Barb’s Harley Davidson

Coming from a 10+ year Harley Owner:
My review is strictly aimed at the Rental Department. They’ve been telling me for 2 months, «April 1^st is when we start renting bikes». It’s April 1^st & they’re pushing back rentals because of DEMO DAYS. Way to service your customers BARB’s!!!
ALSO, they are charging $ 200+ a day for Cruisers/​Baggers, compared to $ 150 a day from HD of Ocean County. (this includes ALL 3 insurances offered) Barbs is great for buying a bike, or motor clothes, & accessories.
Sorry rental department…1 star.
Lower rental prices & keep your promises.
I’m not a happy camper.

Took the MSF «basic riders course «or «riding academy» at this location. This review primarily covers the dealership although I’ll discuss how the msf class was as well. Paid a hefty $ 425 bucks for the course which is too expensive imo. Only reason i didn’t take it for $ 220 at Blackwood Camden County, NJ was because i didn’t want to get on the wait list and fight for a spot by calling everyday starting in January. Plus i figured, practicing on 500cc bikes would benefit me since i wanted to get comfortable riding my personal bike (700cc). Other msf courses have you ride 250 cc bikes and are half the price.
In day 1/​3, they had us drive out to another location (hotel conference room a mile down the road) instead of the actual dealership classroom because «people from corporate are visiting and they need the room «. Not a great first impression but oh well, no biggie. Day 2 + 3 were conducted on the range and I am very happy with the coaching and mentorship received from Bob and George. No complaints there. I learned alot and feel I have a solid foundation to work on. Although I will admit, I would have liked more real world tips and maneuvers when it comes to riding in traffic but I understand that knowledge may be beyond the scope of this truly beginner riding course.
Back to the dealership review. On day 1, we had the «tour» of the Harley Davidson brand. It was awkward, sloppy, and cringeworthy. Clearly the staff was not prepared for this at all. Every staff member from service, sales, parts initially didn’t want to talk to the group and looked around to pass the responsibility of giving the introduction to someone else. We were paraded around to the different departments and were met with a similar indifferent, uninterested staff. Not a tight run ship, was my first impression. This was off-​putting especially after dropping close to half a grand ($ 425) at the dealership for the course. Even if I was a prospective HD buyer, I’m sure this off-​putting «tour «would convince me otherwise. Sounds harsh but this truly was my impression of the place– perhaps I’m spoiled by the customer service level of Revzilla– in Philly. Another thing I want to mention is to not bother bringing bikes from manufacturers ie Yamaha, Kawasaki (imports) here for your servicing needs. After inquiring about labor charges for switching OEM tires back on my Yamaha, I was abruptly told «we only service American bikes «by the lady on the phone. Off topic but… as a beginner in this exciting hobby of motorcycling, I am slowly learning about the biased camaraderie surrounding Harley Davidson as a brand from their dealerships to even their not waving back at other riders not on Harley’s. It’s not about what you ride, it’s the camaraderie of being on 2 wheels enjoying a similar passion. Maybe that’s an unfair assessment since after all the sign does indeed say «Harley Davidson». Still, i didn’t feel welcomed weather that may be from servicing my import bike here to their group rides/​events. Sorry tangent over.
I will say that I was impressed with the organization and overall presentation of the dealership. The Riding Academy classroom and facilities were very well maintained. We were given courtesy, free access to a fridge fully stocked with waters and snacks in the classroom which was a very thoughtful gesture. Trust me, with 60 °F temps + heat from the engine + coupled with all the walking around you have to do around the range, you can easily get dehydrated. It was nice to know that you don’t have to bring a 6 pack of Gatorade or something everyday since water bottles were provided.
Tips for MSF course
— register EARLY
— be on time, leave house earlier than usual. Traffic on 295, 70, 42 is bad on weekdays.
— bring lunch. Fridge and microwave are in the classroom. But still bring, bananas and handy granola bars for the 10 minute breaks and a filling meal for the longer break
— if rain is forecasted, expect worst case scenario of coming back to complete that riding day portion since the riding range is «sealed «meaning it’s extremely slick when wet.
— only Mt. Holly, Camden & Runnemede DMV/​MVC validate the endorsements. Again, Cuthbert road, route 70 West DMV does NOT validate motorcycle endorsements on your license.

