Apple Dental

I never really write Unilocal reviews but I am truly disappointed in the work that Apple Dental does and their customer service. Apple Dental tries to over charge its clients before figuring out insurance coverage and they are very inconsistent. I have been going to Apple Dental for many years now and there always seems to be an issue and a lot of disorganization. A couple months ago I had a few cavities and got them filled here. I had to upgrade to a white filling because according to Apple Dental my insurance doesn’t cover it. I payed over $ 300 out of pocket to get them covered by Dr Swati which was not even a good job. I had to go back again to get the cavity fixed because it was causing me pain. Just today, I went back to Apple Dental driving in traffic for over 1.5 hours from San Jose to see Dr. Swati. I told her about the pain I have been having in between the teeth that she filled for me back in June and also the pain at my gum level. She completely disregarded my pain about the cavities and quickly jumped to saying that my gum area is injured from brushing my teeth and that I needed a filling. Her assistant came back with a paper and quickly said it would COST me AGAIN over $ 270. I stated that my insurance should cover most of that which they said it wouldn’t without even contacting them first or prior to my visit. .
More so, I was not that disappointed about paying that amount although it was unnecesary. I was disappointed that they kept me waiting an hour without even figuring out the problem. I walked out of the dentist without any treatment being done on my tooth and no answer to the problem they had with my insurance. In spite of calling Apple Dental last week and informing them to call my insurance, they have yet not done anything to fix their issues with my insurance. Its really easy for them to say that something is wrong with your teeth and that it will cost you money. However, they never actually take the time to figure out what the insurance does cover.
I have payed so much money out of pocket because of the unnecessary work they do on your teeth. All in all, stay away from this place unless you want to be overcharged and get a low quality job done.

I saw Dr. Swati Agrawal for my dental care. She is such a wonderful dentist! She was very thorough with her exam and carefully examined my mouth and the corresponding film to make sure she provided an effective treatment plan. She made sure to prioritize what was important and within my budget. She carefully explained everything and made sure to answer questions thoroughly. She also made good suggestions for home oral care and directed me towards products that would be best for my needs. During the exam, she was very gentle and made sure to ask me constantly whether I was comfortable. Overall, it was a great experience and Dr. Agrawal was a great find!

This place sucks! I’ve gone in twice now with the intent to get my wisdom teeth removed. The first time they forgot to tell me the major detail that I’m not supposed to eat 12 hours before the visit. My mom and I left, very angered. The second time was today. I hadn’t eaten or drank anything for 12 hours. So we go into the office only to be told we would have to pay $ 1000+ right then and there because they don’t take payments anymore. What kind of dentist office doesn’t take payments??? Anyway, again we left angered. I’m done wasting my moms and my own time. She took off work and I missed school. They don’t even try to help. A bunch of losers.

Me and my husband have been visiting Apple dental for more than 2 years now. Dr Khaleel Is one of our fav n has been going to her for couple of cleaning and Dr Pham for oral surgery for the extraction of the wisdom teeth (till date I have no issues with it at all) both of them are very specialized in their stream n finish their job up to the mark. The office is very hygienic and has a very friendly atmosphere. There are very punctual in time management as well as all the paper works involved.

I have been visiting apple dental for more than a year now. This covers 2 regular cleaning visits and one oral surgery to remove my wisdom teeth. Yeah, I am too old for this but whatever. (The teeth didn’t bother me at all.)
Much of this review is based on my most recent visit to get my wisdom teeth extracted. My dentist recommended I get that done and I setup an appointment to meet with a dental surgeon. He basically listed three different options for sedation and I opted for complete sedation. He then asked me to fast for 12 hours before the surgery and I was given a quote. My out of pocket expenses turned out be around 350 $. I agreed for everything and setup an appointment for a month later. I paid 50 $ out of pocket for this appointment.
One week before the surgery appointment, I confirmed that I am going to be there and a day before called front desk and asked whether I am allowed to drink water during my fast etc. Got some reasonable answers. Followed instructions.
Fast forward to the surgery date, I went in (15 minutes before appointment) and after 45 minutes, the office manager tells me that I was given the wrong quote and complete sedation would cost 600 $. I was a little shocked. This was all very confusing. I told them I fasted for 12 hours as per instructions for full sedation. I even confirmed the appointment a week back and also called the office. They had plenty of chances to fix this if there had been a mistake. Funny thing is they didn’t even have the sedation machine in the office. So why would they even list that as an option for patients?
I was pretty pissed and explained everything to the surgeon who basically shoulder shrugged and told me «I just work here and I don’t deal with office stuff». In all fairness, the surgeon was right. I had taken a day off and fasted 12 hours and arranged for someone to pick me up. I just didn’t want to pay the 600 $. I protested about them sticking to the price and another 15 mins later, they said they’d do it for 500 $ but I have to go out and come back in another couple of hours. I still don’t understand why I went with nitrous oxide but I did. I wanted to cross off this thing badly.
The surgery went fine and the doctor checked back to enquire how I am doing and everything. The doctor who runs the facility (Dr. Khaleel) also apologized for the confusion and gave me a ‘make it up to‘ gift (A 100 $ worth electric toothbrush with bluetooth and real time view of my brushing. Yeah, I need that in my life.).
I don’t know what to make of this facility. The front office is a complete mess. Appointments don’t happen on time. This is a sharp contrast to the previous dental office I was seeing. Everything was timely and they had better online system. I picked apple dental because I moved to South Bay and they are closer to where I live.
Suggestions to improve:
1. A proper online system for appointments, estimated costs etc.
2. A reminder system for appointments that doesn’t involve phone calls.
3. Timely appointments. I do understand this depends on other patients too.
4. Advertise only what you can do. Have equipments ready.
5. Private space when I am getting my cleaning done. Seems 101. The space is wide open.
6. For love of God, 23 inch tvs cost like 100 $ these days. Mount some and screen some movies when I am getting my teeth cleaned: P.
Dr. Khaleel promised me that things are going to get better. I really hope they do. I do like my dentist (Dr. Agarwal) and my surgeon (Dr. Phan). I am sure visiting dentists probably goes to the bottom of «list of fun things I want to do in my life». At least make sure we don’t hate you more than we need to: P.
All that said, I am still going to give them a chance and update the review when suggestions are taken care of. (3) and (6) are pretty important.

