Ray’s Import

Just moved from California and I needed to get my car smogged. I randomly chose Ray’s off my phone’s google maps. I brought my car in with the check engine light. They took care of my car so promptly and I was able to pass the emmissions text and get my TN plates. We were so pleased we took my husband’s car in the following day, he too had a check engine light on. We are excited to already have a trusted mechanic in our neighborhood.

Where to begin… I should have written this review about 8 months ago when it happened, but I just saw this company name while I was looking for a company to do some work on my car. About 8 months ago, my boyfriend took his car here (a 2007 Audi A4) to have the ECU for the transmission gearbox replaced. They quoted us a price of $ 2100 for the job and acted like there was no way in the world we could have gotten it done cheaper, so we decided to let them do it (in retrospect, a huge mistake). During the almost 2 month period that they had our car, my beau’s dad was speaking to a gentleman at another auto repair shop and, just to get a price/​time comparison for him, asked him how much he would charge and how long it would take him to perform a replacement for the transmission gearbox ECU on a 2007 Audi A4. The guy told him that he would charge $ 1400 and said that it was odd that he needed that particular part replaced on that particular car because the guys at Ray’s Imports had contacted him just a few days earlier asking him about how to perform post-​replacement calibration for a gearbox ECU on a 2007 Audi A4. Needless to say, we now knew why it was taking them so long to work on the car. Not only had they overcharged us, but they had run into a problem after the replacement was completed but didn’t want to look incompetent by admitting it, so they kept telling us that they were waiting for parts, people were out sick, etc, etc.
We got our car back not too long after that and the passenger side vanity mirror (which I used all the time and know for a fact was working when the car was put in the shop) was broken– the light no longer worked and the mirror would not stay uncovered (the piece you slide to the left so that the mirror is visible which also triggers the light to turn on had the spring latch broken) and the middle console was turned completely upside down (on the 180 degree pivot which allows you to move it out of the way) and everything was spilled into the back seat. That I could have forgiven. Unfortunately however, the latch for it was also broken and it would not stay closed. My boyfriend called and informed them that it was broken to give them the opportunity to replace it and they apologized profusely and promised that they would make it right. They told him to call back in two weeks and they would have a new one there which they would install for us. He called two weeks later and they said that it was on back order from their vendor and to call back in two weeks. He called back two weeks later again and they said that their vendor had sent them one that was in a box that was all beaten up and in bad condition so they sent it back to them. Again, he was instructed to call back in two weeks. Lather, rinse, repeat, and two and a half months later, they were still giving him the runaround. We finally just gave up. The car has since been sold to my boyfriends parents… still no console and a broken passenger side mirror.
So, in short, overpriced, incompetent, unscrupulous, and unprofessional are some of the words that come to mind whenever I see the name «Ray’s Auto Imports». Do yourself a favor and take your business elsewhere. Your wallet, car, and boyfriend/​girlfriend will all thank you for it.

I called this place in a panic after running over a chunk of concrete on the road. My car immediately started making a horrible noise and I was panicking.
Got my car to them at 4pm, and they had looked at it and fixed it by 5:30pm. I can’t think of any other shop experience I have had where I’ve gotten that quick of last minute service.
The guys working there were incredibly nice and helpful. As a female, I’ve run into the condescending attitude from auto shops before, and got nothing of the sort here. Additionally, the price was completely fair and reasonable.
I’d recommend this place to anyone. I may even be going out of my way for routine maintenance here from now on.

We’ve been happy with Ray’s we bring our Nissan Quest and BMW 330i for service. He’s honest and fairly priced. Anytime we need a moderate-​expensive repair I call my Uncle (owns BMW/​Merce/​Porsh/​Audi establishment) to confirm what Ray tells us. My Uncle has agreed with him almost every single time. We’ve been using him for the past 3 years.

This place is awesome! I originally went to eurofix to get work done and they are so impersonal and wanted to charge me $ 750 for one motor mount whereas to replace all three at Rays for the same price. This place is totally worth going to because they know what they’re doing. I have a Volvo s40 and it’s hard to find a garage I can trust, but now I have Rays to help me! Can’t wait to take the Saab there too! And! They do a 5% discount for students!