Mimi Lam – State Farm Insurance Agent

Our family has been going to Mimi’s insurance office for many years and it’s been nothing but pleasant experiences. They are super professional and very helpful, and their team always offer refreshments! I would highly recommend these guys for all your insurance needs!

I have never encountered better service from an insurance agent! Mimi is great to work with. She is professional, responsive and knowledgeable. Whenever I have a question or need to solve a problem, Mimi is always there to help. I have just added a new car to my policy and Mimi helped us greatly, providing great service and answering all our questions.
Highly recommend!

I’ve been using this office for 6 years and have always been happy with their service and responsiveness. Highly recommended.

Thanks Rachal, She is very patient to help me to complete the whole process of the insurance.

Marcela was my agent that helped me. She was very patient, answered all my questions I had, and reassured me that I was dealing with the best insurance at the best price!

I would recommend this business for your insurance needs! I have carried rental insurance with them for the past 5 plus years and am very happy with their service. Mimi is so efficient and responsive!

Awesome agent Mimi Lam, nice and patient to explain details of insurance. Great office environment! Hospitality! Free coffee and tea service! Multiple languages service: English, Cantonese, Mandarin & Spanish!!!

Mimi has a great team, and together, they provide quality services. On the east coast I had a renter’s policy with State Farm, and all was well– paid lumpsome amount, got a welcome and thank you note. Mimi’s team takes it to an another level. About a week after acquiring my policy, her office called me, sent me a card, and asked me to come into the office to better understand my policy.
It was great. The Office Manager, Louann, greeted me, offered me water, tea and coffee, and directed me to a seat. Mimi arrived in moments, showed me my policy in detail, especially the bonus features. She answered all my questions regardless of how specific or simple. Last, she didn’t try to push any products– she honestly just wanted to help. On my way out, she thanked me and gave me an insulated reusable shopping tote. That’s quality customer service!

Always enjoy visiting State Farm Agent Mimi Lam and team. Both friendly and professional.

Mimi’s office is responsive to my inquiries and everyone there is easy to work with.

Customer service was great! Called and had a couple questions and David was extremely helpful throughout the phone call process. I’m definitely thinking about switching my auto insurance over. One of the best customer service I have ever received!

Our family has been taken care of by Mimi Lam for about 20 years! Her customer service and attention to detail is incredible and I would highly recommend her services. We have began getting to know the rest of the staff who are also very helpful and very quick to respond to anything we need. Mike and Katherine are lovely and the service provided at this location is top notch.

The type of customer service Mimi provides is about the type that probably will never exist again in this world. If I ask her 10 questions, she’ll answer 11 of them. Yup, she will dig deep to get to know you on a personal level and help you get the best coverage. Don’t even think twice, just call now. Stop reading, just call.

I originally found Mimi on Unilocal,and I picked her as an agent primarily based on her past reviews. I can definitely corroborate the other positive reviews, and I’ve had a great experience with her office.
My policy’s main point of contact is with Mike Hiraoka. He is awesome :)
Mike has been incredibly helpful in providing detailed answers to any and all questions I have about my policy, and he is incredibly prompt in his replies. Highly recommend.

The best service I have ever had. Mimi is a pretty nice person. She is friendly, knowledgeable and responsible. She gave me a lot of helpful suggestions when I bought state farm auto insurance half a year ago. I am pretty satisfied with the service from Mimi as well as State Farm. Highly Recommended!!!

Mimi and her assistant Louann are pretty helpful with any questions with quick turnaround. I am pretty happy with their service.

Mimi and here staff are all so helpful and very responsive to my insurance needs no matter if its a simple question or longer term plan. Highly recommended!

Excellent service: I needed insurance right after buying a car and Marcela G was able to give me all the information I needed in just a phone call and a couple of emails.
While still waiting for competitors’ quote verification, Marcela’s responsiveness allowed me to drive the car much sooner. Plus, statefarm policy was also the one with the lowest premium with the coverage level I wanted.

I’ve been with Mimi for years now and she’s great. I just recently added my husband to our insurance and after doing so, she proactively emailed us saying she found a discount that saves us about $ 20 a month, which was awesome. Moreovoer, I love how responsive she is. She’s always accessible, or at least has a great team of folks who can help for urgent matters. Lastly, being in the silicon valley, I *live* by emails and I’m really impressed how fast and responsive she is via email. It just makes getting things done that much easier. Highly recommended!

Excellent service — super fast and responsive — multi-​lingual — and super fun.
Every time I visit, Bobo, the office mascot, comes racing out to greet me with friendly hello’s and kisses. (it’s a dog fyi.)
Mimi is very knowledgable, professional and fun! She makes me laugh in my appointments, calls me when I forget to make a payment, and even schedules a yearly review for me. That’s actually very nice, because I am always changing my coverage.
I now have 14 policies with Mimi and I couldn’t be happier!
Thanks, Mimi!