Green and Fresh Cleaners

Longtime customer I drive out of my way to go here because of the service and natural chemicals they use. Very knowledgeable with stains and if you need a rush they can do it. Parking is generally easy and they have a new system which checks you in and out super fast. I forgot my work ID in one of my pockets and they found my number and called me ! Otherwise it woulda cost me awesome.

Poor job hemming a pair of jeans. Stitching was much higher than original hem and crooked. Definitely not worth $ 14.

Two shirts with two light fresh food splash stains… two days later stains haven’t been dimmed and certainly not all removed. I paid in advance… bad call on my part. I was promised free service «next time». There won’t be a next time.
The proprietor is very proud that she used to be top rated in San Francisco. We’ll I guess she «used to be» and she’s no longer in San Francisco.
$ 140 worth of shirts nicely pressed but not cleaned.

I have been to this cleaners four times. The first two times they were fine. The second time they had a hard time finding my clothes. The last, and I do mean last, time they could not find the one white sweater I had brought in. After 15 minutes of looking they said they would call me when they found it. I went on to my appointment and stopped back several hours later. they had found the sweater but now there was a very white spot on the front of the off-​white sweater I had brought in. The lady at the counter tried to say it was stained when I brought it in which it was not. Totally took no responsibility for the stain although at least they didn’t charge me for the cleaning. Unprofessional and I will not be back… ever.

Would give this place zero stars if I could. They lose your clothes and on top of that have terrible customer service!
When I went to pick up my pair of dress pants that I had dropped off for dry cleaning, a full 5 days after they were supposed to be ready, it turned out my pants had mysteriously disappeared and were nowhere to be found. 15 minutes of waiting around later, the total extent of their apology was «Sorry, we’ll call you if we find them.» I called them 2 days later to see if my pants had turned up (they hadn’t) and their explanation was that they had probably given my pants to another customer and maybe someone would bring them back in. She said this happens sometimes (WHAT?). Again, the only apology was «Sorry, just wait a while and maybe someone will bring them back.» What kind of customer service is that??? No offer to make it right or a real apology whatsoever.
During a second angry phone call and demanding to speak to the owner, was told by the super rude and condescending lady on the phone that you have to wait 4 weeks before they will do anything about any sort of reimbursement (which is only a maximum 10x the cost of the dry cleaning by the way).
Apparently that phone call did it though, because my pants magically turned up that night. Oh, and after two trips there and pants that weren’t ready for a full week after they were supposed to be, they still opted to charge me for the dry cleaning.
Avoid this place like the plague. Take your business someplace where they treat their customers with respect and your clothes don’t go missing.

Great cleaners, very helpful. Very local neighborhood feel. One of the few dry cleaning places around that actually offers tailoring measurements. (We tried a few others)

Fabulous service. We recently moved to Mountain View; so, this was our first time trying out this dry cleaner. Just came back from a wedding last weekend when I discovered there were soot stains on my tan suit pants from sitting near the fireplace in the hotel lobby. I saw great reviews on Unilocal so decided to try these guys out. Could not have asked for a better experience! The first time, the stains did not come completely out, but they were definitely lighter. Without having to ask repeatedly, the owners graciously offered to try again. The stains came out completely; and, the business has gained a loyal customer from this one visit alone. Keep up the wonderful work. Thank you for the fantastic customer service.

I have been a customer here since 2012, and have only accolades.
I admit, I do give significant weight of my rating to the friendly and kind staff. When all else is equal with quality and price of a service provided among like businesses such as cleaners or shoe repair or framing shops, the personal touch is what becomes the deciding factor for me.
With Green and Fresh Cleaners, not only is the staff attentive (and consistently make me feel like a valued customer), the quality of both the dry cleaning and the alterations are good quality and the prices are fair. Also, because of their environmentally-​friendly cleaning process, my clothes do not have that «chemical» odor when I pick them up like they did when I would get them back from other dry cleaners.
For reference, the types of alterations I have brought to them include shortening hems on skirts and pants, taking in the waist in dresses, shortening the arms/​cuffs on long sleeve shirts, and repairing waistbands with buttons, hooks, zippers, etc.
For reference, items I have brought to be cleaned here include blouses, dresses, slacks, some «delicates,» sweaters, and bed comforters. Also, when I bring items to be cleaned, I make every effort to point out any stains or deodorant marks that the item may have so that they can mark it. If I point out a spot that is questionable, the staff will let me know if they are not sure it will come out but will do their best; more often than not, the item is cleaned completely, even after they prepare me for the possibility that a particular spot or stain may not be removable.
Finally, they have been wonderful about accommodating me when I have time-​sensitive cleaning needs. («Gah! I need this for a flight tomorrow and I just got toothpaste on the front of it! Help!») Therefore, if I am in no rush when I drop off other items and they ask when I need the items back, I usually say «Whenever they are ready,» and they give me a reasonable time frame which allows them to prioritize other customers with time-​sensitive items.
Other Notes: They accept credit cards, but not Amex. Parking is easy.

