Dental Zone Mountain View

Dentists who accept HMO insurance are by and large problematic. I know — between my wife and I, we’ve tried plenty of them in the south bay. Dental Zone has proven to be an exception. From the front desk to cleanings, to fillings, they are great. Dr. Vuong is my dentist there, and she knows her stuff. I trust her advice completely; which again, is in contrast to the sell jobs done by most HMO offices in the area. Highly recommend Dental Zone, and Dr. Vuong. I believe the other dentists there are also very good — but I don’t have direct experience with them.

I switched to this place because of Unilocal review but I was wrong… I was a new patient and schedule a teeth cleaning. My appointment was scheduled two week in advance. When I showed up the front desk receptionist was telling me my appointment was cancelled because they didn’t receive my insurance information. They want me to call my insurance company and have them send my insurance info over. Dental Zone claim they called me two days ago which I never receive any call or voice mail. I was very upset and ask them how did they look up my name when I schedule the appointment two weeks ago if my name was not on their list. Of course they don’t have an answer. The receptionist was rude and not taking responsibility. I later called my insurance company and they said they had sent over the information three weeks ago.
I have been searching hard for a good dental clinic and I thought I found one. but I was wrong. Don’t be fool by the good rating!
too bad there is no option to give them zero star.
I DO NOT recommend this place. keep looking.

I joined Delta Dental through Kaiser and I was very nervous about picking a new dental office that accepted their coverage. I did some research and saw that Dr. Hatami had consistently good reviews and his new office was going to be nearby. I decided to give them a try and have been very pleased with my treatment. Dr. Hatami resolved a sensitivity issue with a tooth that another dentist had missed for 3 years! There was a cavity under the new crown the other dentist had installed, but that dentist kept telling me that some sensitivity was normal and he totally missed the cavity.
Diego, Dr. Hatami’s very skilled dental assistant is wonderful, and they are both easy to work with –fast, pleasant and painless.
I also decided to have an implant done by Dr. Han, the periodontist. The procedure was amazingly easy and she’s a kick to work with. I’ve had a tooth pulled before and Dr. Hatami was much more efficient. I’ve also had 2 implants done elsewhere and they were nowhere near as easy and uncomplicated as Dr. Han’s work. Although not covered by the insurance, the implant cost was reasonable. I couldn’t be more pleased.
The Office Manager, Soshan, is very helpful and easy to work with. She thoroughly explains the treatment plan and the cost options. There are no surprises.
I have never had to wait and everyone is great about explaining all aspects of a procedure, from why it is needed, to the cost, and then while performing the procedure, keeping me informed along the way.
I am very happy that I have found a dental office that is actually a pleasure to go to!

I had my normal visit with Dr. Vuong because of a problematic filling that 2 dentists before did not do correctly. I payed out of pocket to have her fix it for me. She did an awesome job and It is worth the bucks even when my insurance doesn’t pay for it.
I also just had Wistom tooth extract with Dr. Wayland. Extremely experience, put me on IV sedation. IV sedation doesn’t quite affect my memory as it may sound like, I can remember almost everything after 4 hours.
Dr Wayland did an awesome job removing my Wistom tooth without me feeling anything. The only part I forgot was the ride home.
I remember what happened during the surgery and once I am home.
The front desk are very friend, but they need a little improvement on prompt responses. I understand they have many doctors and these nurses are working very hard, but I think that will be a point to improve on, and I notice most of the complains on Unilocal are for this.
I used to work for Epic (Health care IT giant) and know how difficult of a challenge it is to stuff a front-​desk with efficient communication. They are doing better than average. From how I see it, they are held back by their IT solution.
They have great dentist. I rather have a great dentist because they will do the job correctly. That communication issue can be dealt with when their folks have good intention trying to work things out.

I had a terrible experience here. My first visit had to be rescheduled due to the receptionist entering an incorrect insurance provider. I gave them the benefit of the doubt and returned a week later.
At my rescheduled appointment my normal preventative cleaning took 2.5 hours!
The doctor appeared to be trying to scam me. She took x-​rays and attempted to tell me I had 6 cavities when the X-​rays showed nothing! She then was trying to upsell by asking if I wanted my wisdom teeth removed. My wisdom teeth have been in for years! Then they asked if I wanted reconstructive dentistry to fix my already straight teeth. I will not be going back to this dentist.
They tried to tell me that I probably neglected my teeth during my recent move and that was why I had cavities?!? Were they assuming I was to busy to brush my teeth?! WTF
I mailed my X-​rays to a family dental hygienist for a second opinion.
Oh and I didn’t even get a free tooth brush after this visit!
Do yourself a favor and go anywhere else.

