Alan Lu, DDS

Disgusting attitude!
I think all the good reviews were either fake (written by employees) or written by friends of the dentist.
In my opinion, Mr. Lu only cares about money. If you ask him a question, he would first check if you have any balance due. Most healthcare professionals care about patients’ health first and billing is secondary. But all he cares is money, money, money!!! Don’t waste your money, go somewhere else.
I hope you rot, Mr. Alan Lu. I will be celebrating with champagne if your office goes out of business. Is that soon?

I was referred to Dr Alan Lu by my periodontist, and already have visited his office twice. Dr Lu is very professional, courteous, and treatment is very thorough and completely pain-​free. At the first appointment he reviewed my x-​Rays, performed an exam and discovered 4 hidden cavities which hadn’t been noticed by other doctors before him. Before treatment, he gave me an estimate of the cost and we proceeded. So far he’s already done two fillings, and here’s the process: first he numbs the gum with a numbing paste that tastes like raspberry. Then he injects the anesthetic into the gum (I didn’t even feel the needle punch), then proceeds slowly with the drilling (if you start feeling any discomfort you can raise your hand), I didn’t feel any pain or discomfort. When the cavity is cleaned he fills it with the resin composite material which he then cures by light. And you’re good to go. :)
Every filling takes about an hour.
Dr Lu’s assistant is also very friendly and professional, they are a great team. She also makes sure you stay comfortable and relaxed during the treatment: you can even watch a movie on Netflix if you like (there’s a a monitor above the chair).
I have three more appointments scheduled and I am looking forward to them.

I used to absolutely dread going to the dentist, but switching to Dr. Lu has completely changed my attitude about that. Dental cleanings and other procedures have never been so painless!
The clinic is very clean and organized, and each dental chair is set up with a TV screen that you can watch Netflix on. What better way to distract you while you’re getting your teeth cleaned than a movie or TV show? I’m not sure if it’s the Netflix that makes cleanings so quick and painless or if Dr Lu and his staff are just extra careful and skilled at not poking at my gums, but the Netflix definitely is a plus! I used to find it so awkward at my old dentist’s office where there was nothing to look at besides the dentist’s face. And nothing to listen to besides the unpleasant sounds of dental tools.
Aside from the genius Netflix perk, Dr Lu and his staff are all very friendly and personable, and Dr Lu himself is professional and knowledgeable. It’s always pleasant chatting with them. Scheduling appointments is super easy too. I really appreciate that they email or call to remind and confirm an appointment, and that they’ll call when I’m due for my next cleaning if I hadn’t already scheduled it. I’m absolutely terrible when it comes to remembering routine checkups. My old dentist never reached out to me to schedule checkups that I was due for and I ended up not seeing a dentist for a few years as a result, so I definitely appreciate how proactive they are on their end.

Professional. I see Dr Lu every year. Satisfied with the service.
One time I had a lump under lip and call his office to make an appointment. Dr Lu looked up my records, told me that it was due to a dead tooth and referred me to a specialist. His diagnosis is correct and he saved me one office visit.

I’ve been coming to this clinic for several years now and Dr. Lu along with his staff have provided a very courteous and welcoming experience each time. Their equipment is up to date and very patient friendly. They’ve done a great job at removing the fear from seeing the dreaded dentist! The entire staff is professional and do not carry on with inappropriate conversations nor do they use vulgar language. The clinic is clean, organized and well ventilated so it never feels stuffy. There is an abundance of parking. If you’re thinking of switching Dentists give Dr. Lu a shot, you’ll never switch again.

Dr. Lu is great! I have gone to him while in law school and appreciate the $ 99 Stanford student discount (for those without dental coverage). The office is nice and clean. The best part: they let you watch Netflix during your cleaning and/​or procedure. Come in knowing what you want to watch and they’ll set you up!

I like Dr. Lu, very friendly and my teeth shines every time I come out from that place… I got to watch movie and have a bag of goodies every time I left…
I tend to switch dentist every year until I got to Dr. Lu… I have been with him for couple years now… And I am asking my friends around me to go too…

I originally found this dentist through Delta Dental a year ago, and I’ve been back twice for basic cleanings for myself, and once to help a friend of mine who was having a serious tooth ache.
The booking experience is great. His front desk assistant is super friendly (she remembered my name despite only seeing me twice ever!) and getting an appointment by phone or email is very easy. Saturdays get booked up fast, but they usually have openings during the week.
As for the actual dental work, Dr. Lu is great at his job, and just a super nice, informative, and helpful dude. Getting my teeth cleaned was quick and painless, I got to watch whatever I wanted on Netflix, I got good advice without any of the embarrassing floss-​shaming I so sorely deserved, and they gave me a grab bag with a toothbrush and floss after I was done! (Free swag is always good swag).
Pricing is reasonable too. I believe he priced me at about 140/​per quadrant for a Deep Cleaning, which is not bad.
(Note: I didn’t actually get the deep cleaning, because I’m a coward, but I might! Eventually! Maybe! If it gets desperate. He hasn’t bullied me into it either!)
However, I don’t really write reviews and wouldn’t have written this review at all if it wasn’t for how great he was during my friend’s emergency.
My friend doesn’t have dental insurance right now and had a face-​meltingly painful tooth ache for 2 – 3 days, so he was desperate for some help. I called a few dentists in the area to see if they could assist and pretty much no one would accept a new client on a weekend, of all days.
With no appointment, we walked into Affinity at 1:00 PM on Saturday when they were almost closing, and Dr. Lu still took him in as a patient, gave him an X-​Ray, and pointed out what the issue probably was. He prescribed some antibiotics and pain medication, and then priced him according to what *my* insurance plan would have asked for, and we just paid the bill in cash.
It might seem like a basic thing, but it makes me think this guy is a good dude.
Highly recommend him.

