Massage Envy – Mount Prospect-Randhurst

Had quite a few massages here and they are all good. But today i had Ashley and she was awesome! You can tell she has a passion for her job. The Best.

Waste of time and money! If you want a 60 minute massage that lasts 30 minutes, this is your place! Also, the «massage therapists «love to talk during the session, not relaxing at all!

I had the day off yesterday and decided to treat myself to a massage as I’ve been experiencing chronic lower back/​hip pains on and off for a while. I typically go to the Massage Envy in Wheeling, however I decided to go to this location because it was closer to home. I called around 1pm to see if there were any available 90-​minute massages open and was told I’d be able to come in at 3pm. I arrived a few minutes before my appointment and waited a few more minutes before they took me in. Marc was my massage therapist and right away asked what I needed/​wanted to have worked on. After explaining the areas where I wanted him to focus, he proceeded to show me which muscles were being affected and the reason for the pain.
Once the massage started, Marc told me this wasn’t going to be the typical massage I was probably used to. Nervous at first, I trusted that he knew what he was doing and went with it. He asked me questions about whether or not I had injured my back and what kind of work outs I’ve been doing to assess how he could help me further. He also offered their DMT service (deep muscle therapy) and explained how it could also help with my back pains and I agreed. When he started the massage, he found some trigger points that hurt like crazy, but it was exactly what i needed. Throughout the rest of the massage, Marc gave me suggestions on exercises to do to strengthen my core which would, in time, relieve the pain. By the end of the massage, the pain in my lower back was gone and I felt extremely relaxed, It was by far, one of the best massages I’ve ever had.
The only downfall for my massage yesterday was that it was definitely on the warmer side in the rooms (and with it already being warm outside, it felt ever hotter). Luckily there was a small fan in the room that Marc was able to turn on to make the temperature more comfortable.

I have to update my previous review because the front desk is pretty bad here. Yesterday I called EIGHT times to try and make an appointment and not once did anyone answer. This has happened to me multiple times now and I’m really getting tired of it. This one is nice and close to my house but it’s worth driving to the other massage envys because they actually answer their phones!!!

This place is awful.
I have a membership and they never have any deep tissue available. There is only one person working when I went in and I only went in because I couldn’t get through by phone.
Dan was good when I got a deep tissue.
My last massage was weird. The girl was 10 minutes late and felt hurried. Whipped my limbs around and I didn’t not feel relaxed at all.
The entrance is echoey and not very soothing.

Great Massage… Demi was unbelievable. She literally put me to sleep and massaged all the right areas that I asked for. So relaxing and I can’t wait to go back. They did take me late and shorted me a some time. Did not push any membership on me and I appreciate that and for that reason, I’ll be back.

They have promotional offer that I saw on line. If you spend $ 150 gift certificate or more that you will get a hour of service for free. I was planning to get multiple cards to give as gift but that it not the case. You have to purchase one gift certificate worth $ 150 or more in order to get an hour of service for free. Got fooled. It was not stated in the promotional offer.

So I’m giving this place 3 stars for one very specific reason… As other reviews have mentioned, when you pay for a 90-​minute massage, you will receive a 75-​minute massage. Even after specifically asking when «the clock» would start, whether it would be at time of arrival or at the actual time of the start of the massage, I was assured that my wife’s and my massage would be a complete 90 minutes. That did not happen. We arrived promptly as asked, 15 minutes before the appointment time, and then were immediately led to a two chair waiting room where at least 15 more minutes went by which took us right to the time that we were sent to our massage room. The problem with that is now you’re guaranteed to start 15 minutes late for the actual massage time. The reason I am absolutely positive is due mainly to the Unilocal reviews I had looked at prior to going to this location. I was concerned that this might happen and sure enough it did. I watched for the time the therapist started and looked exactly as she stopped. 75 minutes. I did refrain from commenting to the front desk person as other reviewers have but that was mainly due to my thought that I’m sure it would have resulted in not much other than a waste of conversation.
As far as the actual massage, it was completely pleasant. The individual who worked on me was perfectly professional and definitely appeared to know what she was doing. She focused on all the things I asked her to and I felt pretty darn relaxed after my hour and fifteen minute massage.
I do understand that my wife and I got the introductory rate as advertised due to it being our first time and all, but all-​in-​all when you pay for something you expect to get what you pay for. Needless to say, when they started the whole «become a member» pitch as they will do and are trained to do I’m sure, my wife and I held off and now I think that we’re happy that we did. We were looking to join a monthly massage place and now after this experience we really feel that our money would be better placed elsewhere.
It’s not that we would never go back to this place as the prices are truly reasonable when compared to high-​end and posh spas, but we would have to do it sparingly and realize that we still will probably not get exactly what we’re expecting. If you’re ok with that then this might be the place for you… Either way, good luck!

