iSmile Dental

Been coming here for years… quality of services and customer service is the best! Prices and costs are reasonable too. Strongly recommend iSmile for all your dental needs! :)

Great doctors, Dr. Kim and Dr. Park — I give them 5 stars. I’m giving 3 stars for other reasons.
1. Increased price. They have raised their price almost every year, even the implants and routine cleaning have increased. The dental office has grown a lot since they opened, now up to 9 staff at the front desk speaking all different languages and longer business hours. the business is booming but it feels like cramped & rushed. Doctors can’t really talk to you because they have patients backed up. You will need to schedule a consultation and pay extra.
2. It’s super cramped. Most uncomfortable space you could be with no leg room. The entrance to the bathroom is not accessible to handicap or very awkward for big person… It’s about 20″ wide, I’ve seen people enter side ways. With so many front staff talking… Some different language, you feel like your in immigration office.
3. After you made an appointment, you will be bombarded with phone calls, text msg, and email reminding you of the appointment for more than a week a head. I begged them to stop reminding me… They said it’s their automated system so I was taken off.
4. Late charge if cancelled less than 48 hours or you pay $. Most places I know have 24 hours cancellation policy.
I do come back because doctors are great but unfortunately it’s not run very well. Every time I come back, I think about finding a new dentist… Search continues.

I got my cleaning done by Dr. Park. She was very gentle and gave me good tips. The assistant was super nice and gentle as well. I got my fillings replaced by both Dr. Park and Dr. Choi and they always made sure I was not uncomfortable the whole time. Definitely would recommend my family and friends.

Dr Kim saved my teeth! Another dentist wanted to pull out most of my teeth. Dr Kim treated my teeth and everything has been well since then. Also I had an emergency and Dr Kim had me come in immediately to get it resolved.

Excellent Service, reasonable price and Very Knowledgeable.
We want to thanks Dr. Kim and Dr. Choi for excellent service.
I went to Ismile Dental because they had an implant special (very reasonable price). I was a customer at a very fancy dental office so the first time I went to the Ismile dental office it was hard for me to get use to the way the dental office runs.
Thank you Asami. She is very knowledge, patient and kind. She makes me feel comfortable and willing to give a try with Dr. Kim. Dr. Kim impresses me very much. She is very knowledgeable and experienced. The implant she did for me is painless and works excellent. I was impressed because when we ordered the implant tooth the first time, the color was a little bit lighter than what I expected, but it was not a big problem. She didn’t hesitate to reorder the implant with a darker color. Then when the second time the tooth came, it was darker but the color just did not match too well. At that point I had no problem to accept the tooth because the tooth is not a front tooth. But Dr. Kim said she wanted me to have 100% satisfaction. She took a photo of my mouth and sent it back with the tooth. I never had such a diligent dentist before. I am really impressed and appreciate her effort. Now I enjoy my new tooth very much. It matches like my original teeth.
Dr. Choi is my regular dentist. She is my saver. She is very knowledgeable and professional. When she works she is always concentrated on the patient. She doesn’t carry a personal conversation with the dental assent. She is flexible and works with the patient. One time I had an appointment for a failing cavity but one of my tooth gums was infected. I talked to her about this and she immediately changed plans by talking care of the infected gun. Dr. Choi is courteous, experienced, and talented. I’m so lucky to have a dentist I trust. Thank you so much!

Thank you, thank you for being open on a Saturday and taking me in as a walk in!!! I had a temporary crown, and it got loose on a Saturday afternoon when I was visiting my sister in Mountain View. I opened up my Unilocal app right away to see if there are dentists in the area that are open on a Saturday. iSmile Dental came up and as luck would have it, it was less than a mile from my sister’s house! I was beyond relieved! Ecstatic actually. My husband and I drove to iSmile, went in, told the receptionist my situation, and was given a 4:40 pm appointment. She had me sign a bunch of new patient paperwork, and then we left.
My husband and I returned an hour later, waited in the tiny waiting room, and was promptly called in at 4:40 by the Dental Assistant. 5 minutes later, my temporary crown has been recemented! Whew! I could face the world again with a smile! The dentist and the assistant were great. They were fast and were very professional. The assistant told me that they have a very busy office, and that they used to be open Sundays too and it’d be completely booked and busy as well. I told him I was very happy they were open on Saturdays. My regular dentist is not open Saturdays and it’s sometimes a challenge making appointments without having to take time off from work!
Thanks again iSmile Dental for saving my holiday weekend! I was able to smile and Unilocal all weekend long because of you!

I went to this dentist as an emergency with terrible pain. He initially blew it off as gingivitis, and I had to ask for an x-​ray at which point I was diagnosed with a dental abscess. He gave me a phone number of an endodontist for me to call and told me that this was something serious I needed to get taken care of. It was a Friday afternoon and I called for 2 hours and no endodontist would see a new patient for 3 weeks. I waited for another day until the pain was unbearable and my gum had a lump the size of a grape. I called the oral surgeon on call at the hospital where I work to ask what to do, and she prescribed me antibiotics and pain medication. The antibiotics helped significantly, and on Monday saw a different dentist who emergently performed a root canal and who also called an endodontist to get me in the next day. Unfortunately, the abscess had increased 10x from Friday to Monday and we were unable to save my tooth.
The lack of care and professionalism demonstrated by this dentist was astounding. I have never turned a patient away during an emergency, without helping the patient get the care they need urgently, even when it is inconvenient on a Friday afternoon. All it would have taken was a phone call to an endodontist colleague to ask them to see me urgently, like my second dentist did, or a prescription for antibiotics.

