Intuit

Intuit has made the Quicken program almost completely unworkable. We had very few problems with the program for years. Now this year, we downloaded their 2016 version. Don;t do this!!! This program has been set up in such a way that you have constant problems with your password and access to your account. When you call for help with your password you are given a ticket to the «password rest team». The process can take 3 days to get a new password! We have spent over 10 hours with customer support people at Quicken and it has been the worst experience we have ever had. The customer service people are trying to help but the software system is completely insane when it comes to passwords. Now its tax time and we were locked out of our accounts again. We have lost data while trying to handle this, It may be disastrous and take weeks to fix. Of course you cannot contact anyone at Intuit as they have all their contact numbers closely guarded so they don’t want to hear from all the unhappy customers whose accounting is being messed up. If anyone at Intuit is liesting you can call me on 818 522 4126 and hopefully give us some priority on getting this fixed and even better fix the lousy software that mist have been designed by someone who just wanted to upset a lot of people,

I’ve used Turbotax for years and have been generally satisfied. However, I’ve never had to deal with their customer service, until now. This year I inadvertently purchased the Deluxe program without the state return because the packaging design for both the Fed and Fed/​State were identical accept for the small yellow text «state.» I didn’t realize my mistake until I was finished with the federal return and the program asked me for $ 39 more to do my state return. Having already completed my federal return I had no other choice but to continue.
After finishing my taxes I attempted to contact Intuit to complain about the poor packaging design, but soon learned there was no way to leave feedback, despite a «review page» that showed hundreds of glowing reviews for Turbotax. I finally ended up using their «contact us» form and filled in «make a complaint» in the question box before a pop up window displayed a phone number. I called the phone number and went through all the prompts to receive a robo-​call back. When I spoke with a live person I was told in so many words that nothing could be done. I was then provided the address to Intuits corporate headquarters in Mountain View for filing a complaint. The address did not include an office or department, but I was reassured that my letter would reach the appropriate office… yah right!
Next year I’ll look else ware for tax prep software.

Quickbooks Enterprise 2016 — been a customer for 20 something years and data is corrupted and they cannot fix. I have had it. Going to try getting full refund and find a reliable vendor with competent customer service and programmers to get a reliable accounting system. They have almost destroyed my company and despite repeated promises, do absolutely nothing. Horrible, horrible company.

Well its tax time again and guess what, the ones warning you of scams are doing it bigger than anyone INTUIT is the most fraudulant of all companies. Here is the story…
…
FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAU
My credit card would not go through on the computer so I politely called up TURBO TAX/​INTUIT for a reason why. They said my zip code didn’t match and could I give them more info. At that point «LIONEL» in the ATLANTA BRANCH took my information. Within 2 hours Lionel had completely wiped my account out and literally purchased 9 times in my account and also provided them with different addresses to keep the fraud department fooled.
It was then that I was called by The fraud department from my bank in which they explained how puzzled they were with the charges. I said please freeze my account but instead of freezing my account they continued to allow charges to go through. I would later learn that my fraud company said they were called and told the charges were ok and to allow them to go through. Of course this sounds crazy! How could a fraud department use by TELCO BANK literally allow a person to call in without asking them my private ID and turn the fraud off? Who knows at this point but what’s the use of a fraud department in protecting you when the biggest proponent of fraud is defrauding you… TURBO TAX/​INTUIT…
Below is the actual email from turbo tax… My ordeal went on for 2 days. It totaled 24 operators and 8 supervisors. 4.5 Hrs on hold while clocking in a total of 6.3 Hrs for the entire event over the 2 day period.
…
Dear TurboTax Customer,
Thank you for contacting TurboTax Support.
We would like to make sure this has been completely resolved for you. Should you need to contact us again about this, you may use 415 944 523 as the incident number. it looks like you have been charged 9 different times for different products you did not want i do very apologize about this issue i have submitted an fraud app for you
Thank you for your submission
Verbiage Reminder
«I have submitted an alert to our Fraud Team to notify them you will be challenging these charges with your bank. This team will not contact you directly, but will be waiting to hear from your bank after the declaration of fraud is made.»
You may receive a survey from us through e-​mail in approximately 1 hour asking you about my performance on today’s contact, as well as comments you may have in regards to the TurboTax product. So we can continue with our promise to provide our customers with the best support available, please take a few minutes to complete the survey.
Thank you,
Rachelle P.
Intuit, Inc.
P.O. BOX 7850
Mountain View, CA 94 039‑7850
…
Amazingly it took a compassionate human that works at intuit to actual do something for me. It is at this time I wish to thank her and all her efforts. It was an uphill battle and although we lost the fight together hopefully we will win the war…
My advice never ever ever deal with this horrible conglomerate and their detached methodology of owner to customer relations…
Only one thing good came from this besides loosing all my money to such a corrupt company as this, I found out someone else had been using my ID and has been arrested 2 times with my name. Well I guess its off to the Georgia Police Department and Asheville PD… Whats next?

