NTB

When I walked in initially I was impressed the facility is clean and nice however after an hour and 15 minute oil change which included charges for not only the oil change but the oil itself, labor, filter and disposal fees I decided that paid for their new facility I won’t be going back would rather go somewhere with less frills and pay reasonable amount for an oil change, and be able to get in and out in under an hour.

My fiancé and I were on our way to Nashville and we ran over a hinge and screw and the screw got lodged in our tire. I couldn’t pull it out so we drove to NTB. We had our 11 month old in the car sleeping so they did a plug job right there and didn’t even charge us!!! It is extremely nice knowing there are still good businesses out there that understand the difficulties of these situations.
I have never been to NTB before but I will now be taking all of our cars there when needed.

Just had a good experience here. They’re the only shop open on Sunday. Last night I popped a tire driving home and needed to get it patched. They knocked it out quickly for being so busy. Techs were friendly and knowledgeable. Will be back if I need anything else definitely

Loved this place until I walked in for my appointment that I had made and was told that I should have made my appointment online rather than over the phone because that would have been better. They then said they could not honor my appointment because someone else had booked online at that same time. Seriously? They made the appointment for me over the phone and told me I didn’t do it right… yeah I won’t be going back here.

I have been getting my cars oil changed here for a couple of years. I had an issue a couple of weeks ago with an associate. But I went back anyway. I was greeted at the door by a young man named Keonn. He apologized when I explained what had happened the previous visit. He then made sure there were no issues. I didn’t wait too long for my car. If all the Sales Associates were as kind as Keonn, There wouldn’t be any complaints. He even walked me to the door and opened it for me as I was leaving. What a gentleman. I will continue to do business with. NTB.

I had a fantastic experience with NTB today. I took my car in for an oil change and tire rotation/​balance. I also asked that my car be closely looked over since my wife will be taking it on a long drive soon. It was the perfect opportunity for them to sell me on things I didn’t need but I was told that everything looked great — awesome! The staff was friendly and informative and the prices were very reasonable. Excellent place to take your vehicle!

These guys always do such a great job! Great customer service, efficient, and fast! Try to make an appointment if possible, and you’ll reduce your wait time even more!

I have been to this location twice now to get my oil changed. They have been extra nice both times. They really seem to care about their customers and give you the best deal possible. Call and make an appointment. The first time I went there I just walked in and waiting about 2 hours for an oil change, tire rotation, and alignment. The second time I went there I made an appointment and was only there for 30 minutes for an oil change and tire alignment inspection (which they offer free with an oil change!)
The guys are fast and they dont try to pressure you to purchase more than what you came for. They might suggest you get another service done but if you say no then they leave it at that. The place is clean too. Nice little sitting area with a tv, restrooms, coffee, coke machine, and all while being able to see your car being worked on through the glass wall (multiple windows) I really like this place. It was raining yesterday when I went and when the guy was done with the car he parked it right in front of the front door so my daughter and I didnt get wet.
Plus, if you do just walk in and there is a 1 – 2 hours wait, its cool dont stress, there is a Jim and nicks bbq joint in the same parking lot, there is a smash burger, gigi cupcakes, marshalls, bed bath and beyond, and other little shops you can go and chill at until your car is done… They will call you when they are done too! Definitely have won my business.