Enterprise Rent-A-Car

I came while they were pretty busy but nevertheless I was not very impressed with the service. When I walked in as opposed to being greeted and acknowledged I was completely ignored for some time until they had finished with all the phone calls and people in the lobby. Then when I tried to pick up my car the representative told me «you have an appointment at 4» (it was currently 1.) I asked if it would cost any more since it was a 24 hour rental period. He assured me that it would not then continued to look at me as if I didn’t belong there. Then I asked if they had a car for me since we had already established that the cost would be the same. He said «no, that’s why we make appointments» very condescendingly. Oh, that’s why we make appointments, thanks a ton now I finally understand. Oakland and LAX enterprise locations have been awesome. This place, not so much.

After 15 year of renting with enterprise I will be taking my business elsewhere after coming to this branch! Thanks so much for changing my mind. Came in for our reservation early to get the car and we were told that there is an extra 10 dollar a day for renting the car with a second driver. Are you kidding me. I am only doing it so we are safe. I rent in Cali all the time and in Utah since I come to visit family and never had this issue before! Called the cooperate they told me it’s a policy they have had but it’s up to the branch. They guy wanted make some money pushed the policy we only needed one driver but just to be safe at night we wanted to add a second driver guess it was a no go. Sad but it is what it is. Also came in at 9 to pick up our car and they had our car but it was not ready we had wait almost an hour to get it!