Apparently they have contracted prices with Delta Dental PPO. I called to confirm what I could expect to pay for a crown and the receptionist said that she couldn’t give me any prices over the phone. The truth is that I already know the pricing (range) since I just talked to a different dentist office, so I told her what I thought they were and she still wouldn’t confirm.
She was unhelpful and rude. I don’t have time for this so I’ll take my biz elsewhere.

So I had jaw pain and headache for almost a week. I went to another dentist a week later — he fixed the remaining composite that still needed to be filed down. Come to find out Dr. Lu’s procedure was so excruciating because he hit and damaged the nerve — two months later I still have temperature sensitivity in those two teeth that I never had before. Also, a dental second opinion said that the other two teeth Dr. Lu said had cavities and needed to be filled, did not have cavities that needed to be filled. No one from his office even called to follow up after the procedure even though he had said someone would, and he knew I was not happy with the procedure when I left his office.

I have my best medical service experience at this dental place. I have been talked to the girls at the reception on the phone back and forth before I decide to really step in. All of them are nice and of fully consideration. Doctor Lu’s skills and professional stands out, and he helped me pull out a trick tooth all at once, quickie and nicely. Their office and all the devices are of high quality. Plus, there are movies for patient during the operation. Deserve a better attention.

My first visit today. Dr. Lu is very friendly and honest when it comes to suggestions for potencial treatments, the clinic is super clean too.
I love the part u can watch ur pick of Netflix shows\movies while you’re getting your teeth worked on by Dr. Lu himself! why would ppl hate to see dentist? :O)

New office location, and even by medical standards, this place is exceptionally clean. Dr. Lu is very professional and most importantly, he has a gentle touch, something that is important when it comes to my sensitive teeth and gums. I don’t know anyone who enjoys going to the dentist, so I can’t say I had a blast and can’t wait to come here again, but I genuinely recommend him for dental services if you are in the Bay Area.
My first visit was an examination and cleaning, something I haven’t done in xx years (yes, i mean double-​digit years, gasp). I was ready for an earful of scolding, but he was very professional and friendly and did not make me feel bad for neglecting my pearly whites. He kept me informed of what he was doing throughout the entire process, and talked me through it all so I could relax. I guess I didn’t realize how tense I was. Oh, and I should probably mention that you get to watch movies while you’re getting work done, each station/​chair has its own monitor. Definitely helped me forget I was getting my teeth cleaned.
Next appointment is in six months, so I’ll update my review after that!

WOW! What a fine place. Very clean, and everything is new and high tech. Leather cover seats, feel like you are sitting in a luxury car. They have LCD monitor in every chair, you get to watch a movie or TV show while you get your teeth clean, how cool is that!
Dr. Lu is very professional. He takes his time examining you teeth, does a thorough job cleaning the teeth, and is very patient answering all the questions.
We highly recommend Dr. Lu to our friends and co-​workers.

This place is super clean and high tech. I got a filling and a crown done here and my experience was wonderful. I felt no pain, not even during the shot.
Dr​.Lu really cares about your teeth and he has screens at each seating station so you can watch your fav flick!
In the past I experienced many dentists that tried to fix too many things just to make more off me but Dr. Lu showed me all my options and didn’t pressure me into getting any work I didn’t need.

What can’t I say about Dr. Lu?!
My husband had a major wisdom teeth emergency and within 24 hours Dr. Lu had taken care of arranging an emergency extraction with a great oral surgeon, had him x-​rayed and brought the prints to our house late in the evening so that we could just go straight to the surgeon the next morning. He followed up with my husband a few times to make sure the surgery and healing had gone well.
Since then we’ve continued going to Dr. Lu for all our dental stuff. Unfortunately, between the two of us we’ve had many cavities. However, it had been a really easy and stress free experience.
The office is modern, very clean, and I love that you get your pick of Netflix shows and movies to watch while you’re getting your teeth worked on! Dr. Lu is very patient, thoroughly explains what is going on with your teeth and what options you might have. He even found out we were going on a trip to Paris and lent us one of his travel books for our trip!

Love this place! Was recommended by a friend to stop by while I was in the area.
It is super clean and very up-​to-​date with technology. I’m not one to go to dentists often but I got a checkup and cleaning. Surprisingly, it was very easy to handle. The best part was the personal monitor playing a movie while my teeth were being worked on. I watched Dodgeball. haha.
Dr. Lu is pretty friendly (and fairly young). He was very helpful in being informative about keeping my teeth and gums healthy. So I left the office feeling informed about my dental maintenance and feeling good about finding a friendly dentist.

Dr. Alan Lu has been my dentist for six years but I was having to drive all the way to San Mateo to see him. I was thrilled when he opened his own practice in Mtn View. Beautiful office. New, clean equipment. Giant Sharp LCDs in lobby and at every station. Exam chairs covered with buttery soft leather. Dr. Lu always takes the time to explain things clearly. He answers questions I didn’t know I wanted ask. And, he is HONEST. I’ve never gotten the feeling that he’s trying to recommend unnecessary procedures. Awesome dentist!!!