PetSmart

DO NOT GO HERE FOR PET DAYCARE
It’s against there policy let you see the areas the dogs play in. When I asked 4 times they said they would note my file saying I wanted to see where my dogs are all day! When asked why it’s against there policy they said because I could fall!!! Sounds very shady I also said I wouldn’t bring her back if I couldn’t see it they didn’t care still wouldn’t let me back there. Beware when you call they tell you no problem you can go back there!
If your dog gets there before 9 or is there after 5 they are in a cage alone!
When i picked my dog up she smelled like pee and French Vanilla. I’m 99 percent sure they sprayed something on her to cover up the smell of pee. Found out she smelled like pee because they only let them pee in there cages and in the room they are in!!!

I have had a terrible experience with the Grooming salon at this location. We made an appointment for our 2 dogs and reconfirmed the vaccinations that the dogs needed. Our vet even called the day before to confirm and told the person who answered the phone the dogs have an appointment the next day. When we arrived a the grooming we were told, company policy states we can’t do the dogs for 48 hours after the shots… What!!! I called and the vet called and now you tell me we can’t leave the dogs… When I called to complain to the manager I was told by the groomers there was no manager in the store, I asked for an assistant manager and was told nope, no one there. I called back and finally got an assistant manager. (I think I was lied to by the grooming staff) the asst manager said he would talk with the manager the next day and have them call me back… That did not happen and when I called back I got a different asst manager first apologized for not getting back to me, but then put me on hold and came back and said, «I just spoke with the grooming to get their side of the story». Hey wait a minute I haven’t even explained to you what happened… I really don’t know what their customer service philosophy is, but obviously the customer is not a priority. We have used the pets hotel at this location many times, and have not had any problems. We have also taken our dogs there monthly for grooming without an issue. Maybe management has changed and for that reason I do not think we will be bringing our dogs there again…

Went into petsmart looking for a small animal to take home today and instead got insulted by some «know it all» employee named Laura about my pet ownership skills without her even knowing who I am or what kind of pets I own. Thank you Laura, now I’m never going to come here again lol.

This is a review of the grooming available at Petsmart, and not the store itself.
Our typical groomer moved and we had to scrounge for a new one. We had given Petsmart a try in the past when they were located off Rand Rd. Dropped off our dog to a fast and friendly staff. That was the highlight of this review. Upon picking up our dog it was clear we needed to keep looking. They buzzed him but it was very uneven on the sides and did not blend well at all. Low quality hair-​cuts.

I love, love, love the staff at this PetsHotel. My dog loves coming here, the staff is really friendly and recognize my dog Ruby before I even get all the way to the counter and her tail is definitely wagging! I always get a report card and almost always with a freshly washed blanket. At Christmas they sent me a picture of my dog while I was away, and they offer holiday treats and sometimes festive bandanas. I have taken my dog to another PetsHotel that is actually closer to my new house and it’s a completely different experience. I go out of my way to keep coming here because of the staff. Thanks for taking great care of my pup!

Just had an amazing customer service experience with the fish department. Thank you for your expertise and suckering my husband into spending over $ 170 on fish supplies. We are happy, especially since we went by Petco first and were disappointed in the non existence of staff and supplies.

I really like this location. The staff had always been very friendly and helpful.
I mostly come here for fish and fish supplies and I have bought my hamster at this location as well. They only sell females which I wasn’t thrilled with, I’ve had better luck with male hamsters but that’s just what they get delivered.
I’ve even had to call a few times to see if they had certain fish in stock and they were friendly over the phone. Very happy with my experience.

Words cannot express how wonderful the staff at the Petsmart are, especially at doggy day camp. I take my little schipperke, Leo, there frequently — and full-​time when I am working. He LOVES it! He gets so excited when he realizes I’m pulling into the parking lot of the store! All the employees treat him like he’s their own pet. I feel very comfortable leaving him at Petsmart and have the utmost respect for their operation. On a couple of occasions, I’ve had to leave Leo for extended periods and he’s been very well cared for. What I really appreciate is that even though Leo is a smaller dog, they let him get down and dirty with the big guys because of his high energy level. I want to give a special shout out to Mitch and Dan, who are always friendly and helpful! Thanks to EVERYONE! The groomers too — I just love Petsmart!

I was unhappy with the daycare services. My lab has a ton of energy so I expected that when I dropped him off he would be worn out by the time I picked him up. This was not the case. I even walked back to see the room where the dogs play which is very small. The handler who had to be a teenager had little to no interaction with the dogs. He would even squirt the dogs with a water bottle when they barked or did anything dog like. Now thanks to that my dog is terrified of the hose. Do not bring your dog here. They will not treat your best friend as they deserve.