I usually visit Barb’s for some routine service items that I do myself. Never a problem. In and out quickly. I only come here because it’s close to home. Now just for reference I did not buy my ride here although it was an option 4 years ago. After looking at some bikes I asked the salesman for a price with some options I picked out. He told me «I can’t give you our best price unless you commit to buying from us». Say, what? How can I commit to buy without knowing what the price is? Really? So I moved on to another dealer 70 miles from my house who gladly gave me some numbers without a commitment to buy! In conclusion my review stars apply to the Parts Department only.

Picking up supplies for the spring oil change. Called ahead to make sure all items in stock. Picked up enough supplies for 2 changes to save a double trip. They are always having special events and even offer classes on sight. Plenty of bikes on sight if looking to make a same day purchase.

Good sales department. Madonna took my first call, gave the price over the phone and said they would come down in price. Connor handled my purchase of a ’15 Lowrider in a quick, friendly, no-​pressure manner that made me feel easy. I went on a very busy weekend, and it took a while to get a salesman, but the manager saw me waiting and got me fixed up quickly. It’s a hike from where I live, but I’d recommend Barb;s for sales. I have no experience of their service department, but Tiny, the service rep who told me about the service schedule was laid-​back and no-​pressure about purchasing add-​ons. Give them a call if you to get some prices. I’d ask for Madonna or Connor.

Well all I’m going to say is when you’ve been buying Harley’s for 20 plus years, spend money for parts and other Harley stuff you would think you trust any Harley Dealership when you need to have basic maintenance done on your motorcycle. Well we guessed wrong!!! We took our bike into Barb’s to have the fluids changed basically general maintenance and also to have it DETAILED. Anyone knows that if you have DENIM PAINT on your bike you DON’T put wax on DENIM BLACK PAINT!!! We got the bike back… and it had been buffed!!! The reason being is because when wiping the bike down… I noticed wax all over!!! Even when we were sitting at a restaurant someone was commenting on the bike on how nice it was but then the guy made a reference to the PAINT job… we told him it was DENIM BLACK… and his remark was «it sure is shiny for DENIM PAINT»!!! And you think that a well established business like Barb’s Harley Davidson… when you call them to tell them what happened that they would want to try and rectify the problem??? We took it to another REAL Harley Dealer that even freaking verified that it HAD on all account been WAXED!!! We’ve been trying now for 2 months to get the situation fixed and NO… no results, no true help and a bunch of bullshit!!! Just putting this out there so people will know that Barb’s Harley Davidson is a very unprofessional business!!!

No special place… the prices are the same as any other Harley dealership… don’t waste your time trading in your old bike .low ball quotes… better off selling it on your own. Their slogan.nobody walks. I did !

The BEST DEALERSHIP in the universe!!! NO ONE WALKS AT BARB’S! Came in to get a front tire and a rear tire gone in one hour flat awesome. Don’t believe the hype disgruntled customers are disgruntled customers they don’t even come here they just have to be assholes. I’ve been coming here since they were in the first building, this is the 3^rd.

I went to brians hd in langhorne and went round and round with pricing over a street glide special. I ended up walking out cause they said thats the best price and there is no way of doing any better. I called barbs and over the phone they beat brians by 1200 $. They earned my business 2 days later when I walked in to barbs and got the street glide special I wanted!!! Its true no one walks!!!

My bike has been in their service shop since the end of October. Every time I call they say it will be done in the next few weeks or parts were damaged in the mail or they ordered the wrong part. If I ever get my bike back, it will be a miracle.

