Mountain View Family Dentistry

This is such a long overdue review (sorry Dr. Lou!) but I’ve had the fortune of having a ton of work being done at Mountain View Family dentistry and feel like I can definitely attest to what a great experience it’s been over the last 2 years.
My teeth had been long overdue for a dentist checkup but I’ve put it off for years. Dr. Lou calmed my fears that not all was lost, but did do a very thorough checkup and found a lot of issues that had to be fixed. I had a cavity filling fall out, leaving a hole in that tooth and subsequently it became fractured (¹⁄₃ of the wall cracked and fell out), super grody to say the least. We had to do an extraction (as easy and painless as a 2 hour ordeal can be, thank you Dr. Lou and Lucy!), a bone graft and an implant. What amazed me was that during the healing/​bone graft period, there was absolutely zero infection and the whole process was incredibly smooth, given that you have this gaping wound that’s coming in contact with food particles. The implant works great just like a normal tooth, gives me zero problems, and I can’t tell you how much of a relief it is to look in the mirror, not cringe, and love your teeth.
I’m now currently doing Invisalign (thank you genes) and they make sure at every checkup that the teeth is moving as intended, one note is that Dr. Lou is able to provide refinements (2 or 3, I forgot the exact number) so I was able to go back after the first round and do another set at no additional cost to get my teeth where they wanted to be.
On top of that I’ve also around 7 – 8 cavities filled, painless and they never bothered me nor came back afterwards; a couple of checkups per year (they’re done by the dental hygienists, whom are all very nice and detailed in what’s good and what you can improve on); a deep cleaning (very thorough and I haven’t had any plaque problems afterwards).
Dr. Lou is very friendly, warm and attentive and will repeatedly ask to make sure you don’t feel pain at anytime during a process, she will explain the pros/​cons of each procedure and is honest without being pushy. They also have message chairs and TV so you can watch movies during procedures and have been super seamless with insurance paper work (I’m on Delta) and everything is basically automated.
She is super popular and for a very good reason, I’ve referred a couple of friends and coworkers and they all echo the same sentiment. It’s so important to find a good dentist given how vital your teeth are to your physical and mental well being.

I have not been to a dentist in over 7 years as I was deathly afraid of dentist. Due to this my teeth have poorly degraded. I had a huge hole in my molar for 7 years, on the other side of my mouth a huge cavity in between teeth to the point where I was in pain to chew food. After chipping another molar by simply eating spinach I decided to go see a dentist.
I happened upon mountain view family dentistry. I choose MVFD by its location which is close to downtown mv, which is nice, and was supported by my insurance.
So after 7 years of not seeing a dentist I had 3 root canals, 1 new crown, and several fillings. Dr Pedraza prioritized the next couple of visits based on severity and clearly explained all of the problems with my teeth. She also evaluated my brushing and dental hygiene and suggested products to help given the state of my teeth (proxabrush and waterpik)
After 10+ visits over the course of about a year now my teeth are much better, she was even able to save my molar which had a huge hole in it. In the end I was very lucky she was able to save it rather than extracting it.
The staff is very friendly, I’m like best friends with Jenny, the receptionist.

Me and my husband received exceptional care from Dr Lou and her team. First time we came to Mountain View Family Dentistry was more than two years ago. My husband broke a tooth on a Saturday evening and they were the closest dentist still open on that day. As it turned out, we were very lucky. Dr Lou specializes in implants, and it was necessary to get one, since the tooth was cracked all the way up to the root. Whole process went smoothly and without any problems. I highly recommend Dr Lou for any implant work. Throughout past two years we got all our cavities filled and each one was done impeccably. Dr Lou is absolute perfectionist. I always felt I was in good hands. With modern equipment, relaxed atmosphere and all the nice people around, you cannot ask for more. I’m moving out soon, so today was my last visit at MVFD, and I will truly miss the whole team — I really doubt I can find a better dentist.

