Total Cleaning!

Initially, Milton and his wife were very pleasant to work with as his wife’s team consistently cleaned my home with her team of 3 helpers. When changing days due to scheduling needs in the neighborhood, a price increase took place, a different crew began cleaning my home and we began to see differences in the quality of cleaning. As concerns were made to Milton, the issues were dismissed as unusual for the lead on the 4 person crew. It was not until others in the area began to complain that Milton acknowledged the issues with giving a 1 time $ 10 price reduction with the assurance that the issues had been corrected. Unfortunately, issues continued and information was reported to Milton requesting the original cleaning crew be reestablished but due to scheduling was told not available. When additional issues were reported, without notice Milton addressed concerns by terminating agreements with myself and others in the neighborhood who also complained of bad service.

I received a quote from them after an in home visit. The quote I received is almost three times as much as I’ve received from any other cleaner. My place is not large and it’s not particularly dirty. I asked if they would charge less if they took less time than expected, but apparently the quote is for the job regardless of how long it takes. I think that seems unreasonable.

Milton and the team are very responsive, reliable and the price is reasonable.
They’re like Ninjas in the Night — Fast, meticulous, quiet, reliable.
Thank you!

I would give zero star if I could to the owner Milton.
He quoted me the price and then changed it after they got here the first time, ok fine. Maybe I made an mistake. He checked on his staff just the first time while they were doing the cleaning which was nice but then he never showed up again. Which is fine too but it is not fine if customer tries to make appointment with him many times without reply. He could just ignore my msg for a whole week and said they were on vacation. He did that twice and how nice it is that they are on vacations twice In two months? I guess he just have enough customers and he doesn’t care anymore about keeping some of them.
The crew does come in on time and that is the one star for.
It is so hard to search for a professional cleaning crew in South Bay.

I found total cleaning through the internet with the expectation to just get an estimate on stripping & waxing the floors of my optical office/​doctor office.
After Milton’s visit I was seriously shocked at how reasonable & competitive their pricing was compared to the of the rest of the peninsula’s commercial cleaning services. After we had established a price Milton was so flexible on the scheduling & patient on me getting back to him that even if he wasn’t priced the best, his patience and flexibility with my scheduling needs he deserved my business.
After having my floors done, if you’ll excuse the pun, I was floored. The floors looks amazing. Nothing short of spectacular. I went in with no expectations beyond a clean floor & got fantastic shiny floors instead.
I cannot imagine using any other commerical cleaner for my business!

Had I been able to actually make an apt with Milton (who was non responsive to my calls, and late to respond to my texts) I may feel different. He was to contact me to schedule a time on a certain day, since I have moved 2 hours away, so I could leave payment. instead I receive a late night text message the Following night after being in town ALL day, saying he will be at my apartment by 11am. he wanted me to drive 2 hours to leave him money, at 10:30 pm? Mind you, I am 6 months pregnant. Can’t do it myself, and have been counting on him for a week!

Milton and his team are amazing. I have been using Total Cleaning for a few months on a regular basis. The crew is efficient, fast, always on time and does a great job. Love stepping in my house after the cleaning is done. Everything looks perfect. HIGHLY recommend.

After the last time they came back right away and fixed everything. It was perfect. I hope that the service will always be at this level.

Milton and Roxanna were first introduced to me by my realtor to thoroughly clean my house before I moved in. When I arrived the house was spotless and I was able to unpack immediately without further cleaning.
Milton and Roxanna have now been with me for six years. Roxanna and her team show up at the expected time and spread out through the house cleaning every inch. I don’t have to tell them what needs to be done they know what to do. When I have had special cleaning needs Roxanna makes sure they are attended to.
When I travel I prefer that Totally Clean comes on their regular days to keep an eye on the house and I always come home to find extra cabinets cleaned and sorted, clothes neatened in drawers, towels and sheets organized in the linen closet and my plants alive! Other jobs that may not be done on a regular basis are addressed.
Milton, Roxanna and their employees have my complete trust. They are careful with all of my clothing, furniture, pictures, breakables and valuable objects. Roxanna and I are friends and we share about our families and lives so it is a very comfortable relationship.
Over the years I have had several people help in my home and Milton and Roxanna offer premium service at reasonable rates and I highly recommend them for you, your family and home.
Home owner, Menlo Park, Ca.