Dr. Khaleel at apple dental has been my dentist for the last 7 years and my experience has always been good. She is very patient with all questions i have and answers them to detail. I got a crown on my front tooth and an onlay from Dr. Khaleel and have had no problems ever with them. The staff is very professional and courteous during my regular cleaning sessions and i would highly recommend Dr. Khaleel.

I’ve been going to Dr. Khaleel for the past 3 years and she is an excellent dentist. She always does a thorough job with testing and screening, and very clearly explains the health of my teeth, and what precautionary measures I need to take.
I visited her last week for a regular check-​up and cleaning. I am 7 months pregnant. Initially I was a bit hesitant to see the dentist for any risk or side effects to the baby due to the cleaning equipment /​teeth polishing. However, Dr. Khaleel walked me through the dental procedure in advance, explained the current situation with all my teeth, the wisdom tooth and pre /​post pregnancy care and paused to reassure me through the cleaning process. I would highly recommend her for dental expertise as well as focused patient care.
Also, the dental facility is clean & hygienic, and it was pretty cool to be able to see the interiors of my teeth/​mouth on a video monitor during the screening!

Dr. Khaleel did an excellent job of cleaning my teeth. Dr. Khaleel is always calm and collected and her expertise in dentistry relaxes patients. She does a thorough job of inspection and making sure any problems are fixed/​addressed.
The clinic is maintained very well and the location is convenient. I highly recommend Dr. Khaleel for all dental needs.

Overall it was an amazing visit. The entire staff was really good on time management.
The standout moment of my visit was with Dr. Swati. She really senstive on my teeth and i did not feel any discomfort. I felt that she was honest and told me what I really needed to get done. There were other issues less critical, which she advised with good dental hygiene practices i could save myself a lot of money. Finally, the most important thing i left Apple dental with (other than a clean set of teeth) was information. Dr. Swati wanted me to know exactly what is wrong with my teeth and how I can improve it. Very helpful, very sensible and absolutely delightful.

I had a crown fitted over a year ago — they insisted it was needed even though I had never had any pain with the ‘affected’ tooth. The crown caused me constant pain for around 6 months even after 5 follow-​up visits. It is a weird shape and does not fit in with the rest of my teeth very well. It still gives me pain a year later but I won’t go back here again. Plus it cost me nearly a $ 1000 even with full insurance.

I have been a patient with Dr. Safa Khaleel for the last 3 years and have visited Apple dental twice. This review is for the practice as well as Dr. Khaleel. The first time I visited was for cavity filling and deep cleaning. Dr Khaleel was really patient and interactive during the process making me feel really comfortable in the chair (trust me that really helps :)). After that I have had 2 – 3 visits a year mainly for clean ups and staff at Apple dental do a really good job in setting up office visits and all the paper work. Highly recommended !

Dr. Khaleel at Apple rocks. I went there a week ago to get my regular checkup and cleanup. The location is in the strip mall at the intersection of Grant/​El Camino. It took me a minute to find it since there is another dental place right by it as well. Once I got in, I did the usual forms. I was then moved to the dental throne and had my x-​rays taken. I was able to see my x-​ray results as they were taken which was super cool (not that they meant anything to me).
Dr. Khaleel then came in and after the customary chit chat she got straight to work. She went through a full cleaning of my teeth and then also checked em out for gum disease. Process went very smoothly.
On my way out, I was gifted an oral-​b toothbrush (my fav brand). All in all, as smooth a process as one can ask for. And best of all, the traffic back to the city was a doozy.

