Michaels

The customer service there has been pretty consistently good. Yay, people who actually do their job well! I’ve needed supplies and help with a variety of projects, and the staff was pretty knowledgeable, honest when they weren’t sure, and tried to help me find more information if they didn’t know. They seem to be well-​stocked and have lots of variety as well.

Everyone once in a while you have a customer service experience so awful you’re thinking of it weeks later, and decide maybe a review is in order. This is one of those times. Bad experience at this store in November. One of the things I love about Michaels is the crazy sales, and I sometimes go to the store just to grab something I see advertised at a discount on the app.
When I arrived to buy, I discovered that the price advertised on the Michaels app did not match price in the store. Despite one helpful employee on the floor telling me she would see what she could do and assist me in matching the price advertised, she was nowhere to be found after I waited in line and checked out. It’s too bad I could not remember her name, otherwise things may have gone differently.
When I checked out, the woman at the register not only refused to match the price on the app, stating she could not see the app herself and only had a paper ad, but was extremely rude to me in the process. She called the manager and passively said, «I have a customer complaining and a really long line.» The manager came and acted annoyed, and was also extremely unhelpful. At this point I gave up on the items I was buying and vowed to never return to this store. I felt really disrespected. I love Michaels and used to love this location, but not anymore.

I’m not a crafty guy but went here to find 3 items and left with none. I circled the store several times and I suppose I could have asked someone for help, but I’m a typical guy. I waited around the framing area in hopes someone would come out from the back but I never saw anyone at the counter the whole time I was there. Most importantly I was hoping to find some gator board and linen tape, along with some adhesive hangers. There was various tapes in various parts of the store but I couldn’t find the tape I needed. Gator board seemed to not be shelved anywhere either, which I was hoping to ask the framing guys if they carried it and could cut some for me. Maybe Michaels carries this stuff and I’m just blind, but they seem like typical craft store items.

Five stars for Alexx. She’s a rock star! Not once but twice she’s been there to help me fine the perfect missing piece for my project. She really goes above and beyond.
As for the store. This location is pretty big and usually well stocked.

This Michaels has all the usual stuff and it’s really organized. However, it’s really hard to find employees on the floor :-(

Lately, I’ve been thinking of making candles and Michael’s popped up in my mind. This location is about 5 minutes away from my work so I thought I’ll drop by during my lunch break. Parking spaces in the front are tight and limited. However, they do have additional parking spaces in the back if you can’t find a spot in the front. After walking around for a couple minutes and not being able to find what I’m looking for, I flagged down an employee to direct me to where I needed to be. When I finally found the candle making section, I realized there were limited selections of everything. They didn’t even have wax, which is the main ingredient I needed. In that same section, there were no empty candle jars or a smaller version of candle wicks. I ended up walking around looking for glass jars. When I found some glass jars, they were too thin to use for candles. However, I did find a couple mason jars (without lids) but with a hanging wire. I bought 2. Even the soap making supplies were limited. I was so disappointed when I left.

I’m not a very crafty person, let me state that upfront.
This Michael’s loses a star due to the often glacially-​slow line for check-​out.
Otherwise, I am a fan of this place for two main reasons:
1. As a bargain-​hunter, I can find great deals when items are on sale and clearance. I pretty much use coupons for full-​price items, which makes it worth it. Particularly good finds include holiday/​birthday gifts for kids, party favors, baskets, and self-​contained artsy projects for kids under 8 for $ 5-​$ 10. Occasionally I have had to return an item, and it has always been a smooth process, aside from the wait in line.
2. David in the custom framing department. He gave tremendous thought and care to a sentimental project I brought in, and this personal touch is something I normally do not expect from a big chain store. Quality, visual appearance, and price were all things I needed to consider with my framing, and because of a sale and David’s eye and thoughtful suggestions, I have a beautiful piece that I could afford.

