it was never sent.
No apologies, no reason why. Same situation with next day services. It’s advertised in the window but they say no each time I ask.
The counter person is rude. Shame as they are so close. I won’t be back

Pay a little extra and go somewhere else. These people never own up to their screw ups. Their laundering service is horrendous. They never clean the collars properly and always iron over the dirty collars that they failed to clean. What’s worse when you call them out they say «you need dry clean that shirt» BS its called a brush and soap. If you can’t do a service properly don’t offer it!!! Rant over. Ill be taking my clothes elsewhere.

I have used this cleaners for over 10 years and have always been very happy with the results. Once in a blue moon, a piece or two hasn’t been ready but no big deal, I’ve had hundreds and hundreds of pieces cleaned there.

I brought a new Tommy Bahama comforter here and when I picked it up it looked like they had thrown it in the wash. It was clumpy inside and faded. It still doesn’t lay right. I attempted to contact the manager, he/​she wasn’t there one time and the other times they didn’t answer so I gave up.

Have used this cleaners 3 times and every time I seem to have items missing, will not use them again

Great place good people fast turn around. Im glad i found themn i take so much stuff. Hhudjdjdjdjd djdbdudbdjd djdbdud djd dind dud d. d d uhh d dbdjbd

I took my pants here yesterday to get them hemmed and I needed them today, I was worried they wouldn’t be able to do it or it would cost an outrageous amount. Not only did they do it they only charged $ 10 a pair. Now I have new pants for my vacation :)

This dry cleaner is absolutely terrible. The staff is rude and disrespectful. The clothes are not cleaned well either. Recently, I had an issue, clothes missing from my pickup. I went back to see get the remainder of my clothes. They were very rude and said I had all my clothes. Once I convinced them to check; they found my clothes. They then required me to pay for them a SECOND time! When I said no, I had already paid for them. In a rude and defiant manner they refused to give me my clothes. I said no, I want to talk with the owner. They (two women) yelled at me and told me to take my clothes and that I was not to come back. They had no proof that I did not pay and I had proof that I did pay. I paid a second time to get my clothes, while letting them know that I would file a complaint with BBB and the City of Murrieta. By the way, they refused to show me their business license. I plan on filing a complaint with the appropriate agency. Their attitude and complete disregard for the customer was truly unprofessional and unacceptable. In a recent past visit they ruined a shirt and broke buttons off of another; they refused to fix or replace my garments. I urge others not to use Alta Cleaners. These people have no consideration for other people or their possessions.

I have been using this place for years and never had a problem. We have uniforms cleaned weekly, and alterations done a few times a year. Always done on time and never lost anything. It is very hot in there sometimes but I don’t care bc I am in and out in less than 5 min usually. The staff is always nice. They don’t jump up and down to greet you but they say hi and quickly get my stuff.

I went in to inquire about alterations. One person was ahead of me with 4 other people working. Not ONE person acknowledged me upon entering. I understand most Dry Cleaners are warm inside but this place was UNBEARABLE to walk into! It felt like an OVEN! Seriously! It wasn’t even a hot day and I’m not overweight. I asked them about Alterations but by that point I was breaking a sweat and was thinking there was no way on earth I was going to come back and stand in that HEAT while getting my clothes altered. YIKES! Maybe once they find a better way to cool down their shop a bit more I might think about getting alterations done.

Brought in a shirt to get laundered and got back a ripped shirt and the stupid owner tried to blame me for saying it was an old shirt.

I came in asking to have a bikini bottom reattached. they told me it would be $ 3 regular and $ 7 if i wanted it by Monday BEFORE 12. I call Monday to ask exactly when it would be ready and the lady told me not until 5. i explained to her that i paid extra to have it done early and i needed it because i was going on vacation. she told me to come in no earlier than 12. 12 sharp, i came in asking for my bottom and the guy told me the same thing, that it wouldnt be ready until 5. even though my ticket said pick up at 12. i had to explain the same thing to him and finally got my things. it was a huge hassle and veryyy unpleasant.

Same owners of the Alta Cleaners on Alta Murrieta & Hot Springs.
Same value pricing.
Same pre-​pay rule.
Same service.
You get what you pay for…