Papa John’s Pizza

I visited this Papa Johns location tonight after placing an order for pickup. We were given a wait time of 15 minutes, which we thought was great for a Saturday night. After arriving, a male employee came up to the register, swiped my card, and said it would just be a few more minutes.
While waiting, I was able to see into the area where they toss the pizza crust. The male employee that had just taken my card was doing something and I noticed he didn’t have any gloves on. After watching for a few moments, I was able to see that he was working with dough and I had not seen him wash his hands.
A female employee approached, without gloves, and also started to toss dough. While working on that, the phone rang and she came over to the phone. I received my pizza and left, but I was bothered by the fact that neither employee wore gloves while tossing the dough. I didn’t see either employee touch their clothes or hair, but I find it hard to believe their hands are so sanitized that gloves are not necessary.
2 stars because I can’t get over the fact that they apparently don’t require gloves for their hands-​on staff!

I think my son upset someone there when he wrote «please draw a picture of a turtle on the pizza box» in the «special instructions for driver» field when ordering on-​line (something he saw on-​line). Anyway, driver was nice (he actually drew a pic of a turtle on the receipt), food was good… until I discovered the disgusting clumps of weird hair in the pizza. Maybe we made them mad with the silly request my son made, but this was absolutely disgusting. I worked in restaurants for lots of years and I never saw anyone do anything «gross» to someone’s food. I was shocked as this was not an accident… no way! I didn’t bother calling because I would have been steaming and they would just have denied it :(Never ever ever ever ever ever ever going to one of their places again. Ever. In their defense, this could have been just one jerk employee, but it could also be due to a lax work ethic/​irresponsible culture in general that doesn’t value the customer. Either way, I don’t want to risk eating something that came of someone’s body.

The manager was really nice and understanding about an error I made in online payment. He personally gave me his name and told me that he will take care of the matter and make sure I get charged the correct payment. Reading other people’s reviews, seems the manager has changed because service here is real good.
Not to mention the pizzas are delicious. Our family gets pizza delivered from here 2 – 3 times a month… super quick, super hot, and super satisfied!
Thanks for your friendly service. Keep it up!

Placed an order over the phone. They told me 25 min so when I get there they say we never ordered even though the number on my phone from recent calls matches the one on the sign in the window. Obviously don’t have their act together. I would not waste my time again and just order from somewhere else. So we go to pick up after waiting for our pizza a second time and then they were rude, very rude when we picked up our order. Manager included. They should be fired based in all these bad reviews.

Had an agreement with this franchise as we order often and they over charged us on our last order. When I called to ask for the difference back I was told I had not placed enough orders in the past and would not get the difference back. I suggested they reconsider as we had a standing agreement. They again told me they didn’t care, to which I explained they would no longer receive my business and they said fine. So… it’s my hope they won’t get yours either. I do not care for bait and switch a BIG NO NO!

Watch out for this place.
Managers aren’t honest and rude.
They delivered the wrong pizza to my place and when I called in, i was offered free pizza for the same deal.
Two weeks later, i call in for the free pizza and they started to lecture on how they can’t do the same deal. When i complained and explained that I was entitled to it as was promised last time, he relented but kept lecturing me on how he was doing me a favor. He then suggested that the pizza might go to the wrong person again (our orders were mixed up) again in des plaines, i was upset and raised my voice. he then just said complain to corporate and hung up. I called in again immediately, to be hung up on again by a different person. RUDE AND LIARS. AVOID.
Dominos!!!