LOVE this store! I have a 7 month old puppy and I take her here for practically everything. I love the doggy day camp especially. My puppy gets bored when I’m at work and this is a great way for her to get some of that energy out while getting her accustomed to being around other dogs. She is pretty scared of bigger dogs, but they keep them separated, which is great. I’ve watched her play a bit before they grab her and she looks like she is having so much fun! Plus she is exhausted for the rest of the day, which says a lot. (it is impossible to tucker this little girl out) The staff is always so nice and they’re very sweet to the pup. The other day, I asked that she get her nails trimmed during her stay and the groomer was booked up all day, so they did it right when I got there and even COMPED it since it wasn’t done when I got there. Then, I mentioned we were having some problems with her being a bit destructive during the day, and they called the trainer over right away. She talked to me all about Bella’s problems and suggested the best training class for her needs. Of course, I purchased it on the spot. What would I do without this place? They make owning a dog so much easier for me. By the way, I read a comment below about someone thinking the daycare is expensive… it’s actually the most affordable I’ve ever seen. It’s $ 15 for a half day and $ 21 for the entire day.

Love the grooming people here. They seem very patient with lil copper here, a chihuahua… but a friendly chihuahua! Staff is always very nice and helpful, everyone we’ve run into here are real animal lovers which I hope is always a given for a pet store but not necessary true. We didn’t really like the training we had here as it definitely seemed liked a t-​ball coach that just wants their team to try and have fun out there. Now it’s not bad but guess I just expected more. Overall a nice clean organized store.

I stopped here today to use some coupons and stock up on treats for my dogs. Staff people here were very friendly and the store was very clean.
As I was shopping I noticed that this location has a ‘doggy day camp.’ Boy did those poor dogs look bored. There were two employees hanging out by the check-​in desk and another employee inside the play area more or less twiddling his thumbs. Some of the dogs were laying down staring out the windows; they looked so sad.
thought doggy day camp was supposed to be fun for your dog; a way for them to release all of that energy, socialize and play. I didn’t get that impression here. The guy working in the play area wasn’t even trying to play with the dogs – then again, maybe the employees are just there to supervise? Who knows.
I’m sure this service is very costly and I sure wouldn’t bring my pets here to be watched.

It feels like my hubby and I live at this store. Charlie, our 60 pound, sweet-​as-​can-​be dog, loves it here. He’s been to doggie camp, the pet hotel, and 2 doggie schools.
He LOVES doggie camp and always comes home tired because he’s had so much fun. Although he was happy to come home after spending the night in the pet hotel, you could tell he was well taken care of. As for doggie school, now that we are finished with the 2^nd class, we can really see the difference in his behavior. (We made it a point and will continue to do so, to practice with Charlie what we were taught in the class. Danielle was our instructor and she was great. Personally I think women can take away tips on how to train their husbands too. Just kidding. ;-)
The staff at this PetSmart are so great. They remember us, which is nice, especially because they seem to really like our dog, which for us is like our first born son, so when they comment on how much he’s grown, or his behavior has improved, it’s a nice touch. The prices are standard but they have a lot of sales and you can get coupons emailed to you.
We also adopted a kitten from the Star pet shelter at this PetSmart location. The kitten was one of the best choices we made. He was in good shape and well taken care of and a few months later we have an awesome, well adjusted 6 month old cat.
Finally, we take both pets to the Banfield at this Pet Smart location. We are very happy with them too.

I can tell you they have a huge selection of toys Stopped here only cuz companion specifically needed a Petsmart. Would not make this a routine stop as the prices on cat food (F Feast .65 can!!) are way too high.
They do carry Sheba moist cat food, which I cannot find at my local Pets Supplies Plus.

Very happy with this PetSmart. They closed their Arlington Heights location and opened this store at Randhurst.
The major difference is that this location has day camp for dogs. We take our dogs there frequently (we have unpredictable work hours) and they’re allowed to play with other day campers for seven hours a day. Needless to say, they’re wiped out by the time we pick them up. They lay around the house and rest the day after their stay, too!
The staff at the hotel/​camp are very friendly. They remember our dogs and are always happy to see us walking in.
One of the trainers, Heather, also accompanied PetSmart to the new location. She’s extremely knowledgeable and her training practices really work. She was recommended to us by a couple friends who also had her for a trainer. Watching our puppy pick up on commands and tricks so quickly made us believers!
I can’t give five stars because we had an issue with Banfield misdiagnosing one of our dogs while we were in the middle of a vacation 600+ miles away from home (fortunately, the diagnosis was completely overblown and there was no issue at all).
Other than that, this store is exceptional. We have a Petco right up the street from us and have no problem passing them by.

