Computerocks

Over Thanksgiving break, I broke my computer by tripping over the power cord. (I know I should have bought a mac with their awesome mag safe power adapters) I watched a movie until the battery died and realized that my dc jack was broken. So I bought a new dc jack from Gateway. The jack was delivered in early December. Upon receipt of the part, I called around to a few computer shops. The best deal that I came upon was Computerocks. I explained to them that I tripped over my adapter cord and broke the ac jack. I told them that I already purchased the part so I just needed them to install the new jack. The cost: $ 120. I told them that I didn’t have that much so they lowered the cost of labor to $ 70 cash only. I accepted.
After a week I called them to see if my computer was ready. It wasn’t. After another week went by, they notified me that they had replaced the jack but my computer was still unresponsive which lead them to believe that it was a problem with the motherboard. Slightly confused, I notified the tech that even after my computer fell I was able to finish watching a movie before the battery died. He then suggests that he try to figure out what the problem is. A week or so passes before I am contacted about the progress of my computer. It’s early January when the tech confirms that it is indeed an issue with the motherboard. They were able to get my computer to turn on but within 2 secs it would go off again. So on to the next option… A new motherboard. He told me the cost of a new motherboard, $ 189 being the cheapest. I needed to think on that. I decided to just get my computer until I made enough money to get it fixed. I couldn’t retrieve my computer because it had yet to be reassembled. I called a week later to see if it had be put together again.negative. Another week passes, the computer still hasn’t been reassembled. After a few days, I received a call from Computerocks. My computer is ready for pickup. Since that took so long. The tech didn’t make me pay for the installation of my AC jack. Hooray! That gave me enough money combined with my paycheck for that week to get a new motherboard.
I received the money for my check I went back to them to purchase a motherboard. Well, instead of paying $ 189 it would be $ 234. So the tech discounted the labor. Nice! I paid $ 317 in all. $ 234 for the motherboard and $ 55 for labor. Mid February has arrived. My computer is ready… one problem… The battery is missing. They misplaced it so they decided to buy another one. It is now Mid-​February and I have gone to the location to pick up my computer and request that the battery be shipped to my address. The guy behind the counter wasn’t very friendly. He did a lot of heavy sighing and slamming the phone when customers called. Not good for business at all. The battery will be shipped to my house soon. I hope. Til then, one USB port doesn’t work, my space-​bar is barely attached, and my nonslip grips on the bottom of my computer are no longer there.
In conclusion, Computerocks has some friendly personnel (one not so friendly) but I recommend finding somewhere more professional.