Pet Sitters of Mt Prospect

I surprised with the general lack of care that Anna Doyle Cronin showed toward a new customer who was not only giving her the opportunity to make a one new customer, but two. My sister and I both needed a cat sitter for our trip to Europe. Earlier this week I set up our initial meeting for today, Sunday May 31^st at 11 a.m. We agreed that if anything came up and we needed to reschedule we would give each other a call. Well, at 11:30 today Anna was still not at my home so I called her and when she answered I introduced myself and she seemed like she didn’t know who I was. She mentioned she only answered because her called ID said US CELLULAR customer and she thought it was her phone company. Anyway, I said I was under the impression we were meeting at 11 today, and she said, oh I’m sorry I have the flu. I mentioned our agreement that if the time wasn’t going to work we would let each other know, as to not waste each others time. I said because of this I would no longer be needing her services and she hung up on me. I wouldn’t trust someone who can’t even give me a heads up that they can’t make their initial appointment to watch my cat for two weeks. In my opinion I would look elsewhere if the care of your pet is of the utmost importance. PS– There are no testimonies or references available on Ms. Cronin’s website, that should have been the first clue.

Pet Sitters of Mount Prospect was truly unprofessional and I would never trust my beloved dog in their care. Not only did Anna cancel our first meeting, but she cancelled our second meeting as well, all within the same week. Phone calls were not returned and email response was not timely (meaning by days, not hours). The vibes I was getting from her were already negative, so the cancellation of a second meeting within the same week only confirmed my feelings. I would not want her in my house and I would not trust her to take care of my dog, she clearly is not as interested in this business as she may seem. When I questioned her interest, she told me it might be best to contact someone else.
I would NOT recommend and I would not trust this service, please do yourself a favor and research other pet sitters. There are others out there that will genuinely care for your pets.
I would also say it’s safe too assume the review above is indeed an accurate reflection upon how this company operates since I have an identical email from Anna that describes her she perceives her business (as in her response to the review above) that requested me to remove my negative review from

I’ve used Petsitters as long as they have been around. They have my key and always remember to set my alarm.
The cats haven’t complained and neither can I!
They will get mail, pick up the newspaper, even water the plants if you ask.
Great people!