I started seeing Dr. Khaleel 5 years ago when my gums were slightly bleeding and my teeth had become extra sensitive and I was in a desperate need of a good dentist. Dr. Khaleel examined my teeth and immediately identified the issues, she pointed out that there were a few new cavities developing and she also noticed that I grind my teeth while sleeping, which was causing extra sensitivity in my teeth.
She took care of my new cavities right away by cleaning and minor filling so it doesn’t develop further and she gave me a night guard to prevent teeth grinding. Since then I have just been only doing regular cleaning every 6 months and my teeth have had no issues at all.
I have been very satisfied with Dr. Khaleel, she is very attentive and patiently answers all my questions and discusses my dental health in detail after every check up. She is the best dentist I ever had.

STAY AWAY! unless you want them to replace healthy teeth with unnecessary crowns, «onlays» etc.
First, she found a very small chip in one of my teeth I didn’t even realize was there and was told I needed an onlay. Unfortunately, I took her word for it and expected her to cover it with something (i.e. put something «on» the tooth). Instead, she completely obliterated my tooth with her drill and replaced it with a composite resin. $ 500 w/​insurance.
I would have been fine without the onlay, but I guess I can blame myself for researching it only after she robbed me of a perfectly good tooth.
However, when she subsequently told me that I needed a filling and a crown I was wary. She pointed to my X-​rays and said «you see that? that’s the decay». Lying straight to my face.
I asked if my insurance would cover it and the dentist disappeared and some lady from the back office that I’ve never met before appeared and said «we’ll have to file a claim and it will take ~3 weeks, you should just have the work done and worry about the insurance later». Yeah right.
I had my X-​rays sent to another dentist and went in for an exam and they were simply incredulous. They said «what filling? what crown?»
DON’T TRUST the 5 star Unilocal reviews. Notice who is posting them and when they are posted. It’s usually someone’s 1^st post right after a 1star review like my own (I don’t post anything on Unilocal,but felt I had an obligation to help steer people away from these crooks). They are clearly trying to manipulate their ratings.
Lastly, I feel sorry for the support staff as they are all very nice and probably unaware of the sketchy behavior of the dentists/​management.

Love this office they make you feel like smiling. They are open on weekends so I don’t miss work.

I’ve been a patient of Dr. Safa Khaleel for the past three years. She is friendly and professional and takes the time to get to know her patients. She does a fantastic job of always putting me at ease and making the process as quick and painless as possible. The dental office is hygienic & has a friendly atmosphere.
Highly recommended!

I work in Mountain view and have been looking for a dentist for a while. Apple dental and Dr. Khaleel have been a great find. I needed flexibility with my schedule and also was looking for someone to give me the details of the problem I had. Dr. Khaleel explained what the problem was and what the choices were and also specifically provided her recommendation. The clinic is clean. I highly recommend Apple.

Worst customer service ever. They keep calling to try and set up appointments. We’ve called them countless times to cancel to say we moved out of the area, but no one picks up and they continue to call us. The last straw was when they sent a bill saying that we booked an appointment, but failed to show up. We never booked the appointment. We’ve called twice, but got answering machines both times (called during regular business hours). This place is a SCAM don’t ever come here.

This review is for the office and surgeon Peter Lyu for wisdom teeth removal.
I really can’t fathom this office having such a bad rating. I was assigned to them by my insurance and read the reviews on here. After my appointment, I can honestly say I do not agree with any negative reviews on this place!
I had a wisdom tooth that was impacted and desperately needed a place that would take me, and soon. The moment I called, Isa let me know they could fit me in a day after (woohoo!) and the staff went way out of their way to call my insurance and figure out how much it would cost. There was a bit of a mix-​up with the prices but Lisa, Isa, and Kia were super friendly and we got it all figured out.
The day of the surgery, I got there extremely nervous and scared but everyone was so nice and the office was so pretty that it quickly went away. Isa called me the day before to make sure I didn’t eat or drink anything even though I wasn’t sure if I wanted to be sedated. Dr. Lyu came and reassured me that I wouldn’t feel anything, and he even called the Target by my house so my meds would be ready by the time I got there. After the surgery, they kindly called my boyfriend to pick me up.
A day later I needed a note for work and Lisa immediately wrote and emailed me one. I have an appointment to go see them next week as a follow-​up. They worked around my work schedule and sent me home with a care package and instructions for a speedy recovery.
Ended up paying about $ 650 for the surgery, including the sedation AND all four teeth with two impacted ones. Definitely beats the $ 3k I would have paid otherwise.
Schedule an appointment and check out the office yourself before making a judgement. I’m sure glad I came here!

Worst dentist I’ve been to. They claimed to have found nearly ten cavities in my mouth and tried to pressure me into getting $ 1000s of dollars of work. Most of which didn’t seem necessary. And when they took x-​rays, they literally pointed the machine at my brain. Not my jaw, but at the top of my head aiming down. I’ve never, ever had x-​rays taken that way before.
Would NOT recommend this dentist.