Milton was polite, quick and efficient giving me an estimate to have the house cleaned. There were a handful of phone calls to confirm the time and date I needed. The 2 ladies who cleaned were helpful, and did a good and thorough job. The two men also did a good job of cleaning all our windows and screens.

My roommate moved out and a new person was coming, so I had to take care of the empty bedroom. I had no idea which company was good. Since I am an Unilocal Elite, I used Unilocal.This company was on the first page. I emailed all of the companies on the first page. I didn’t want to take any off even half a day, so I wanted to get it done very early morning or weekend. This company emailed me back very quickly and suggested insepection at 8:30 a. m in the morning, and cleaning on Sat a.m. They showed up on time (even a bit earlier) Impressive. As a Japanese, I love it.
Guys are very friendly. I had the room wall painted because there were molds and carpet vacummed. $ 320. First I thought it was expensive, but the guy worked 8:30 a.m. to 1:30 p.m. on Saturday. The wall was very nice now. I was satisfied.

Great service. Milton and his crew did an excellent job. My house after cleaning looks great.

Milton was able to provide a very reasonable price and quickly arranged total cleaning for our home before move in.
His team was very nice and whatever we asked, was done, including garage, chandelier, many high windows etc.
There were few spots that weren’t completely clean, but the huge amount of work that was done, is totally worth it.

Milton and his crew of 3 – 4 ladies do a very nice job. For us, the bathrooms and kitchen were the main reason for hiring them, which they do very well. We had thought that having the LR and BR’s cleaned would just be a bonus. But, as it turns out, they do a very thorough job vacuuming, dusting, and cleaning the blinds in those rooms. And, they also change the sheets and bedding in the MBR, which is a huge thing, as we have a split king-​size with two bottom sheets, four pillow cases, top sheet, and duvet cover. Man, it’s great not having to do that ourselves anymore!
I would imagine other cleaning companies do all that, and possibly do it as well as Total. But, I must say that Milton has been extremely flexible and responsive as far as scheduling goes. We have four animals, which means one of us needs to be home when they clean. (It also means there’s more for them to clean.) And, we can’t always be home on the exact days of our normal two-​week schedule. Milton has been extremely patient and accommodating adjusting to our schedule. That has been very helpful for us.

Milton, Miltoni, Miltonia…
After having fired my previous housekeeper for spending an hour cleaning what I can in a quarter of the time, I opted to give ‘Total Cleaning!’ a try with their fancy pictures of random house maids and what seemed to be sterile practices. Lo and behold, I found Milton’s wild side.
I have to admit that the first cleaning was a good job done by Milton and his crew. They had thoroughly cleaned every nook and cranny. Polished all the windows, wiped down all the counters. Cleaned the top of the fridge which I didn’t think of, but was pleasantly surprised by. My only gripe out of the first clean was that they left some odd grease from the mop job on my floors. It was clean? but greasy. Weird.
And then the next cleaning happened.
May I ponder this question: How many ninnies does it take to clean a one bedroom? At least 4 from Milton’s crew. What they all had accomplished during the subsequent cleaning trips, I am still asking myself today. The only thing I can piece together is that they help Miltoni devise and text me the most ludicrous excuses. I am a pretty busy person so I appreciate that someone will come do their job in my absence and we can both go about on our merry way. Milton’s famous excuse from the 6 month masquerade that he put me through was «Mr. Jeff I cannot enter the gate.» This was code for «I’m not going to be there to clean on time and I will bullsh*t Mr. Jefe that zee gate is no working.» Very clever but not so clever, Miltoni.
In the 6 month timeline of Milton’s services, every clean became less and less of a clean and an a la carte! Where the hell am I? Prime 112 Steakhouse? «What Mr. Jeff? We don’t clean microwave, that’s extra $ 5 dollars. What Mr. Jeff? We don’t clean oven, extra $ 10.» After 3 cleaning sessions I had to take a break from his ridiculousness. I felt as if I was just throwing money at this whining, nagging nitwit.
After the two month break my lease was up. Mind you our entire condo was completely empty. I called Milton to come wipe things down and vacuum, and maybe clean some scuffs. Literally a half hour job, max. This fool comes and complains! «What? A move out? I didn’t come prepared! I forgot my magic sponges to clean! I forgot my cleaning supplies.» Did he really come to a job site without cleaning supplies? YES. Because ‘Total Cleaning!’ is a scam and all they do is surface clean big surfaces in order to try to make you believe that they actually clean when they totally don’t clean anything at all. He even had the audacity to complain to me about having to go out and buy $ 5.00 Mr. Clean sponges. He cried so much about having to go out of his way I went and bought the sponges, and he still complained! One of his wenches had the nerve to complain about cleaning the bathroom mirror! I kid you not, she called us both in saying that she couldn’t remove the finger prints. What kind of cleaning professional are you if you can’t spray Windex evenly? What literally killed me was that he had the stones to actually tell me, «Mr. Jeff, we haven’t been here in two months so it’ll be an extra $ 10 to clean and an extra $ 20 for move out.» I just paid this money grubber and his band of wenches their shekels to get out of my hair. 20 minutes after leaving, he sends me a text: «Please let me know if you would us to clean your new place at Santana Row.» Was this a nightmare? No, this is Milton, ladies and gents. Don’t use this service. When it comes down to it, clean it yourself; you will feel greatly rewarded.
Total Cleaning! NOT.