I like Massage Envy but it seems like you have to make an appointment damn near 2 weeks in advance. I can never get an appointment for the day and time that I want

After 2 bad experiences at this place, I felt compelled to write a review sharing my not so great experiences at this Massage Envy location.
So I scheduled my first massage here – 2 weeks in advance and requesting a female massage therapist. A couple hours before my appointment, they call and cancel saying «Oh, we didn’t have anyone on the schedule to do your massage today. You’ll need to reschedule.» What? They waited 2 hours before my appt. to tell me this. I didn’t reschedule right away, but decided to give this place another chance since it’s close to my home.
Once again, called 2 weeks in advance to schedule a 90 minute massage. I called back the day before to confirm my 90 minute massage. I show up the day of my massage 10 minutes early to do the paperwork and be talked into a monthly membership… By the time the massage therapist came in, it was 10 minutes after my appt. time. Then she proceeded to give me the oddest massage of my life… it wasn’t a swedish relaxation massage nor was it a sports-​type massage. For a long time, it seemed like she was poking at my face and hair. At no time did she do the front of my legs or my feet. At one point she was pressing so hard, that I was coughing… I told her to lighten up and she did for the next few minutes. I was starting to wonder if this person was a licensed massage therapist or if she just lacks experience. Then I’m told my session is over. I looked at the clock — only 75 minutes had gone by. I explained to the girl at the front desk that my session was short and I specifically booked a 90 minute massage, and I had a very disappointing massage. She didn’t seem to care and still charged me for the 90 minutes. A few minutes later, I asked to speak to a manager, but she wasn’t there.
So…I wouldn’t recommend this place.

Was just recently in for a massage with rosanne and facial with grace! Best of both worlds definitely recommend them both! The atmosphere is beautiful and I loved the citrus water! Thank you front desk for preparing it! Nice and relaxing will definitely be back next month! (:

I had the best massage EVER at this location. Jack is amazing! The massage was the perfect amount of pressure. I left feeling inches taller. After the massage Jack recommended exercises to help my back aches and my posture. I will definitely be going back.

This location is new in my area and it is beautiful! I never have a problem getting in for a massage, they offer facials which I totally love. They are open 7 days a week which makes it convenient for my busy life style. You must try Demi or Sue! Magical! Just what the Dr. ordered! I only do reviews on Unilocal when I have exceptional service or really bad service. I don’t like mediocrity… Massage Envy in Randhurst is leaps and bounds above the competition!

In December, 2014 I bought 2 One-​Hour Massage Gift Certificates and was given a free one hour massage or one hour facial gift certificate for myself to use by 3/31/15.(There was a special running advertising this) I went for my «HOUR» massage and just happened to notice I was only on the table 45 minutes. I mentioned it to my masseuse and was told «oh no, our policy is 5 min. off the table before and after the massage». My question was then «why don’t you state it is a 50 minutes massage? (Even though mine was only 45 minutes). Blank stare was given.
I then proceeded to check out and was told my balance was approx. $ 39.00 I stated my gift certificate said «One– Hour FREE Massage or Facial».The lady behind the counter started with the head swaying and unpleasant attitude that offer is for first time customers only. I stated I was not told that, it does not state that on the gift cert. therefore I was not paying the additional for a 45 minute massage. (Again I heard the 5 min off the table before and after speech. which still doesn’t explain the 45 minutes. but at this point I gave up on that discussion.). The lady behind the counter repeated what «I owed» I again stated I am not paying, etc. Again she started with the head swaying and bigger attitude and stated «well, I will make sure this never happens again I am making notes in your file, that you were given this special even though you did not qualify for it». So she did decide to honor the gift certificate that fully stated one hour free massage or facial. I had been at the Schaumburg and Northbrook locations previously as I had received gift certificates from family members. But after the head swaying business, attitude and «45 minute» massage. I will continue to head right across the road to Heavenly Massage and purchase my gift certificates there as well as treat myself to massages. I will definitely recommend to the neighborhood ladies avoid Massage Envy.

This location is new to my area and was very comfortable, clean and the staff was courteous.
I loved the massage therapist and how relaxing my time was. However, I felt that they kept pushing me into becoming a member. I understand the benefits, but the hard-​sell started with my therapist and moved to the front desk. I understand they want to increase membership sales, but it became annoying.
I’ll be back — just not once a month like they want me to!

I was with Adir I believe is his name. And he was extremely nice and made me feel very comfortable. Some women prefer a female (as a female) because they are uncomfortable with a male touching them. But he was awesome and helped with loosening my back up. I already feel much better after one session!

