Tuffy Tire & Auto Service Center

I went in for an oil change only and left without and oil change. To start things off the person who entered my information into the system was not very nice and seemed confused. I would say my name and he would repeat a different one back to me. I said my car was a 2003 and he would say 2000. So the whole process took awhile. Then when they finally got my car lifted up I thought things would go smoothly and I would be out in a half our. Ten minutes later the owner came out and said «We don’t do oil changes on cars like yours.» I was confused and thought he was joking and he wasn’t. He said my car was leaking oil and it was covering the engine. He also said the car was low a quart of oil. He took me out to see there was a little oil on the bottom of the engine. He then refused to do an oil change saying it would be a messy waste of time and no one would do an oil change on my car in this condition. He then kicked me out and said if you come back tomorrow we can take a look at where the leak is coming from.
After leaving I checked the oil dip stick and it was in the normal range. On the higher end of the normal range. I waited a week and checked where I parked and never saw any oil stain. To top it all off two days after my failed appointment I got a call about the repairs on my car. Fixing the door, changing the wipers, and patching the flat. Yeah that’s not my car. Not even the same make or model. I had to remind them who I was and said please remove my info from your computer. I literally just got my oil changed at a jiffy lube and I have no oil leak. Much nicer people here and I will never go to a Tuffy again. Worse auto service I’ve ever had.

If I could give 0 stars, I would. I took my van in for a leaky radiator hose. Before he even looked at it, he called and told me the typical mechanic scam, «oil is black, transmission needs flushed». I asked him why he was checking my transmission fluid when I asked him to fix a radiator hose. He then called back and told me the steam coming from the top of my engine (where the hose is) was actually a bad transmission, and the van wouldn’t «pull right». He quoted me 2 thousand. I told him not to touch it and I took it elsewhere, where they fixed the hose for 40 dollars. No trouble with the transmission. Very dishonest, and obviously thinks people must be stupid.

Honesty. This is the quality that I find lacking in almost all car repair shops. Yes, nearly all of them. Luckily this wasn’t the case with this place. Over the weekend my dad pointed out the fact that my passenger headlight was out. First feeling — huge bummer. I knew this going to be a fee I didn’t want to spend, yet it had to be done. Can’t risk the chance of being pulled over. Ugh, ugh, ugh.
So we began looking for a place where we could get the lightbulb changed. The first place most definitely tried to swindle me out of my money. No thanks. Onward we drove down McGalliard and happened upon Tuffy Auto Service Center. As soon as my dad and I walked in the door, we were greeted and promptly catered to – which was fantastic. My car was taken care of and there were no lies of «hidden fees» or crap about the wiring being the problem with the headlight. It was plain and simple — I needed a new light. The guy there fixed it and we were on our way. And he did so with the right attitude, which is all a girl can ask for when getting something fixed with her car.
I can’t tell you how many times I have been taken advantage of when it comes to my car. IT’S RIDICULOUS. So I literally dread going to these places. But, this one handled the issue respectively and I was on my way. Was it because my dad was with me? One may think that to be true — but in all honesty, I truly was treated the way I should have been treated. So, thank you Tuffy’s.

I have had my car serviced at Tuffys many times. Randy and his technicians are extremely honest and competent. They never try to «upsale» work that doesn’t really need to be done, and always give a fair estimate of the job. Likewise, Tuffys stands behind their work, and I’ve always felt they did excellent work. I’ve lived in Muncie for many years, and have had work done other places, but none better than Tuffys. I’m a big fan…