Century Tile & Carpet

Here’s my experience with Century Tile:
The first day was good, when I walked in I was approached by a saleswoman, provided a business card and all my questions were answered about the process of purchasing and getting a backsplash installed in my new kitchen. I left with some ideas on which product I wanted and called to schedule a professional measurement ($ 50).
After the measurement was completed, the saleswoman called me and asked that I come back to the store to finish up details of my order. I arrived at the scheduled time, however waited 45 minutes for her to become available (it happens, no big deal). We priced out, selected product that was in stock (remember that) and I took 2 samples home.
I returned two days later to complete the deal and make my payment. When I walked in the store, the saleswoman wasn’t there, they called her on the loud speaker and she came in from the back of the warehouse. This is where it gets interesting.
She seemed very restless and jittery. She walked around almost frantic and after she realized who I was and why I was there she sat down at one of the desks. At this time, she had yet to even look at me or acknowledge me as a customer. I asked a simple question about the installation and she jumped on the phone with the installer and asked him. I made some assumptions based on her behavior at this point. After explaining to her several times what I wanted, reminding her of everything along the way, I grew extremely frustrated, mainly because I felt like I didn’t matter as a customer. I paid in full ($ 1,100) and left the store as quickly as I could. I jumped on Unilocal and posted my frustration. See below:
«Pretty sure the lady that helped me was high. She was quite rude and didn’t seem to want to help me. I don’t recommend their service but I would recommend their product.»
MOMENTS later the manager calls my cell phone and explains he saw my Unilocal post and explained to me that the saleswoman was going through some sort of personal relationship issues. I agreed to remove my post, with plans to go into further detail of my experience.
16 days later, I get a call from the installer saying he has my product and has been waiting for me to schedule the installation. Not sure why he was waiting for me, but whatever. Now, why did it take 16 days after the day I paid in full, when they had product in stock? Maybe someone at the store wasn’t happy with me, I don’t know. About a week later, I’ve got my beautiful backsplash installed and couldn’t be happier with the product. Installers were awesome and very efficient.

Like the other reviews, I noticed it does take unusually long to be acknowledged as a customer (at a large nationwide chain where I work, we are expected to acknowledge customers with 5 SECONDS-​just sayin). I was lucky enough to be helped by the lovely and experienced, JEAN. She was extremely knowledgeable and interested in her products as well as her customers. I ordered marble tile for a kitchen backsplash. She explained the whole process for correct installation. The product arrived as promised a couple of days later. The pick up experience was a bit frustrating-​again waiting too long to be acknowledged or helped. I am not sure if Century Tile thinks they have a captive audience or what. But, I cannot help but think how many sales they are loosing due to mediocre service. Jean seems to be an exception. I will be dealing specifically with her in the future for my many, many projects.

This store has cranky old men who have little or no desire to assist the customer. They screw up orders and want to make little or no effort to assist the customer. Unless you know exactly what you want and can pick out everything yourself, don’t expect to get any service here. Even if you know what you want, they will keep you wanting forever while they talk on the phone. Avoid this store at all costs. Go to the Daltile store. The selection is much better and the salespeople are friendly. One time I requested a marble sample. It was a HUGE INCONVENIENCE FOR THEM to get me a sample and then they never bothered to call me to tell me the sample had come in. I called several times asking where the sample was and I finally ended up getting the marble tile elsewhere. Later I found out they charged my credit card for the sample anyway. Also, they really don’t know all that much about tile installation. But they do know how to upsell. If I could give them zero stars, I would.

Huge selection and helpful staff. We were renovating a 1970’s bathroom, and on a modest budget. My wife is very selective, and took almost a year to pick out all the colors, fixtures and tile.
The installers were amazing. Three of them took only two days to gut and refinish the entire bathroom. They knew exactly how to address the inevitable issues that arose, and did a great job. When they left, all debris was gone as well.
We’re extremely pleased.

Wide selection of all manner of tile: travertine, marble, slate, ceramic, glass, specialty, in the full gamut of price ranges. Super-​nice staff, though leaning more toward the salesman side than the designer side. It helps to know what you want when you go in. Just purchased my second bathroom’s worth of tile from this store.