Facelogic

Are these reviews real? This is the worst facial I ever had. She didn’t remove my eye makeup. I didn’t feel the steam on my face. No mask, no deep cleansing. The extraction was very quick. My face feels dirty. Now I have to pay more in another place just to ensure to get a good facial because I really need it. Positive: good service and nice place.

I found this spa on groupon and called and happened to get a same day appointment. I filled out some quick paperwork which is mainly asking about trouble spots with your skin and is a detailed consultation. The facial was so relaxing and I even got microdermabrasion for the first time. My aesthetician also took her time explaining what I need to use and so to fix my problem areas. I will definitely be back and am considering the package deal.

I would like to start off by saying that this is the best spa experience I have ever had. I came for the first time in July 2015, long since their new ownership. I frequent different types of spas moderately, and Face Logic was simply amazing. All of the lovely ladies offered excellent customer service from beginning to end. Compared to my previous facial experience this one was immaculate! I had a microdermabrasion facial and Nikki, my technician, was very knowledgable and experienced. Overall I thoroughly enjoyed my experience at Face Logic and I highly recommend their service.

I bought a groupon for microdermabrasion and I went to Face Logic to try it out. I have never done microdermabrasion before so I didn’t know what to expect. However I loved it. Basically they had a facial steamer going on so it gave the room a cozy feeling and it opened up all your pores. Then they put on the scrubs and masks on your face and body for your skin type and massage it in. After that then they would moisturize. I have to say it left my skin glowing. I would definitely recommend to anyone even teens!

6 stars if I could. GREAT customer service, adorable clean boutique, fabulous products, knowledgeable employees, relaxing environment what more could even the pickiest clientele want?! I found them on groupon and this has been my best groupon experience so far. If you love your skin get in there ASAP for a facial, microdermabrasion or one of their other fabulous services and you won’t be disappointed with the results! Also reasonably priced which is pretty important. I’m moving to frisco, I may look into their memberships at their frisco location. If the frisco location treats me half as well as the Murphy location did I will be pleased! Loved being pampered by these ladies, I’ll be back for a microdermabrasion later this month!

I went on Saturday and was impressed. Liz was my esthetician and she was wonderful. See such a difference in my skin indefinitely will be back.

Now that we have moved to East Plano it was hard for me to part with Facelogic Frisco where I have been going for 3 years. So I was quite apprehensive going in to a different Facelogic at Murphy. But I am happy to say that they took good care of me. Liz was my Esthetician and took time to explain the procedure and products best for me. She was in no rush and who doesnt like to be pampered, right!
The one thing they can invest in is the bed. I reaaly missed the «big chair» one at Frisco that tilts and turns into a bed; so much more comfy. Please look into it since prices are same at both places. Other than that I loved the experience and ended up buying a package of 6 Elite facials.

I received a coupon from a friend to try a Facial at Facelogic in Murphy, Tx. I went and Stephanie was my Facialist. She is amazing!!! It is the most relazing enjoying way to start my weekend off. I have sensitive skin and when it gets a little red from a microderm scrub she puts something on my face that instantly calms and soothes my skin. And takes the red away in just a few moments.
My Appt was at 9am Sat morning. I went a little early because I knew I’d have paperwork to fill out as I had never been there before.
I found out that they actually open 5 – 10 minutes early for that reason and to start setting up. It’s a very relaxing atmosphere and I thoroughly relaxed within the hour that I was there.
I have now signed up and do a monthly signature series and have been going for 8 months now. I will not give up my monthly indulgance to myself. I have had Stephanie each time. She is truly awesome and hits all my top marks as a professional facialist. I highly recommend her and Facelogic as their prices are very reasonable especially when they have specials.
I deserve the relaxing break I treat myself to.

I’m so tired of hearing whining from customers that show up late and expect to push everyone else’s time back because they couldn’t get their a$$ to the spa on time. This Facelogic location is wonderful! I’m glad they let me know of other procedures that can be done. It’s very easy to say no, and move on. Now, Relax and have a wonderful facial! They are the best!

