Safeway

This Safeway has been the nicest I’ve been to. The most important thing is the employees here go above and beyond for their customers. Shout out to Kevin in the Deli dept and those working at Starbucks booth.

Came here for a breakfast burrito when i was running late for a meeting. when i got to the counter there was no one there so was getting antsy. Some other staff members/​managers saw me and called the person out which was nice. She made my burrito quickly which was nice but then when i left and took a bite i found that the potato wedges were cold– it was disgusting :(its sure it was a one time thing but i was pretty bummed.

The pharmacy technician on duty on ⁵⁄₁₃ evening was very rude. I got several over-​the-​counter items and wanted to ask her if I can pay at pharmacy counter. She was showing a grumpy attitude to me, hinting me to go away and check out at front grocery lines and walked away.
Then I wanted to ask her if it is OK to pay with my health saving debit card.
‘I got another question…’ Without waiting me to finish my question.
«Oh, you got question, please talk to pharmacist’. and walked away again.
After pharmacist came over and understood what I wanted is just to pay with my health saving card then asked her to help me check out. She intentionally ignored me and got another customer behind me to help him check out. The worst part is she asked me to step away from the counter and stand all the way to waiting point for prescription pickup; saying to respect other customer’s privacy even I was 5-​foot away.
This service is really unacceptable. Very disappointed.

I work in the same complex as this Safeway and frequently head over to grab a lunch or late groceries. But this deli is the worst, I was ordering a Sandwhich and the lady kept talking to me while making my Sandwhich abou my baby (I’m 35 weeks pregnant) in the middle of making my Sandwhich she pulled out her phone to show me pictures of her grandson. I told her she shouldn’t handle her phone while also touching food. She put it away and put new gloves on, no apology, no nothing. Seriously?!

DELI SECTION sucks. Especially this lady named JULIEY, has a really bad attitude. I have been there hundreds of times and it’s always same. They make you feel like, you are welcomed at all. some mornings I really feel like I don’t want to deal and start my day with these peoples attitude.
(I’m the brown dude, likes veggie breakfast burrito)

I usually swing by there after work to grab something from the deli section. I can never seem to get help. The ladies in back would prefer chatting in spanish and not take into consideration of helping a customer. Great store but getting a kale salad should not be a painful process!

I don’t know what it’s like during the day but don’t go here after 10pm. Went here one night and as i was shopping, i noticed only 2 lines open with 10 people in each line. Figured it would die down, but when i was done shopping and came back to the checkout area, the 2 lines were even longer so they had not opened other checkout lanes and the lines were not moving! I guess everyone in line was so tired that no one said anything or thought to ask for a manager. I usually do this but it was late and i was tired just like everyone else. They had many workers in the store stocking the shelves. Not sure why they did not call any of those people up. Seems like no one is managing this store. I looked at my goceries that i had just spent 30 minutes gathering and noticed the lines were really not moving and asked myself do i want to wait another 20 – 30 minutes more around 11pm at night or do I need to get home to my family? I’ll never go to this Safeway again. Too bad since it seems like a nice store.

understaffed. 3’s a crowd’s a joke. Apparently this store never bothers to follow the policy, note the 12÷13÷15 review by Ben R. that says the same thing. If you’re not even going to try, at least make it in internal policy instead of putting up stupid signs all over. Spend the money on some staff.

A shocking and painful experience with Safeway on San Antonio in Mountain View, California has forced us quit shopping there after 13 years’ relationship with their as our major grocery retailer.
In 8÷30÷15, my husband bought a bottle of milk, expired at 7÷24÷15! He got it at late of the night before flying away for a week-​long business trip. As usual, I put the milk into my black tea in the morning. In the next day, my stomach started to be very sore. Then I suffered a severe diarrhea, a bad headache. I felt nausea and sweat a lot and no any over the counter medicine solved the problem. I had to canceled all my appointments and work. Until there of days my daughter tried to get some milk but she stopped and yelled: what a hell… This milk is… supposed to be ‘Sell By’ ⁷⁄₂₄! You can understand my feelings: shocking, sad, confused…