My father needed an implant and this was the most legit place that saved him over 1500 from what everywhere else trying to charge him in Sacramento. They are very professional, polite, and patient. I was a little sketchy at first due to the hug difference in price compared to sacramento. My father found them in the Chinese magazine. I walked in and saw many awards and best of which ever year it was for. That made me feel more at ease. My father has had a pleasant surgery with this implant specialist so far.
The waiting area is very small with about 8 seats set up against the wall in the walk way. There are two benches outside the front entrance to wait at as well. Parking lot is small but never really fills up, if it all did there wouldn’t be enough waiting seats. The parking lot is shared with with another building.

From my experience, this place is the most expensive dentist office even I had Delta Dental insurance. My son just went there a couple of weeks ago. I got bill for $ 248 from them few weeks later. He just had treatment for a couple of cavities. It’s really unfair bill from dentist even though I had insurance. With all that Insurance, I still don’t know why they charged me like that. Right after treatment, the one of receptionist was saying I might need to pay around $ 80 more since some of things were not covered by Insurance. But, I got the $ 248-​bill for additional charge a couple weeks later. I called them to talk about the bill with office manager or accounting manager to find out what kind of material or treatment were not covered. But, they never called me back yet. and just kept sending me bill continuously. I don’t want to go there again… I never gonna go back there. I really hope to call me back to discuss about the bill they sent. …
At the end, I had to pay for that. They are very good to get money from customer. I never went back this place.

Dr Kim is very nice and Profession. And keep follow up with the Patient after she finish the work !

iSmile Dental is the first dentist I have been to in 5 years. I had no idea what kind of dental work I needed especially cause I’m a smoker, but iSmile put me at ease the moment I sat down with Dr. Pham. They first set me up with a simple check-​up and regular cleaning, and they called my insurance company for me to confirm that I would be covered. The receptionist Rafael, was very helpful and patient and explained everything to me in good detail.
The office lobby is small and crammed but I have no problem with that. After Dr. Pham looked over my teeth, she recommended a deep cleaning. Instead of having to make another appointment (I did not want to waste another day having to come back), she offered to do it even though my I was not scheduled for it. I find providing convenience to be a huge part of a successful business and iSmile certainly provides that. Dr. Pham always checked to make sure I was not in any pain, and her assistant did quite the job explaining the conditions of my teeth. Turns out I had zero cavities or root canals, no fillers needed. For five years without seeing a dentist, I was pretty proud of myself.
Before I left, they mentioned about checking up with them in 6 – 8 months. They would give me a call closer to December to set up an appointment for me. All I had to do was initally call to set up an appointment, and iSmile took it from there! Great service and a friendly staff, I recommend checking out iSmile for your dental work.

Bad bad me hadn’t been to a dentist in five whole years, mostly due to lack of insurance. I finally decided it was time for a cleaning and used iSmile’s $ 99 new patient clean + X-​ray flyer deal.
The office itself is a postage stamp, which is probably why they got some less-​than-​stellar reviews for being cramped — I think they’d be more comfortable in a space twice as large. However, they’ve somehow managed to cram everything you’d ever need and more into their existing office, including large flat-​panel TV monitors at each station to view digital X-​ray results in real time.
The staff themselves were all quite professional, friendly, responsive, and efficient — they took into account my lack of insurance, the prior health conditions I’d filled in on my intake forms just 5 minutes earlier, and even made a point to correct a misspelling on my name as soon as I noticed it.
Dr. Choi had incredibly delicate hands and didn’t leave me in any discomfort while she meticulously removed 5 years’ worth of plaque (yuck!) from my teeth. She recommended that I get certain cavities and fillings patched up, but when I explained the lack of insurance, she was okay with observing them temporarily until I had the finances to do it, though she was genuinely concerned for my dental health.
Honestly, these folks were so communicative that it was a bit overwhelming to me — from calling to confirm my appointment a day ahead, to sending a followup survey the day after. I’m used to only getting a crappy postcard six months after my last visit. XD
Really, the only drawback to the office is that their glassy front entrance and some of the treatment room’s windows are subject to intense morning sun, which means it gets a little toasty if you’re right next to them. They have blinds up everywhere, so I’m sure they’re trying their best, especially since they can’t exactly rotate the building or something. XP

The dentist and orthodontist we saw at iSmile seemed knowledgeable and had a professional and comfortable manner. No problems there. The office is the problem. It is way too small for the practice. The parking spaces are even too small! Also when you call, the 3 – 4 people who manage the phones all sit about 4″ from each other and you can hear their conversations going on as you try to schedule follow up or have billing questions. The exam rooms are dinky and even the employee break room is shared with the «waiting space» be sure to tuck your feet under your chair or someone will trip over them. There are boxes piled up on the floor and in the extremely narrow hallway throughout the clinic. Its a nice practice, just very unpleasant to be crammed in with everyone else there. Note: I am not an obese person.