It was my first visit to the spa. I read some reviews online and they would say how rude the staff and front desk were, but I decided to go in with an opinion mind and judge for myself. After experiencing for myself all I can say is the staff is AMAZING! Very nice and patient. They continuously offered me water while I waited for my appointment to start. Karen did my facial/​massage. I initially came in intending to get the signature facial with microdermabrasion, however Karen suggested a facial that would actually be more beneficial for my skin. Although it costed more than their signature facial, it was worth it. I noticed results that very night. The whole atmosphere is relaxing. While getting your facial they dim the lights and play beautiful, soft, and relaxing music. Also they give a massage! Bonus!
After my facial I love how they didn’t try to pressure me into buying all their products on the wall, instead Karen gave me samples of each product to take home and try out. :)
I definitely recommend checking it out and having the lovely Karen take care of you :)
PS arrive about 10−15min before your scheduled appointment to fill out some paperwork.

Why do I love Facelogic? I love that I know my facials will always be consistent. All of the Estheticians are trained to provide excellent service 100% of the time, especially after new ownership took over. I know that I will never be disappointed and always feel heard and satisfied. I know that because the new owner is an Esthetician, that I am being offered the best services and products available to me.
Now, what do I not love? I moved to San Diego and can’t find a spa that meets the above expectations! I guess they spoiled me :)

I had never had a facial before, so I took advantage of the groupon deal for the signature facial and microdermabrasion.
The front desk girl was very nice, and even with being a few minutes early I was taken back to my room almost immediately. Carolyn (I hope I spelled that correctly) worked on me, and she was AMAZING. She took the time to explain everything she was doing, and to recommend products that would help out with the concerns I had for my skin. The whole experience was very relaxing, and my face has never felt so clean
I live in The Colony, but the Frisco location was booked solid, so I made the trek out to Murphy since they had the soonest availability. Based on this visit, I will definitely be back to Facelogic, and will continue to make the drive out to Murphy because Carolyn was that good. I highly recommend coming here!

Don’t get tricked by their Groupon deals (facial & Microdermabrasion). They use a facial machine suction and called it a mircrodermabrasion. I totally felt rip off.

BUYER BEWARE! I bought a facial for my wife as a gift. The receptionist was super nice. Unfortunately, when my wife arrived (right when they opened), the technician told her she was 20 minutes late and she would be unable to do the massage portion of the appointment. To cap it off, the manager would not refund my purchase because I didn’t have the original credit card. I am sure there are other options that understand customer service.

I bought a facial with microdermabrasion from LivingSocial for the Facelogic in Murphy. I had my appointment on 3÷24÷12. I really loved my technician Priscilla, she was very professional and sweet. However, the front office staff left much to be desired. The person working the reception area was obnoxiously loud and had a friend there that she was talking to the entire time. I was sitting in the waiting area and they were both eating fast food. The waiting area is small, so the smell of french fries and whatever other fried food they were eating was pretty much permeating my clothes. If I’m in a spa-​like atmosphere, I’d really appreciate it if I don’t come out smelling like McDonald’s. When the treatment was done, Priscilla met me back out in the waiting area of the facility where she was trying to sell me products. Unfortunately, I couldn’t hear ANYTHING she said because another «friend» had arrived at the front desk, so that there were 3 now. They were so loud and wouldn’t stop laughing. I’ve worked customer service before, this is not the proper way for someone to act especially when you have a colleague attempting to upsell a customer. The behavior of the reception staff at Facelogic was completely unprofessional and I will not be returning to this location. I’m hoping the other locations do not have this issue.

