Randy Chang – State Farm Insurance Agent

Extremely happy with their service. They are so responsive to all my needs. Especial thx to Louann Padilla-​Pino who responds to my emails in less than 30 mins and give me all the information that I need. I definitely recommend you to get in contact with them. It could make your life easier

Working with Greg to start my small business was great! He told me what I needed to know, with no confusion! Awesome guy to work with.

Randy is not a glass half full he is a glass overflowing kinda guy. Just finished auto, home & life insurance He was able to identify needs and create coverage solutions unique to me… rather than sell the one size fits all. — he took time and created affordable coverage plans to protect me and my family. Thanks Randy

Always reliable and can always count on Randy’s office to provide excellent service. Would highly recommend them to family and friends.

I had been shopping for a life insurance policy outside of my work. Since I have four kids and a spouse I want to make sure I found an insurance company who would guide me in the right direction. I was so happy that Randy’s district manager, Sue referred me to him. Randy met with us when we were visiting San Francisco, informing us how to select the correct policy. I was sold by his expertise and how he wanted to make sure our family was protected in case anything happened to me. Besides getting my life policy, I also purchased a renter’s policy too. Anytime I have called into their office, the staff has been great and helpful. Louann has been great at following up with me anytime I had so many questions! I highly recommend Randy Chang’s State Farm Agency!

Randy and his team has handled all of my insurance needs in the past 3 years, and my dealings with them have been nothing but superb! My latest dealing with Louann to start auto insurance for a new vehicle was a good example. She was courteous, smart, efficient, and in 10 minutes I was done with a comprehensive policy at a good price.

Bad experience. Had to cancel my policy since I’m moving out of the country. Despite multiple phone calls and e-​mail exchanges they still kept a home insurance policy even though I did not request it.
Update: My policies have finally been cancelled. Hope I will not experience any further delays for the refund on my auto insurance.

Randy is such a friendly and outgoing guy. He makes you feel at ease about any situation with insurance. I recommend him to be your go to guy for all your insurance needs.

Update:
Randy is awesome. He is always quick to respond on Unilocal/​email. The email i sent was mistakenly flagged as spam by the corporate email system. He cares about his customers. Thanks again randy!
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Sent an email referring my roommate,. However never received a response.

According to my mom, Rachel Windsor is very nice and works efficiently. Rachel is able to speak Chinese, which is a big plus for my mom who doesn’t speak too much English. Rachel answers all the questions that my mom has regarding insurance, so my mom is very thankful for that!

Rachel can speak Cantonese, and she is very frindly, and patient. The office staff is awesome! Highly recommend it!

Very friendly staff. Rachel helped me over the phone with my car insurance. Explained very patiently what documents are needed. She did it in mandarin Chinese. Good multilingual service.
中文服务可以找Rachel。很热情，服务很周到。

Fantastic experience with Randy Chang and Rachel Windsor! This is my first time to buy car insurance. Ms Rachel introduced and explained every coverage with great patience. Before this inqury, I tried other agent and company. However they just want to make a quick business, regardless many of my concerns. Rachel also gave me many helpful advices, and tailored me a great set of policy. I really had a great time communicating with them.
Rachel女士非常热情细心地帮助我完成了购买保险的整个工作。她能够说普通话。在短短几个小时中，就帮我确定下了令我满意的保险组合，并且给我的价格也很不错。总之非常推荐啦！

I’ve gotten nothing but the very best service from Randy Chang’s agents. Everyone is very friendly and helpful and State Farm has all the support I needed for great car, renters, and earthquake policies. Louann is a gem. So, if you’re shopping insurance, you can’t go wrong here.

I had a couple questions about auto insurance since my dads taking me off his policy. I actually called a couple times and everyone in the office was very helpful. One person that stood out was actually David. I was satisfied with his efficient and speedy service! I will definitely be switching over to this agency! Give them a call and you’ll know what I am talking about!

I just turned 21 and my parents are making me get my own car insurance… like bruh seriously. I went shopping online for the best agent around my area and thank Buddha I found Randy Chang man. These Unilocal reviews are an understatement for what he does for his clients. You guys have to make an appointment now!!! What are you waiting for!!! I have great coverage at an affordable price! You know those commercials that say «like a good neighbor, state farm is there?» I finally believe it. Randy Chang is my good neighbor, he is always there for me! But in all honesty, if you don’t come here, you obviously ain’t about that insurance life.

We’ve been with Randy Chang State Farm for over 2 years. They excel in superior customer service. Louann Padilla, is an extremely vital asset to State Farm. She’s very efficient in returning calls and emails. I couldn’t ask for a more competent agent when inquiring several issues. I’m amazed on her ability to multi task and still focus on her superior communication skills. She’s been giving me the best customer service I’ve ever received. Thank you Louann for treating us like family. My hats off to you!
Ray Lugo, Jr.
CEO/​President
Gopher Ray’s Service, LLC

Randy has been my insurance agent for a couple years now. Since day one and continuing into today, Randy and his team continue to deliver world-​class customer service to suit my needs. The team is there to educate and help you make your insurance elections that make sense to you.
A special round of applause goes out to Louann Padilla. Louann just makes things happen. Thanks for providing the awesome customer service Louann!

I have to say a special mention to Louann Padilla, she has been giving me the best customer service. It’s easyer for me to email instead of calling and she answers my email really quickly and with professionalism and I love it. I know that I can count on her when I have a specific question (and I have a lot) and she will always be nice and give me the right information.
Thank you Louann, you are amazing and you make me wanna stay with State Farm.

Best State Farm Agent around. I can always count on his knowledge and great team. The service is excellent. When in Mountain View, visit this this office for your insurance and financial service needs.