I got what I needed– a shadow box to display my wedding paraphernalia– but the experience could hardly have been less satisfying. Not only did the person I asked about the shadow boxes just point me in their vague direction, without helping me browse them in any way, when I went to check out, I asked the girl how people usually attach the things they’re displaying inside the shadow box– by staple? By glue gun? What is the best way? She just shrugged and said, «Staples are permanent.»
What?
No help to be had here, but if you think Michael’s might have the thing you’re looking for, they probably do. For such a large selection, I can’t dock them more than two stars.

This Michaels is hella rude. I went here to get a frame for my new amazing Parks and Rec poster, and all the employees had serious tude. One girl rolled her eyes when I asked what aisle to go to. Another employee said that the frame size I was looking for isn’t standard. Ended up finding several options on my own because it is a standard frame size. Line to check out was unnecessarily slow #inefficient. I love the prices and variety of Michaels, but this location needs to check themselves before they wreck themselves.

This is a review for the framing department. I came by with an irregular depth piece of art matted to fit a standard frame. The frame would not close properly with my art in it and I was very worried that I’d be up a creek. I took it to the framing department to ask what sort of frame would work better and instead was invited to bring the piece to the counter. Five minutes later, I am sitting in my car with a cleaned, framed piece of art sitting next to me.
Framing staples, wiring, and mounting advice were rendered without judgment, charge, or incident. I’ll definitely return next time I need something framed.

This review is solely of the frame shop and crafts classes.
Last fall, I needed to get a custom frame for a lovely photograph with a bit of artistic nudity. I made an assumption that chain stores would have some kind of a corporate policy disallowing nudity and asked my photographer to recommend a family owned shop, and he did. Still, driving by Michaels, I decided to swing by and ask, rather than rely on assumptions. Mat, a young framing specialist, advised me that they do not have a policy concerning artistic nudity and that I was welcome to come bring my photo. I did, and Mat did a stunning picture out of my photo — the finished work is an epitome of understated grace.
After that, I started ordering custom framing for my daughters’ art work, as I was going through my archives. Several days ago I finished my project, picking up the last framed work by my younger daughter. I would give each framing specialist I worked with — Mat, David, and Jordan — five stars each. They worked with me patiently and creatively. A couple of times I didn’t like the finished work and requested modifications, which were accepted with a smile and promptly applied. Once, the framers ran into a problem and made a modification themselves without asking me — sure enough, when I saw the finished product, I realized that their choice was excellent. Once, I brought a picture back because its dark raspberry frame clashed with my office décor, and ordered a blue frame instead. When I arrived for pick-​up, I was given not just the picture, but the original frame, well protected by cardboard, in case I might use it in the future.
I used both frequently ordered choices and unusual ones. One of the most unusual was a bright yellow mat with several cut-​outs that enabled me to position two pictures side by side within one frame. That idea was suggested by one of the guys — again, Mat, Jordan, or David — and the finished work is well above spectacular.
I never once had to produce a paper coupon or an email with a barcode — the guys would always apply all the best discounts for me.
I also took two classes and was very satisfied with both. I plan to take more crafts classes.

I go to Michaels every so often for jewelry supplies or picture frames, but I prefer to buy painting/​illustration supplies elsewhere. Recently I came in to purchase rhinestones and decided to see if they had individual tubes of gouache and any pens that could be used on top of it. After looking through their paint aisles I only found gouache sets (no individual tubes) and had no idea where pens were so I decided to ask a sales associate nearby.
She was very nice but had no idea what I was talking about or what gouache is. I showed her the sets and explained to her what is was, but she was still confused. She asked her manager about pens that could be used on gouache, but she was also confused about what gouache was and knew nothing about pens.
It’s a bummer that the staff aren’t familiar with the products they carry in store (I’ve noticed this at other locations too). I hope Michaels does a better job educating their staff about the products they carry.
*Cashiers are really rude and don’t pay attention when they’re ringing up items. I came in to do any exchange and the cashier was rude and overwhelmed. I had the 2 items that I wanted to and the 2 I wanted to purchase separated for her, but she tried to return all of them even when I tried to stop her. She got mad at me for her mistake and when I asked her to cancel the transaction and start over she stared at me blankly before calling a manager to do it.