Brought in 2 silk tops, 2 pants, and 2 jackets– total was $ 52. Not bad! Would be much more expensive at a dry cleaner near where I live so I decided to come here instead which is close to where all my errands are run anyway. Dropped off on a Saturday and was able to pick up Monday evening. Fast, friendly, reasonably priced service? I will come again!

I have been going here for 2 years and really appreciate them. I always take time to show them any stains so they can mark them. They have gotten stains out that I didn’t think anyone could.
I’ve tried cleaners in San Mateo and Burlingame, and since I’ve started bringing clothes here, my experience has been exactly what I’ve wanted. A very good job done for a fair price. And sometimes I get lucky and a smile is thrown in too. I am really thankful that I’ve found a dry cleaner I can trust.

This is our go-​to dry cleaners since we moved to Mountain View. We like that they are very straightforward about what stains they can or can not remove if we point them out. Prices are reasonable, the dry cleaning is great, and the service is excellent, which brings me to tell you a story of their service.
We had just dropped off a batch of clothes including my husband’s black suit. Unexpectedly, there was a death in the family and so my husband needed that black suit back. I had called late on a Saturday and was informed that the earliest they could get the suit cleaned was the following Monday by 5pm. However, we needed the suit earlier because we were taking a flight out for the funeral and the latest we could get the suit was at 9am of that Monday. My husband had relented to wearing the next darkest suit color which was navy blue. Fortunately, we received a phone call late on Sunday night saying that they will turn on the machines early and have it ready for us by Sunday morning. We were thrilled! We don’t know exactly if that involved the shop owners coming in on a Sunday to get the suit cleaned or waking up extremely early on Monday morning to get it done, but we were so grateful and appreciative of the service they gave us so that my husband would get his suit to wear to his grandmother’s funeral. This business really went above and beyond for us and we are so happy to have made them our usual cleaners.

I guess for me price is an important thing, although I brought my clothes here to get dry cleaned and wanted it the next day (which they accommodated fully), it was extremely expensive and I realized that the staffer never told me how much my dry cleaning would cost before sending me off.
I paid $ 28 for 2 shirts and a dress, I have paid $ 28 for 5 items before at my local dry cleaners and they never mess up my clothes and they do a great job. I wish she would have shared with me how much each piece was and whether or not I was paying for having a rush job.
I think in the end, they did a fine job, but so did my local guys, so I don’t really understand why they charge so much more, and were sort of hiding their costs. I may come back here if I need dry cleaning and don’t have time to go to my regular place but overall kind of pricey.

While the tailoring seems to be really good, the dry cleaning service seems to be useless. When I dropped off my shirts 2 weeks ago, a lady was complaining to the owner that the stain on her dress wasn’t removed. I picked up my shirts last week and noticed the little food oil stains I had gotten on one of my shirts was still there. I held off on writing this until I tossed that shirt into the wash. The stains came right out. So what good is this dry cleaning service for?

I think this is an average cleaning service place. I dropped my down jacket. 4 days later I picked it up. $ 18. The major stain was still there although it looked less obvious.
Friendly service, but nothing special.

This is about alterations — repair, actually.
My favorite mesh-​style motorcycle jacket had a tear at the seam. I took it in to them on a Tuesday. I got it back on Friday, and it looked like new.
I expected to be able to see the repair, but it was totally invisible. If I didn’t know where it was, I would have never found it.
$ 15 saved my $ 180 jacket. I am ecstatic!

The best dry cleaning in town:) I have been coming here for over a year and I would never go anywhere else but here. The owners are so lovely with great customer service all the time and there tailoring service is quite a skill:) I would definately recommend this place!

My (seemingly unending) search for a dry cleaner ended here. Convenient hours mean I can actually drop off and pick up clothes without too much advance planning. Because they are green, the prices aren’t rock bottom, but they are still less than the place I used to go to in Palo Alto. I would definitely recommend!

