Kaiser Permanente Mountain View Medical Offices

Unfortunately with all the years of experience she has, she misdiagnosed me and kept saying I am ok for over a year even though I brought the same issue up every time I saw her. When I was visiting my family I saw another doctor who immediately knew what is going on (it was a very common thing btw) — I needed a surgery asap. When I approached Dr Forgy with new information she was so defensive and accused me that I should have insisted on my issue more often!!! Horrible — I would highly recommend to seek another doctor — this one just need to retire asap before she hurts anyone else!

I usually come to this location to refill prescriptions or to get my blood work done. Every time I’ve come here, I’ve had a good experience.
I love where it is location wise also– close proximity to my house. It has some close restaurants and close to its downtown.

Gonna make this short & sweet. Well not sweet cause the service was horrible, but you catch my drift.
Basically I came in to pick up meds that needed to be transferred from another pharmacy. I waited in line just like everybody else & I’m watching as everyone got their meds except me. Slowly more people are coming in & I’m wondering what the issue really is at this point. When I go back up to the check-​in desk the man seemed so irritated that I needed help. Like oh, excuse me for you having to do your job! Are you kidding me? Not okay! I pretty much waited 45mins to get my medicine. I have to get to work & shame on me for wanting to have time in between so I don’t have to rush. Smh he even assumed I didn’t wait in line from the beginning. I am beyond done!
Just a note. When working in customer service, don’t assumed the worst of your customers. Good day!

Thanks for responding but there’s nothing you can really change about people’s attitudes. I did not like my optometrist either. He rushed my visit. I was stuck seeing him because the other eye doctor was out sick and I didn’t want to reschedule. I am not going back to this facility again.

I cannot express how frustrated, disappointed, disgusted, «add any other synonym here» I am with Kaiser Permanente as a health insurance provider, urgent care facility, and pharmacy!!! They have been the most difficult people, company, and facility that I have ever had to work with. Not only that but they also cost more than both UHC and Cigna when I previously had them. Yet, I was assured that they would be a much more affordable options being a type 1 diabetic. If I had the choice I would leave them today. If you’re ever considering Kaiser, I highly recommend to avoid them!
I was told my insulin prescription would be available by the next Tuesday when I called, on Thursday, to move my prescription to Kaiser in Mountain View (note I just switched to Kaiser from UHC in July). My prescription was not ready until three days later on Friday. I ran out of insulin between Tuesday and Friday and was extremely sick all Friday. Additionally, I work long hours and was not able to get to the pharmacy until after they were closed on Friday. I ended up having to drive all the way to Santa Clara and cancelled my plans last minute because I had to get my insulin.
Regarding a different issue, I got a concussion and separated my shoulder in a soccer game a few weeks prior to the incident with the insulin. I went to Kaiser trying to see a doctor in the urgent care facility and was told they don’t have urgent care on weekdays during regular business hours. I then asked to see a doctor and was told I can’t without an appointment. When I asked to get an appointment I was told to come back tomorrow because they didn’t have any that day and that I should’ve schedule an appointment ahead of time or go to the ER. I wasnt so injured I needed to pay for an ER visit but seeing a doctor sooner than later would’ve been nice. I asked her to explain the logic of planning ahead with a concussion. Im sorry that I didn’t plan to get my concussion and therefore didn’t think to schedule ahead. How ridiculous can you be. Finally a nurse came up and scheduled me to see a PA during the PA’s video conferencing session (not sure what that is but I wasn’t going to complain that the nurse helped me). When I finally saw the PA she proceeded to ask me nonstop questions that you ask a new patient at a regular checkup. These weren’t «do you have a concussion questions like what is the date» but more like tell me about your work/​life balance. Do you feel stressed often. How’s your family life? Have you ever lost a close family member? What health conditions do members of your family have? Etc. I was like hey can you treat me for my extreme migraine and concussion rather than take 30 minutes to fill out your new patient form. At the end I was so annoyed with kaiser I couldn’t articulate the frustration appropriately. Then I had the issue with my insulin. I’ve also been dealing with them on transferring prescriptions from other facilities. Kaiser is awful. I tried to go to a different urgent care but unfortunately no one takes kaiser but kaiser. I tried to get prescriptions at a normal pharmacy but I can’t I have to do everything at kaiser hospitals which are twice as far as all other pharmacies and medical facilities from my house and work.
I recommend avoiding Kaiser unless you absolutely have no choice and even then I’d almost say you’d be better served without insurance and without doctors.

Just moving to the area, I have only been to this location twice but a Kaiser member for multiple years.
Although only two visits, I was able to see multiple doctors in different areas each time making wonderful use of my time during each visit.
Every single receptionist was pleasant and sincerely greeted me with a smile and welcome. The my two primary doctors were also knowledgeable, pleasant, and personable.
Although it’s the doctor, it’s a pleasant experience in this small and intimate kaiser building.