Granted I’ve only been at this Safeway location once just this weekend but on this first visit, I encountered a friendly and helpful staff member at every department that I walked into. Someone literally greeted us with a smile and asked us how they could help us. If I didn’t already have lunch plans, I would have gone with some General Tso Chicken from the deli or a Samosa. Yes, they had these two things and plenty of other items in their deli department. This store has multiple things going for it: super nice and attentive staff, gluten free options I haven’t seen at my local store, sushi, specialty meats and cheeses, high-​end wines, Asian foods in the deli (samosas, baos, General Tso Chicken, etc.), and stuffed clams in the butchers/​meats area. The store was very clean and has a little sitting area by the Starbucks/​bakery for you to eat your snacks/​lunch. This store is close to many restaurants so if you needed to grab lunch and groceries, you can do that. If you’re driving down the 101 and just need to pick up something for a dinner party, they have very good options you can pick up.

The staffs from the Deli area are always super helpful and nice. Whenever i stood there trying to figure out what i want to eat, they will come right up to me and ready to take my order. I love their deli department staffs!
As for bakery staff, i do not have as much merry experiences. One time i was trying to confirm if certain bake good are sold out or are in the back and not yet to be displace on the counter. The staff members were chatting with their friend and ignore me for the longest time. Her friends saw me and also ignored me. Even if i stated, excuse me, mind if i ask a quick question. I was ignored. It’s like, you are working… you are not on your break or outside of work. Can you please be more professional?
Also, the staffs on the ground floor, they do not have nice attitude. I’ve been given a look like, why are you asking me the question. Also there are times when i walked up to the staffs for a question, they will be like, im off my shift go ask someone else, don’t bother me.
Overall, i understand it’s a supermarket you guys are also tired. But please be professional when you are working in the store. Overall, they have great selections, but might want to work more on staff training.

The world’s largest safeway doesn’t have lard. Huh?
Alas, Unilocal insists I say more. So go someplace else for food basics?

This is my favorite Safeway. It’s spacious, organized, well-​stocked, and well-​designed. Parking can be a pain in the main lot, but I suppose you can always use the garage.
Minus one star for never abiding by the «3’s a crowd» policy. See attached photo with seven visible people in line and another three who didn’t fit, plus me. Signs and PA announcements describe how a new checkout lane will be opened when there’s more than three people in line, but this policy is never enforced at any Safeway.

Boy, this place has gone down in recent months. I’ve been shopping here for 10+ years including years at the Safeway on California. The prices used to be pretty good but lately far fewer items are on sale. They have also been doing a poor job keeping things in stock. The Safeway on Shoreline is much better even though they are smaller.

This is one of the more run-​down of the different Safeways in the Bay Area. The deli area where they serve hot and pre-​made food usually displays food that look unfresh or had been sitting out for a while. Whenever I order the «rice bowl», the container seemed to change from month to month making me wonder if I am getting less or more than I should for what I pay. The Asian food area looks really, really bad.
I have eaten at Chinese restaurants and Panda Express and other mom-​pop places where they serve «fast food», but, this Safeway’s version looks really, really gross. So greasy and tastes stale to me. If something looks that bad, I also have to wonder if there are bacteria and other microbes that might have dine on and defecated their crap on the food … something the GM should really look into because it’s illegal to serve expired food in California.
There is also a very fat Asian girl who works at this Safeway (usually in the sandwich and deli area) who seemed to always have a bad day. She’s rude, curt and gives customers that «fuck you» love. Wonder why she would go to a job where she seem to hate so much and have to deal with the public that she seem so inept in dealing with. Only Jesus could force that grumpy, cold face of hers to crack a tiny, tiny smile. Maybe she needs a permanent vacation from a customer service job. I never go to a place expecting anyone to kiss my ass, but, at the same time, I do not expect employees who work with the public like at Safeway to treat me like they are doing me some damn favor for shopping there or doing business there. Again, maybe a major problem that comes from the GM.
The bathrooms here are okay in the morning. But, if you should ever shop here and need to pee or take a dump later on into the evening or night at this Safeway, you might want to bring mace and camphor. Strange people lurk in the bathroom and it just reeks of feces. Twice, I visited the bathroom and nearly died because it smelled so bad; there were also feces on the toilet seat and on the tissue that was just left on the floor! Mary, Mother of Jesus, how does any place like Safeway not deal with such a serious problem like this?
There seems to be a pattern of lack of hygienic and sanitary considerations with food and bathroom accommodations at this location of Safeway. It is not even that old, so I have no idea how the GM or the leadership at this grocery store seem to ignore things that are important in terms of business regulations and the impression it makes on customers.