I’m not a dentist so i’m not going to say they do not know what they are doing. However, i feel they need to communicate and explain their recommendations to their customers better.
They told me i had 10+ cavities and a cracked tooth which could be scheduled over 4 visits and would inevitably cost me a ton of money.
I went to a different dentist a week later, he explained to me i have 3 minor cavities and old fillings (silver) that I should consider replacing in the next 10 – 15 years. No cracked tooth, no reason to do dental work unless something starts bothering me.
Read other reviews and you’ll notice a trend. The hygienist was seemed friendly and Jenny at the front desk was very nice and accommodating.
Outside of a nice supporting staff and fancy office, i would not recommend going here.

Let me first tell you one thing. I am very very afraid of dentists. Well everyone is, but for me its A LOT worse. Years ago when i just had started my postgraduate studies, i almost died due to a mistake a dentist did. So i started my semester a few months late while i was busy recovering from a long term hospitalisation and it caused a lot of chaos in my life. Since then even hearing name of a dentist makes me anxious.
Dr Lou changed my attitude towards dentist completely. She is the most caring dentist i have ever seen. She is unbelievably patient, perfectionist and professional. She and her lovely team makes sure that you feel no pain or discomfort.
Another dentist (overseas) years ago, had messed up with my root canal. So my tooth broke and i went to Dr Lou when i was in pain. She spent many hours to undo and then redo the whole thing which is much harder than doing it from scratch. She showed me before and after X-​rays. It is like magic.
Her office is clean and friendly, her staff are welcoming and they do EVERYTHING to make it easier for you. They are all super nice and lovely: from the receptionist to the assistant.
Dr Lou really knows what she is doing and i cannot believe that I’m actually saying it about a dentist ! :) But she is the dentist i will always return to when i need her care or even for regular checkups! (yeah i gonna do checkups for first time since that hospitalisation)
Oh and she is very fashionable and funny. It makes the whole experience much less scary. I scare less when my doctor looks good ! ;)

Dr Lou and her staff are Amazing (!) — In every way, they are professional, personal, and efficient. I have had the pleasure of having Dr Lou address two major concerns in my mouth; the first one had to do with two implants about a year and a half ago. The second, a sinus lift which I just had today.
I am what you would call ANXIOUS especially when it comes to dental work. Everything just rides my imagination and I am at odds almost every step of the way. Not here! Dr Lou has a way of approaching the condition without alarm and with a sense of confidence that immediately makes you trust that she knows exactly what she is doing. Do not let her good looks fool you because while she may seem a fashionista (!) — this one has the skill, and the brains, to actually do what she says she can do. She has a light touch about her, meaning to say she works with an innate talent about her, a sense of how to approach an issue.
And on to her staff — from the front desk to the assistants around the chair, they are kind, and caring, and attentive. They are knowledgeable and follow Dr Lou’s directive so well — never once did I feel like I was in trouble.
Hopefully my dental work trouble is coming to a close, but if I ever did have any more major issues, I would have no problem coming back to Dr Lou. I would highly recommend her to anyone

I have been going to Mountain View Family Dentistry for over 11 years. Dr. Pedraza is absolutely the best dentist I have ever had. You can always trust she will do more than 100% for her patients to ensure their teeth stay healthy. I love the experience I have there. Also Lucy Carbajal is a great assistant to Dr. Pedraza.
If you are in need of a dentist please check her out.

My children and I have been coming to Dr. Lou for a very long time. I’ve had an implant done, replaced a couple of old fractured crowns as well as completed the invisilign aligner system. At every visit, we always have the most pleasurable experience and are treated with utmost care. My children was very young and scared when they first started coming here but now that they are in their teens, they don’t trust anyone else cleaning or taking care of their teeth other than Dr. Lou. I like how she explains everything to me before any work is done. This includes what our options are, her suggestion and the justification for it. She is so much better than most other dentist I’ve been to.

