Sight Optometry

I believe that this place has gone downhill since my first review back in 2011. The office is staffed with many people all running around, doing who knows what, yet they are not efficient. The staff are also young and not very competent people. I decided to go elsewhere. I believe the optometrist (Dr. Kuo) is still good, if you can get past the army of less competent people running the place.

Our family has been going here for the past 3 years. The staff is very nice and attentive. They have a nice selection of glasses and the employees are helpful and courteous in helping to choose a flattering pair of glasses.

Even though I live an hour away, I still come here for my eye exams and glasses. Dr. Kuo is absolutely awesome and extremely thorough! They have a very nice selection of frames here.

I came in to have the nose pads replaced on my glasses. I had never been to Sight optometry before. The wait was short and they were helpful, courteous and awesome! The person who made the repair put in 2 new pads, let me try them on and made the requested adjustments based. She even noted where the marks from the old pads were on my nose. When I got them back the second time they fit just like they always did. I am likely to come back for all my eye care.

My wife ordered her contacts here at the first of December. On the 13^th they called to say they would be ready on the 15^th. On the 15^th she called and they said their delivery would arrive after Noon. The order did not arrive.
On January 3^rd we called and they said that there must have been a mix-​up; the contacts were never ordered.
We downloaded the 1 – 800 contacts app instead and they will be delivered in 3 days. We will never again go to Sight Optometry.

The eye exam was great a few months ago. I did feel a little pressure to order the most expensive glasses and frames, but they’re sales people. I get it. The process to order contacts was HORRENDOUS! I went in a little over 3 weeks ago to place an order. There was a nice older lady who took the order. I went in for 6 months’ worth, but she suggested 1 year. A little annoying, but now I’m glad, because I will not be back! She told me that they were in stock and would be at the office in 2 days. She gave me a box for my right eye, since they were there. A week goes by and I don’t hear anything. I go in to ask about my contacts. Whoever was at the front desk acted as if they had no idea what I was talking about. But they said they’d call me when they came in. Another week goes by and I call before going in. Some girl tells me that they are back ordered, but will be in soon! Seriously?! Why was this not relayed to me when I ordered them? I asked if they would be here in time for Christmas as I’m leaving out of town, and it’s been over 2 weeks at this point. Yes, she said. Another week goes by, still no contacts! I called this past Monday. Still back ordered, and again they pretend first that they don’t know what’s going on. Another woman gets on the phone and said just kidding, not back ordered, and they would figure it out. She called me at 8:30pm that night and said that the contacts would be in the next day (Tuesday) after 12:30pm. Imagine my surprise when I go to pick them up, AND THEY’RE CLOSED ON TUESDAYS! I go in today at 10:30am, and once again they act as if they don’t know what’s going on. Two people tell me they’re looking in the back. Then I hear the woman who called me on Monday night tell the older lady to tell me they should be in today by 12:30pm. At this point, I’m beyond heated. The older lady is clearly their buffer when they don’t want to give bad news. I call back today at 2:15pm to ask about my contacts. «When did you order these?» WHAT?!! I tell them over 3 weeks ago. They put me on hold and put the older lady on the phone to tell me that they’re now in the office. I finally picked up my contacts today. I will NOT be back. Now that I have my prescription, I’ll just order from LensCrafters when this supply runs out. It’s a shame because the eye exam was pleasant. The office staff needs an overhaul.

Candace and the team at Sight Optometry are awesome! I originally found her because she was close and the only one open late and on Sundays. I’ve been going there for the last 8 years now and will continue to do so. It’s almost like visiting family! By the way, 5 years ago, I moved to Marin and my wife and I still drive past hundreds of optometrists to see Candace every year.

Dr. Kuo is super sweet and knowledgeable. She makes annual eye exams actually sort of fun! She and her staff are easily reachable by email or phone and she’s great about following up quickly if you call with any questions while she’s with a patient. I have dropped by multiple times to pick up contacts, check out glasses, or something or other, and I always feel comfortable and welcome in this office.

Don’t go! Higher prices than other stores, and also try to add more money ~~ I won’t go back

Been going to Sight Optometry and Dr. Kuo for several years. I like the business, but especially Dr. Kuo. One review called her a «Chatty Cathy» but I really enjoy the repartee with her — same sense of humor, I guess. She has been thorough in the exams and has taken extra time to look into some peculiarities. Appreciate that — it’s about my vision, after all. The staff are pleasant and helpful, but I gather there is some turnover. I didn’t feel pushed to buy expensive frames. Recommend Dr. Kuo highly.