Mind you, this is my very first online review ever… Unilocal,Amazon, or anywhere else. This means that I’m writing this is truly because my deep gratitude to Dr. Kim, who has offered me something I could relate it to the meaning of «healing»…kindness and genuine care (both physical and financial), as well as her very skillful (this is critical for me) and swift (Dr. Kim is very quick… with quality work) treatments.
Over the years, I have lost lots of teethes, so having a caring Dentist in my life is not only crucial, but reducing lots of my anxieties. In truth, Dr. Kim is the first Dentist who has the ability and qualities to offer my this experience.
Dr. Kim has done 7 implants for me during 7 – 8 months period. I went through this journey feeling very little stress, and I really enjoy the quality results.
High recommend… and wishing you have a worthwhile treatment like mine.

I went to iSmile Dental for six composite fillings (yes, I admit this is not something to be proud of but let’s don’t judge now) and I had a great experience! Dr. Bang was the dentist who did the excellent work on my teeth.
Here are a few highlights from this visit:
1. The staff is very friendly and helpful. I was attended promptly and well informed of the treatment plan and price before I started.
2. Dr. Bang is an excellent doctor. There was no pain or discomfort throughout the treatment. The only thing I felt was the needle shot, which was totally manageable and exactly how she described it, «Just a pinch.»
3. The clinicians treated you with kindness! I am a very nervous patient and I get very stressed out once I sit down on the chair. However, both Dr. Bang and her assistant Tanya kept checking with me throughout the treatment to ensure that I am comfortable.
4. The clinic is so clean! Everywhere from the sofa in the lobby to chair in the operatory are spotless.
I am very pleased with the treatment and I will definitely recommend iSmile Dental to my family and friends!

Services from dentists and dental assistants was good and very professional.
Some of the office staff is very hard to understand on the phone and was hard to get my initial appointments placed.
The office is clean, although parking is a disaster — consider parking on the street in the neighborhood as there is just not enough parking spaces. i would not recommend office if you have young kids to bring or tote along — office is very small and really geared for adults — the décor and things in reach for young hands is just not good for young kids — like a kid level coffee maker, cushions that come off the hard to sit on couches and glass table tops — yikes!

Dr. Kim is a caring and kind professional dentist. I highly recommend iSmile Dental for those who worries about going to the dentist because it’s much cheaper than other dentist’s practices, yet the service and the quality are exceptional. I compared price with other places for taking a wisdom tooth out. In iSmile Dental, they charged me $ 250 for wisdom tooth extraction Without Insurance Coverage. In other oral surgeons’ practices, they told me it would cost $ 620 and $ 450 W/​O insurance.
Dr. Kim finished everything in 5 minutes. Yes 5 minutes. I wasn’t put to sleep, and I liked it much better. After the surgery, it didn’t hurt at all so I could eat on the day of surgery. She was very considerate and personal. With insurance coverage, I only paid $ 55, so I was really satisfied. Highly recommended. I wish that US is full of doctors and dentists like Dr. Kim.

Went with Dr. Choi who is new there.
Pros
— Super clean office
— Dental assistant was pretty awesome
— They do a panoramic xray upfront — which is supercool — the dentist is so much more aware and clear when they are actually doing the work
— No hassle billing
— Dr. Choi’s cool — did a great job with a filling.
Cons
— Really hard to get an appointment on Saturdays (they are all booked up way in advance)
Highly recommended.

Hmm… I posted a review already but it disappeared, so I’ll post another one. Never too tired to praise my favorite dentist, since they are so hard to find! :)
I used to be a patient of doctor Kim when we lived in San Mateo. We then moved to Mountain View and I just didn’t want to look for a new dentist, because dr Kim was the first dentist ever I could trust. I’ve had bad experiences with dentists before — got hurt, robbed, and just not pleasant visits. Never with doctor Kim! Anyways, after we moved San Mateo was really not an option. So imagine my excitement when I saw a flyer in the mail with dr Kim’s picture on it! She opened an office in Mountain View, so I called for an appointment right then and there.
My visit was pleasant as always — cleaning was painless, got a couple of fillings done. I didn’t feel a thing (usually I am very sensitive to pain, even with anesthesia). I had some concerns about sensitivity after the filling, and doctor Kim saw me on a short notice to make sure everything was ok (which it was). Sensitivity is now gone and my teeth are healthy again. :)
If you live in South Bay and are looking for a dentist, please do check out doctor Kim. She is very gentle, won’t do anything that is not needed and is an excellent doctor.

J and I both were Dr. Kim’s patients before we moved to the East Bay. She was friendly and considerate. She caught problems (like cavities and evidence of nighttime tooth grinding) before they got too bad, but she never pushed us to do unnecessary procedures. She really seemed to have our best interests in mind.
Dr. Kim had the kind of gentle and warm manner that reassures and calms you. If we still lived in the Peninsula, she would be our go-​to dentist.