Been going to Dr. Lou for the better part of 10 years, I have gone through routine cleanings and fillings to root canals to wisdom teeth extractions to fixing and replacing chipped and broken teeth. Recently, I went in with an a pimple that developed above the gum line, upon bringing it to Dr. Lou’s attention, she put me in her 3d scanner thing and found I’ve had a fracture in upper jaw and it’s been infected for a while. She set up a game plan that took into consideration my very active lifestyle and sat me down and patiently explained what will end up being a 3 month process. She had to extract my tooth, install a titanium implant and post, do a bone graph and and create a temporary tooth that looks as good as a real tooth and spent time to ensure that the gum line would heal even with the rest of my mouth she even went as far to make me invisible mouth guard to protect the implant so I can continue my Motorsport and action sport activities. All in one visit! The process was as painless as it can be with a dentist in your mouth and was further made comfortable with a massaging dentist chair and movies. I am currently awaiting my permanent tooth and will post its results. All in all big A+ for Dr. Lou and her staff for a job well started and for a plan on its way to well executed!

I just recently started going to Mountain View Family Dentistry and can now say that I have found my new permanent dentist. Dr Pedraza is absolutely great! I originally went in for a cleaning, exam and x-​rays.
I wasn’t wild about taking x-​rays at first, but after I heard that the effects of x-​rays are less than what you get from the sun, I went with it. They found out that I needed 7 Fillings (2 were new and 5 were replacements) Along with two crowns that needed replacement. Apparently, you do need to replace your fillings, because they aren’t a permanent fix for you teeth.
I was a little skeptical when I heard the number, but then they went through with this camera and took pictures of each of my teeth that needed work. I wasn’t able to read the x-​rays, but this nifty little camera was very helpful. I could clearly see that my original fillings and crowns were, in fact, failing and needed replacement.
I have now completed all treatment necessary, and while doing so, I was able to watch movies or TV and sit back in a relaxing massage chair. Dr. Pedraza was so thorough in telling me where I needed to start with treatment. We started with one of my two crowns I needed to replace. She explained that If I didn’t take care of this crown as soon as possible, it was at risk of becoming a Root Canal or worse, an extraction with implant. Again, I could clearly see decay seeping it’s way through my gum line and under the crown.
Dr. Lou was able to prioritize my treatment needed from most urgent, to least urgent with no pressure added. She along with her office staff let me work through my treatment at my own comfortable pace and helped me to have it be affordable. It’s now been a year since I completed treatment, and I haven’t had a new cavity since. I’m really glad that I found this place and can now rest assured that I have a clean bill of health in my mouth.

Dentist from MVFD told me I have many cavities and need fillings. I took good care of my teeth and I don’t believe it. I found a different dentist and was told required no work at all.

If we start with 5 stars, minus one for the terrible hygienist. Both me and my husband did not feel she was at all thorough. Minus 2 stars for telling me and my husband we have 8 cavities each. Ha! First, we are religious about going on our regular cleanings and neither of us eats much sugar. No soda pop. Hardly any sweets. We take good care. The dentists before her found none, and the dentist after her found none. In fact all that was noted was staining from drinking a lot of black tea. And its my choice not to whiten yet. Does she not know the difference or something? Glad we didn’t believe a word she said because I can imagine the cost it would have been. Talk about money grubbing… she might be good technically but definitely shady. Get a second opinion, or just go somewhere else.

Bad dentist and with the right tool she might be a mechanic!
My teeth are in great conditions. I just went there for regular cleaning and check up. The dentist and her staff were so rough on my teeth and were not professional nor clean. I doubt this dentist even operates legally. The assistant took so many xray which is bad for health.
I won’t trust this dentist doing any further work on my teeth and don’t recommend anyone to go there for their own safety. Also she started to recommend some work to be done on my teeth and when I went to my previous dentist he totally disagreed with her suggestions. It seems that she is all after your buck.