Even after purchasing their Quicken software, I am being bombarded with Intuit’s pop-​up ads on my desktop computer. Intuit’s upgrade is really a downgrade. Furthermore, I was mistaken to believe that I could make entries from the mobile app but it is also junk. TERRIBLE!

I have used Quickbooks Software and credit card processing for the past 8 years, and have upgraded my software every 2 or 3 years as needed. Last year, they called us begging to upgrade to the new pro 2015 with a discounted rate. My current system was working just fine, and I did not really need to do anything, but it would save me about $ 100 for the year if I gave them the money now. This was to be a one time fee, same as I had done before for years, and I would not need to upgrade for another 2 years or maybe a little longer. Imagine my surprise when they attempted to charge a huge annual «subscription» fee a year later. When I called to try and explain, they claim no knowledge of what I am talking about, and explain that they upgraded to Pro Plus which carries an annual fee. I tried to explain this is not what I was sold, and their solution is for me to pay for 2016 now. Oh, and they constantly say :” I understand what you are saying”, even though they don’t. They open a case number, and promise calls to resolve, and they don’t do anything. Then they shut off your system with no warning. I have asked for copies of the phone recordings so we can review and resolve, but to no avail. The claim they might have had an employee that was improperly trained, but there is nothing they can do at this point other than have me pay another subscription fee and resolve in the future.
This used to be a good company with good products. I am being extorted. Don’t even get me started on their help line and how incompetent their people are at solving problems. Transactions vanish into thin air with no explanation. Horrible company. Find another source.

Terrible! Customer service is never available when I call and the rest of the time it is closed. No one in chat help knows anything. The chat folks declare anything because they do not have to be held accountable for what they say. Customer service chat says to call customer service. No one can answer simple product questions. This is the WORST run business I’ve run into. (Guess that’s why I skipped using intuit last year) Wave accounting is better and I am getting help from Wave customer service. Skip Intuit, they are not helpful and can come up with nothing but excuses and pawn off your questions, regardless if this means you get the run around.

DO NOT USE
I usually do my taxes myself but in need of my return i used turbo tax. Picked them because they had a 0 federal 0 state. WHich is false advertisement. I was promted about 5 times to upgrade to a better version for various reasons, I OPTed out. Yet at the end of my return it still chargered me 49.99 and 19.99 for services. I don’t need assist pro, max or what ever I called there customer service line. THe worse service ever, I couldn’t understand the guy he had his mic to far to his face and i asked him multiple times i cant understandind he kept getting mad and told me i don’t need to keep repeating myself. I asked to speak to a supervisor (really wanting to talk to someone else) but he refused saying there is no one else that can help me. I couldn’t understand his name because of the muffled but i instructed him I want a call from a supervisor or manager and he told me 48 hours. I said that fine. DO not use this service I rather go to H&R Block or anyone else. Next year i won’t be using Turbo Tax unless they can help make this right.

I was with Paycycle until Intuit bought them. Unfortunately, I had issues with their product and customer service. The product is very easy to use. Unfortunately, they had trouble paying all my local taxes correctly. I received a notice from my city that payroll taxes weren’t being paid. They charged penalties and interest. Intuit, while they admitted that it was their fault, would not accept any liability. Fortunately, I was able to get the city to waive the penalties. Then, Intuit told me how to ensure the problem was fixed. A year later, I received another letter from the city. Taxes were still not being paid properly. Intuit said the way to fix it would be to move us to their full service payroll product. They offered to give me 2 years of this service at a very low rate to make up for it. So, I agreed. Less than a year later, they hit me with a price increase that more than doubled my monthly payroll fee. I spoke with customer service multiple times and showed them written documentation of the pricing I was given, but they refused to honor the pricing I was given. At this time, I am still working with the city to waive the penalties and interest, and I am now facing too-​high monthly payroll fees. I am in the process of switching to OnPay. I own a small business, and I don’t think Intuit does a good job of taking care of small business customers.

Since the Turbo tax release for 2014, I have been very disappointed to see that Intuit has changed the product make-​up of their Turbo Tax product line. As an individual with diversified investments, I used to be able to use Turbo Tax Deluxe. Since 2014, Intuit removed IRS Schedule D from the Deluxe version. This forces an individual to purchase the Premier version.
There are many review on the internet that you can find. Here is a link I found.