After the appointment with Dr. Vuong, I was told to send in my x-​rays from a previous year from another clinic. I promptly sent it to them, which they then ignored. After a week, I called the office and followed up. They promised that Dr. Vuong will take a look at it and get back to me later. It’s been about two months. No follow ups have happened.
The receptionist there was not prompt and I felt he was disrespectful of patients’ time. Does he not realize that people take time off from work to make a dental appointment? He made silly jokes, worked through the payment at a snails pace. After about ten minutes of nonsense from the receptionist I said, «So are we done here?» We were done, and I am not coming back.

Really professional team and facilities. They are PPO for Met Dental and assist you with everything you need to know.

Had my teeth cleaned here for the first time today and was seen by Dr. Hatami and his assistant, Raina. They were so friendly and nice, I felt very taken care of. The office was super clean and had a cute, modern design to it. I was overall very pleased with my visit! Thank you to all the staff who helped me today!

I have been a patient here with Dr. Hatami for over a year. Today, I decided to switch to a different clinic.
Two times in a row, they made me wait thirty minutes plus, without informing me when the procedure would take place.
After a major surgery, Dr. Han sent me a way with hand written prescription for a painkiller, which no pharmacy would fill, because she did not follow the proper format.
As for the actual procedure with Dr. Hatami, he is more like a manger. He stays with you for five minutes, and leave the rest to his nurses, so he can attend to his other patients.

I moved to the south bay two years ago and have neglected to find a dentist until it was necessary. I had a sensitivity pain on my bottom left side and not going to a dentist for a very long time I figured I would need fillings. My first issue was I do not have dental coverage and was concerned about the fees. I looked up my previous dentists from the north bay to try and get an idea of what I wanted out of one down here and to my amazement I found that Dr. Hatami was working here! He is an amazing dentist. I booked an appointment with Dr. Hatami (he is even available on Saturdays) as soon as I had availability to get to Mountain View. The office staff was kind and easy going. I got in for my x-​rays and the assistant viewed them intensely and even took another one to make sure it was very clear. Well they fount quite a few cavities (ugh) but I expected that. Dr. Hatami was present for my cleaning and let me know his days at the office. I was able to book an appointment that fit my schedule quickly. I came back twice for two separate filling areas. It was very smooth and the whole time I heard Dr. Hatami explaining his process to his assistant, who was very knowledgeable as well.
My experience here was very easy and rather inexpensive (I am a preschool teacher and a full time SJSU student so my income isn’t too grand). I have recommended friends to Dental Zone and will continue to come here.

My family and I have been clients at Dental Zone Mountain View (and their older office in Palo Alto) for over 3 years now and have been very pleased with the care. We usually see Dr. Hatami and love going to him. His procedures go by quickly and with minimal discomfort. As a dentist, Dr. Hatami is very personable, I feel at ease asking him any questions and he addresses them thoroughly.
Dr. Vuong at Dental Zone is also very qualified, meticulous and professional. I feel very comfortable receiving treatment from her. The entire team at dental zone is welcoming and experienced. The clinic is run well and we have never experienced any scheduling inconveniences. The manager, Soshan, has gone out of her way to accommodate me many times. I needed a cleaning on very short notice once and she fit me in immediately.
The clinic in Mountain View is a brand new facility. It’s spacious and maintained immaculately. The contemporary décor and roomy architecture create a relaxing ambience.
The dental assistants there, Diego and Angie are very friendly and efficient at their job. I feel no discomfort when they perform x-​rays or polishing.
Dental Zone gives us the highest quality of dental care! I highly recommend this clinic.

Terrible front desk. Terrible manager. The dental assistant was very helpful. But I had an appointment today for cleaning and my dentist didn’t show up. The manager said «Sorry but my staff forgot to call the doctor.» It sounds like they have their stuff together. Therefore, this place is a waste of my time. Thank you for wasting my time.

I moved to the area and needed to find a dentist. I visited Dental Zone and Dr. Vuong is awesome! She helped me think through how to keep my teeth cleaner/​healthier and ortho/​retainer issues. She even spent extra time to talk me through a click in my jaw. The team at Dental Zone is friendly and they helped me take full advantage of my dental insurance, which is something that I was looking to do. Couldn’t find a better dentist.

My kids (4, 6 yo) see Victoria Vuong who is great with them. They feel comfortable with her. I think having youtube and the TVs at each chair put this clinic over the top. Very happy. Plus, no issues with the teeth thus far (knock on wood).
Chose this practice because they accept United Healthcare Dental HMO and had great reviews. Kids will be back in 6 months!