Wow! This place is amazing!
We are the proud owners of a very spoiled Chocolate Lab. When my wife went back to work after moving to the area, we weren’t sure what to do with our dog during the day, as she is elderly and unaccustomed to being alone for long periods of time. Since neither of us work close enough to home to let her out, we had to quickly explore our options; day care or a dog walker. We made an appointment for one week at PetSmart while we obtained dog walker quotes– the quotes were no longer necessary after the first day, as we were hooked!
The staff at the PetSmart is second-​to-​none! They are always so excited to see our old girl, and watch over her as if she were their own while she is there. They cater to her every need, and make sure that she gets all the exercise, food, and belly-​rubs that she could ever need.
They also make sure to tell us if they see anything unusual, so we can check with the vet if necessary– all in all, I think many children would be lucky to have the care and concern shown to them in day care as our dog receives there.
Calling Petsmart was the best choice we could have made… If you’re thinking about a dog walker, you should really consider this. It’s not much more expensive, and our dog is exhausted at the end of the day from all the play with her friends. The best sign that she loves it is that she pulls on the leash every morning as she runs into the store so she can greet the staff.

This review is for the Pet Hotel.
The staff is friendly and buttoned-​up. They not only took time to explain their treatment/​care of each ‘hotel guest’ but also answered (a lot of) Q&A from my parents and me. When they learned my dog was a shelter dog (adopted after being rescued from an abusive situation), they made notes /​took steps to help him acclimate to the hotel.
Would highly recommend this place for boarding.

I would like to rescind my review about the Petsmart in Mt Prospect. At the time I wrote it, I was an overly protective mama to her puppy. I recently decided to bring her to the Petsmart in Schaumburg for her very first professional grooming. No regrets about making the appointment.
At 4 months old, she is up to date with all her vaccinations. Please read my review about the experience at the Petsmart on Barrington Road in Schaumburg, thank you!

this place is simply awesome!
i’ve had my dog — a belgian malenois/​shepherd named halifax — for almost 2 years when i started coming to this pet smart. my vet, dr. thomas, was reassigned from another pet smart/​banfield facility to this newer one, so naturally, i followed her here because an excellent vet is really hard to find… it was there where i found out that this is one of a handful of pet smarts in the chicagoland area that had a pet hotel and day care facility under the same roof…
i work in arlington heights and live in oak park, which meant that, because of the work hours and the long commute, my dog would have had to spend many hours alone in the house with a dog walker to come once a day to let her out… (my last dog had that arrangement, and in hindsight, i wish i approached things differently back then…)… previous to coming to this pet smart, i took my dog to another arlington heights day care facility (which shall remain nameless) which was very costly and, i thought, ultimately not a good environment for my dog — not to mention the people running it seemed condescending and rude… so when i found out about this pet smart hotel and day care service, i decided to give it a try…
and i’m really glad i did… the people at the hotel are VERY caring and trustworthy… not to mention patient; as this was my dog’s 3^rd day care situation in two years, i was naturally really worried about switching her yet again to another service… so on that first week, i was calling there every couple of hours to check on how she was doing… turns out my dog loves the staff and the facility, and she’s made several new bff’s there…
not only is the atmosphere and people at this banfield excellent, but the price is right as well… i was paying upward of $ 25 a day at the previous facility in arlington heights; here, it’s a standard $ 21 a day for all-​day day camp (basically a play-​all-​day camp) and $ 17 a day for day care (for more individualized play and care with one or more hotel attendants)…
for day camp, the dogs play in two large play rooms which are visible to the store thru large floor-​to-​ceiling windows; shoppers often stop and watch as the dogs play with each other and the hotel attendants, who play fetch, give belly rubs, and break up the inevitable doggie scuffles that sometimes happen… for day care, dogs spend more one-​on-​one time with a camp attendant or two, who will take the dog for a short walk and play outside, plus 30 minutes of playtime in the day camp with the other dogs… (i usually do a combination of day care and day camp thruout the week — they do play hard in day camp, so i switch it up to give halifax more downtime in the week that i know she needs…)
and as a bonus, every now and again when i check halifax out of the hotel at the end of each day, i’ll get a coupon (printed on my receipt) for $ 3 off my next visit! i’ve gotten about 50 coupons since i started taking halilfax here… AND as if that weren’t enough, after every 10 day camp (not day care) stays, you get a bonus day free!!! (they keep track of the days your dog — or cat — stays at the hotel and they email you a coupon after the 10^th stay)…
and speaking of the staff, they really go above and beyond the excpeted… i’ve seen them with my (and other peoples’) dogs… you can tell that they really like their work. sharon, zack, lisa, hailley, jill, and everyone who i’ve met at the hotel — and the store and the hospital) make a really excellent team…
so with the fine service, excellent care, personable staff, and pricing incentives, it’s really a no-​brainer why anyone should go anywhere else for doggie day care…
the bottom line is, the care and attention she’s (and I) been given from day one was fantastic!!!

This location has moved from Arlington Heights (on Rand Road) to here. It’s your typical Petsmart with all of your pet’s needs. I wasn’t offered help at all when I was in here, and the parking is HORRIBLE. There aren’t enough spots for all the people in here! It’s best to buy things when they are on sale here, otherwise they are super expensive. I only come here because they have the cat food that is better for my kittie’s health! Otherwise I would go to Target or something like that.