I am in need of assistance, and feel that seeking help from corporate headquarters is my last option before I file a formal complaint with the Financial Protection Bureau.
Our company used Inuit Merchant Services in September to process tuition payments for our school. It is now December, and $ 10,000 is still not deposited into our account. We were told, via automatic email, that certain transactions needed review, and this would be resolved within 2 business days. Since then, we have sent numerous emails for updates, all unanswered (10/​9, 10/​12, 10/​29, 11/​3, 11/​6, 11/​16, 11/​18, ¹¹⁄₁₉). We finally got ahold of someone who requested further documentation, such as the credit card holder’s phone numbers and addresses, which we sent.
On November 18^th, I spent over 5 hours on hold and on the phone with someone, who was helping us resolve this. According her, the case manager had to confirm the phone number and address with EACH credit card. A few cases were able to be resolved, however like I stated before, we still have $ 10,000 due to us. A few parents did receive phone calls and messages, however when they called back they were put on hold for over an hour, and eventually hung up.
I have asked to speak with our case manager, and each time have been denied. I have asked to reverse the charges and be done with this mess. We will use a different service to run payments. I was denied this request. I was told we had to have each credit card holder call and confirm their information, and this is frankly ridiculous when it’s impossible to get through to anyone. Additionally, an individual DID confirm their payment transaction, and fund are still not being released to us. It is completely unprofessional, and in my opinion illegal, that your company is still holding onto $ 10,000 worth of payments to us.
I am now on the phone again trying to speak with someone, and have so far been on hold with over an hour.

This is the first time in my life that I was actually relieved to talk to a GOVERNMENT agency and not Intuit after they screwed up one of my payroll forms. Rather than deal with Intuit anymore, I got my problem solved by talking to the CA EDD. Never in my life did I imagine I would get worse customer service from a private sector business. But Intuit takes the cake.
Their strategy is to monopolize the whole payroll, tax and financial organization market so you, the consumer, has no legitimate alternative. Then they make it really expensive, don’t provide any customer service and laugh all the way to the bank. Maybe it’s a good stock to own, considering…

Finally works. Quicken 2015.

Buyer Beware — Poor Customer Support w/​Software Upgrade
I have been a loyal Intuit Quicken software user for the last 15 years and until now I have been very pleased with the software updates. Intuit never informed Quicken users that we would be forced to upgrade our software to continue to sync with our bank accounts. And, after purchasing the 2015 Quicken Deluxe software, I have had nothing but trouble converting my files, my files have been locked and the customer service is HORRENDOUS. My customer support experience: 1^st Attempt — On hold for nearly an hour, made contact with someone in India, language barrier and no resolution, was told that the issue would be escalated; however, after 48-​hours no follow through. 2^nd Attempt — Used Intuit Online forum, no resolution, just others with similar complaints, 3^rd Attempt — Used Chat, no resolution, 4^th Attempt — Research online how I could upload my files to Intuit File Transfer (not compatible with Firefox). Multiple emails and still no response or resolution. Now, I have not had access to my financial information for over 2 weeks. Feeling trapped because I have 15 years of recorded data. If you haven’t begun using Quicken software for your financials, I warn you DO NOT start now.

We had very similar experiences to some of the other reviews listed here… unauthorized withdrawals from our account after the payroll service had been cancelled. Support tells me the subscription did not get cancelled as I requested and they continued to debit our account fraudulently for a long time after that. Customer support was terrible, a complete run-​around. They offered to refund only a small portion of what was owed to us and in a lesser amount than they actually billed.
We need to again tell these companies that shifting their customer service overseas is unacceptable. There is no follow through, no supervisor access, their hands are tied for helping customers even if they wanted to. The message is clear… that Intuit does not care about the service they provide to their customers and that they would rather keep your money than their reputation.

Your approach to this situation is disappointing! My review of today was a warning signal of other user if they rely on paycycle of they payroll tax payment.
We changed bank account and was confirmed of being changed after a theft issue. We reset all possible service by calling in, chatting in to ensure our tax payment would be sent in time by new bank account. We total trust that nothing else would cause further concern and the true result is: IRS notice of over due payment not received plus $ 800.00 penalty. And paycycle says it is bcs the tax payment was created in a period of «e-​service disable period” – should I be noticed about that when I reset the bank account and create a tax payment when chatting with the staffs! Pissed off enough!

BEWARE of Online Product — Self Employment
This product is harmful because you can upload information, you can NOT, and I mean NEVER retrieve the data in a report or export it.
DO NOT upload your data unless you don’t mind re-​entering it into Quickbooks AGAIN. Quickbooks Premier is your product.
BEWARE OF INTUIT — SELF EMPLOYMENT TRIAL and SELF EMPLOYMENT PRODUCTS
INTUIT is suffering from the dreaded I only want to have profit, I don’t want to solve my internal or systemic problems!!!
HIDEOUS!