Dr Chung is the best doctor I have ever had. Dr Chung is extremely knowledgeable when it comes to medical treatment and conditions. She has diagnosed and treated several of my medical conditions. She’s very friendly and always professional. Dr Chung is the first doctor that I felt really cared about me and my well being. Unfortunately I lost my Kaiser insurance when I got my new job. My PPO insurance is good, but nothing compares to Dr Chung. I highly recommend her if she is excepting new patients.

Good golly, I’ve rarely been so happy with any business, of any sort. I’ve been with Blue Shield for probably 30 some years, and have absolutely hated nearly everything about the experience, especially for those many of us who are needing to learn how much things cost before the procedure.
I’ve long pondered making the switch. I’d read such positive reports about Kaiser’s medical outcomes (tops in every area, pretty much, even over sophisticated rivals like Stanford). The Economist had a great piece about Kaiser last year.
I finally pulled the trigger for this year, and it’s all true. More than true — it’s a miracle.
* Fabulous customer service (and I mean fabulous)
* Effortless parking and access
* Friendly, intelligent people at every step of the process
* FAST online replies to queries
* Effortless online appointment scheduling
* Electronic medical records work and seem easy for staff to access
* I LOVED both of the docs I met — intelligent, warm, personable, not rushing (Dr. Lam and Dr. Aslan, thank you!)
* FAST quotes on out-​of-​pocket cost (miracle — was IMPOSSIBLE with PAMF or El Camino Hospital, and out of the question from Blue Shield. I once spent 30 (THIRTY) hours trying to learn the cost of a simple preventative colonoscopy, with quotes from $ 2,000 to $ 6,000 — and finally, it turned out to be a free, covered expense, after months of letters back and forth. If that was hard for Blue Shield and the hospitals, imagine if you had a heart attack? I almost had one going through the pricing process)
* By the way, got a quote from Kaiser for a colonoscopy within a few minutes of asking. And it was free, without a million add-​ons in case they find a polyp along the way.
The Kaiser model works — all the incentives are in the right places. I finally feel cared for. Bravo, you guys.
P. S. I’m a life-​long marketing professional; these guys are doing everything right. Rare.

If I could give negative stars I would!!! This place is terrible. Please please please go elsewhere if you care about your health and that of your loved ones.
Despite hearing terrible things about them I went anyways — I hadn’t been to a physical for years so I wanted to get some blood work done since I had been sick for almost 4 months with a terrible wheezing cough.
My doctor (Sonali Gotmare) pretty much yelled at me for wanting to get my iron levels checked along with may other important things. She told me that my immunity had nothing to do with my health (something that is absolutely not true) and when I asked her why then was I, someone who never got sick, suddenly sick every time someone coughed near me, she responded aggressively «I don’t know, you are probably depressed or something!». Having your doctor accuse you of being depressed when you came in wondering why your immune system is so low and why you have a cough is just not the right way to handle things. I have never felt so awful near a medical professional. This is not a way to treat your patients and honestly, google is a much better and more empathetic doctor. I am in disbelief that a medical office allows their doctors to have such poor bedside manner.
I just hope that if she does encounter a depressed patient ever, she does not accuse them of being depressed the way she did me.
Overall, poor bedside manner, I can tell they don’t give a rats A$S about my health, and they try to push medications and hormones on you, and terrible terrible knowledge of medicine in general! Also, on a side note, my friend had a terrible incident when she went in for surgery and the negligent surgeons opened up the wrong side of her body for an ovarian cyst.

Their Pharmacy was a joke the Doctor ordered it in the morning, picked it up in the afternoon, and told me it wasn’t ready yet. They told me will call my name when it’s ready so I don’t need to go in line. Past 20 minutes, checked in again, and was told it wasn’t ready, it was just put in, and it was a Monday so they are slow, and need to wait again for 20 – 25 minutes. So being patience, I waited again, seen the name on the board. I waited for 5 min see if they will call me as what they told me so I don’t need to go in line. Line is getting longer again, so I got up and went in line, as I reached the counter, I told the register so I thought I was going be to called, it seemed like it didnt happen because I was still in line for 15 minutes, and never heard my name. It’s so ridiculous how they ordered meds in the morning and when you get there in the afternoon, it was not ready yet. Not even a courtesy of will process it faster since you been waiting for over an hour. Reasoning, it’s Monday, really?

I have been a Kaiser
member since I was very young and I cannot wait to get out of this organization. My daughter went in for extreme chapped lips and mouth area and told her doctor that she was in extreme pain. The doctor told her that he would take a picture of her mouth and send it to the dermatologist. My daughter had told her doctor that she had been putting Vaseline on her lips for over two weeks and it was getting worse. All the doctor did was to email her back and tell her to apply Vaseline??? What the hell? Are you kidding? For one thing why is it impossible to see a Dermatologist at Kaiser? So disappointed at how impersonal and cheap Kaiser is. Now after my daughter paying her extremely high co-​payment she has not gotten anywhere and is in sever pain. So unfair. This is not right. Any ideas what to do?