I visited Dr. Lou about 6 months ago. The hygienist said she thought I might have two cavities, then Dr. Lou did her exam and mentioned four, and then when I got to the front desk they said there would be eight and wanted to walk through the pricing with me (It was going to be nearly $ 1K). My mouth felt fine and I had been receiving regular cleanings with no cavities for years, so I was surprised and declined further treatment.
Fast forward six months and I saw my previous dentist (I had to switch temporarily due to insurance changes). I mentioned the report from Dr. Lou and he did his exam and shared that I didn’t have any cavities. He said it is very common for dentists to rack up charges by wanting to address insignificant amounts of decay underneath sealants.
So watch out before trying this place!

I had a great experience with Dr. Lou and all of the staff here. Everyone is so friendly and welcoming that it makes you forget your at the dentists office! They really care about each individual patient and try to accommodate everyone! I am so glad to have found a regular dentist since I’m new to the area and my boyfriend who has lived here for a while just switched because I told him how great my experiences were! I don’t have dental insurance, and they had very affordable plans and were willing to work out a plan that worked for me! I definitely recommend!

Stay away, she will extract from your pocket as much money as possible. She did evaluation and wanted to do 8 fillings. Second opinion from other 2 docs showed nothing!!! She also wanted to put braces on perfectly straight teeth… unbelievable

I have been going to Dr Lou for 14 years. I’m probably like most people in that I don’t love dental appointments, but I always have a good experience at Mt View Family Dentistry. They have the latest technology, every comfortable chair has a TV (I watched a Russell Peters DVD today) a friendly staff and I leave with squeaky clean teeth!
When I need deeper work done (yikes!) I’ve never had any problems and she’s not pushy when it comes to cavities (like some dentists I’ve heard about that tell you that you need 6 cavities filled when you may not need ANY filled).
Go see Dr Lou, you won’t be disappointed!

This was our first visit. This was for my 12yo son. His words «it was actually really pleasant». The dentist came to the lobby and sat down on the couch and talked to me about my sons teeth. She was very friendly and warm. The receptionist was very friendly, too. Our appointment was on time (which is a huge thing for us). I signed my son up for the $ 119 plan that covered 2 cleanings a year and discounts on other services. Very great deal. As I was waiting in the lobby I saw that they had a Unilocal offer for 25% off promo for $ 100. I bought it after I had already paid the $ 119 and the receptionist worked with me to redeem my Unilocal voucher to get my additional discount.
Thanks Mountain View Dental! Keep up the good work.

This was my first and second visit. They have a save a smile dental plan that works similarly to insurance if you don’t have insurance or want to supplement your insurance. Stop by to see their pamphlet on rates. I paid $ 119 for the plan for the year. I haven’t been able to get regular dental check ups for the past 7 years or so due to finances. A cavity got too big. I got a root canal done for $ 520 with the plan. I chose a crown that cost $ 1365. I recommend this savings plan and avoid spending more for neglected dental care later.
Their dental chairs are massage chairs. You can watch tv if you like during your visit. I don’t recommend looking at it while the actual procedure is performed unless you have a strong stomach because like any tv there’s a reflection and you can see your mouth on it.
I felt like my dental work was professionally done and I felt like I was in good hands. I like how they checked to make sure everything was ok with my root canal by doing more X-​rays. I like the professionalism and expertise. They are a pro at making sure my bite was right. In my life I always had to tell a dentist that my bite wasn’t right and for the first time ever I didn’t have to. This makes me think I’m in the best hands. I have to save up for my next dental procedure, but I’m glad I probably won’t have to wait years for it this time.

To be honest, I ABHOR going to dentists; for as long as I can remember, I have absolutely hated even just regular check-​ups and cleanings on my teeth. That said, I recognize that regularly seeing a dental professional is necessity if I don’t want to have nasty ass teeth.
I found Dr. Pedraza after reading many reviews online and via my dental insurance provider, and decided to give her practise a try.
Dr. Pedraza is a very warm, (hilariously funny) & honest person, and I like her staff as well. They are always very patient with me regarding scheduling, and I always know what to expect when it comes to any out of pocket costs, or what will be billed to my insurance, prior to the procedure.
I have been seeing her for the 1.5 years, and plan to continue doing so. I still do not enjoy going to the dentist, but with Dr. Pedraza I dislike the process a lot less.