Coincidentally adjacent to Fresh and Easy Market, Green and Fresh is my preferred neighborhood cleaners.
Technically another cleaner is closer to my home, however I only trust Green and Fresh with my clothing. As the name indicates they use environmentally-​friendly processes for the dry cleaning.
I’ve been using them for about 8 or 9 years — my shirts come back clean, well-​pressed, stains removed. Likewise for my suits, slacks, etc.
Janie, the owner, is very helpful and takes the time to explain how the cleaning is done. I like that she is conservative when checking out the clothing — if something is at risk of shrinkage or wear, she let’s me know so I can decide.
I’ve used their in-​house laundering service, also very well executed — everything comes back clean and efficiently-​folded.

I have always had great service w/​my dry cleaning needs even before they when «green». Frequented them on a regular basis when I was working & they knew me by name. Lovely folks. Now that I’m retired, I don’t need dry cleaning services like I use to. That said, if & when I do: I’d take my clothes here in a heart beat!

Friendly but turned in two suit jackets on a Tuesday and I came in on Friday to pick them up only to find they’d only cleaned one. Unfortunately it was the one I needed that night so I had to take it.
They didn’t clean it because it has a hole on it and they didn’t want to be blamed. Fair enough I guess. Said they called me to ask about it and left a message but I never got the message even though they had the right number.
Maybe not their fault but a disappointing experience none the less. Nothing like having to rock a smelly jacket!

i’ve been coming for several years, and even though i no longer live in mountain view, i still come here for the great service and friendly staff. mrs. kim, the owner, knows my husband and i by name, so we are always greeted with a smile and a «how are you» whenever we come to drop off our dry cleaning.
our clothes have always come back perfectly cleaned, without any fabric damages or other unnecessary marks. one time, my husband left his tie in the inner pocket of his suit jacket and mrs. kim saved it for me. i didn’t even know that it was missing until she pointed it out!
prices are very reasonable, and i suspect, that since we have been loyal customers for several years, that mrs. kim occasionally gives us a discount, or rounds down on the total bill.
the fact that i live about 10 miles away and still choose this store for dry cleaning services speaks volumes about the quality of their dry cleaning and customer service. whether or not you live in mountain view, i highly recommend this dry cleaning shoppe.

I calmed down and came back and the service received was excellent. They apologized for the error, and gave me a discount on my next run. She pressed the dress which had been pressed incorrectly immediately and I left satisfied.

Up to a few years ago, I’m not sure I had ever been to a tailor or a dry cleaner. It was a combination of going to school, lack of knowledge, and, in general, missing that metrosexual train of a few years back.
Flash forward to the present and I guess I’m an adult. I have the need for a nicely pressed shirt here and there and definitely want a suit that fits well.
For the past few years, I’ve tried all the tailors and cleaners in the area. While price has a slight variation among all the different places, service and quality are really the stand out factors and that’s where Green and Fresh Cleaners shines.
After a few of my shirts and jackets had their buttons damaged at another local cleaner, I started to go to Green and Fresh more consistently. Not only have I never had issue with such damage here, I also noted that as you got to get to know the store owner, she’s on amazingly great terms with many regulars.
It’s a combination of straight forward answers as well as quality work. Whenever I bring pants in to hem or have a suit that needs adjustment, she’s quick to give her honest opinion without regard to what she will be earning from the work.
Case in point: I brought in a few suits that I bought in a summer sale. She gladly tailored the first one, but was very disappointed in my 2^nd suit. She said the size they sold me was completely off and that the pants were poorly sized. Rather than fixing that all her self (which I’m sure she could do), she suggested I go back to the suit store and have them exchange it for a more appropriate top and bottom.
Sure enough, when I went to the suit store, they exchanged them out and admitted that the new sizes she had suggested were much more appropriate for me. I then brought the suit back to have Green and Fresh Cleaners alter it and she said that all it needed now was a slight hem of the pants. In essence she gave me the RIGHT advice, but made LESS because of it. That’s why I told her we would keep coming back and would always recommend this place.
She liked that and gave me an ice cream bar as a thank you for the compliment. :) As a final note of endorsement, my wife chose this place among all the others to have her wedding dress vacuum sealed and preserved. If that’s not a vote of confidence, I’m not sure what is.
Green and Fresh Cleaners accepts credit cards, including American Express.

Make sure you ask for the non-​toxic eco-​friendly detergent. Otherwise they use the normal standard stuff. The «green» refers only to the dry cleaning machines. Otherwise it is not greener than any other cleaner. They are friendly though.
With enough people asking for friendly detergent, and with signs encouraging re-​use of the plastic bags and hangers, this may become the real thing. At that point I will revise my rating.
Unfortunately, right now the green claims are a little misleading.