Several times I’ve come to this Safeway I’d usually end up with a grumpy cashier, but yesterday my cashier was Axel, and Axel was so friendly and so helpful and it definitely made it a nice experience. I give five stars for Axel!

It’s a grocery store, what can i say. Since its new and there’s apartments right above and next to it the parking situation sucks. You can go in there and shop, it’s a clean well put together store but I’d terrible if you need help. If you were to go to the customer service desk it’s a ghost town so be prepared to do some waiting. Then also expect for the first person to come to have no idea how to do anything so you’re going to have to wait some more!

Dear safeway,
Could you please please please reduce the use of sugar on your cakes and pies…
They’re taste good but way too sweet…

— There was hair in the deli coleslaw. I was willing to pass that off as an accident and not mention it here, but when I went to return it, there were no apologies and the behavior of the person handling the return was quite rude.
— On multiple occasions they have not honored «Just for U» coupons (or cited «exclusions» which you cannot find out about in advance of the check-​out line. There certainly isn’t any fine print online to indicate such «exclusions».)
— Mobile site completely inoperative
— Coupons advertised in-​store as available on «Just for U» site are not actually there
Summary: they lure you into the store with coupons and proclaimed deals, but then do not honor them. Without the coupons Safeway is much more expensive than other local stores (Trader Joes, Sprouts, Whole Foods, etc.) which definitely have higher quality (and more sanitary!) foods.

Lots of variety, big space and all but omg someone clean the café seating area. Whenever I get here, there’s left over food abandoned on the tables, wrappers on the floor and etc. Oh and there’s wrappers under the soda machine.
Besides that it’s your usual Safeway. Just please have someone clean the café seating area every once in a while at least.

This location is usually packed in terms of parking because it shares it with a ton of other businesses in the area and weekends can be a challenge. BUT, what endeared this Safeway to me was when I went to their meat section and saw a bounty of 50% off tri-​tip and ribeye meats that were discounted in order for them to be sold quickly. I bought all of the tri-​tip and ribeye I found which was close to about 8 pounds of meat. Did I need that much meat? Nope… I admit it was a bit over the top. In previous visits to Safeway, the clearance meat usually does not have what I like. I felt like that day, all of the times I was disappointed with that section, got paid back to me that exact day.
Did I feel bad that I channeled being a hoarder and took the entire selection of clearance meat that I wanted? Yes but that guilt went away as soon as I made my getaway out of the meat department.
Hopefully the next time I come back here, I hope they also will have some hidden treasure bounty in the clearance meat section again.

It’s huge. They always have a couple new products around. My problem is lack of employees. For a place this huge, they only ever seem to have 3 cashiers, which usually means crazy lines. Employees are nice, I just wish there were more of them.
Parking is okay. Be prepared to deal with some a******s behind the wheel if you are coming during peak hours

One of the newest, and biggest, Safeways in the Bay Area. The store is beautiful, and usually well stocked. Sometimes things do seem to run out and shelves are only restocked overnight. Great deli, good bakery, and an area to sit and eat. Unfortunately that seems to bring in homeless people and their shopping carts. The mens room has been pretty messy the two times I’ve gone in. Once a shopping cart was jammed in the hall and a man was ½ naked and using the sink to shave and bathe! The parking lot can get messy as it is not wide enough in the lanes or aisles and it shares a lot with the local Starbucks. Parking can get wacky!
Go early or late, and avoid 3pm to 8pm…

Pricey and overcrowded.
Too many cars and not enough spaces.
I mean car pools and electric car parking spaces that aren’t ever used?
Only in PC California!
As for prices literally twice as expensive for staples such as eggs and sausage compared to Wal Mart.
Tough meat at $ 13 bucks a pound?
$ 3 bucks for a half dozen eggs and $ 7 bucks for a pound of Jimmy Dean sausage?
This ain’t fucking Dragers.