5 out of 5, would recommend to any and every one!
Dental Zone (mountain view) is simply outstanding. Not only are they very accommodating, but they are rather affable and pleasant. Upon my arrival I was greeted with a warm smile and given all the information needed for my procedure. Dr. Kahn (please forgive my error in spelling) preformed my root canal with a skilled hand, pleasant bedside manner, and pure procedure perfection. Her answers to all of my questions were clear and concise (FYI — Fruit roll ups are terrible for your teeth — who knew?). Diego was the helpful and friendly dental assistant. Together this dynamic dental force gave me a numbing agent and began the procedure. I wish I could tell you that I remember the entire procedure as a complete success but I was so comfortable that I fell asleep during the root canal. Needless to say my experience at Dental Zone was the best dental experience of my life. I have had three root canals prior to this most recent one. However, my most recent root canal procedure was inexplicably well done. I would recommend Dental Zone to any and every one who is in need of any dental work or information.
— The no pain feeling-​happy-​satisfied-​returning customer.
Ps. They sent me a happy birthday message.

I have been a client for 3.5 years since they were located in Palo Alto for both ortho and regular dental work. I am very very happy with my new smile, and the very courteous service. Everyone knows me by name now, probably because they’ve had to go out of their way a couple of times to accomadate me now. I took a break to travel around the world and they were nice enough to ship me my next batch of retainers on the road, free of charge. They have even replaced a lost retainer for free AND agreed to do a second set of adjustments after I lost more retainers on the road… I’m very irresponsible, fortunately they are not!

Came in here with my son and as soon as we walked in a lady by the name of Jennifer greeted us by using my sons name. The rest of the staff were just as nice and treated us very well. My son didn’t need anything done by the dentist after all, so we left pretty quickly after. Great reception and assistant staff though.

As far as dental experiences go, Dental Zone is as good as it gets. The receptionists are genuinely nice and work with any schedule, the facility is brand new and therefore stocked with the latest and greatest tools, and the Doctors are friendly, knowledgable, and make a point to ensure you have a comfortable experience. After (too) many years of not going to the dentist I learned I had 8 cavities! Dr Vuong was not only a pleasure to talk to during the filling procedure but she also made sure I was in as little discomfort as possible. She explained in detail the concerns she had with my teeth, how the procedure would go, and has since educated me on how to keep my teeth clean and healthy. A potentially awful experience turned out to be surprisingly easy, thanks to Dr Vuong and staff at Dental Zone. I’ve already started to refer them to friends and family!

They have moved, so I’m reposting my review, as it still applies at new location in Mountain View. (Lots of parking, btw!)
Dr. Hatami, is really, really good at what he does, which is quick, painless dentistry. He pulled my cracked tooth and by the time I thought he was just starting to get into the hard part, the procedure was over! He is also warm and personable, which I find to be pretty unusual for a dentist:)
I’ve also had Dr. Vuong help me, who is quite competent and pleasant but has a bit less «mouth-​side manner.» On one occasion, she struck me as someone who is used to being right, and may get a little impatient at being questioned. She is brisk but knows what she’s doing. She was good at explaining, at my latest visit, why my tooth could hurt when nothing is apparently wrong according to the X-​ray. Like Dr. Hatami, she works very quickly.

Sochan has been excellent and professional, as has everyone else I’ve dealt with here, such as their endodontist, whose name I don’t recall.
Edited: 1.) Took out parts pertaining to the old location. (New location is bigger and brighter.)
2.) Added more info based on more (good) experience. This is really my favorite dental office ever:) They are accommodating — open on Saturdays! — and clearly strive to help people feel comfortable and welcome. I trust them with my teeth, don’t feel like they are trying to up-​sell me for things I don’t need, and while working quickly, they take the time to be transparent about both costs and procedures. I’ve had a number of dentists over the years and these folks are overall best!

Always friendly and accommodating staff. Dentist is very professional and thorough. My husband and I have been going to this clinic for 3 years and very happy with our experiences. Would highly recommend.

very caring and knowledgeable staff. Doesn’t matter which dentist, all are great. Didn’t feel the numbing medicine going in. Very competent and friendly staff!

Everyte I go I get excellent customer service. I have never had such a great experience going to the dentist. There on time with appointments they set with you. They are clean and take the time to really explain your best options and answer questions. Best dentist I have been to by far!

First one!!! Dental Zone is by far my favorite choice in dental care. What was once a complete nightmare for me, going to Dental Zone made me feel comfortable and invited. I felt completely relaxed during the whole experience (root canals!), which is a first for me with dental care. The dentist and reception are so professional and honest, with the perfect touch of relatable personality… great friends! I’ll definitely be back!