I was a bit behind in setting up a move-​out clean for the ²⁄₂ condo I was living in, so I was extremely pleased when Total Cleaning picked up the phone when I called (that was not the case for three other companies I tried to call as I went through the Unilocal list), scheduled to come out for an estimate the same afternoon, and then scheduled the cleaning for the closest of a few days that were open for the cleaning.
On the day of the cleaning, the movers were running a bit later than expected, so when the cleaning crew arrived right on time, the apartment wasn’t quite empty as expected. The cleaning crew was great in being willing to work around this, starting with the rooms that were empty.
Everything looked great after the cleaning, and we got our full security deposit back.

Used Total Cleaning as we needed a cleaning fairly soon. We called many cleaning companies but Milton was the most prompt in reply. The estimate was quick and easy, and the quote was very reasonable. Arranging the cleaning time was also easy as he communicates through text and they work weekends as well.
On the days of the cleaning, the crew was very friendly and efficient. Milton supervised and inspected to make sure everything was thoroughly cleaned. Our place was transformed! Highly recommended and would definitely use Total Cleaning again. Milton definitely runs a business focused on customer satisfaction.

2 of my roommates moved out at the end of February and I wanted to schedule a move-​out cleaning. The bedrooms were fairly clean, except for where the beds had contacted the walls and on the windowsills where the windows were left open during hot days. The bathroom, however, was quite a mess.
Scheduling the housing estimate was quick and easy via phone call. Quick 5 minute inspection and discussion of which rooms to clean led to an estimate. Played phone tag a bit to nail down a time for the actual cleaning. Milton was quite responsive via text message as we kept missing each other on phone calls.
Easy scheduling of housecleaning for Monday morning between 8 — 8:30 a.m. with an estimated time of 90 minutes for the cleaning. Milton and 2 of his cleaners arrived promptly at 8:30 a.m. The cleaners started cleaning quickly after Milton showed them the rooms and bathrooms to be cleaned. They worked really hard and really well, considering they had another appointment to make (hard stop at 10:00 a.m.-ish).
They did a wonderful job on the bathrooms; sadly the toilet seat in one bathroom was so stained that it will likely have to be replaced. The stains on the bedroom walls similarly will need a second go-​round it seems, but they cleaned the windowsills thoroughly and made the bedrooms and bathrooms presentable (and usable) again! Very pleased.
Cost seemed to be about average for housecleaning (after I checked with some friends).
Overall highly recommended!

Total Cleaning cleaned my home for the past couple years. Their prices are reasonable for this area.
I appreciate that they have quality control. Milton walks through to inspect the completed work. He makes sure of details like replacing the trash bag with a clean one.
In all the time that they have cleaned my home, only one item was ever broken and they quickly brought it to my attention and offered to replace it. Accidents are inevitable, it happens to everyone. What matters to me is the way that it is handled and they were very professional about it.

Total Cleaning has been cleaning our apartment for about 1.5 years now. They do a great job and do it pretty fast too. The previous company we used took 2 – 2.5 hours (and still somehow managed to miss a lot of stuff) but the Total Cleaning crew usually have our apartment cleaned within 1 hour so they are a lot more efficient.
I also like the fact that they use more natural and less toxic cleaning products.
Another big plus for me is that they are reliable. The cleaning service that we used to use would forget to show up about 70% of the time even if we called the day before to remind them. We have never had that problem with Milton and his crew – we set the next appointment when they are finishing up and then they show up on that day without a problem.
All in all Total Cleaning is by far the best of the three companies that we have tried. I highly recommend them.