I have to say, the Dr. Is good for eye check up but the overall business practice is kinda making me to feel not very trust worth it. They seem try to make any way to trick you into spending more $. They even charge me on my credit card, and my insurance company with same service. So make sure you check your insurance if they double charge you. I will never go back.

My appointment was at late of the day. It was delayed due to previous patients. The doctor seemed to rush to leave. He was impatient to answer my questions. So was the routine checks.

Great experience with Dr. Kuo. She was absolutely fabulous, and my contacts fit so much better now. My power also went down, which I sincerely was not expecting. Incredibly knowledgeable and professional, and I left knowing I was in great hands with her.

Good doctor.

Dr Kuo is great, also they have good European frames selection.
3 stars due to the bad services experience like adjust frame. My frame is too loose when I first got it. (When I tried the frame, it was perfect) I asked the service people to adjust it. The lady who did the work completely wrong, the frame become so uncomfortable after her change. I went back couple of times, now the frame become a little better, not still not like the first time I wear it. Even more, the nose pad arm has been bended too much, I am afraid it will break in the near future.

This is the second time I am getting my glasses done at sight optometry. Really love this place. Very friendly staff. They are very patient when you are selecting glasses and give their inputs as well. The glasses are done in timely manner and they have a wide range of glasses to select from.

I love their selection of specialized European frames. (i.e. IC Berlin, Lafont, Lindberg.) Many of which are made to order if you like a particular style, but want different colors. I find these European frames are more stylish, unique and lighter in weight compared to typical frames (even designers like Chanel, Gucci, Prada).
The optometrist is also very accommodating when it comes to rush orders or opening shop at odd hours for eye exams. The only bone I have to pick is their eye exam equipment is not as advanced as other optometrist I have been to (i.e. for testing blind spots, I am accustomed to a fancy clicker machine, but they were still doing old school «look at my hand» exam.)
Nevertheless, I love these people, and they are my go-​to for prescription glasses!

We came all the way from Los Angeles to see Dr. Kuo. She is fabulous and her entire team is great. Everyone took care of us, and we walked away with some great glasses. Their selection is excellent and reasonably priced.
We look forward to seeing her again the next time we’re in town for a visit.
Also, a special shoutout to Jackie for being awesome and helping us find the perfect frames!

Best treatment on this side of the bay. Many insurance plans accepted. Competitive prices. Doctors had incredible manners and were listening to my vision issues while prescribing good solutions. Front office staff was professional and friendly.

Sight Opt has the best review, so I thought I give it a try. My 10 year daughter’s optician was pleasant and professional. My brother, an ophthalmologist, suggested that she wear a pair of glasses that were 0.25 diopters weaker than what her eyes measured. This will help reduce eye strain. Surprisingly, Sight’s eye doctor concurred and was willing to prescribe lower powered lenses — just like we wanted.
Their associate was very patient with my daughter — who spent a good ONE HOUR trying all the different frames they had. We were so glad she was patient.
Since we had a good experience, I decided to buy a pair for myself. I have VSP insurance which gives me a free $ 160 frame every 2 years — so why not. My brother already given my some fancy frames, so I bought another pair for keeps. They kindly gave me a great deal — but only because my wife didn’t like the first pair that my daughter picked. Lesson here is — bring your wife along and let her pick frames for her sons and daughters! Sight gave a great deal for a 2^nd pair of glasses for my daughter — this time I insisted that my wife picks her frame. Later, when we asks other 10 year olds which pair they preferred, they all picked the same frame that my daughter picked. Lesson here is — let your daughter pick her frame if you want her to wear glasses that are in vogue with the younger generation. Don’t bring your wife along.
Their associate Grace sprang a 2^nd surprise on us — since my wife complained about our girl’s first frame, she requested the owner to give us a generous deal on her 2^nd purchase. I don’t think there’s another optician in town who would be so kind.
They are closed Saturdays; I happened to pass by Saturday and saw Grace inside behind locked doors. They kindly opened the door just for us — so that we can pick up our frames. A pesky pedestrian bulldozed her way into Sight Optometry, even after they tried to turn her away. Grace told me that this pedestrian has been bugging their shop often and tried on every pair of frame in the shop– without purchasing. I am amazed at Grace’s and Dr. Kuo’s patience with pesky people! They are worth 5 stars in my opinion.