Mobile Kangaroo

I broke my nexus 5 twice and have repaired it myself each time. One the second break and repair I broke an LTE wire and needed a new one. Jacob at Mobile Kangaroo in Mountain View was so nice and helpful! I had called in with general questions about what kind of parts I should get for my phone and he answered all my questions very kindly. He also gave me a free LTE wire! My phone is working great and I am very happy with it and the service. Thank you.

This place is great! Jacob helped me out and he was friendly, efficient and knowledgable. I had my I phone screen replaced, and he gave me a discount and was finished in minutes! I will absolutely be back the next time I need a repair. Thanks Jacob!

Honestly the best service I have ever seen. Jacob Is amazing and really knows what he’s doing… I unfortunately am super clumsy and have broken my phone multiple times in the past year and this is my go to place! Prices are reasonable and the service is GREAT… Highly recommended

I rarely ever write reviews, but this one had to be done. I cracked my iPhone after I dropped it face down on the concrete (it was bound to happen!). I came in at 11am on a Tuesday and the guys were amazing. I always get worried that businesses like to take advantage of people in situations like this, but Mobile Kangaroo was so incredibly professional, personable, and helpful. I felt like I knew exactly what was going on — how much I’d be charged, exactly what they were doing to my phone, and how long it’d take. I am so impressed. After they fixed my phone, we discovered a small glitch (my phone’s issue, not theirs), they immediately took it back to fix and gave me a free USB lightning cord as an inconvenience. Totally unexpected, but very, very appreciated. How cool is that? In total, it only took 30 minutes to get the fix done. Perfect to sneak out to on a lunch break! I couldn’t have asked for a better experience! Thanks guys!

I had a broken Nexus 4 screen full of spider web cracks, and Jacob was very helpful in getting it fixed in about half an hour. My new screen looked so sheen and clear, I almost regretted ordering a replacement phone.
Highly recommended — quick, helpful, and pleasant to do business with.

Usually I’m way way too busy to write a review. But this place deserved the time… And is beyond worth YOUR time!
Time and money is exactly what you’ll save going here. Jacob is some sort of phone prodigal genius! Instead of waiting for my phone insurance company to send me a new phone I was able to text him a photo of my iPhone in pieces from my iPad. I didn’t truly believe he could put it back together in one piece. The entire screen was smashed the button had even popped off and the entire front of phone face had popped open.
He looked at it and said come back in 30. No joke 20 mins later and quarter of the price of a new phone my phone was back to brand new.
Mind you this is my third time I’ve gone to the store because I’m beyond clumsy and an idiot that prefers the cases that look better and thus have dealt with three cracked screens point where the camera is damaged!
Point is you won’t find anywhere better! He’s the best in the business!

EDIT: I paid $ 100 to have my iPhone unlocked here on the recommendation of a friend. One month later, I’m in another country and find that the phone is not unlocked. I stay up till all hours of the night to call them during their hours to figure out wtf is going on and am told by the overeager manager that it’s been handled, and when I hang up saying I’m going to go try to do what he suggested but will call back shortly, he says, «I’m so glad we got this sorted out.» I then have to call AT&T who tell me there was no request process. Joke is totally on me: there is no reason to trust a third party and I didn’t get any documentation that said a request has gone through.
It turns out that AT&T can do it for you… so lesson is do your research and stay away from these people. I’ll edit this review if I get my money back.
SECOND EDIT: They’re well-​meaning but insist I can’t have a refund because «they filed the paperwork.» But you don’t pay for them to file some paperwork, you pay to have a task done, and the task was not done. I’ll update this review if I get my money back, otherwise assume that customer care is bad.
PS. It’s incredibly weird that every review here is either five stars or one. They ask for you to do a Unilocal review when you come in if everything goes smoothly and my guess is that they’re trying to balance out a number of totally shitty reviews on here. Trust the angry people.

I would leave 0 of i could. OK i took my golden iPhone there to have it screen and back cover changed costing me total $ 120. When i went to pick my phone up i noticed that the silent button was stuck. The new guy called Jacob tried to explain me later that it was because the case i provided was in poor quality which i found totally ridiculous… After arguing with him over the phone i got the phone fixed again this time button was finally fixed. Only to find out few days later on my trip that now vibration didn’t work! They missed original delivery deadline plus i wasn’t going to go in for 3^rd there to take my chances and had now fixed it in another place costing me another $ 20! Do yourself favor and avoid this place because the quality of their work is so poor!

My iPhone screen was repaired in 15 min!!! Awesome service and very nice staff.
It’s great to find a place where you have your phone repaired perfectly and super fast!!!
Plus it’s conveniently located in El Camino.

If I could give 6 stars, I would!
Have gone here several times to have my phone fixed, but this past experience just topped it all off. Always have had friendly service, reasonable prices and a fast turn around (since it was for my phone that’s pretty important :-).
Went there yesterday after I had just dropped my phone and broke it. Jacob looked at it and said it was a cracked screen inside the phone. I wanted to leave it and pick it up the next day, since it was almost closing time. Was very annoyed with myself of having broken my phone yet again, and that I was going to be without it for half a day. Jacob said, sit down I’ll fix it for you in under 10 minutes. He did it in 5, phone looks like new. Can’t tell you how happy I was. Use my phone for everything, was so happy that I didn’t have to go without it!

Great service and I been here like three time and they give me a good deal on my phone

Best fixit shop I have ever been to. The prices were great but more importantly my iphone came back looking brand new. Ive had other places in the past mess up my iphone but Jake fixed my phone really fast and with out any problems. Will go back for other cracked phones no doubt.

