CubeSmart Self Storage

We’ve been at the Kildeer location for a few years and had a very nice experience there. We just moved to Mundelein. Mary went out of her way to make sure we got a free month and was very helpful and friendly. I’m sure we’ll be just as pleased with the Mundelein location.

BEWARE! STAY AS FAR AWAY AS POSSIBLE!
Talk about AWFUL Customer Service!!!
We had secured a moving truck here about a month ago and were told we could pick it up at 3p.m. and when we showed up the VERY RUDE lady named Zena informed us that they did not have a truck for us. No apology, no offering of any sort of solution to the problem. Nothing but ignorance and terrible customer service from this person. As we asked her for a solution to this HUGE problem her tone of voice got meaner and louder, which is TOTALLY unacceptable. Zena claimed that she had left us a voicemail the night before, which ofcourse we had no voicemails or missed calls period! After I told her to not speak to me in that tone or manner she finally started calling around as she complained that no one is open now. Like it was our fault that this was happening, just like they could hold our deposit for a month and still not have a truck available.
I would suggest NOONE to ever use their storage units or truck rentals because apparently they could careless about Customer Service!

I would highly recommend not renting from this storage facility. The management (Zena) is awful. When we first moved our stuff in on ⁵⁄₂₉ we found a one month FREE internet special. At first Zena, the manager, was unwilling to honor this price because we came into the facility and I didn’t sign up for the special on the internet. Only after a much heated debate and a call to corporate did she finally agree to honor the price… not cool… that should have been our first sign.
We rented for a month and were planning on moving out on ⁷⁄₃₁. We were informed by the management staff that if we move out by the 1^st of the month we would not be charged for another full month’s rent.
This was a complete lie! They charged us another full month’s rent and were unwilling to prorate any of the charges when we moved out on ⁷⁄₃₁. Basically they were trying to scam us for a full months rent. Now I have to deal with corporate to get this issue resolved. What a pain!
Trust me you don’t need the aggravation with these people. Plus, a 5×10 unit is way overpriced at $ 185. There are much better deals within the area at a cheaper rate. Thanks.