I went into Michael’s yesterday for what should have been a quick trip — I wanted to get the glass replaced on a framed photograph. I entered the store and went to the custom framing station. The employee there printed out a piece of paper and told me he couldn’t ring me up there because the register was down, so could I please go to the registers up front?
Normally not a problem, but unfortunately there were only 2 registers open, one being run by what appeared to be a new hire, and there were about 30 people in line. I waited in line for over 30 minutes to pay for my one item. When I finally got to the register, the employees there didn’t know how to handle things from framing so we had to wait for them to find that original employee so he could check me out at this register.
All the while, no one once apologized for the inconvenience or seemed concerned that even though there were about 6 employees working, there were dozens of frustrated customers just trying to pay.
I will never go to Michaels again (except to pick up my frame. I shudder to think of how that pickup will go.)

This store is by far a DISAPPOINTMENT. From the lack of parking space, to customer service, and product availability, I am not a fan of this particular location. Unfortunate because this store is conveniently located close to my work area.
After reading all the other comments, there seems to be a common denominator and I couldn’t agree more.
The 1 star for this particular store goes for Customer Service. Now, being that I am a Manager and customer service is a number one priority of mine, I apologize in advance for my high expectations of customer service. However, I could not help but mention what I witnessed from Michaels Customer Service.
This one particular employee just caught my attention. Her name was Jackie and I was witnessing/​listening/​observing her customer service skills as I was waiting in line. Standing there in the long line as there was only one cashier, I counted 3 other customers conflicts that she encountered with her customers. It was to the point where she physically demonstrated a sense of anger with her loud sobs of frustration. When it was my turn, there was no surprise that I also experienced a conflict with her. Now, that is a total of 4 customer conflicts. I can’t imagine how many other conflicts she has on a daily basis. I’m sorry but customer service is not a job for everyone and it is certainly not a job for Jackie.
On a positive note, I am a definite fan of Michaels and I have been for years and years.

They are down the street from my work. I’ve purchased from them a couple of times.
Pros:
~ Staff is friendly, knowledgeable and tries to do what they can to service you
~ Everything is orderly and things are where you expect them.
Cons:
~ Selection is smaller than other Michaels due to the size of the store
~ Parking is limited.
~ Lines can get long and staff do not do a good job of getting the wait time down.

Michael’s is perpetually understaffed, but this location does have a decent selection, especially at Christmastime. Just get there early for the best stuff! I always have serious trouble finding what I need, and the staff is typically no help at all, but I keep coming back. Why? Because they have good stuff!

Compared to other Michael’s stores I’ve been to, this one is TINY… which would be fine if at least the service was at the same caliber.
Don’t get me wrong – no one is offensively rude, but they’re also not particular pleasant either. It’s more of a ‘mehhh’ feeling every time I go in. There’s not enough staff to help out for check outs or questions and every time I go, the employees are more interested in gossiping to each other than helping guests.
Their products, however, are standard of any Michael’s. I come back only when I need to. I’d rather go to a different location. Or a Joann’s.

the guy at the framing department saves this review. He gave me honest opinion on framing my two posters and the quality of work was decent.
But I won’t recommend this place if you are in a hurry. It always has a line and never has enough staff to check out customers or answer questions during weekend/​busy time.

This location looked ok from the outside. But inside, it was dark, dusty, filthy and very low on all sorts of stock. Additionally, the register did not recognize that most of the stuff I bought was ON SALE. There were a plethora of «buy two get one free» signs and «30% off» signs on all sorts of merchandise. But when I paid, the stupid register would not register it. I had to flag down some people in order to fix it. And that took another 30 minutes of my time.
30 minutes where I could have been making hats. My millinery career is delayed by Michael’s shoddy technology.

This big box crafts store is what you expect — lots of selection and reasonable prices but if you need to find something really really specific, chances are you will have better luck online or at a mom and pop specialty store where the owners/​staffers know more about what they sell.
Staff is on par for a big box store.