Midas

I have brought in three cars for an oil change and every time they stick me with a bulb replacement charge. The same bulb in all three cars!!! the license plate bulb. They know customers don’t check their license plate bulb. They replace it without asking so when you get the bill, you have no choice but to pay that extra $ 7. I hate liars and scammers!!!

I cannot believe what I’ve been going through with this company. First of all, my cars fuel pump died. I knew it was coming for a long time and finally it just died. Took it to midas ONLY cause my friend let me borrow her credit card for them since I didn’t have the cash up front and it was fixed… For about a week. Had it towed back there yesterday, luckily I had roadside assistance and it only cost me 10 $. No problem. So today I’m going to work at 345 car started up fine, I’m on the highway and the car just DIES in the middle of the highway. I call them totally LIVID!!! how is it possible that I pay 750 $ to get this fuel pump and it dies then they «fix it» then it dies again??? On the highway no less. On my way to WORK!!! And when i called them and told them the situation they REFUSED to pay for a tow and basically blew me off. I am so fed up and disgusted with whatever they did. And I BETTER get the money for the tow back. I can’t believe this crap. You’re better off letting your neighbor or your dad work on the car. Midas is bullshit go to your local trusted mechanic. Please don’t go to a chain. TRUST MEEEEEEE!!!

I decided to use a coupon today for an oil change at Midas. First of all, I called a few weeks ago to inquire about the coupon. I left a voicemail and never heard back. When I called today at 2:45pm, Jessie was very friendly and told me that there were two cars currently in the shop and I can come by at 4pm which was perfect. I showed up right on time and waited a couple of minutes in line. Jessie and a mechanic named Ted were standing at the desk, and before Ted walked back into the garage he asked me «what are you here for?» I said «I’m here to get my oil changed.» He said «Not today!!!» I said «I called ahead and Jessie told me to come in at 4pm» and he repeated «Not today! Everyone and their mother is dropping off their cars and I can’t do it today.» And then he walked away! No apologies. No suggestion of how to resolve the mistake that was made. Nothing. Jessie stood there looking dumbfounded and said «I’m sorry, we weren’t expecting to have this many people come in.» I kept my cool and booked an appointment for Monday, but cancelled it after driving up the street to the Jiffy Lube. In the time it took me to post my experience on Facebook, Jiffy Lube welcomed me in, offered me refreshments, went over in full detail the status of my car, filled my tires with air, changed my oil and checked all the basic stuff, and had my car out AND clean in less than ten minutes!!! And they were friendly. When I called to cancel my appointment I told Jessie how disappointed I was in Ted’s rudeness and she apologized for his unsympathetic manner. As nice as she was, it would have been even nicer if she pencilled me in after we spoke. Not planning on going back, obviously.

Having worked there at one time I can tell you NEVER get an oil change here! They put lithium grease on the oil filter gaskets. A BIG NO-​NO! It was done so to make it easier to break a filter loose when they come for another oil change.
Unless they have changed their ways over the last few years I would be VERY afraid! As for the other review here: Joe (The Owner) is always pushing for more «sales» of things. Hence why they are always telling you to get new things.
As for Cecilia (can’t recall if that is the proper spelling) she may be the only good thing going there. I always thought she was a total sweetheart. I might not have as many nice things to say about the owner himself.
And now that Mike O, and Chris H are gone I would question if they have any decent techs left. (Those two guys refused to put lithium grease on filters I might add!)

First of all, the lady they have working there Cecilia is pretty much one of the most annoying people on the planet. Also, every time you go there they try to convince you that something is horribly wrong with your car. The reason I go to Midas is to avoid paying ridiculous prices at the dealership for routine things. However, I went in there for an oil change after I just purchased a brand new tire and they told me I should really think about getting 4 new tires. A few months later I went with brand new snow tires on my car and the guy said I should get new tires.
We also took a brand new used car there and I guess implied that we wanted to know if it was in ok shape. The guy proceeded to check off that the car needed a new battery, new transmission fluid, new power steering fluid, and that it would fail inspection due to «serious rust damage» that had gone all the way through. He basically said the frame of the car could just break at any time. (He didn’t know the car had been through auction inspection which would never let a rotted frame go through without reporting it.) We were distraught and immediately thought the car was a piece of garbage, etc. We called the dealer and they were blown away and said they were going to try to get their money back on the car and immediately give us our money back. We then looked at the car ourselves and noticed that the guy at Midas didn’t even check the rust on the car— it is normal surface rust and he told us a screwdriver would go through (fail inspection) without even checking– it didn’t go through in the slightest when using force. He also told us we needed a new battery. He didn’t even check the battery and the car starts up fine and has no symptoms of needing a new battery but we have no way of knowing if it was replaced prior to 50,000 miles. (Neither does the guy at Midas and he didn’t hook up the battery to check.) Also told us we need power steering & transmission fluid without even checking it. (Once again he doesn’t know when it was replaced, assumes we don’t know either so just told us to change it without checking.) Once we told them we were simply going to return the car as per our agreement with the dealer, they started to act like nothing was really a big deal. One of the guys, Jim, even went so far as to look under the car and say «Oh wow look at this undercoating… I used to do this to people all the time when I worked at a used car dealership.» If you ask anyone what to do about surface rust on a car, they will tell you to sandblast any pieces of rust and then undercoat it to prevent more rust. If you see undercoat instead of rust or frame damage, isn’t that a good thing? Midas isn’t even a body shop and they don’t even have the proper machines to electronically gauge the length and condition of a frame. Apparently they will just see some rust and say your frame is rotted through. Every time I’m in here they are calling people out to point out something that is wrong with their car. I am going to go back to the dealer for oil changes even though I have my free Midas oil change. I didn’t know tires went bald at 15,000 miles or that frames of cars are rusted through because the spare tire chain of a 9 year old car has rust particles on it. Thankfully the professional mechanics at Midas of Mt Pocono taught me this.