Called two other phone repair shops to fix a noisy headphone jack. Both quoted me higher prices to replace it so I went to Kangaroo. Jacob was very friendly and recommended a much cheaper ($ 15) cleaning first, which if it didn’t fix the problem, would be applied toward the jack replacement charge. Why not, it can’t hurt? Turned out this year old phone was clogged with a handful of dust (pocket lint perhaps?) and now the headphone jack works like new and the phone even charges more easily. No more wiggling the lightning plug to get it to charge. I’m a happy customer!!!

I had heard good reviews so I went in with a hard drive for data recovery. I was given the runaround multiple times, they said they would call and never did. When I finally tracked them down they were all positive and said that they were able to get the data out of the drive and that they needed instructions as to where to transfer the data to
Another two weeks passed without any communication with them they reversed their position in that the data wasn’t recovered and that it was the final communication about the drive.
Far from professional… if you can’t do what you said you did at least don’t lie and don’t give me a runaround. I turned WD support offer down because you said you had recovered the data.

Super nice guy!!! I had to get my contacts from a dying phone and I left it with him. He was done sooner with all my recovered phone numbers… from a feature phone. Good job and very friendly service!

Jacob is a ROCK STAR!!! Brought my Acer Aspire in as I was experiencing some issues. Problem was diagnosed… straight talk that I could understand. My data was saved, problem solved and I was back to getting stuff done! I recommend Jacob and the team!

Need a Brain Surgeon? This is the place ! Today is brought in 2 Samsung Galaxy 6s. 1 S6 had a cracked digitizer and the other had water damage. I ask for 1 simple task, switch the digitizer. Not knowing that the water damaged phone would still have a good lcd screen.
I am now writing this review from the compelled Frankenstein of a phone and it works great!!!
I am very thankful for the time the gentleman took out of his busy schedule to fix this. thanl you!

Came in this afternoon and was helped by a young friendly gentleman named Jacob. He gave me advice what are the best cases for my phone and all my other options for phone protection accessories. Thanks, will be back if needed!

Great service and excellent value. This is my second experience with these guys and both times I experienced the same high level of excellent service. Jacob or Calvin — both awesome, customer service oriented and straight shooters. These guys are the go to peeps for IPhone repair.

Update 7÷16÷15: one of the owners Joseph got back to me after seeing my review. Apparently he wasn’t aware of my situation, even though I was told by two of his employees they talked to the owner, maybe there is some kind of communication breakdown. In any case, he thought I was asking for my money $ 200 back because I was trying to get free service. He initially gave me two options, 1) he’ll buy my broken phone for $ 200 or 2) he can take the screen off the phone and give back my $ 200 back. He noted his employees worked really hard to fix my phone. I have no doubt they were, but promise was broken. After explaining that I was never offered a loaner phone and had to leave on my trip without my phone, he seemed to understand that I wanted my money back for the pain, stress, and inconvenience they caused.
He has refunded my money. I think if you have any issue with mobile kangaroo, deal with the owner directly, not with any of the employees. I feel like the situation could have been resolved much sooner with less hassle, stress and pain if my dissatisfaction was dealt with honesty.
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I had high hopes for mobile kangaroo. I dropped my phone and the screen shattered. I was able to still make phone calls with out any problem. I called mobile kangaroo and Mike assured me that it can be fixed in a few hours once he had the part. I dropped off the phone on Thursday morning, I told him I’ll pick it up at the end of the day. I came back at the end of the day. The phone was not fixed. He said the screen wasn’t sticking, the glue isn’t sticking. Okay, he offered to come in early the next day to get it fixed. I was leaving for a trip the next day and told him, I really need my phone back. I told him I’ll be back Friday morning when they opened.
Came back at 10 on Friday, the phone was still not fixed. This is a few hours before I had to leave for my trip. He said he needs another 3 hours. I would have given him more time except I ran out of time. At this point, I couldn’t even take the broken phone because the screen wasn’t gluing. He insisted he’ll get it fixed by noon, I asked for a plan B and he finally said he’ll get me a new phone by noon. He offered to wave the service fee.
I came back at noon, when I walked up to the store, the store OPEN sign was on, but the door was LOCKED, no one was there. I waited until 12:30 until I had to leave for my trip.
I had to go on my trip with out my phone. A phone is part of everyone’s life, and I didn’t have my phone with the good camera to take good pictures.
I finally got my phone after my trip two weeks later. Ali, the manager could not give me refund for $ 200 deposit I paid. Despite the pain and stress they caused me, they thought waving rest of the service fee was just good enough.
Without coming to an agreement, I left, even more stressed and disappointed that a company gets away with a fraud.
I brought the phone home and noticed the back was coming off and when I made a phone call people couldn’t hear me. They offered to «fix» it, but I wasn’t going to fall for their lie again.
Even with the defects they would not refund me my money.
We sent email to the owner to the address Ali gave us and we still have not hear back anything from them. This all happened first 2weeks of June. I was hoping to avoid any more headaches and was hoping to get it all resolved by now.
We ended up buying a new phone.
Called Palo Alto store to talk to Ali or their owner a few days ago, never got to talk to them. Asked to have the owner at least reply to our email, but I have feeling I probably won’t hear back from anyone.
This will either force me to take them to small claims court or dispute the charge with the cc company as a fraud.
They over promise and under deliver. They take advantage of kindness and trust of their customers. I don’t think they should continue their business like this.