Byoo-​tee-​muss-​tabu-​lux-​tastic! Okay. perhaps a bit OTT with that praise, but for a grocery store, it’s kind of impressive. This super-​spacious 24-​hour Safeway serves as a fixed anchor of a large apartment ‘campus’.
Inside, find a Wells Fargo branch, plenty of café seating, free Wi-​Fi plus an in-​house Starbucks (because it is way too much work to go outside and walk across the lot about twenty yards to the stand-​alone Starbucks), produce area with plenty of organic options, a wine corner, pharmacy, even a brightly lit central section resembling a pop-​up Target or CVS.
Though it feels sort of ware-​house-​y– like there’s too much building for the super-​market itself– it is super-​clean and super-​nice. And klerb karrd «specials» abound– you *do* know those are closer to the prices they’re supposed to be. Take that, Whole Fools. ;p (kidding– WFM is aiight)
Self-​check-​outs for those in a rush or o-​c-​d control freak germ-​a-​phobes. A worker is stationed there when machines go wonky. Parking surrounds the massive store at ground level, as well as a-​top the structure. Ooh aah, discover spacious elevators and shopping carts up on the roof, where some security patrol at night might be useful.
Word is Albertson’s could take over or merge with the grocery chain. Ideally, they ought to over-​haul most Vons and Safeways into the fashion of this mega-​Safeway.

Why is this Safeway so poorly rated? Have you people never been to the old Safeway on California avenue? Because this Safeway is literally a godsend. First of all, it’s one of those super giant Safeways equip with everything. If we think about the Safeway on Miramonte and the one in DTLA, this one takes the cake. It has literally everything you could possibly need, people there are pretty helpful, they have a fresh food aisle, prices are always insanely cheap, especially if you are a club card member. I’m really into this new lunch-​like section. I mean this is basically a super Safeway.
PLUS there’s upper level parking! I came by around noon on a Wednesday and it was insanely packed. Then again I guess it’s Thanksgiving week – but thank god for the extra parking! Store is neat, everything is easy to find. This Safeway rocks my socks. I get so much joy from visiting this place.

3.5 stars. This is 1 busy location. Fortunately I tend to pop by during the week day & haven’t had too much a problem finding parking. When I leave, I have to be very careful backing out. Too many folks trying to gun for my spot. (Folks, I gots to get out of my spot before you can get in!) They have an elevator for those using the private lot over the store.
This Safeway I give kudos for very friendly employees. They’ve all been helpful without being overbearing. Lovely talking to the fellow in the wine department, very helpful/​knowlegable. This store has self check out in addition to regular cashier assisted check out. Note: you cannot self check out liquor, wine & beer. :-) I do like this one over the 1 closest to where I live given it’s newness & cleanliness. I haven’t used their prepared food section, but it is huge & have noticed that it has quite the clientile.

New store opened about a year ago. It’s located in the same plaza as Trader Joes and originally I shopped at TJ more, but have found myself finding the Safeway prices very low and comparable to TJ.
Parking: plenty of parking spots right in front of the store, although it’s been more and more difficult to find open spots as San Antonio shopping center continues to grow. Safeway does have a private lot above the store but I haven’t had to use it yet.
The store is never too packed and carries a large variety of items. I usually but a certain flavor of frozen veggies that a lot of the other Safeway stores discontinued to carry, but this location has it!
The only gripe I have about this store is that the check out counters are a bit slower. To be fair, some of the customers also buy a ton of stuff, which adds to the wait time.