I normally go to Heavenly Massage but decided to try somewhere different for a change. I went to Massage Envy for my birthday and received the weakest massage of my life. This despite that when I filled out their required profile (which I found annoying) I said I preferred my massages with hard pressure and would like a strong massage specialist. While polite, she used minimal pressure. In fact, I would categorize it as light rubbing. She said she would start out soft and increase the pressure, but the deep rubbing never happened. I shouldn’t have to tell a massage specialist how to do her job and to use a little elbow grease.
Massage Envy also does not have shower which I like to take after getting lotioned up after a massage. They also give you a sales pitch after your massage and try to sell you a membership which I didn’t appreciate. They also required a credit card for the reservation with a cancellation policy that would charge me 50% if I would have cancelled before 6pm the prior day to my appointment.
I will be going back Heavenly Massage, probably soon, to get the real massage I didn’t receive on my birthday.

I have been seeing Leo for approximately three years. I used to see him at the Schaumburg location. He is amazing! Extremely knowledgeable. I have bad rotator cuff’s, wrist issues, carpal tunnel, i’m a mess. Every time I see him we go over my specific needs for the day. He gets the job done! He’s very professional and I highly recommend him. I don’t even want to tell everybody how good he is because I don’t want him to be unavailable when I need him!

When I have a not so great massage experience, I generally keep it to myself. This is mostly because you are not always going to be a good fit with the therapist you get, which isn’t necessarily anyone’s fault. However, I was so disappointed with my experience, I felt the need to review this business so others can be ready for what’s in store and know this is NOT what massage should be.
In a nut shell:
–When I made the appointment I told them twice I had to schedule it for 4 or later, as I was working. A few minutes after we booked it, I got a call back saying they needed to move it to 3:30. OK… so, I hustled like crazy and was able to get there, practically out of breath.
–Intake is done in a lobby with an echo. Although I didn’t have anything on my health history form I was embarrassed about anyone over hearing, this is totally unprofessional and probably a HIPAA violation. Why aren’t these conversations being had in the room with the actual therapist? (The person who went over my intake form, health history and session goals was a front desk person, not a therapist.)
–The intake form asks (twice, I believe) about some specific areas and whether or not you want them worked. I checked off glutes and pecs here. I confirmed this verbally as well. Both of these areas were completely avoided during my massage. Not even a few compressions, in a two hour time period!
–My therapist was brand new (just out of school). When I called to schedule, I explained I had specific areas of concern and needed deep tissue. I was not there for a basic relation massage, which is usually what students right out of school are best at. Which brings me to…
–I didn’t get the deep pressure I asked for. I am not looking for pain, just pain relief. The therapist wasn’t going deep enough to get beyond the superficial layer of muscles, except for the few times I asked her to increase the pressure. Each time I did, she REALLY dug in for about 20 seconds, and then resumed a light, Swedish massage. I finally gave up asking for more pressure.
–One of my two areas of concern was my neck. She completely skipped my neck and half of my upper back, so when she covered me back up to move on, I asked if she would instead work these areas when she flipped me over. Her reply? «If you want me to.» Wow. She did go back at that point though, and worked some of what she had missed, but complained the «wall was in her way». Is this why it was skipped? Does everyone lose out on a quarter of their back because of the «wall being in the way»?
–I asked for medium pressure on my legs, two or three times. She used more pressure on my legs than any other area and my hamstrings were cramping the next day because of it. After she finished my first leg, she took her hands away and said, «Um… did you want me to do your feet?». YES. This is a FULL BODY MASSAGE. If you’re grossed out by touching feet, don’t work as a massage therapist.
–What I am most upset about, before the massage, the therapist confirmed the time we were starting and what time we would stop. When it was over, it was 11 minutes earlier than she had told me and form what I had expected. When I checked out, I gave her the benefit of the doubt, thinking maybe she gave me the wrong time and I had gotten my full session after all. Nope. She cut over TEN MINUTES off my massage. The front desk person said, «Oh, sorry! I’ll mention it to her.»
–After the massage when they give you water, they are supposed to discuss what they felt and give you recommendations. Her only recommendation for me was to come back and see another therapist. (Literally… I’m not making this up.) No thanks, I’ll spend my money elsewhere.
I would like to say, the therapist I worked with was very sweet and clearly nervous (the only reason I am giving 2 stars instead of 1). They should not be giving 2 hour deep tissue sessions to inexperienced therapists in the first place. I knew from the start (when she told me she «didn’t know anything about arthritis») that I probably wouldn’t be getting the best massage of my life. However, this does not excuse most of what «went wrong», especially the cutting over 10 minutes off my time!
After several days I’m still annoyed with how badly this went. Most places will call or e-​mail a follow up to see how your massage was, and how you’re feeling the next day. Since this ME had neither of those and I didn’t hear from anyone despite letting the front desk know I didn’t get what I had paid for, I decided to just leave a review on here. So, so disappointed. Please, go to a massage studio where massage is taken seriously.