I bought a facial with microdermabrasion from Livingsocial for Facelogic in Murphy. I went in about 10:06am, a little late. I was filling out my paper work and the therapist walks in at 10:20am as i’m finishing up. She gets the back ready and takes me back by 10:25. I put on the gown and am ready for a 50 min facial per the voucher. She tells me that she has an appointment in 30 minutes that she was not told about. She could only do a 30 minute mini session. I told her i would rather re-​schedule because it’s supposed to be 50 min and i don’t want her rushing on my face. She went to talk to the manager while i got changed and met her at the front. The manager tells me that it can’t be re-​scheduled so the 30 min is it because i took too long filling out paper work and was 6 min late. The crazy thing is that her therapist got there 15 minutes after i did! Even if i was there on time the therapist was not! They open at 10am, why did they schedule me at 10am since i needed time to fill out paper work? Per their website, be there 15min early! Also once the manager realized i would only have 30min, why not let me know prior to going back and getting changed? It felt like false advertisement in part of Facelogic. I told her that i was not impressed with the customer service and declined the service all together. I called Livingsocial, complained and got my money back. Would not recommend them!
In response to Suzanne from Facelogic:
This Livingsocial special was my way to try your spa out. My intent was to fall in love with your spa and was hoping to move my monthly facials from the Red Door by North Park Mall in Dallas to your spa. Because you’re so close to me!!! I was excited about it and had told my friends how excited I was. I prefer small businesses because they USUALLY give better customer service.
I care about my skin and try to take care of it. I refused to sign your required form because it says «You agree that your therapist has gone over all the risks of todays services» and she had NOT! I hadn’t even met her at that time. I signed it once she did go over everything.
I will agree to disagree with the arrival times… I got there 6min late and she got there much later. We did not get there at the same time. The fact is that you REFUSED to reschedule and that is what caused me to decline services all together. You wanted me to be happy with 30 minutes when the voucher said 50 minutes. I felt like I was being taken advantage of by you.
In future, if I was you I would schedule the first appointment at 10:15am and ask them to be there at 10:00am to fill out paper work and go over any questions. Also honor the facial time specified by the voucher, if you can’t let your customers know in advance prior to starting service. Communication is key!!!

i’ve never had a facial at a spa, so my experience is limited to just facelogic.
i came in with my living social coupon for the facial.
i had a very positive experience because of the very friendly staff and super clean rooms. it was a nice environment to relax and enjoy the afternoon.
i didn’t really need a facial done, but because my coupon was expiring in a few days i just went. since i didn’t have any blemishes, the facialist pretty much did what i do at home:
1. humidifier
2. clarisonic
3. moisturizer
i do all those things as a part of my daily skin regimen, so i didn’t really feel like this was anything special. however, the facialist did give me a very soothing and nice massage from my temples down to my clavicles and arms. it was a nice way to spend an hour.
however, i didn’t like the fact that they probably re-​use the clarisonic brush on every customer who walks in. actually it grosses me out. it’s like using the same toothbrush on every customer. no matter how much you clean those brushes, it’s still full of other people’s face germs.
i ended up buying a 30 SPF face moisturizer and i think i like it. thumbs up!
however, i won’t be coming back here because it offers nothing special or different from my regular at-​home routine.

I have been to Murphy’s Facelogic several times and the service has always been friendly and courteous. The facialists always try to upgrade the services and depending on me, I may or may not. I don’t typically buy the products since I prefer going to the spa. I am not a monthly member so my visits are not regular. I will go when they offer specials or I have a gift card. I would recommend them to a friend.

I really like the concept of Facelogic and other facial spas. It’s a
convenient and economical way for everyone to experience a facial on a monthly basis.
I’ve been to Facelogic four times and each time I get the Signature
facial and my skin looks and feels like its glowing. Since my skin is
very sensitive, I tend to steer away from the more advanced services. I
have noticed that the facialists will try to «up-​sale» you for a more
expensive service, so if you’re not exactly sure what you want ahead of
time, you could end up with a pricey list of extra services that you
didn’t really need. Also, when checking out, the receptionist will
attempt to get you to join the membership, but that’s how they make
their money, so I don’t look at that negatively. I haven’t joined the
monthly membership, but I get deals through their e-​mail distributions.
Overall, they have very knowledgeable facialists and it’s a good place
to get facials.

I am a big fan of facials, and I was so happy to have a Facelogic in my local shopping center!
What a great place!
I got an awesome facial, for only $ 49! It would cost me close to $ 200 anywhere else!