I live in Bristol Twsp. Went to that Harley Dealer in Langhorne, Walked around the showroom for half an hour, poking around, sitting on everything there. Not one person approached me. One guy upstairs was talking on the phone with his feet up on the desk. I stood and stared at him. No response. Went down stairs and left. Drove 45 minutes to Barb’s in New Jersey, walked in the door and was treated like a King. Salesman showed me everything there was. I took a sweet Softtail deluxe out for a road test and bought it on the spot. Been back several times for scheduled maintenance, always treated well. «Can I get you anything? Coffee, cold drink»? Even Barb took the time on several occasions to stop and chat with me. Service Department needs a little tweeking, but I will chalk it up to an inexperienced tech and remain a loyal customer.

I walked into the dealer and was amazed on how friendly the staff was to me. I ended up taking the rider’s course. I’m glad I enrolled, it was the smartest thing I could of done. Learned a great deal of knowledge about safety and how to handle a bike on the course. The best part was riding in the rain. The instructor was awesome, I will always remember him. The parts and clothing department was very helpful. Hope to buy a brand new bike in the near future.

Bought my bike from Barb’s. Always had a good experience, friendly staff and well-​stocked. My only complaint has nothing to do with Barb’s but with HD itself. If you buy a new Harley be prepared for HD to wrap their tentacles around your wallet! They don’t call em Hunnert Dollars for nothing! But as far Barb’s itself, they are good people, offer great services, and their inventory is very well selected.

This was the closest dealer to Philly that we could find. They have a great selection of bike and their merchandise selection was fantastic.
Apparently, my husband even managed to pick out a pair of earrings with the sales reps help while I wasn’t looking!
I would recommend them if you want to browse bikes or pick up a gift!

Worse place I have ever bought from my sales man barely remember he was selling a bike. Then after I bought the bike the scratched the bike putting my tag on. That the gm said I did some how. Because scratching a bike right above the tag mount is easy. I only went to barbs because I knew what I wanted and they were close to my house. I will take drive next time I buy a bike or parts/​service. I would stay away if you don’t believe me hit up google. Stay away all they want is your money and to show a good face. just don’t turn around u will be stabbed in the back. That’s the feeling I got.

I have bought two new bikes from Barb’s. I have also used their service department on several occasions. Everyone has always been helpful and courteous. They deliver what they promise at a reasonable price. Hard to get better than that. Tom Norton.

Stay away from their service dept. Got a great price on the bike when I bought it but thats it. Had it towed in several weeks ago. They did a repair in the front fairing of my 09 Streetglide. I pick up the bike and they never plugged in one of the bulbs for the air temp guage. I brought it back several weeks later. They had the bike for an hour and a half. They say its all done. I start riding home and notice they broke the windshield. The technician butchered the reinstall I went back the next day. No one showed any concern. No one said «Mr McCormick, we are so sorry. We will make sure everything is taken care of.» You know, common customer service. None of that. Technician brings the bike out after 20 minutes, I inspect it and he crushed the trim in the windshield. I walk back in and tell them to bring it back in and fix it. Technician brings it back in, and fixes it. He brings it out and no apology just a «Is that it sir?» Like I am inconviencing him for his mistakes. This is only after they still havent fixed one of the initial concerns of very poor radio respection which they say my radio is «normal: But everyone elses radios area nice and clear.
I have heard many horror stories about their service. I will not step foot in there again. i will take my business to either Brians or Hannums and I recoomend you do not use their service dept. I have spent over a $ 1000 in th epast 2 months on clothes and accessories. Barbs just lost my money.

Been looking to purchase a Harley last few weeks. They are the only shop that refused to discuss pricing with me over the phone or via emails. Said I need to come in. I’m not comfortable with a business that would not give prices over the phone. If this was reputable dealer they should stand behind their prices as other HD dealers do. You wont catch me spending a dime with these guys.

I agree with Betsy P., the service department is worse than poor. They make promises and never follow up. Had work done on my Harley only to find I needed to take it to a different Harley Dealer to correct their poor workmanship. Buyer beware!