As far as hospitals go, this place is 5 STARS all the way. I am just thrilled that I actually have Kaiser on my medical insurance with this new job, as it has been many many years since I last used them. I was VERY pleasantly surprised at the organization and professionalism of this hospital, and the doctors are top notch and amazing. Every single appointment I have been to this year, I have been seen within 10 minutes of walking in. WOW! When was the last time I ever got seen that quickly before Kaiser? I cannot remember.
I am super pleased and I especially love the downtown Mountain View location. Always excellent parking in their garage, and just absolutely painless. Thanks Kaiser, keep up the fantastic work!

Had my first experience with Kaiser yesterday at the Mountain View location and it was not so great. Very unorganized, chaotic, and I felt so rushed. My new employer only offers Kaiser. If you have a choice, don’t pick Kaiser!!! I had PAMF previously and I loved everything about it. :’(
On the other hand, I saw Dr. Herdocia and she was wonderful.

Probably closer to a 3 ½, but its like averaging a 5 and a 1.
1) Love the PCP and OBs here. There is only one so far that I couldn’t stand, most are really awesome
2) The pharmacy is mostly OK, the waits have not been terribly long
3) As other people have mentioned, never any trouble parking
THE DEDUCTIONS ARE FOR THE LAB AND XRAY. I have never had a visit there take under an hour to complete, and we are not talking about one data point, but at least 10. The receptionists don’t give a darn about anyone, and the staff is borderline incompetent. Most times it would have been faster to drive to Santa Clara, spend 20 minutes parking, get the tests done there, and then return to mountain view. I really, really hate their attitude (like it’s my fault I didn’t PLAN to spend 90 minutes there sitting on my ass reading ancient magazines) and the fact that they do not give enough of a damn to fix an extremely well known problem.
If it weren’t for the great doctors, I would NEVER go here

When I think of Kaiser, I imagine a big ass hospital with bunch of people.
This is like those small hole in the wall medical facilities.
So dont get urself hurt nearby cuz I dont think they have the capacity to help someone that needs immediate help.
I do prefer this place because it is very convenient for me. So you asking why did I give it 3 stars?
I just didnt like the receptionist. She might had a rough day or something. I just felt like she didnt want to help me. I might edit it next time I go there to see if it changed.

I am glad to have this Kaiser close to home. Between going to a big hospital complex and this smaller one, I prefer this one. All of the physicians that I have seen here are excellent. The staff is always friendly and organized. There have been more than a couple of times when the administration staff have really outdone themselves to help me out with something. I have rarely had to wait around for anything…
…except the lab! The lab has short hours and the wait can be very long, especially in the morning. If you think that you are going to get there early before getting to work, you are in for a nasty surprise. It seems like every senior citizen in Mountain View gets up before the break of dawn to be the first in line for the lab like its tickets for a Star Wars movie. For the lab, I suggest going to Santa Clara.

My ob-​gyn is located here, but usually I go to the Santa Clara Kaiser for my other health needs.
I like this Kaiser for a few reasons. The drive is a lot easier than going to the Santa Clara one from my house. Also, I never have any trouble parking here. The second floor of the parking structure always has plenty of parking whenever I’ve come here.
Aside from those aspects, the women’s health office is nice. The staff are all very friendly, and the office never feels incredibly busy or cramped in the waiting room. Overall, I’ve been pretty pleased with my experiences at this location.

These offices are some of the nicest I’ve been to and the staff is friendly, personable and kind.
The parking is awesome and there is always plenty to be found.
The location is great right down town, I can grab lunch right after which is nice.
Inside is all shiny and clean. Something I like when around a lot of sick people. Everything just feels organized, sanitized and nice. While it doesn’t particularly feeling homey and personable — I like it because it’s clean.
The staff is great,
–Main doctor — sweet and patient with my questions.
–Nurses — talkative and information.
–Injection station — calming and even fun!
–Other — nice and informative.
This is by far the best Kaiser I’ve been to and I’m lucky to call it my own.

I was surprised because the system is efficient.
I usually don’t expect efficiency for any American systems, but my first KP visit today was good.
I didn’t wait at all and they immediately made a reservation for screening test after my annual physical appointment. Staff are friendly. I’m glad I changed my insurance to KP.
I hope Lab test etc service are open on Sat and/​or Sun. If so, it’s really convenient.

After accepting a new job I had to switch my health care over to Kaiser. I was pretty upset about leaving my Doctor at Palo Alto Medical Foundation of 14+ years and very skeptical of Kaiser. In my mind, Kaiser was a big sloppy doctor farm where you got shuffled around to a different doctor each visit, everything took forever and the facilities were crowded and run-​down.
All of my preconcieved notions of Kaiser’s incompetency were blown out of the water when I had to go in for my first appointment. I have a Primary Care doctor. I was seen right away in a clean, astetically pleaing facility. My doctor even responded to my email almost immediately.
I’m not over the break up with PAMF yet, the wounds are too fresh. I may even go back some day. But as for now, I can say that Kaiser has earned my trust. I might even say that I am a fan.