It seems that Intuit has either reduced their phone support staff or stopped caring about customer support. In previous years I could get through to a human being without an excessive wait. This year however, I had to leave my number (they didn’t even offer an option to wait online) and the computer stated someone would call me back. Around 2.5 hours later I did receive a call from a customer service agent. However, she was not able to help and instead transferred me to another operator. Unfortunately, the other representative was not available and I’ve been sitting on hold for over an hour with no end in sight. All said I’ve been waiting approximately 4 hours from when I initiated this customer service request. Since Intuit has stopped caring about customer service, then I guess it won’t matter if I stop caring about them, cancel my software subscription & move on to a competitor.

I just spent 45 minutes with their so called support-​an online chat with illiterate people-​and still couldn’t get an answer. The same questions were asked over and over and the chatline person didn’t bother to read the answers. Lots of polite apologies and thanks for my patience but no help. Finally I started another chat (no phone numbers, only chat lines) and got someone to arrange to refund my purchase price for Quicken 2015. I’ve used Quicken for over 10 years and loved it but they obviously don’t care about the customer anymore. Sad, looking for a replacement product.

Brad Smith, dictates that Intuit should no longer spend money on irrelevant things like free telephone customer support because that costs money. His philosophy is that if the product works for 90% or more of the purchasers, he is happy and the customers are happy. The 10% dissatisfied customers will not likely purchase again, so why spend money on supporting this group. Brilliant philosophy to cater to only the silent majority and maximize profit!
So, be in the 10% and let your feets do the voting.

Intuit has terrible customer support, gouges for product updates, does not support software more than a year or two old, and is pretty much a lost cause in every way. They have no confidence in their own software.

This has to be the worst support on the Planet. They send all of their calls to the Philippians and these people have NO CLUE what’s going on. I’m finally calling the Corporate office to see if we can get any help after fighting this for THREE DAYS!

What has happened to Quicken support?
After more than a year of nearly flawless operation, Quicken 2013’s download function has ceased operating at all. I have no banking transactions since ⁹⁄₂₅.
I’ve been trying fruitlessly for several days to get answers from Quicken Support. First their support desk (800−811−8766) automatically transferred me back to my bank, with whom I had just spoken. Then two days later when I phone the 8766 number I got a recording referring me to their «
; web site, explaining that «our support model has changed.» Hogwash!
Someone at my bank’s IT department let it slip that Quicken changed their program without notifying their associated banks all around the country, and now every bank that Quicken links with is being flooded with questions from customers like me who can’t download their transactions. If true, this is a MAJOR disaster for Intuit.
Now I’m stuck with downloading bank transactions to Excel and budgeting manually.
If I had any Intuit shares I would sell immediately.
Their campus may «look amazing,» as one reviewer posted, but «something smells in Denmark.»

GoPayment is seriously flawed. After a month of calling and asking why funds have not been deposited to my bank, I still have no answer. I read a review that said that this company holds money hostage. That is exactly right. If you do have the misfortune of calling customer service, expect to be transferred a minimum of 4 times to only have your question go unanswered and your funds remain in purgatory indefinitely. I can only wonder if the level of incompetence is a ploy to collect interest.

Ok, let me preface this by noting it is a review of the campus, not their products. We came here in May for the Acterra awards ceremony and were blown away. The facility was so clean, they had compost, recycle, and waste bins all over, and their catering was ON POINT. The facility looked amazing, I would love to work there!

My boyfriend and I have been using turbotax and I didn’t have an issue but his return was kicked back last year so his agi wasn’t reported and we can’t accurately report this year’s taxes. I was on hold for most an hour last weekend never got through anyone. So much for their promoted support team. If someone can email or call me to assist, it would be great.
My company uses Intuit’s quickbase which may be a great platform but none of us know how to use it so it’s more of a headache than anything else.

Unethical and Untrustworthy:
I have had a dormant Quickbooks account from a past business that I never closed. Six months after closing the business they debited $ 358.45 from my Bank Account for «Quickbooks Payroll «even though I never subscribed for it and I had no employees to use this feature with. My accountant caught that a few months after the debit and I called Quickbooks. They promised to look into it and call me in a week. They never did. So two weeks late I called them and they said they would refund me about $ 110.00 back. So they ilegally take 358.45 of my money and then promise to give me $ 110 back! I said that is not acceptable and they have promised to look into this again and promised me a possible refund.
They have caused me more grief and time than was even worth the money but as a matter of principle what they are doing is atrocious!